Freshsales

Freshsales

4.57

(511)

What isFreshsales?

Price Starts from

$15.00 per month

Freshsales is best for:

Accounting
Best For All Business Sizes
Supports Multiple Platforms

The top things reviewers say:

Great value for money
Great ease of use
Great functionality

Freshsales is a salesforce automation solution that enables businesses of all sizes to streamline lead management, client interaction, marketing insights, customer relationship management and other operations. The platform enables organizations to design custom workflows with event-based triggers to automate repetitive tasks. Freshsales allows teams to create custom sales pipelines based on geographies, team, processes or other criteria and main...

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Freshsales bulk emails
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How much doesFreshsales cost?

Price starts from $15.00 per month

Free: Free for Unlimited Users Growth: $15/user/month billed annually (or) $18/user/month billed annually Pro: $39/user/month billed annua... read more

Free trial: available

Free version: available

What training doesFreshsales offer?

Freshsales offers the following training options:
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshsales does not offer:
  • In Person

What features doesFreshsales offer?

Top Freshsales features and user ratings for each are:

Lead Capture

4.8

(4)
Calendar/Reminder System

3.7

(11)
CRM

4.7

(6)
Customizable Fields

4.6

(5)
Mobile Optimized Emails

4.4

(7)
Sales Pipeline Management

4.2

(13)
Contact Management

3.8

(25)
Email Management

3.8

(12)
Contact Database

4.8

(4)
API
Data Import/Export
Event Triggered Actions
Live Chat
Subscriber Management

What support doesFreshsales offer?

Freshsales offers the following support options:
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live Rep)
Freshsales does not offer:
  • Chat

What deployment options doesFreshsales offer?

Freshsales offers the following deployment options:

Cloud, SaaS, Web-Based
Windows (Desktop)
iPhone (Mobile)
Mac (Desktop)
Android (Mobile)
iPad (Mobile)

Freshsales does not offer:

Chromebook (Desktop)
Linux (Desktop)
Windows (On-Premise)
Linux (On-Premise)

Freshsales Reviews

Overall Rating

4.57

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Freshsales

1 - 5 of 507 Reviews

User Profile

Paul

Verified reviewer

11-50 employees

Computer Software

Less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed January 2019

Easy On-boarding and setup, fast support.

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

We are too big for no CRM, but not big enough to implement the HubSpot and Salesforce CRMs of the world. We tried those systems thinking we needed the features and analytics, but the spend and maintenance for those systems are too high. Freshsales, Freshchat, Freshmarketer, and Freshdesk make a seriously well priced and powerful system full of the features we need to produce the right results: a good relationship with customers. Freshworks' customer support is spot on. It seems no matter when I need help, they are less than a few minutes away from a solution. Freshchat is king! We've even deployed the same support structure on our website (Freshchat) and lead conversion has gone way up. It's nice to see a company have a product good enough to use themselves. I also like being able to achieve the same results for my customers as Freshworks has produced for me without major customizations.

PROS

I was able to easily onboard to this system from HubSpot and Salesforce. The features in this system just work. You expect something to operate in a certain way, and it just does. Mail and calendar integration is super easy and really responsive (I used both Office 365 and Google Integrations). I love email templates and sales campaigns, they make working with leads and customers so easy and are not tucked away in a corner. The UX is much better than other systems, which means my salespeople are more likely to use the CRM, which is a common problem among salespeople and CRM systems.

CONS

Freshsales is right-sized for us. It lacks some of the major enterprise features of bigger CRMs; but you also don't have too many features right in the way. I'm not a huge fan of the field paging UI on leads, deals, accounts, and contacts. I get that it makes it so you can add as many fields as you want, but it's hard to navigate and organize my screen just the way I like it. I resorted to using the Edit screen though, even when I'm not necessarily editing and that works well enough. Definitely not a big deal compare to all the other awesome features.

User Profile

Devyani

Verified reviewer

1,001-5,000 employees

Banking

Less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed March 2022

Best high end software for sales manager and their team working in startups

OVERALL RATING

4.0

EASE OF USE

5.0

VALUE FOR MONEY

4.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

3.0

There are many alternative sales tools out there but freshsales helped me in my initial days of lead generation, hence I will recommend this tool to those who have just started into marketing & sales department.

PROS

I was using this software for 1 and half year, I started with just live real-time chat service and now I have started using its premium features to manage my leads and sending them sales pitch and updates with easy campaign manager. I loved the user interface which takes no brains to understand the features that you need to solve your purpose. I have used their reporting tools that helps me make decisions based on results I have got from campaigns.

CONS

I would love this tool if they provide integration with social networks too like Instagram and Facebook messages along with LinkedIn. Currently they have limited integration modules. Also importing files takes much time then managing and sending them sometimes it got stuck and I need to reiterate everything again.

Reasons for switching to Freshsales

tawk.to is much easier tool but its not beneficial for lead generation, its mostly useful for customer support or after sales service. Freshasales is all round tool that made me choose this software.

Goran

2-10 employees

Leisure, Travel & Tourism

Less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Reviewed August 2022

Surprisingly simple and powerful

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

FUNCTIONALITY

5.0

Freshsales is my main way of tracking interactions with my clients. It helps me manage all the steps in these interactions and absolutely saves my time and reminds me of what still needs to be done to convert a customer. It is a godsend and I seriously believe my contracts would drop by about 50% if it wasn't for Freshsales.

PROS

Unlike other similar software, Freshsales looks great! It is intuitive to use and all information is well presented, making it easy to understand at a glance.

CONS

I could not find serious faults with Freshsales. My only issues were the response times from the customer support team when I had some issues (which were due to me not reading the manual, and not due to the software), and missing integration with Gmail for incoming mail. An integration with Gmail would be a fantastic addon that would make me migrate all of my communication to Freshsales.

Reason for choosing Freshsales

It integrates with all of the other FreshWorks tools we use.

Reasons for switching to Freshsales

Freshsales is a part of Freshdesk and we used Freshdesk for a while, so we naturally went with the software we know and love.

User Profile

Leonardo

Verified reviewer

11-50 employees

Legal Services

Less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed August 2022

Solid tool

OVERALL RATING

3.0

EASE OF USE

4.0

VALUE FOR MONEY

4.0

CUSTOMER SUPPORT

3.0

FUNCTIONALITY

3.0

PROS

It was east to get it up and running, team was able to work on its own within a week

CONS

Support was lacking when system was not performing - lagging.

Anonymous

11-50 employees

More than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Reviewed July 2022

Good sales and marketing CRM

OVERALL RATING

4.0

EASE OF USE

5.0

VALUE FOR MONEY

4.0

CUSTOMER SUPPORT

2.0

FUNCTIONALITY

3.0

It's fine overall but earlier support was good and now it's difficult to get a hold of rep.

PROS

It's comprehensive as this has functionalities for both sales and marketing. This also has freshchat feature which we are using on our website.

CONS

The support is not good and on the other hand they have made a newer version of it and it took 6 months to migrate us to newer version for the older one.

Reason for choosing Freshsales

It's cheap compared to salesforce and has more or less same functionality.