Yokoy

RATING:

4.5

(41)

About Yokoy

Yokoy’s proven, AI-powered spend management platform brings intelligence, automation, and data insights to finance teams with a single platform to capture, verify, and authorise invoices and expenses. Purpose-built to handle the complexity that comes with multi-entity organizations, it’s designed to help mitigate the risk of non-compliance to company policies, processes and regulatory requirements. Powered by Yokoy’s proprietary AI, it enables end-to-end automation, helping to reduce the cost of repetitive manual work, and with customisable workflows and integrations into your existing tech stack, it provides finance leaders with full visibility and control over spend across the company. With purpose-built modules for expenses, invoices, and payments Yokoy brings...

Yokoy Pricing

Free trial: 

Available

Free version: 

Not Available

Save money on every dollar spent. Yokoy’s AI-powered suite transforms spend management for midsize companies and global enterprises – so you can save while spending.  GDPR compliant. ISO 27001, ISO 9001, and ISO 14001 certified.
Slide 1 of 5

Yokoy Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Yokoy

1 - 5 of 41 Reviews

Manuel

Computer Software, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Happy wife

My wife is the superuser of Yokoy, and Unique is the 3rd company we set up together. We implemented SAP, Microsoft Nav, and Revolut Business, but she is super excited since we use Yokoy. We reduced our subscription spending by 20%-30% of various tools (small tools too) across Unique.

PROS

Very easy to use mobile experience and spend management. As a CEO, I like most the real-time view to all our expenses, especially the software subscription spending we have at Unique.

CONS

I'm waiting for linking the virtual credit cards to Apple Pay

Reasons for switching to Yokoy

Better integration into Microsoft Nav, Easy to use Mobile

Philipp

Insurance, 201-500 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed April 2023

Practical, simple and reliable

The cooperation with Yokoy directly turns out to be very pleasant, on eye level and customer-oriented. Yokoy is open to the needs and inputs of the customer. Even if not everything can be realized.

PROS

The simplicity of adding expense receiptsThe recognition of the data from the receipts is excellentGood clarity

CONS

Customization of the SAP interface is somewhat complex and depends on the implementation partner

Reasons for switching to Yokoy

The recording of expenses turned out to be very time-consuming and complicated.The appearance and process no longer met our requirements.Setting and changes could not be made by ourselves.

Vendor Response

Hi Philipp, Thanks for your kind remarks! We love hearing from our customers – especially when Yokoy is able to make a positive difference to them. We pride ourselves on having a simple and reliable tool that brings financial excellence to everyone. Team Yokoy

Replied April 2023

Anonymous

11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed April 2024

Great product, bad support

PROS

Having worked with several other tools in the past, Yokoy is so far the only solution that makes expense management rather easy. Frequent travellers can easily upload things during a trip, organize expenses nicely and don't loose time with manual input. As a company, we really like the credit card feed, which helps to make sure that all receipts have been added. Generally, it an easy to use solution.

CONS

As a small business (22 active Yokoy users), we have the impression that we get literally ignored by customer support. We have a major issue since several months (credit card feed not working for UBS cards), and nobody from support ever replied to the issue. Every time we follow up, we get a note that someone will follow-up with us shortly, but nothing happens. This is rather frustrating! Implementation was not up to our expectations. Yokoy doesn't allow a "self implementation" so you need to go through one of their partners. We have been assigned a near-shore partner (this was not mentioned during the sales process), but paid consulting prices like it was a local Swiss partner. The quality was acceptable but many things could have been done by ourselves and we left with the feeling that we paid a lot of money for limited value.

Vendor Response

Dear Customer, We sincerely apologise for the frustration and inconvenience you've encountered regarding the credit card feed issue and the implementation process. If you are open to sharing your details with us, we would be happy to arrange a direct conversation with our Head of Customer Care to ensure that the issue with the credit card feed gets addressed. Your feedback is invaluable to us as we continuously strive to improve our services and support. Additionally, we deeply regret any confusion or dissatisfaction regarding the implementation process. We understand the importance of clarity and transparency, especially when it comes to partnering with our clients. Again, if you are happy to share your details with us, we will review our communication and processes in this instance. Thank you for choosing Yokoy, and for giving us the opportunity to restoring your trust. Best Regards, Yokoy Team

Replied April 2024

Gabrijela

Financial Services, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed January 2024

Okay application - still room for improvement

It's an easy tool to use and the main features are working perfectly, however, there are some technical issues occurring from time to time.

PROS

It's an easy tool to use and the main features are working perfectly, however, there are some technical issues occurring from time to time.

CONS

Customer service is rather poor. I am currently waiting for a response and it has been weeks :/

Reasons for switching to Yokoy

Company policy - and you guys really need to rethink your feedback tool, as these mandatory character settings are rather hostile. If my feedback is concise and perfectly understandable in two words, your algorithm should not force me to write endless prosa to make my point ;)

Vendor Response

Dear Gabrijela, We appreciate your honest feedback to help us continue to improve and grow. Specifically to your feedback on Customer Care - we understand from our Care team that your question has now been resolved and apologise for the delays experienced. If you still need assistance please respond to this email and we will be sure to find a timely solution. Kind regards, Team Yokoy

Replied January 2024

Sebastiaan

Textiles, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2023

Yokoy

Yokoy is an easy to setup and easy to use software that helps us with out travel and expense management. We are very happy with Yokoy's solution.

PROS

Uploading receipts with one click or one picture is very helpful, be it with the mobile phone or with the web browser. Approval workflow is quick and settlement is easy.

CONS

As it is cloud based, country/company specific adjustments are not so easily done.

Vendor Response

Hi Sebastiaan, Thank you for taking the time to review us! Our product team will be thrilled to hear how Yokoy has improved your workflows and increased efficiency. We're always improving our product, so I encourage you to come back and check us out again soon to see what's new. Thanks again – we appreciate it! Best, Yokoy

Replied March 2023