Salesforce Sales Cloud

Salesforce Sales Cloud

RATING:

4.38

(17502)

About Salesforce Sales Cloud

Grow your revenue and profits with intelligent sales automation with Sales Cloud. Help every rep be more efficient. Close more deals. Collect cash faster. Boost growth and profit with intelligent automation and integrated tools from Sales Cloud. This Salesforce platform has CRM capabilities that include lead management, marketing automation, and contact management. These applications help organizations to manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post-sale. Salesforce Lightning Experience is upgraded CRM version of Sales Cloud that streamlines the sales process by allowing any sales rep to generate and follow-up on leads, manage account activity, track the status of each campaign, and create reports without...
Salesforce dashboard
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Salesforce Sales Cloud Reviews

Overall Rating

4.38

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4.5

Showing 1 - 5 of 16,579 reviews

Marianella

Company size: 11 - 50 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

February 2021

Salesforce has been a game changer for our organization

User Profile

Denise

Verified reviewer

Company size: 201-500 employees

Industry: Marketing and Advertising

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

September 2022

Salesforce is the best CRM on the market

We can obtain all we need in one spot at SalesForce. If somebody makes a post or gives us a task, we will be alerted. We have the ability to delegate work to other members of our team and to rank that work accordingly.

Pros

All of the campaign details are accessible in SalesForce. The Dashboards feature allows us to see how well we're doing on various activities, making it much simpler to do in-depth analyses.

Cons

Campaign tasks will still be visible in Salesforce up to the end of the campaign, even if it has been paused or cancelled. As a result, it now looks horrible because there are a lot of jobs listed under "Pending."

Reasons for switching to Salesforce Sales Cloud

In order to keep track of potential leads, businesses must implement Salesforce Sales Cloud. Because of its adaptability, it may be easily put to use in any business.

Sam

Company size: 51-200 employees

Industry: Mechanical or Industrial Engineering

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

September 2022

The best CRM in the world but comes at a price

Even though it's super expensive and you often need bolt-ons (paid or not) to do things that you think should be standard functionality, the fact it's so customisable and easy to use makes those additional headaches and annoyances go away.

Pros

Sales Cloud is immensely customisable. Out of the box it has solid features but the ease at which someone can learn how to customise the system, all the way to building custom objects and flows is incredibly valuable. It's super easy to use as well

Cons

It has some really daft issues, like sorting line items in a Quote needs a free appexchange program and even that's unreliable (with some users seeing different ordering). It also has very limited Quote template customisation, so you're pretty much forced to pay for a plugin like Conga Composer. It's very expensive and although there's lots of bolt-ons, it's all at increased cost.

Reasons for switching to Salesforce Sales Cloud

Prospect was coming to end of life and the SaaS equivalent was not good enough

Jacob

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

October 2022

Much functionality, difficult to learn

Many functions that you could utilize, training was available but not as helpful, difficult to learn. In the end, it felt like a CRM system designed from the point of view of corporate management and not sales person friendly.

Pros

The software had many capabilities for leads, sales, etc. The potential was there.

Cons

It was difficult to learn. It had so many functions and capabilities to learn on the fly. We would get training courses online in groups and even doing those for 2 hours wouldn't even cover all the capabilities it had.

Reasons for switching to Salesforce Sales Cloud

The company I worked for made the switch.

Jamie

Company size: 11-50 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2022

A Business Essential for Success

Pros

Salesforce Sales Cloud product is an essential part of our day-to-day operations. Not only is it incredibly intuitive, but it also has so many options for customization to our business. I find that if I think of it, I can build it with Sales Cloud. There is always support if we run into any technical issues and training materials to aid in our implementation and learning processes. Overall, it's a great value for the money, especially when one considers that you can pay per license and pay significantly less than other products.

Cons

Sometimes, we could get so impressed with what Sales Cloud could accomplish that we would get carried away and over build what could have been a simple solution. It's important to understand your business thoroughly and get familiar with the tools so as not to overbuild.

Reasons for choosing Salesforce Sales Cloud

The cost, reputation, and customization options made us trust Salesforce Sales Cloud most.

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