--- title: "QuickBooks Online Software Overview 2026 - Features & Pricing" description: "Review of QuickBooks Online Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/accounting/quickbooks-online-profile/" page_type: "product" language: "en" publication_date: "2026-11-03" --- [Home](https://www.softwareadvice.com/) / [Accounting Software](https://www.softwareadvice.com/accounting/) / QuickBooks Online Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/393202-QuickBooks-Online/reviews/)[Alternatives](https://www.softwareadvice.com/product/393202-QuickBooks-Online/alternatives/) # QuickBooks Online Review From $38-$275/month Free trial 4 plans Updated November 3, 2026 Written by [Eduardo Garcia](https://www.softwareadvice.com/resources/author/eduardo-garcia/) Content Analyst Edited by [Mehar Luthra](https://www.softwareadvice.com/resources/author/mehar-luthra/) Team Lead, Content Wondering if QuickBooks Online is right for your organization? Our Accounting Software selection experts can help you in 15 minutes or less. On this page - Our Summary - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - Key Sentiments - User Reviews - Frequently Asked Questions - Popular Comparisons ## Our Summary QuickBooks Online 4.3 [(8540)](https://www.softwareadvice.com/product/393202-QuickBooks-Online/reviews/) FrontRunner 2026 Pros: - User-friendly interface - Customizable invoicing Cons: - Feature limitations - Customer support Pricing Starting at $38.00 flat rate per month ### What is QuickBooks Online: QuickBooks Online is a cloud-based software platform that streamlines business accounting. The online version makes the tool accessible from anywhere, on any device. Specifically, QuickBooks Online offers billing and invoicing, expense tracking, and financial reporting features. ### Why we like QuickBooks Online: QuickBooks Online has been featured as our [FrontRunners report for Accounting Software in 2025](https://www.softwareadvice.com/accounting/). It allows for increased connectivity across device platforms and real-time collaboration. The platform automates accounting tasks, data integration, and industry-specific insights and apps. Additionally, QuickBooks Online can integrate with third-party applications such as Expensify, PayPal, and Amazon Business. ### Who should use QuickBooks Online: QuickBooks Online is especially useful for businesses with multiple accounting clients or users in various global locations. It’s a valuable tool for small to medium-sized businesses, with 67% of those who reviewed the product having between 2 and 50 employees. Do you work for QuickBooks Online? [Manage this product listing](https://www.g2.com/products/quickbooks-online/claim_requests/new?auto=true) Wondering if QuickBooks Online is right for your organization? Our Accounting Software selection experts can help you in 15 minutes or less. ## QuickBooks Online User Interface ## Popular QuickBooks Online Alternatives Main Product QuickBooks Online 4.3 [(8555)](https://www.softwareadvice.com/product/393202-QuickBooks-Online/reviews/) Ratings Breakdown - 4.24Ease of use - 4.16Value for money - 4.00Customer support - 4.26Functionality Pricing Starting at $38.00 per month Get Price Alternative Product [QuickBooks Enterprise](https://www.softwareadvice.com/construction/qb-desktop-enterprise-profile/) 4.5 [(20699)](https://www.softwareadvice.com/construction/qb-desktop-enterprise-profile/reviews/) Ratings Breakdown - 4.31Ease of use - 4.30Value for money - 4.15Customer support - 4.40Functionality Pricing Starting at $2210.00 per year Get Price Alternative Product [Xero](https://www.softwareadvice.com/accounting/xero-profile/) 4.4 [(3341)](https://www.softwareadvice.com/accounting/xero-profile/reviews/) Ratings Breakdown - 4.36Ease of use - 4.24Value for money - 4.04Customer support - 4.30Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [NetSuite](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/) 4.2 [(2086)](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/reviews/) Ratings Breakdown - 3.97Ease of use - 3.86Value for money - 3.82Customer support - 4.22Functionality Pricing Available upon request Get Price Alternative Product [Sage Intacct](https://www.softwareadvice.com/accounting/intacct-accounting-profile/) 4.3 [(718)](https://www.softwareadvice.com/accounting/intacct-accounting-profile/reviews/) Ratings Breakdown - 4.20Ease of use - 4.00Value for money - 3.98Customer support - 4.22Functionality Pricing Available upon request Get Price Alternative Product [Sage Construction Suite](https://www.softwareadvice.com/product/185440-Sage-Construction-Suite/) 4.0 [(1061)](https://www.softwareadvice.com/product/185440-Sage-Construction-Suite/reviews/) Ratings Breakdown - 3.70Ease of use - 3.67Value for money - 3.90Customer support - 3.94Functionality Pricing Available upon request Get Price ## QuickBooks Online Overview QuickBooks