Zoho Expense

RATING:

4.6

(941)

About Zoho Expense

Zoho Expense streamlines and automates business travel and spend end-to-end. Right from travel booking to expense reporting and approval. Conversion of receipts to expense claims, report submission approval, and card reconciliation can all be automated. This reduces the time, effort, and hidden costs involved in expense report processing. Multi-level approval, spend rules and limits, budgeting, and analytics provide better spend control. See Zoho Expense in action, sign up for a free trial now!

Zoho Expense Pricing

Free trial of Premium Plan for 14 days, with no credit card required. Free plan: $0. Up to 3 users. Premium plan: $5/active user/month billed annually. Minimum 3 users. Unlimited receipt storage and auto scans. Enterprise plan: $8/active user/month billed annually. Minimum 200 users. Advanced integrations and customization.

Starting price: 

$5.00 per month

Free trial: 

Available

Free version: 

Available

Create expenses instantly and automatically
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Zoho Expense Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Zoho Expense

1 - 5 of 929 Reviews

Puran

201 - 500 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2022

Quite useful tool to track and record company expenses

User Profile

Puran

Verified reviewer

Outsourcing/Offshoring, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2021

Quite useful tool to track and record company expenses

In overall I just love the Zoho Expense, now I'm able to record my monthly expenses for a company and can mark them reimbursement item that means once approved I will get reimbursed for that expense from a company which is not only helping me but also helping the company in smoothing the whole process of monitoring the expenses and providing reimbursements.

PROS

I have started using Zoho Books initially and gradually I explored other Zoho products as well. In a few days, I got to know about the Zoho Expense and I was like this is the tool I need. It makes my life really easy by offering the easiest way to record my expenses for the company and other employees as well. Once the expenses are recorded in the Zoho Expense, it will directly be shown in the Zoho Books. I just love this feature.

CONS

Well, there are no cons I have noticed but for the unfamiliar person, it might be a little tricky at initial to learn and to use it. But, believe me, the Zoho team will provide any required support to make sure you are having a good experience with their services/tools.

Reason for choosing Zoho Expense

I was using Wave Accounting before coming to Zoho but once I got to know about Zoho, I was delighted to use it.

User Profile

Maddie

Verified reviewer

Information Technology and Services, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2022

I love how friendly it is Zoho to new users

There are several positive aspects to this program. Although it is well-designed, some of the functionality is still not entirely functional. I appreciate the user-friendly design and the ease with which expenses can be submitted. The bespoke procedures for approval make it simple to route costs for secondary approvals depending on their monetary worth, saving time and money.

PROS

The pricing of the program is attractive to me because it is competitively priced in comparison to its competitors. I do a lot more for my company now, which is why I switched to a different software package. I feel that this program will be beneficial to someone who is just getting started. The program is incredibly simple to use and has proven to be really beneficial in keeping me organized with my company expenses as well as in keeping me on track with my tax preparation.

CONS

Overall, this is an excellent tool. At first sight, the supplementary papers that are connected to the reports may be disregarded, although this is not a serious cause for concern.

Reasons for switching to Zoho Expense

With Zoho Expense, getting started is a breeze. Drag and drop, email, or a snapshot via the mobile app may all be used to record receipts. To complete the expenditure information, optical character recognition is used.

Victoria

Newspapers, 1,001-5,000 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

FUNCTIONALITY

5

Reviewed October 2023

Zoho Expenses Review

It is a nice expense platform, but just average and not amazing. I would suggest to make it more user-friendly and easier to use. I can see people who are not tech-savvy being really stumped and unable to use it.

PROS

Once you get to the page to submit your expenses, it easily allows you to submit expenses, organize them by category (transportation, food, entertainment), and submit them. You can easily add multiple receipts and it scans the amount from the receipt. Also It shows you possible duplicate expenses (but sometimes things are the same amount so this is not always correct).

CONS

It is not the most user-friendly website and is pretty difficult to use. I've used it for over 2 years and still get a little stumped here and there. Right when you log on it's confusing where to go to navigate to the expenses feature. And once you are on your profile there are so many capabilities, sometimes it gets lost among those. You also need to create a report, and then add your expenses to add to the report, so it takes additional steps.

Jace

Logistics and Supply Chain, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed March 2020

Great Potential, Poor Execution & Customization

Overall I have not been pleased. Customer service is very nice but incomplete in their responses and you don't realize it until something occurs and you lose weeks worth of work. They punt to other Zoho teams a lot for helping you. And you cannot speak with anyone in the US. I would not normally have a problem with this, but they don't seem to understand that as the administrator of the account, I pay the bill and should be able to access the account of employees who no longer work for us.

PROS

This software has been relatively easy for our team to use in the field to record expenses. I would say that the ability to snap a picture of receipts and auto-recognize the vendor and amount is good. And the reconciliation process with credit card statements is great.

CONS

Too many problem to list here. The biggest problem I have is that as the administrator, I do not have complete control over all our user accounts. Our employees are truck drivers out on the road. They occassionally miss a receipt and I have to follow up later. But I can't just get the receipt and upload it. I must reject their report and they must re-submit. We've had employees who were terminated and they turned in their final receipts in hard copy, but I am unable to gain access to their account. Zoho won't give me access to their account so I can remove their credit card and delete the user from our account, along with any old receipts that are still "unsubmitted" in their queue. The onboarding process has been incredibly long because customer service was incomplete in their information. They never told me that credit card transactions had to be uploaded prior to employees submitting their expense reports. Thus, the auto reconcilitation did not occur and I must get employees to go in and manually match their receipts. This must be done on a computer and is virtually impossible when the users are truck drivers without laptops. If you use Capitol One credit cards, run far away from Zoho. Even though our cards are all corporate cards and our employees don't have access to their own account online, that is what we must do if we want to use the auto-import feature. Otherwise, each employee has to download their own credit card transactions.