About sticky.io

sticky.io is a cloud-based eCommerce solution designed to help online retailers of all sizes manage product information, orders and recurring payments. Features include white labeling, fraud detection, cohort analysis, customer self-service, campaign creation, automated dunning, data export and subscription management.  

sticky.io enables businesses to organize products of multiple variants under categories, create product bundles and publish data across sales channels. Marketers can use the platform to provide promo codes, coupons and rewards to buyers based on shopping cart items and enhance sales by pitching upsell offers during and after purchase. Using the dashboard, supervisors can gain insights about business performance at the product o...


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Supported Operating System(s):

Web browser (OS agnostic)

6 Reviews of sticky.io

Average User Ratings

Overall

3.67 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(2)

2

4 stars

(2)

2

3 stars

(1)

1

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 6 of 6 results

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April 2017

Adam from Lime Light CRM (formerly SALT Payments)

Verified Reviewer

Company Size: 11-50 employees

Industry: Internet

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

July 2020

Blake from Apical Telematics Media

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2020

If you want to Scale, choose to partner with sticky.io

Our business has grown ten-fold by partnering with an industry leading crm, Sticky.io.

Pros

Without sticky.io we would not be able to run our business effectively. The reporting, integrations and customer support have been monumental in our success. sticky.io helped us partner with trusted resources throughout multiple segments of the industry to get the traction and attention needed to scale.

Cons

User interface is developer friendly but could use some updates to become everyday user friendly. Some of my team members that are not on the dev side have made comments about this.

Reasons for Choosing sticky.io

Customer Support mainly and the OGs suggested it over any others. I dont feel like we chose sticky.io but rather that we partnered with sticky.io.

February 2018

Anonymous

Verified Reviewer

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

2.0

Value for money

1.0

Functionality

2.0

February 2018

Great to get started, but in the long haul needs for feature Uugrades or required

Pros

For an easy to learn CRM this would be it, you can fully train someone on Limelight in less than a few days. It allows for various wildcard searches to be performed in different fields, which speeds up productivity and requires less request to repeat information to locate accounts while speaking to clients. The CRM holds multiple user accounts and products, and shows failed attempts to purchase and gives reason codes for why the purchase was not successful. Allows for different views to review client accounts. The software is intergratable with other software. The CRM is cloud based and allows for agents/administrators to have access whenever and internet or wifi connection is available, which is great for remote teams anywhere. Users have access to a 24/7 online cloud knowledge base for feature usage and how to's with screenshots for reference. This would be a start-up companies option to train multiple users quickly, for product launch.

Cons

Note taking can be a hassle, when writing notes there is not a seperate tab, or dedicated area which allows for multiple users to leave notes for future users, or administators to reference regarding actions made to the account, users must search per line item to view notes, or go to a different view to see all notes which is still per line item as you toggle through the notes. If the client has been with the product for several months or years it is a lot of notes you have to reference through which hurts productivity and creates longer calls. A huge con is when you are cancelling out a user account, or if you are changing a recurring date if the user clicks the back button after the tasks completes refreshing the webpage to reflect the new dates, the new changes will go undone and revert back to the original data as if no changes were made resulting in user error, and the client is continued to be billed, no discounts if any applied will unapply. The CRM needs to fix this to prompt "Do you want to undo discount/date change/cancellation?" if the back button is clicked to eliminate user error based on the software limitaitons. Features which can be customized to automatically preform after actions are done on an account need a function to allow for agents to resend emails if the user did not get them. If automatic emails go to users cancelling and they did not get it you have to restart the product then cancel is again to have another automatic email sent to client/customer or manually send an email. For refunds, if the automatic email did not go out you have to manually send out the email which is time consuming allocating to another agent or for the current agent. There is a need for an upgrade which allows after an automatic email has been sent a button will appear which says "resend cancellation" "resend refund" this should also be true if the user inputted the email wrong and it was only noticed by agent after the automatic email was sent and the agent needs to update the email for the client/customer to be able to receive the email at the correct addr. The ability to merge duplicate accounts with all the same information except email or credit card number, sometimes accounts get oversight because the user made two accounts and put the wrong email on one and you have to note the account because you can't merge the two accounts. Note deletion if you accidently copy and cute a note in the wrong account you can't go back and delete it or edit it. If a feature was available to edit the note that would be valuable even if it kept the original note information and shows the edit. . Sometimes it can experience billing glitches. Program needs a command feature if "product a" is cancelled auto cancel "product b" so it doesn't continue to bill to help eliminate human error, where the product being sold requires product A to have product B, and without product A then B can no longer continue to bill.

September 2019

William from Urban Monk Productions, Inc

Verified Reviewer

Company Size: 2-10 employees

Industry: Broadcast Media

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2019

New to LimeLight

Pros

The customer service team... the software is good, but hard to navigate

Cons

hard to navigate, lack of instructions on fields like password for new users...

October 2018

Geraldine from N.S Systems

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Very Easy to Learn and Use

Enjoyed learn to use it so fast

Pros

In my opinion, it is a CRM that is quite complete and simple to use, which makes it accessible for different workers. No previous experience is necessary with the use of this CRM.

Cons

The notes that are the primary part of any CRM should have a predetermined template so that the representative's work is much faster and more effective

December 2017

Matt from Influx Brands

Verified Reviewer

Company Size: 51-200 employees

Industry: Marketing and Advertising

Time Used: Free Trial

Review Source: GetApp


December 2017