Online is a cloud-based accounting software designed to help businesses manage their finances. It offers a range of tools to automate financial tasks such as bookkeeping, invoicing, payments, payroll, and more. The software features a mobile application that allows users to access their business information on-the-go. QuickBooks Online caters to a variety of businesses, from freelancers and startups to professional services firms and product-based companies. It integrates with multiple third-party applications to help streamline operations and workflows. ## QuickBooks Online Pricing and Plans QuickBooks Online has four plans. Simple Start is $38.00/mo billed monthly. Essentials is $75.00/mo billed monthly. Plus is $115.00/mo billed monthly. Advanced is $275.00/mo billed monthly. Free trial Simple Start $38.00 flat rate, per month Allows to connect 1 sales channel Simple Start plan includes: - Bookkeeping automation - Invoice and payments - Tax deductions - General reports - Receipt capture - Mileage tracking - Cash flow - Sales and sales tax - Estimates - Contractors - Bill management Essentials $75.00 flat rate, per month Includes upto 3 users. Essentials plan includes: - Connect 3 sales channels - Multiple currencies - Enter time - Enhanced reports Plus $115.00 flat rate, per month Includes upto 5 users Plus plan includes: - Connect all sales channels - Inventory - Project profitability - Financial planning - Comprehensive reports Advanced $275.00 flat rate, per month Includes upto 25 users Advanced plan includes: - Auto-track fixed assets - Data sync with Excel - Employee expenses - Batch invoices and expenses - Custom access controls - Workflow automation - Data restoration - 24/7 support & training - Revenue recognition - Powerful reports Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### Our Analysis of QuickBooks Online's Pricing Plans We've dug deep into QuickBooks Online's subscription plans to help you determine the best fit for your accounting needs. We’ve also summarized the advantages and limitations of each tier. QuickBooks Online offers four distinct plans: Simple Start, Plus, and Advanced. Each option is tailored to accommodate businesses at different stages of growth and complexity, so understanding the nuances of these plans is key to selecting the right one for... your organization. \_\_Simple Start Plan\_\_ The Simple Start Plan is tailored for small businesses and entrepreneurs just starting their journey. At $35 per month ($17.50 per month for the first 3 months), it offers a cost-effective solution for managing finances. Key features include automated bookkeeping, invoice processing, and cash flow management. \*\*Pros:\*\* - \*\*Budget-friendly:\*\* The current discounted introductory rate makes it accessible for businesses with limited financial resources. - \*\*Essential features:\*\* Provides fundamental accounting tools necessary for small businesses to manage their finances effectively. - \*\*Expert guidance:\*\* Includes 30 days of free expert-assisted setup and bookkeeping guidance to help users get started. \*\*Cons:\*\* - \*\*Restricted integrations:\*\* Allows connecting only one online sales channel, limiting the ability to sync data from various platforms. - \*\*Basic reporting:\*\* Offers general reports and tax deductions, but may not provide in-depth insights for complex financial analysis. \_\_Plus Plan\_\_ The Plus Plan caters to established businesses with more complex financial management needs. At $99 per month ($49.50 per month for the first 3 months), it offers a comprehensive set of features. \*\*Pros:\*\* - \*\*Extensive reporting:\*\* Provides comprehensive reports, including inventory and profitability analysis, enabling data-driven decision-making. - \*\*Unlimited sales channel integration:\*\* Allows connecting all available online sales channels, streamlining data synchronization across platforms. - \*\*Inventory management:\*\* Includes tools for tracking inventory levels, costs, and reorder points, crucial for product-based businesses. \*\*Cons:\*\* - \*\*Steep pricing:\*\* The monthly cost may be prohibitive for some small businesses, especially those with tight budgets. - \*\*Limited user access:\*\* Supports up to five users, which may not be sufficient for larger teams or businesses with multiple departments. - \*\*Learning curve:\*\* The advanced features may require more time and effort to master, especially for users without prior accounting experience. \_\_Advanced Plan\_\_ The Advanced Plan is tailored for larger businesses with extensive financial management requirements. Priced at $235 per month ($117.50 per month for the first 3 months), it offers the most comprehensive feature set. \*\*Pros:\*\* - \*\*Powerful reporting:\*\* Provides customizable dashboards and advanced reporting capabilities, enabling businesses to gain deep insights into