Recurly Software


 

Developed to help companies streamline billing functions, Recurly is a cloud-based system providing billing and invoicing capabilities. Recurly integrates with several payment gateways, such as PayPal, Stripe, SagePay and more.

Recurly can also be connected to preexisting websites. During the implementation process, Recurly can add all existing contacts from users' previous billing software, so that companies can pick up exactly where they left off before implementation.

Recurly includes an invoicing module that lets users draft invoices, and they can choose between payment collection options. With the account management dashboard, users can track all payments pertaining to certain accounts. For accounts that are behind on payment, the Dunning Management feature allows companies to customize dunning rules, standardizing follow-up processes for all accounts.

A subscriptions dashboard helps manage accounts with recurring payments, and allows companies to sort subscriptions by those that are renewing, those that are expired, and those that are paying. Recurly is best suited to small and midsize companies in any industry segment, including distribution, manufacturing, nonprofit, retail and more.

 

Recurly - Recovered revenue
 
  • Recurly - Recovered revenue
    Recovered revenue
  • Recurly - Churn analysis
    Churn analysis
  • Recurly - Subscriber retention
    Subscriber retention
  • Recurly - Monthly recurring revenue
    Monthly recurring revenue
  • Recurly - Subscriptions by plans
    Subscriptions by plans
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

18 Reviews of Recurly

 

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Software Advice Reviews (5)
More Reviews (13)

Showing 1-5 of 5

Lauren from appneta
Specialty: Software / Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Serves it's purpose

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

- easy to navigate portal
- easy to connect to payment processor
- easy to run reporting
- one single report includes all necessary information to summarize monthly bookings

Cons

- doesn't have a ton of functionality, portal is fairly basic
- best for small business due to limited functionality

Review Source
 
 

Michael from Thriveworks
Specialty: Healthcare / Social Services
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Saves time and makes you money

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I recommend Recurly every chance I get. This product is awesome for managing recurring payments. If you have any type of recurring payments that have kept you busy running credit cards every month, you need to consider this software. Its features make taking monthly or annual fees a snap. Customers can get notifications prior to the charge. They also have options to make it convenient for the customer to opt out or cancel memberships, which can save you, even more, time. The cost is great, too - far less in the long run than paying an employee to manage recurring charges. Use Recurly and you can free up time to invest in your business and make more money.

Pros

Easy to use.
Cost effective.
Time-saver

Advice to Others

Great product for businesses with recurring charges.

 
 

Eric from Digital Media Systems
Specialty: Software / Technology

July 2016

July 2016

Easy-To-Use Interface, Lacks Some Seemingly Intuitive Features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The product was easy to navigate and had a very short learning curve.

Likes Least

The software was missing some functionalities that I would think would be standard with a billing and payment oriented software. The billing periods/cycles were not easily customizable. Ensuring that a recurring billing subscription did not renew also seemed to be more difficult than it should be.

Recommendations

Implement on a small scale first. Put a test customer through the software and see how the software lends itself to different scenarios. Consider all use cases for how your business might bill and keep track of how it is billing its customers and the flexibility you'll need from this type of system. This system will work well for most basic needs, but if you find yourself setting different parameters for different clients, you may want to make sure that your specific needs can be addressed.

 
 

Heather from Ventura Associates
Specialty: Retail

August 2015

August 2015

I am a fan

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I enjoyed recurly! Easy, fast and not hard to learn. I would def recommend to a friend or colleague.

Likes Least

Cant think of anything right now. Which I say is a very good thing.

Recommendations

Recurly is a good pick- at least try it for the free month. I used it years ago and wish I could again now.

 
 

Harrison from Optimizely, Inc.
Specialty: Software / Technology

January 2015

January 2015

Overall Recurly is a great and intuitive product which is easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Once you learn the software, it's easy and quick to get things done. Seeing past history on an account is clear. Our organization is easily able to give many different departments access and enough privileges to fully own our required tasks. Still, our finance department can truly own billing and collections. If and when their have been issues with Recurly, their support has been thorough, and their communications have been clear and helpful.

Likes Least

You definitely need training from someone else who has used it to learn it properly. It didn't seem intuitive or something I could learn on my own. Also I'd say about 15% of the time, the site is down, or I at least have to log in three or four times. If manual collection is used for certain invoices, you lose the ability to truly audit what a customer is seeing.

Recommendations

Make sure you obtain and document all necessary training before allowing all your users unsupervised access.

 
 
 
Showing 1-13 of 13

Adrianna from 777 Bets
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Income management tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

With this program you can track your reports. The interface of the program is simple in its work and attractive. Support is good. Representatives are usually available in the chat and can always help us. The platform is constantly updated with new features, and it can not but rejoice. We can automatically manage the existing customer base for subscribing to credit cards, as well as manage subscription fluctuations. The problem of tracking our regular payments to customers and knowing when these payments will be successful is that our account management team can collect those who pay.

Cons

There may be a difficulty in setting up, applying, and not having coupons for a specific customer. Sometimes there is not enough flexibility if you want to organize something specific for your business. The portal is quite simple, so it is best suited for small businesses due to limited functionality. But I think that these shortcomings will soon be corrected.

