Salesforce Sales Cloud
About Salesforce Sales Cloud

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Most Helpful Reviews for Salesforce Sales Cloud
1 - 5 of 16,919 Reviews
Marianella
11 - 50 employees
Used less than 2 years
OVERALL RATING:
5
Reviewed February 2021
Salesforce has been a game changer for our organization
Kelly Michael
Verified reviewer
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2020
Excellent Features, Wide-Ranging, Enterprise-Level CRM
As I always say, you get what you pay for and that's certainly true with Salesforce. Adding Salesforce to your tech stack is a big investment, but one that will almost certainly pay for itself.
PROSSalesforce is incredibly robust for automation and capturing data if you have a knowledgeable administrator at the helm of your business. Being able to create different sections (objects), fields, reports and rules in a matter of minutes makes it the best CRM I have ever used.
CONSIn Salesforce, everything is connected, which can often times cause errors or minor issues when making a simple change/addition. The software is getting better at educating users and administrators, but it lacks the full ability to debug easily.
Reason for choosing Salesforce Sales Cloud
Salesforce had more to offer when it came to reporting and automation.
Reasons for switching to Salesforce Sales Cloud
Dynamics was difficult to get a full picture of our business and the UI was not allowing our users to succeed. We needed a software that will continue to evolve and allow us to modernize our business processes.
Simon
Retail, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2023
Growth Marketer's perspective of Salesforce
I like how technically advanced Salesforce is. Salesforce is the most superior CRM on the market, but it is incredibly technical, difficult to use, and very expensive to maintain with the cost of subscription and developers. I'd only recommend Salesforce to large enterprise organizations who are past 8 figures annually who are ready to take on the technical burden and have an experienced SFDC Admin in house.
PROSI like how technically advanced Salesforce is. Salesforce is the most superior CRM on the market, but it is incredibly technical, difficult to use, and very expensive to maintain. I'd only recommend Salesforce to large enterprise organizations.
CONSCost, difficulty to use, slow, complex, too much.
Reason for choosing Salesforce Sales Cloud
We use both HubSpot and Salesforce. HubSpot is a great tool for marketing automation, Salesforce is a great tool for Sales CRMs.
James
Computer Software, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed September 2023
Salesforce
A helpful workflow and life cycle solution for businesses.
PROSThe stage by stage feature, which for Compliance makes it easy to see where workflows are pending action.
CONSThe overall space is quite 'busy' and important items are sometimes hidden or not easily accessible.
Melissa
Verified reviewer
Hospital & Health Care, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
SalesForce is one of the Best Sales Process Platform
Finding potential business allies and welcoming them into our fold, complete with contract proposal and negotiation. Additionally, the management of intricate fee plans. Converting leads into opportunities is a breeze, and inexperienced salespeople can quickly grasp the process thanks to the system's tight validation requirements.
PROSThe AppExchange allows Sales Cloud to be rapidly expanded, which is its most valuable feature. Whether it's taking payments, collecting electronic signatures, or integrating a computer telephony system, it's likely that an ISV partner has already constructed what you need.
CONSIt's a pricey product to license and to install because skilled workers are hard to come by. Salesforce as a company is more concerned with making a sale to you than helping you succeed with their product.
Reasons for switching to Salesforce Sales Cloud
By providing us with a cloud-based customer relationship management system, Salesforce Sales Cloud allows us to streamline and perfect our O2O processes.