their financial performance. - \*\*Scalable user access:\*\* Supports up to 25 users, accommodating larger teams and complex organizational structures. - \*\*Automation and customization:\*\* Offers workflow automation, custom access controls, and data restoration, streamlining processes and ensuring data security. \*\*Cons:\*\* - \*\*High cost:\*\* The monthly price may be too expensive for many small and medium-sized businesses, making it suitable only for larger enterprises. Complexity:\*\* To fully utilize the advanced features and customization options, significant technical expertise and training may be required. - \*\*Potential overkill:\*\* Some businesses may not require all the features offered in this plan, leading to paying for unused functionality. \_\_Conclusion\_\_ After analyzing the pricing plans offered by QuickBooks Online, it's evident that there are options designed to cater to businesses of various sizes and complexities. - \*\*For solopreneurs and small startups:\*\* The Simple Start Plan provides an affordable entry point. While it includes essential features like bookkeeping automation and invoice processing, its limitations may be felt as the business grows. - \*\*For established small and midsized businesses:\*\* The Plus Plan strikes a balance between robust features and reasonable cost. With advanced reporting, inventory management, and project profitability tracking, it empowers businesses to gain deeper insights and make data-driven decisions. The ability to connect all online sales channels also streamlines operations and saves valuable time. - \*\*Enterprises and rapidly scaling businesses:\*\* The Advanced Plan is tailored for larger organizations with more sophisticated accounting needs. Its powerful customization options, workflow automation, and enhanced access controls enable businesses to fine-tune their financial management processes. The inclusion of 25 users accommodates larger teams, while 24/7 support and training ensures prompt assistance whenever needed. Ultimately, the choice of plan depends on factors such as business size, growth trajectory, feature requirements, and budgetary considerations. By carefully evaluating these aspects and aligning them with QuickBooks Online's offerings, businesses can select a plan that optimizes their financial operations and sets the stage for long-term success. Moreover, the 30-day free trial provides an opportunity to explore the platform's capabilities firsthand, ensuring a well-informed decision. ### How does QuickBooks Online pricing compare to alternatives? QuickBooks Online's starting price is $38.00/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | QuickBooks Online4.3[(8,540)](https://www.softwareadvice.com/product/393202-QuickBooks-Online/reviews/) | $38.00 /mo | Available | Not available | 4.2 | | [QuickBooks Enterprise](https://www.softwareadvice.com/construction/qb-desktop-enterprise-profile/)4.5[(20,699)](https://www.softwareadvice.com/construction/qb-desktop-enterprise-profile/reviews/) | $2,210.00 /yr | Available | Not available | 4.3 | | [Xero](https://www.softwareadvice.com/accounting/xero-profile/)4.4[(3,341)](https://www.softwareadvice.com/accounting/xero-profile/reviews/) | $25.00 /mo | Available | Not available | 4.2 | | [NetSuite](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/)4.2[(2,086)](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/reviews/) | Pricing available upon request | Not available | Not available | 3.9 | | [Sage Intacct](https://www.softwareadvice.com/accounting/intacct-accounting-profile/)4.3[(718)](https://www.softwareadvice.com/accounting/intacct-accounting-profile/reviews/) | Pricing available upon request | Not available | Not available | 4.0 | QuickBooks Online4.3[(8,540)](https://www.softwareadvice.com/product/393202-QuickBooks-Online/reviews/) * * * Starting price $38.00 /mo Free trial Available Free version Not available Value For Money 4.2 - [QuickBooks Enterprise](https://www.softwareadvice.com/construction/qb-desktop-enterprise-profile/)4.5[(20,699)](https://www.softwareadvice.com/construction/qb-desktop-enterprise-profile/reviews/) * * * Starting price $2,210.00 /yr Free trial Available Free version Not available Value For Money 4.3 - [Xero](https://www.softwareadvice.com/accounting/xero-profile/)4.4[(3,341)](https://www.softwareadvice.com/accounting/xero-profile/reviews/) * * * Starting price $25.00 /mo Free trial Available Free version Not available Value For Money 4.2 - [NetSuite](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/)4.2[(2,086)](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/reviews/) * * * Starting price Pricing available upon request Free trial Not available Free version Not available Value For Money 3.9 - [Sage Intacct](https://www.softwareadvice.com/accounting/intacct-accounting-profile/)4.3[(718)](https://www.softwareadvice.com/accounting/intacct-accounting-profile/reviews/) * * * Starting