Review Source: GetApp
 


April 2018

April 2018

Not great, but the best reoccurring billing platform.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Most advanced tool in the space.
- Ability to customize checkouts with reculry.js
- lots of flexibility in ways to use the platform

Cons

- Wish the exported reports were betting (can't see how many days left in an ending subscrtiption in export -- so can't follow up with them. Can only see number of remaining occurences but if you offer monthly and annual for example you have to custom segment that information)
- Wish the analytics were better (better insight into plan peformance, churn by plan etc.)
- Better email targeting (currently not able to target endings trials unless the plan has a trial, not if they use a trial coupon -- lots of small issues like this across the platform.)
- The emails sent from recurly servers end up in spam often for our customers.

Review Source: Capterra
 

Joanna from 777 Bets
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Recurly is a great tool and it is very helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best part is that Recurly is very easy to use. Their user interface is very clean and intuitive, so my colleagues has no problem understanding how to handle payments in Recurly. The service just added a new feature which can automatically update credit card information from clients whose card has expired and it is very important and useful feature for us. It's used for recurring billing for some of our clients. I also like, that they have a lot of webinars to learn new features and very good documentation.

Cons

The function of coupons is a little cumbersome. There may be a difficulty in setting up, applying, and missing coupons for a specific customer. If you have special billing checks in which you fold within a few months or provide customer service irregularly, the use of coupons can become complicated.

Review Source: GetApp
 


March 2018

March 2018

Must have for SaaS billing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to set recurring billing on automation is a must have for any SaaS platform. Recurly makes it very simple to get going. Not to mention they provide all the tools needed to apply coupons, promos, refunds, dunning and more.

Cons

The price can feel brutal. Since you pay not only for the software but for a percentage of your MRR, that means it can quickly grow as you grow.

Review Source: Capterra
 

Eddie from Mockup Science Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

It saves your time and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The service has completely transformed our billing department. We use Recurly to handle all of our recurring subscription credit card transactions with all our clients. It is how we automatically bill our clients for our service each month. Currently, our account management, sales, and engineering departments use Recurly every day. It solves the problem of having to remember to charge our clients for service each month. Also, it integrates into our payment processing service, and automatically runs transactions based on a pre-configured subscription. The service support coupons, credits, refunds, prorated refunds, etc, it is very convenient.
Recurly is very easy to use. Their UI is very clean and intuitive, so my staff has no problem understanding how to handle payments in Recurly. It really helps reduce the time involved in collecting payment from a client. Developers just added a new feature which can automatically update credit card information from clients whose card has expired. Recurly has excellent customer service. You can chat with an agent and receive an instant reply to your questions. I love this.

Cons

I don’t like API documentation. It is very difficult. Also, the coupons feature is a bit cumbersome.
Recurly would be best suited for a company that had a lot of resources to implement Recurly's API, but if no - you should to choose another solution.

Review Source: GetApp
 

Kamil from Survicate
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Advanced and sophisticated

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Subscription management

Pros

Recurly is a top of the top subscription management system - it gives us all we need to run saas business without putting too much development into billing issues.

Cons

Its functionalities and very broad but when it comes to details it sometimes lacks flexibility when you want to arrange something specific for your business.

Review Source: Capterra
 

Becky Jewell from Zentail
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Elegant and Simple Solution for Small-to-Midsize Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our sales reps and admins can use the software easily with very little training.

When I offer consulting services to small businesses, I often recommend that they start billing services with Recurly - and I'm not even a Recurly affiliate! My clients do well with Recurly, which helps me do well.

Pros

It's easy to see payments and overdue accounts. Updating credit cards is easy to do, and it is easy for our reps and admins to use.

Review Source: Capterra
 

Lorin from LawToolBox

February 2018

February 2018

What use to take our company hours, now takes minutes.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The program has completely transformed our billing department. The interface is pretty user friendly, but I would say the biggest pro is their support team. The chat box is always available and they answer your questions within seconds.

Cons

The learning curve of how exactly the program works and predesigned, was a little difficult to overcome. There are too many automatic emails sent out, so you really need to know how to navigate & turn them off (or know that they're even being sent out in the first place).

Review Source: Capterra
 


December 2017

December 2017

Great UI and simple to use

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

The UI is amazing. I use products like Stripe as well and I find the experience much simple and customizable.

Cons

The reports and analysis section can be a lot more customizable. We find it a bit difficult to collect the exact data we require for our month end analysis.

Review Source: GetApp
 

Jon from Grade.us

October 2015

October 2015

Super easy to integrate and manage

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

As a SaaS company, we'd rather focus on our service, not wrestling with billing software. Recurly makes it easy to plug subscription billing into our product without worries.

Review Source: Capterra

  Response: Recurly, Recurly, Inc.

Date: December 2015

December 2015

 

Thank you Jon. We love having you as a customer!

 

Brent

August 2014

August 2014

Takes care of it.

Product Quality

Product Quality
Quality

Recurly has taken care of our recurring billing for two years and counting. We have multiple businesses running on the platform and have multiple recurly accounts. There product goes above and beyond when it comes to feature flow and figuring out those *next* pains they can solve.

Pros

Dunning management
Automatically update credit card expiration numbers
Recurring rev reports
Upgrade/downgrade/cancel
API (hmmmm, so nice)
Lots more that I'm not listing here...

Cons

If you have multiple websites, you need multiple accounts (for cancellation templates, etc), no discount on second account for the fixed monthly
Can't overwrite customer ID #'s once the customer is in the system
One time purchasing not so good

Review Source: GetApp
 

Linh from Agilefant Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp
 

David from Barricade.io
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2016

April 2016

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp