RazorSync

RazorSync

4.32

(488)

What isRazorSync?

Price Starts from

$40.00 per month

RazorSync is best for:

Accounting
Best For All Business Sizes
Supports Multiple Platforms

The top things reviewers say:

Great value for money
Great ease of use
Great functionality

RazorSync is a cloud-based field service management solution that features both mobile and desktop capabilities. It is supported on Android and iOS and is designed for small and midsize field service businesses. Key features of this solution include customer management, scheduling and dispatching, field worker management and job estimating and invoicing. RazorSync sends email notifications and text messages to field technicians reminding the...

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RazorSync customers
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How much doesRazorSync cost?

Price starts from $40.00 per month

Pricing Package Plans • Solo, up to 2 users, $40/month (annual plan) • Team, up to 7 users, $115/month (annual plan) • Pro, up to 15 users, ... read more

Free trial: available

Free version: unavailable

What training doesRazorSync offer?

RazorSync offers the following training options:
  • Live Online
  • Webinars
  • Documentation
  • Videos
RazorSync does not offer:
  • In Person

What features doesRazorSync offer?

Top RazorSync features and user ratings for each are:

Scheduling

4.2

(4)
Mobile Access
Contact Database
Real-time Scheduling
Customizable Reports
Calendar Management
File Storage
Real Time Data
Routing
Work Order Management
Employee Scheduling
Online Time Clock
Payroll Management
Customizable Forms

What support doesRazorSync offer?

RazorSync offers the following support options:
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat
RazorSync does not offer:
  • 24/7 (Live Rep)

What deployment options doesRazorSync offer?

RazorSync offers the following deployment options:

Cloud, SaaS, Web-Based
Windows (Desktop)
iPhone (Mobile)
Mac (Desktop)
Android (Mobile)
iPad (Mobile)

RazorSync does not offer:

Chromebook (Desktop)
Linux (Desktop)
Windows (On-Premise)
Linux (On-Premise)

RazorSync Reviews

Overall Rating

4.32

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for RazorSync

1 - 5 of 488 Reviews

Beth

11 - 50 employees

Less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Reviewed June 2021

Great staffing gets users up and going....

OVERALL RATING

5

Will

Verified reviewer

11-50 employees

Consumer Services

Less than 12 months

Review Source: GetApp

Reviewed June 2016

Best Bang for Buck!

OVERALL RATING

5.0

EASE OF USE

4.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

I run an energy auditing / inspection firm and I have tried dozens of other apps to help automate and track our workflow. We don't fit the standard mold of service companies since a majority of our business is new construction. We don't fit the mold of production companies since we are service based. RazorSync is the only "of the shelf" solution that we could customize to fit our workflow. I have greater control and vision throughout our company now that everything is being tracked and measured through RazorSync.

PROS

Customized statuses... Hands down our most important feature. We have several different types of inspections that have stages and steps that require both field users and office users to complete. Since we were able to customize the statuses to fit the stages of the project, I can see where everything is at a glance. I can color code the statuses by the responsible employee so that when glancing at the calendar, I know that I shouldn't see any bright yellow statuses that are over a week old... That tells me to go check on Kevin and see if he has a pulse. That type of tracking is INVALUABLE!!! I'm not waiting on reports or taking an employee's word that their tasks are completed. All the other features are great but you can find the same features elsewhere (and pay a lot more).

CONS

Most of my cons are specific to the odd nature of our work. We routinely have different inspectors team up for a day and separate the next day and there is no way of assigning more than one employee to a task/work order. This leads to creating place holder events to indicate that the employee should look to another employee's schedule. It works... it's just a bit clunky. UI- RazorSync does not appear nearly as polished as it's competitors. Because of the functionality, I feel that it's an acceptable trade off. The web browser view is the largest problem design wise. Again, we have as many users in the field as we do in the office so half of our company uses the web browser view. If you just run through the mobile app, you probably won't notice the awkwardness.

BRENDA

2-10 employees

Consumer Services

More than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Reviewed March 2021

LOVE IT!

OVERALL RATING

5.0

EASE OF USE

4.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

4.0

Love the way I can just put it on peoples routes and not have to remember to tell them. As long as they Sync it works wonderful.

PROS

I do all my scheduling through this system. I love the app and what I use on the computer. I can go any where and use any computer or smart phone and get the most out of it. If there's something not quite jiving with my life I can always find a way to make this system work. I don't think I use all the features to their fullest but it's there for me once I figure it out or have them figure it out for me.

CONS

I sometimes have to figure it out but can't think of much I don't like. When I started using it 5 years ago it was difficult till it wasn't. Everything takes some getting used to and this was some learning but not to challenging. Growing pains only.

Reason for choosing RazorSync

They just fit my small business so much better. They never treat me like I'm a small business.

Reasons for switching to RazorSync

It was way to expensive. It didn't start that way but within 2 years it went up almost 10 times as much. I don't know if RazorSync has ever gone up in price and I can function a lot better knowing they aren't killing me in price.

Vendor Response

Thank you for the great review Brenda! We are grateful to be able to help your business. If you ever need anything, please do hesitate to reach out to us.

Replied April 2021

Anonymous

2-10 employees

More than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed August 2022

RazorSync Great Software

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

I work with RazorSync Daily, we can see schedule, it is a great tool for time management in our industry.

PROS

I love that we can add new clients, and add multiples address, phone numbers, job title. We can see the daily schedule, run report, track services that we provide and need to be provide in the near future.

CONS

When you have a name connected to an invoice, can't be removed from the software so we have to delete all the invoices attached to that name or service address.

Vendor Response

Thank you for the great review! Remember to reach out if you ever need anything!

Replied September 2022

James

1 employee

Staffing and Recruiting

Less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed September 2022

Less than stellar

OVERALL RATING

3.0

EASE OF USE

3.0

VALUE FOR MONEY

3.0

CUSTOMER SUPPORT

3.0

FUNCTIONALITY

3.0

PROS

The time management and attendance features worked really well

CONS

adding tasks/jobs was very convuluted and clunky