price Pricing available upon request Free trial Not available Free version Not available Value For Money 4.0 ## QuickBooks Online Features Drawn from insights across 8540 verified reviews, we've outlined QuickBooks Online's best and worst rated features and how they stack up against the average rating. QuickBooks Online's score Category average QuickBooks Online's Best Rated Features Spend Management 4.83 3.46 category average ACH Payment Processing 4.80 2.96 category average 1099 Preparation 4.75 3.82 category average QuickBooks Online's Worst Rated Features Multi-State 3.30 1.45 category average Scheduling 3.47 3.50 category average Dunning Management 3.60 3.54 category average - Popular features found in Accounting Billing & Invoicing Budgeting/Forecasting Expense Tracking Fund Accounting Income & Balance Sheet Multi-Currency Payroll Management Project Accounting Purchase Order Management Tax Management - More features of QuickBooks Online 1099 Preparation 401(k) Tracking Accounting Accounts Payable Accounts Receivable Accrual Accounting ACH Payment Processing Activity Dashboard Activity Tracking Address Validation Ad hoc Reporting Aging Tracking API Approval Process Control Asset Accounting Asset Lifecycle Management Asset Tracking Attendance Management Audit Trail Automatic Backup Automatic Billing Bank Reconciliation Benefits Management Billable Items Tracking Billing Portal Cash Flow Management Cash Management Categorization/Grouping Chart of Accounts Check Printing Check Processing Check Writing Client Management Commission Management Compliance Management Consolidation/Roll-Up Consumer Use Tax Contact Database Contingency Billing Core Accounting Cost Estimating Cost Management Credit Card Management Credit Card Processing CRM Cross Ledger Posting Customer Accounts Customer Statements Customizable Branding Customizable Fields Customizable Forms Customizable Invoices Customizable Reports Customizable Templates Dashboard Data Extraction Data Import/Export Data Visualization Direct Deposit Discount Management Document Templates Donation Management Donation Tracking Donor Management Drag & Drop Dunning Management Duplicate Payment Alert Electronic Funds Transfer Electronic Payments Electronic Signature Email Management Employee Management Estimating Exemption Management Expense Claims Expense Management Fee Calculation & Posting Financial Aid Management Financial Analysis Financial Management Financial Reporting Fixed Asset Management For AEC Industry Forecasting For Higher Education For Medical Purposes For Nonprofits For Real Estate For Religious Organizations For Small Businesses For Trucking Industry Fraud Detection Fund Management General Ledger Grant Management Hourly Billing Inventory Management Inventory Tracking Invoice Creation Invoice History Invoice Management Invoice Processing Job Costing Job Tracking K-12 Mileage Tracking Mobile Access Mobile App Mobile Payments Mobile Receipt Upload Multi-Company Multi-Country Multi-Department/Project Multi-Period Recurring Billing Multi-State Online Banking Online Invoicing Online Payments Order Management Overpayment Processing Partial Payments Partnership Accounting Payment Collection Payment Processing Payment Reconciliation Payment Tracking Payroll Outsourcing Payroll Reporting PCI Compliance Point of Sale (POS) Profit/Loss Statement Progress Reports Project Billing Projections Project Management Purchase Order Reconciliation Purchasing & Receiving QuickBooks Integration Quotes/Estimates Real-Time Data Real-Time Reporting Real-Time Updates Receipt Management Receivables Ledger Recurring Invoicing Recurring Payments Recurring/Subscription Billing Reimbursement Management Reminders Remote Access/Control Reporting/Analytics Reporting & Statistics Revenue Recognition Sales Reports Sales Tax Management Scheduling Self Service Portal Self-Service Reporting Spend Management SSL Security Strategic Planning Taxability Verification Tax Calculation Tax Compliance Tax Filing Tax Forms Third-Party Integrations Time & Expense Tracking Time Tracking Transaction Tracking Trust Accounting User Management Vacation/Leave Tracking Value Added Tax (VAT) Vendor Management Version Control W-2 Preparation Wage Garnishment "What If" Scenarios ## QuickBooks Online Integrations Based on 8540 verified reviews, we've identified products most frequently integrated withQuickBooks Online. BILL AP/AR Integration rated 4.5 from 34 reviews Jobber Integration rated 4.7 from 28 reviews QuickBooks Time Integration rated 4.2 from 25 reviews Dext Integration rated 4.7 from 25 reviews Square Point of Sale Integration rated 4.2 from 22 reviews Stripe Payments Integration rated 4.6 from 22 reviews See all 234 integrations ## QuickBooks Online Key Sentiments We analyzed 8540 verified reviews for QuickBooks Online to find out what actual