We wanted to automate the cash matching process and post the information back into the ERP. A benefit that we have now is that the system can automatically scan the checks deposited and match the invoice with correct payment information

HighRadius with its solution has helped us streamline things on the Accounts Receivable front of our organization. The solution integration has been seamless, helped us reduce cost overheads and has also improved our bottom line through faster and efficient recovery of our receivables

With any software implementation there is always a few "hiccups" and these were addressed and handled in a timely manner to meet our requirements.

Overall, I was awed by the capabilities of their cash application software. Highradius designed a high-performing interface that met my specific individual needs. Having applied cash manually prior to implementation, I saved a lot of time and effort in the processing of receivables. Employees may take a day off, but Highradius never sleeps. Great product. I highly recommend.

The ability to process receipts without human intervention or mis-key made the process much less labor intensive and, overall, more accurate. The portal is much easier to access than our ERP (Oracle - JD Edwards) when doing research. It keeps all the relevant payment data in an organized manner, and provides reporting capabilities to help reconcile our accounts on a daily basis. Highradius customized their product for us to address customer payment issues that other vendors do not provide.

Integration really should be left to a qualified project manager, and not someone with a demanding workload. Highradius' design team did an exceptional job in creating a customized interface, but I felt rushed to meet their deadline for implementation. Great care should be taken to convey exactly how you want the utility to look and feel during the design phase. Changes after that point are an added expense.

Integration was fairly straight forward.

Limitations in particular areas, such as the ability to re-send the secure email link. Our IT department was able to find a workaround solution.

The automated correspondence and worklist tracking allows for focused collections and maximized time and efforts. It is our credit application processor, cash posting tool, and collection assistant. With the aid of High Radius Integrated Receivables, we have been able to increase the speed of collections and positively impact cash flow. We have cut the time retrieving data to make credit decisions, and our cash posting integration is much more efficient.

Organization, efficient, ease of use. Using the cash applications, credit and collections modules has made the job of a credit specialist so much more efficient. Our team relies on the workflows to stay organized and address the accounts with greatest impact. Especially during 2020, it has made the transition to work remotely nearly seamless.

There are often upgrades or enhancements we are not able to see, or once requested, takes extreme amounts of time (6+ months) to implement these. We feel we are not getting full use of the system without these upgrades/enhancements. When some are implemented, no test parameters, and causes other areas of the program to fail.

Overall the implementation of the HighRadius credit and collection modules have been gamechangers that have allowed us to fully transform and address manual inefficient tasks, which have resulted in quantifiable and significant value being captured.

Very user friendly interface with a strong user community that allows us to benefit from the ideas and best practices of companies made up of different industries and sizes. The tool is constantly improving and adapting as the the user base grows and better ways to do things are discovered.

There were service ticket request delays as a result of COVID, but HRC quickly recognized the issue and provided additional resources and attention to resolve the issues.