Since 2007 Zuora has been providing subscription-based businesses with Web-based accounting software capable of growing alongside them. This software was developed to be suitable for companies of any size. It’s a fit for clients in many industries, including education, telecommunications, media and health care.
Zuora offers three primary features: Commerce, Billing and Finance. All three work together to allow users to complete a wide range of tasks such as automating billing, subscription management and tax management. The system also offers brand customization, accepts over 200 currencies and features role-based access rules.
There are three editions available, giving businesses of varying sizes the ability to choose which is the best fit for their needs. Zuora's customer support services include Web-based support, forums, seminars and more. The website also provides access to eBooks, white papers, webinars and videos for new and old users alike.
Zack from Zendesk
Specialty: Software / Technology
Zuora can do pretty much anything. It has a lot of capabilities when it comes to billing, invoicing, dealing with international currencies, etc. But you definitely have to think in advance about how you *want* to do billing, e.g. is it a per transaction model, a per month model, a per minute model, what happens if there are overages etc. Zuora will let you get as complicated as you want. And sometimes that's too complicated.
Implementation is non-trivial. It's not like buying an off-the-shelf solution that's plug and play. You have to customize it and you'll need an implementation team. Even if you use Zuora to do the implementation, you need an internal IT-savvy person to lead the project, make decisions and make sure it all makes sense. Zuora can do anything, but you have to decide what it should do in company.
Make sure you know who in your organization will do the implementation work. Keep it as simple as possible. Once its implemented people will like it. But make sure you don't get carried away making things too complicated. Also, talk to references of similar sized companies with similar offerings so you can leverage their best practices when it comes to implementation.
Eric from GoodData
Sold product. Covers a lot of use cases with some good custom-ability features. Definitely a big time saver when fully setup.
Analytics are lacking, with some questions on how accurate/recent the numbers are. People were nice but never really went above and beyond.
Make sure to get a good integration team! Be clear with your requirements and make sure you get your needs met upfront rather than slowly adding content in.
Ruslan from SMTP, Inc.
Specialty: Software / Technology
Zuora offers a robust and flexible platform, which can meet anyone's needs, from a small mom & pop shopping website to a big corporation, which is trading publicly. They provide outstanding technical and customer support and they will hold your hand until you're finally happy. And once everything is setup, you will not need to think about Zuora setup, it's just doing its work, collecting money, extending subscriptions, calculating MRR, dealing with taxes, sending you reports, etc.
Learning curve might look too steep, but it depends on your experience with subscription based services.
If you have a very complex system and/or tight migration schedule - don't hesitate to purchase their professional services. It's a bit expensive, but they will do all the heavy lifting for you.
Shannon from OneSpace Inc.
Should work for subscription needs but we are still new to the software and just finished implementation.
Implementation team very difficult to understand - language barriers. Move quickly to "train" before setup is done so it's hard to understand. Push for meetings but should focus more on meetings after setup is complete to train.
Pallavi from Move Inc
Very helpful tool for Billing the Customer and sending the information to customer and maintaining the billing information.
Kelvin from Salesforce
Not as flexible as I would like. I used it along with Salesforce and I had to do a lot of manual entry. Wish it was more automated.
Sean from GreenId
Lots of functionality to support complex billing processes but loses usability once the sales process gets more complex. For simple subscription quoting and complex billing it's a great fit. If you have any complexity in your sales process it will be a stretch.
Ethan from Omadi.com
We started implementing Zuora in January. 9 months later we are still making little adjustments to get things just right. It works great, and has been helpful to us, but required more than expected to get setup properly.
Brett from movecoach
Employees number: 11-50 employees
Nabil from Societe Generale Equipment Finance
Employees number: 1,001-5,000 employees
Jørgen from Cxense
Employees number: 51-200 employees