users really think. Most Positive Sentiments Useful for small businesses 72% Positive 17% Neutral 11% Negative Reviewers find QuickBooks Online user-friendly and beneficial for small businesses, offering scalable features and robust support. They appreciate the software's affordability and efficiency in managing finances and generating reports. Users also highlight its suitability for small and midsized businesses, noting its ability to adapt to evolving business needs and support business growth. Accounting software 59% Positive 28% Neutral 14% Negative Users appreciate QuickBooks Online for its efficient financial management capabilities and automated accounting tasks. They find that the user-friendly interface makes it easy to navigate and manage accounting processes, even for those with limited accounting knowledge. Additionally, the software's ability to streamline accounting tasks and provide direct access to accountants enhances productivity and accuracy. Invoicing 55% Positive 30% Neutral 14% Negative Reviewers highlight QuickBooks Online's automated invoicing and customizable invoice features, which simplify financial management. They appreciate the ease of converting quotes to invoices and the intuitive matching of payments to invoices. Users also find the comprehensive financial management tools, including expense tracking and reporting, invaluable for their businesses. Least Positive Sentiments Customer service 46% Positive 18% Neutral 36% Negative Users commend QuickBooks Online for its responsive customer support and helpful tutorials, which assist in resolving issues. They appreciate the availability of support via chat, phone, and email, as well as the knowledgeable support team. However, many reviewers experience long wait times and difficulty in getting efficient help, leading to dissatisfaction with customer service. Bank integration 45% Positive 31% Neutral 24% Negative Reviewers appreciate QuickBooks Online's bank account linking and reconciliation features, which streamline financial management. They find the integration with various banks and platforms helpful for automatic transaction tracking and reconciliation. However, users report frequent disconnections, duplicate transactions, and synchronization problems, which can be frustrating and time-consuming to resolve. Reporting 48% Positive 31% Neutral 21% Negative Users value QuickBooks Online's customizable reports and financial insights, which aid in decision-making and business planning. However, they express frustration with the limited customization options and difficulty in finding specific reports. In addition, some reviewers find the reporting features clunky and desire more advanced customization and ease of use. ## QuickBooks Online User Reviews ## QuickBooks Online customer ratings - Overall rating: 4.3/5 - Total reviews: 8,540 ### Rating distribution - 5 stars: 4,849 reviews (57%) - 4 stars: 2,496 reviews (29%) - 3 stars: 722 reviews (8%) - 2 stars: 198 reviews (2%) - 1 star: 275 reviews (3%) ### Secondary ratings - Ease of use: 4.2/5 - Value for money: 4.2/5 - Customer support: 4.0/5 - Functionality: 4.3/5 --- ### Self-Explanatory and Easy to Use, Even Without Accounting Experience - Overall rating: 5/5 - Reviewer: DM F. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: 1-3 years - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Payroll and entering new employees is really easy #### Ratings breakdown - Ease of use: 5/5 #### Pros It is very self-explanatory and easy to use for those who are not great with accounting software. #### Cons I'd like the reports to be easier to collate. If we can pull different info into a single report. --- ### 10/10 Recommend Quickbooks Online - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Quickbooks Online has been exceptional. Anytime I have needed customer support, they have been quick to help! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that I can access my business from anywhere. It is super effecient and user friendly. Also, a great price for what you get. #### Cons There is only one thing I dont like about quickbooks online and that is I cant see everything on the mobile app. --- ### Nightmare - It's Crippled My Business!!! - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered If you could co negative starts I would! I have ran Quickbooks for 7 years and every 6 months it gets worse. Now staff spend more time waiting for simple searches that once took milli seconds now you have to refresh pages to get the search to run, non responsive several times a day requiring restarts. Support is call centres google searching or reading manuals, no product knowledge at all let alone any idea of accounting practices and impacts of advice given. Currently Quickbooks can't even calculate GST correctly when adding a discount. Quickbooks has crippled our business. RUN FROM QUICKBOOKS! