Salesforce Sales Cloud

RATING:

4.4

(17841)

About Salesforce Sales Cloud

Grow your revenue and profits with intelligent sales automation with Sales Cloud. Help every rep be more efficient. Close more deals. Collect cash faster. Boost growth and profit with intelligent automation and integrated tools from Sales Cloud. This Salesforce platform has CRM capabilities that include lead management, marketing automation, and contact management. These applications help organizations to manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post-sale. Salesforce Lightning Experience is upgraded CRM version of Sales Cloud that streamlines the sales process by allowing any sales rep to generate and follow-up on leads, manage account activity, track the status of each campaign, and create reports without...
Salesforce dashboard
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Salesforce Sales Cloud Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4.5

Most Helpful Reviews for Salesforce Sales Cloud

1 - 5 of 16,919 Reviews

Marianella

11 - 50 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2021

Salesforce has been a game changer for our organization

User Profile

Kelly Michael

Verified reviewer

Telecommunications, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2020

Excellent Features, Wide-Ranging, Enterprise-Level CRM

As I always say, you get what you pay for and that's certainly true with Salesforce. Adding Salesforce to your tech stack is a big investment, but one that will almost certainly pay for itself.

PROS

Salesforce is incredibly robust for automation and capturing data if you have a knowledgeable administrator at the helm of your business. Being able to create different sections (objects), fields, reports and rules in a matter of minutes makes it the best CRM I have ever used.

CONS

In Salesforce, everything is connected, which can often times cause errors or minor issues when making a simple change/addition. The software is getting better at educating users and administrators, but it lacks the full ability to debug easily.

Reason for choosing Salesforce Sales Cloud

Salesforce had more to offer when it came to reporting and automation.

Reasons for switching to Salesforce Sales Cloud

Dynamics was difficult to get a full picture of our business and the UI was not allowing our users to succeed. We needed a software that will continue to evolve and allow us to modernize our business processes.

Simon

Retail, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed September 2023

Growth Marketer's perspective of Salesforce

I like how technically advanced Salesforce is. Salesforce is the most superior CRM on the market, but it is incredibly technical, difficult to use, and very expensive to maintain with the cost of subscription and developers. I'd only recommend Salesforce to large enterprise organizations who are past 8 figures annually who are ready to take on the technical burden and have an experienced SFDC Admin in house.

PROS

I like how technically advanced Salesforce is. Salesforce is the most superior CRM on the market, but it is incredibly technical, difficult to use, and very expensive to maintain. I'd only recommend Salesforce to large enterprise organizations.

CONS

Cost, difficulty to use, slow, complex, too much.

Reason for choosing Salesforce Sales Cloud

We use both HubSpot and Salesforce. HubSpot is a great tool for marketing automation, Salesforce is a great tool for Sales CRMs.

James

Computer Software, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

3

Reviewed September 2023

Salesforce

A helpful workflow and life cycle solution for businesses.

PROS

The stage by stage feature, which for Compliance makes it easy to see where workflows are pending action.

CONS

The overall space is quite 'busy' and important items are sometimes hidden or not easily accessible.

Melissa

Verified reviewer

Hospital & Health Care, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2023

SalesForce is one of the Best Sales Process Platform

Finding potential business allies and welcoming them into our fold, complete with contract proposal and negotiation. Additionally, the management of intricate fee plans. Converting leads into opportunities is a breeze, and inexperienced salespeople can quickly grasp the process thanks to the system's tight validation requirements.

PROS

The AppExchange allows Sales Cloud to be rapidly expanded, which is its most valuable feature. Whether it's taking payments, collecting electronic signatures, or integrating a computer telephony system, it's likely that an ISV partner has already constructed what you need.

CONS

It's a pricey product to license and to install because skilled workers are hard to come by. Salesforce as a company is more concerned with making a sale to you than helping you succeed with their product.

Reasons for switching to Salesforce Sales Cloud

By providing us with a cloud-based customer relationship management system, Salesforce Sales Cloud allows us to streamline and perfect our O2O processes.