Zuora offers cloud-based accounting solution for subscription-based businesses. This is suitable for companies of any size and is fit for clients in many industries, including education, telecommunications, media and health care.

Zuora offers three primary features: commerce, billing and finance. All three work together to allow businesses manage tasks such as billing, subscription management and tax management. The system also offers brand customization, multi-currency support and role-based access rules. Zuora open-platform is REST enabled and connects with various third-party order-to-cash systems.

There are three editions available, giving businesses of varying sizes the ability to choose which is the best fit for their needs. Zuora's customer support services include online support, forums, seminars and more. The website also provides access to eBooks, white papers, webinars and videos for new and old users alike.

Reporting
Reporting
Reporting
Select products
Select products
Payment screen
Payment screen
Customer information
Customer information
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Report filters

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8



30 Reviews of Zuora

Overall rating

4.0 / 5 stars

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Showing 1 - 20 of 30 reviews

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Andrea from American & British Academy - ABA English

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Billing application for subscription based companies

Pros

By this app, it is possible to mange several types of billing methods which include Mobile, Online, Recurring and Subscription Payments as well as Invoicing.

Cons

The set up for the integration could not be easy and require more time than expected.

Shelby from ECO

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Implemented this Product for a Start-up

My overall experience was great! Once we were up and running I had few questions and the questions I did have were answered quickly and efficiently.

Pros

My first job out of college was a start-up technology company. They had just purchased Zuora and it was my job to implement it. It was a seamless and great experience. The system is intuitive and easy to use despite our implementation specialist (who is no longer there). I was able to teach myself a good amount and use the product daily.

Cons

The reports provided were not exactly what I needed so I was left to create many manual reports. I still obtained the information I needed, but it too longer.

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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Functionality

August 2018

Zuora Review

Pros

Supports lots of billing models and different pricing structures, billing periodicity, frequency, etc. Has native integrations with Salesforce.com and different payment gateways. User friendly system, well designed for subscription billing. Supports multiply features.

Cons

Expensive pricing structure. Long implementation time.

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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Was a nightmare for our organization.

Pros

Not many. Barely got the job done for our needs.

Cons

Didn't scale with out tech stack. So many outdated features. Implementation was extremely pricey.

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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Edge-to-edge platform for subscription business

Pros

This platform has integrated billing engine, analytics & insight, marketing automation and pricing tool for SaaS business.

Cons

Free trial period is not enough to understand tools' features. Because it needs more time to integrate.

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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Robust functionality for subscription-based companies of all sizes

I streamlined the money we have coming in, viewed more efficiently, and could view data analytics on the projects I was working on.

Pros

I loved how almost everything I and my company wanted to monitor, such as the money we had coming in and the success of certain products within our catalog, were all possible through Zuora. I strongly believe that for businesses that are attempting to scale up or find a more efficient way of managing the money they have coming in, Zuora is the best tool for this.

Cons

I dislike the complexity of Zuora. Many of the features are designed for extremely large companies, so there is a huge learning curve with the software. In addition, it requires many clicks to finally complete an action that I would like, only because there are many layers of complexity.

Grant from Grow.com

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

big upgrade from previous billing system

Pros

We are a growing startup and work off of reoccurring monthly payments. It was clear that our previous provider would not be able to handle the amount and frequency of payments we had and we were referred to Zuora. The transition has been great. Not only can Zuora handle the amount of payments we are processing, but bring additional features and functionality that we had not even thought of. From my experience, Zuora = Salesforce of payment systems.

Cons

It is a bit complex. We needed to have someone become an admin for our Zuora account to make sure that it is integrated with our other systems. If it was a bit easier to set up/maintain, it would get a 5 star.

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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

I was a developer/maintainer/admin on this for a number of years at my last company

Pros

as long as you stay within what the product does out of the box it functions very well for a billing platform. It functions best in a transnational environment but was improving for service oriented billing. It does a good job with making history and audit trails available. Pushing usage data is surprising well handled as is issuing refunds and credits. They also take care of all credit card handling making it one less iso hurdle to clear for a company.

Cons

Customizing this is not an easy task, the API's and the object model behind the scense is not easy to deal with and still kinda buggy. Depending on your charge model, it may be a real pain to implement within the system, for example they allow for tiered pricing but flexibility for setting up plateaued prices and such requires a LOT of initial setup. Recognizing split revenue is also a hassle when outputing to finance software (think a support charge attached to a licensed monthy cloud service). To their credit when I left the position where I was working with them they were getting better so it's possible they are in the process of closing some of these gaps. One last thing is that there is no production matching sandbox, they can refresh a sandbox for a certain snapshot in time (for a price) but in an enterprise environment that is stale moments later plus their sandboxes for some reason have slight implementation differences that come to light when leveraging the API heavily.