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It was great 5 years ago. I don't know how to praise an accounting package when it can't even get GST correct! #### Cons Pretty much everything. Where do I start.....AI integration changes your settings several times during the day, stock has GST double charged when invoicing, looking up a stock item for price is different to the price when you invoice it out. The whole package will destroy your business if you don't have an accounting background! --- ### Bookkeeping that a non-accountant can actually run - Overall rating: 5/5 - Reviewer: Impact 360 M. - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: a free trial · weekly - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered As a small agency owner I need the finances handled without hiring a bookkeeper full-time. QuickBooks Online does that job well and is the standard most accountants already know. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros QuickBooks Online makes small-business bookkeeping manageable. Invoicing, expense tracking, bank feeds and reports are all in one place, it is cloud-based so I can check numbers anywhere, and my accountant can access the same data without emailing files back and forth. #### Cons Pricing has crept up over time and some features sit behind higher tiers. A few tasks, like fixing a mis-categorised bank transaction, take more clicks than they should. --- ### Poor performance doesn’t justify the higher cost - Overall rating: 2/5 - Reviewer: Justin A. - Industry: Consumer Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered The developers seem to have put a lot of effort into building a very broad base of capabilities into the system. It seems to be able to do everything. However, they have not put much work into making it actually functional. The auto tracking for mileage never works, it constantly kicks you out of the software when trying to create estimates or invoices, I can’t seem to figure out how to send a functional receipt automatically to your customers have a copy, and good luck trying to get any support on the phone. All they want to do is push you a bunch of unrelated and semi functional articles to read that point you to different articles to read so that you spend 12 hours trying to fix a problem that could be fixed in five minutes if somebody would just answer the phone. Tried to leave this same review on the QB app just now and go figure, that function is not responding in the app so the developers can’t read it. Hahaha. Complete incompetence at every level apparently. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Lots of capabilities. Auto tracking mileage is nice feature if it would actually work. I like the ability to request a callback if the people could speak better English #### Cons Some of the capabilities aren’t functional. Repeatedly. Fees seem to keep growing and growing. Every help request is met with QB trying to force the user to waste hours reading articles versus just providing an English speaking person for a few minutes to simply answer the question. --- ### Overall Good with Caveats - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Media Production - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall positive but Quickbooks could do more to make the interface more streamlined and provide up to date help resources when rolling out updates. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Relatively easy to use. Financial reporting is great. Customer support has always been top tier. It's easy to invoice customers and receive payments. #### Cons They've increased fees several times. New versions have bugs and issues. Whenever an update is implemented, they don't update the help files; that is the help resources are almost always out of date. The expensive subscription doesn't allow us to do deposits. --- ### S-corp Helped by QB - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Law Practice - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a new s-corp owner, Quickbooks was necessary and appreciated in the transition to the new business format. Defnitely required for this process! