Quite useful tool to track and record company expenses

In overall I just love the Zoho Expense, now I'm able to record my monthly expenses for a company and can mark them reimbursement item that means once approved I will get reimbursed for that expense from a company which is not only helping me but also helping the company in smoothing the whole process of monitoring the expenses and providing reimbursements.

Pros

I have started using Zoho Books initially and gradually I explored other Zoho products as well. In a few days, I got to know about the Zoho Expense and I was like this is the tool I need. It makes my life really easy by offering the easiest way to record my expenses for the company and other employees as well. Once the expenses are recorded in the Zoho Expense, it will directly be shown in the Zoho Books. I just love this feature.

Cons

Well, there are no cons I have noticed but for the unfamiliar person, it might be a little tricky at initial to learn and to use it. But, believe me, the Zoho team will provide any required support to make sure you are having a good experience with their services/tools.

Where have you been all of my (business) life?

Pros

What I like most about Zoho Expense is that it has transformed my expense handling for my multi-office business by making it more efficient to process AND by treating our employees better. It's a win-win all around. I also love that we can handle our per diems through the system as that has always been a challenge in my company.

Cons

So far, I have not found any areas that I would say are "missing" for us.

Great Potential, Poor Execution & Customization

Overall I have not been pleased. Customer service is very nice but incomplete in their responses and you don't realize it until something occurs and you lose weeks worth of work. They punt to other Zoho teams a lot for helping you. And you cannot speak with anyone in the US. I would not normally have a problem with this, but they don't seem to understand that as the administrator of the account, I pay the bill and should be able to access the account of employees who no longer work for us.

Pros

This software has been relatively easy for our team to use in the field to record expenses. I would say that the ability to snap a picture of receipts and auto-recognize the vendor and amount is good. And the reconciliation process with credit card statements is great.

Cons

Too many problem to list here. The biggest problem I have is that as the administrator, I do not have complete control over all our user accounts. Our employees are truck drivers out on the road. They occassionally miss a receipt and I have to follow up later. But I can't just get the receipt and upload it. I must reject their report and they must re-submit. We've had employees who were terminated and they turned in their final receipts in hard copy, but I am unable to gain access to their account. Zoho won't give me access to their account so I can remove their credit card and delete the user from our account, along with any old receipts that are still "unsubmitted" in their queue. The onboarding process has been incredibly long because customer service was incomplete in their information. They never told me that credit card transactions had to be uploaded prior to employees submitting their expense reports. Thus, the auto reconcilitation did not occur and I must get employees to go in and manually match their receipts. This must be done on a computer and is virtually impossible when the users are truck drivers without laptops. If you use Capitol One credit cards, run far away from Zoho. Even though our cards are all corporate cards and our employees don't have access to their own account online, that is what we must do if we want to use the auto-import feature. Otherwise, each employee has to download their own credit card transactions.

A very nice product

Everything has been satisfactory. At times support can be a bit difficult to work with, but people are busy - I get that.

Pros

It was quite simple to setup the system. I was rushed through the process due to the fact that our old solution was being sunset, but the ease of use helped in the transition. Users found it easy enough to pick up and use without extensive training sessions.

Cons

It does what we need it to do. The app isn't exactly user friendly for submitting. Good for taking photos of receipts but beyond that not useful.

Wonderful and Cost effective

Wonderful. The customer support are reasy to work with. I was able to get started on my own really quick and was able to implement the expense module pretty quick.

Pros

Affordability, has all the functions I need to record, reimburse expenses. Good reporting.

Cons

I love Zoho expenses but the reporting feature for parent/child category works well only if yuo also use zoho books and see it under general ledger. Since we are also getting zoho books for our accounting needs its not a problem. I'd ask the developers to give the general ledger type of recording for the expense module also.