Brittany from CINC

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Customer Service needs improvement

Pros

I am not sure I can name a pro of this software. We had a pretty bad implementation and it has not seemed to improved since then.

Cons

Customer service is lacking and professional services hours are extremely expensive. There are no SLA's in place for the support team to get back with you. There integration from Zuora to SF is awful and half of the time the data does not appear.

Chase from Telecommunications

Ease-of-use

Value for money

Customer support

Functionality

June 2018

A previous Billing manager - Used Zuora

Pros

The #1 thing you want from a billing software is reliability - since you're dealing with customers money. Overall - Zuora is very reliable and had very few hiccups.

Cons

When starting out with Zuora, had a few learning curves to hurdle over (just like any new software/system). Making updates to subscriptions can be a bit cumbersome (depending on the size of the update).

Megan from Telecommunications Company

Ease-of-use

Functionality

June 2018

Zuora is clean and simple to use.

Pros

The ability to pull customer and data reports is really nice. It's great that you can use the tool with other softwares, as well.

Cons

Zuora lacks customization for individual accounts and isn't completely dummy proof so agents can easily make mistakes.

Shiawtian from PwC

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Best Billing Platform For Subscription Business

Pros

I like the seamless experience in updating the billing plans when I either make changes to the prices or add/take away features from my subscription

Cons

I don't like the limited data verification in the software. For example, there is no email address validation in API when creating Contacts

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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Our company loves Zuora!

Pros

Seamless integration with Salesforce, making it convenient to work out of a single application rather than multiple ones.

Cons

Sometimes can be confusing with how it sends to Z billing but for the most part I don't have much to complain about.

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Verified Reviewer

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Solid billing software

Simplified our recurring billing process, enhance our ability to report on billing/subscriptions

Pros

Interface is straighforward, handles the majority of our use cases, reporting capabilities are pretty powerful

Cons

Building reporting can be a bit complex & it can be pretty slow to pull certain reports. Inability to link between multiple data sources in reporting which can be frustrating

Rosabel from OpenEducation

Ease-of-use

Value for money

Customer support

Functionality

May 2018

It's good in an overall point of view

Pros

It's easy to create reports. Data Source contains most of the objects to create complex reports. When a request is sent to the support team, it is responded in short time. There is plenty of information in the community website.

Cons

I have to create amendments as many as product I need to add or remove. I have to wait 1 min for a bill run to create an invoice. The UI could be more modern. The search engine needs improvement. It takes at least 2 minutes to find a paymet using the payment number.

Andy from DTN

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Very efficient, recurring billing and management software.

Organized and great looking. Once you find a groove in this software, it's pretty easy to use!

Pros

Great looking platform that manages all clients and deals well. Also has in-depth reporting to make sure everything is controlled.

Cons

Can be overwhelming. THere are lots of reports and features that can be hard to use and figure out. Alos the speed of the reporting is a little laggy due to the memory space available.

Daniel from Riskalyze

Specialty:  Software / Technology

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Finally

Glad to finally have something reliable.

Pros

Zuora is the first billing system that has actually got the job done for us. It fully encompasses our needs.

Cons

While Zuora does meet our needs, it comes at a steep price. Despite pricing, the benefits of having a reliable billing system are worth it.

Siddhartha from Move Inc

Ease-of-use

Value for money

Customer support

Functionality

December 2017

Very useful tool for sales team

Pros

Mainly used for billing and agent commissions. Very much helpful for calculating the percentage wise agent commissions.

Cons

Need customer support for customization and for training. Need a team for maintenance as it is very complex tool to be handled.

Shannon from OneSpace Inc.

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Implementation difficulty

Pros

Should work for subscription needs but we are still new to the software and just finished implementation.

Cons

Implementation team very difficult to understand - language barriers. Move quickly to "train" before setup is done so it's hard to understand. Push for meetings but should focus more on meetings after setup is complete to train.

Pallavi from Move Inc

Ease-of-use

Value for money

Customer support

Functionality

December 2016

Good tool for Billing

Very helpful tool for Billing the Customer and sending the information to customer and maintaining the billing information.


Displaying 1 - 20 of 30 reviews