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros Quickbooks online is a very thorough and helpful program that integrates easily with my bank. It cuts down on accountant time as they can login and use your data you provide when doing taxes. It is a very hearty program with lots of components #### Cons Not that intuitive or easy to understand out of the box, without a bookkeeper to guide you. Some things can't be bookmarked on their program that I wish were. --- ### Quickbooks online software - Overall rating: 4/5 - Reviewer: Rod H. - Industry: Civil Engineering - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The cloud based aspect of logins on any computer. Customer support has been great when needed. Good program for a small business. #### Cons Always concerned about security on the cloud but has good backups. Cost keep raising and if internet has down time not able to log in to software. --- ### CEO & President - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It handles the essential accounting for a small IT consulting business—invoicing clients, tracking expenses, and generating basic financial reports—well enough to stay operational without a full-time bookkeeper. Cloud access and bank feed automation are the main practical benefits. However, rising costs, mediocre support, and occasional bugs or limitations in reporting and integrations make it feel less reliable as the business grows. It gets the job done for straightforward use but requires vigilance on data accuracy and has become more expensive relative to the value delivered. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Invoicing is straightforward—create, send, and track payments with online options that reduce chasing clients. Bank feeds and categorization help keep books current without constant manual entry, and the basic financial reports (P&L, balance sheet, cash flow) are usable for day-to-day small business oversight. The cloud access means I can check things from anywhere, and the mobile app handles quick tasks like recording expenses or sending invoices on the go. For a simple MSP operation it covers the core accounting needs without requiring a full desktop install or heavy local setup. #### Cons Pricing has climbed and the fee structure feels nickel-and-dime once you add payroll, higher tiers, or extra users. Customer support is often slow or scripted, with long waits and limited real problem-solving for anything beyond basic questions. The interface has grown cluttered, and performance can lag or throw odd errors during busy periods. Advanced reporting and customizations are limited unless you pay for higher plans or third-party apps, and reconciling or cleaning up messy data sometimes requires more workarounds than expected. Occasional sync issues with bank feeds or third-party integrations add friction. --- ### Powerful Accounting solution but with a premium price tag - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, have been satisfied with the experience of using QBO but will rate it 4 stars with 1 star being deducted for price tag and recurring price increase in the past. Another important thing is that whenever you get stuck there is a lot of content available online which can help you quickly resolve the issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The best thing about QBO is that I have found it to be the most comprehensive accounting solution and this is after comparing the same with Sage Accounting, Xero and Tally's global version. The best part is the automated bank feed and matching. Other important tool going its way is the option to integrate 3rd party apps. #### Cons As mentioned in the header although it is the most comprehensive solution ticking all the right boxes, but the biggest con is premium price tag. You have to add at least 10 clients on the solution to make it economical per client. --- Showing 1 - 10 of 8540 Reviews [See All Reviews](https://www.softwareadvice.com/product/393202-QuickBooks-Online/reviews/) ## QuickBooks Online FAQs - What is the difference between QuickBooks and QuickBooks Online? QuickBooks Online is cloud-based, while QuickBooks is installed as a program on a local device. This means that, unlike QuickBooks, QuickBooks Online can be accessed from just about any device, regardless of operating system, as long as there is internet access. Some other differences are pricing and third-party app connectivity, with QuickBooks Online proving more flexibility. Security features on QuickBooks Online are automated, while QuickBooks relies on user implementation. - Can I get QuickBooks Online for free? QuickBooks Online is free for a 30-day trial and is only available to new users. After the 30-day trial expires, users must choose one of four subscription plans to continue using it. The four plans available are Simple Start, Essentials, Plus, and Advanced, and each is billed monthly. - Do accountants have to pay for QuickBooks Online? QuickBooks Online Accountant is a free version for professional accountants who have clients who use QuickBooks Online. This provides them with remote access to their clients’ QuickBooks Online accounts. - What do I need to run QuickBooks Online? QuickBooks Online requires an account and a stable internet connection. The device must also have a supported browser, such as Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, Opera, or Samsung. - Can you use QuickBooks Online for personal use? Although QuickBooks Online is designed for business use, it can also be used for personal finances. 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