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best for

  • Accounting
  • Best For All Business Sizes
  • Supports Cloud Based Platforms

what reviewers say

  • Good value for money
  • Good ease of use
  • Great functionality

What is Zuora?

Zuora offers cloud-based accounting solution for subscription-based businesses. This is suitable for companies of any size and is fit for clients in many industries, including education, telecommunications, media and health care. Zuora offers three primary features: commerce, billing and finance. All three work together to allow businesses manage tasks such as billing, subscription management and tax management. The system also offers brand customization, multi-currency support and role-based access rules. Zuora open-platform is REST enabled and connects with various third-party order-to-cash systems. There are three editions available, giving businesses of varying sizes the ability to choose which is the best fit for their needs. Zuora's customer support serv... read more

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User Review Highlights

3.89

46 Reviews

5
9
4
25
3
8
2
3
1
0
3.5

Ease-of-use

out of 5
3.5

Customer Support

out of 5
3.5

Value for money

out of 5
4

Functionality

out of 5
  • icon"The UI is quite robust (if a little hard to use at times). The rules are easy to follow, and it does it's core business well."
  • icon"The most customizable in the industry. Great integrations with salesforce."
  • icon"What sets Zuora apart is it's ability for revenue recognition and for the more financially integrated pieces required for accounting."
  • icon"Building reporting can be a bit complex & it can be pretty slow to pull certain reports. Inability to link between multiple data sources in reporting which can be frustrating."
  • icon"There is a lot of functionality that is left to be desired. Out of the box reporting and data manipulation is very rigid and makes it hard to run recurring reports."
  • icon"Sometimes can be confusing with how it sends to Z billing but for the most part I don't have much to complain about."

Read user reviews

Which features does Zuora offer?

Core features:

ACH Payment ProcessingActivity TrackingAlerts/NotificationsAPIAudit ManagementBilling & InvoicingBilling PortalBilling Rate ManagementContact DatabaseContingency BillingShow more features +

People who reviewed this software give it a 4 star rating for functionality.

How easy is Zuora to use and deploy?

Zuora supports Cloud Based deployment options, including: Cloud, SaaS, Web-based.

People who reviewed this software give it a 3.5 star rating for ease-of-use.

What do verified users say about Zuora

3.89/5 out of 46 Reviews

Showing 1 - 5 of 45 reviews

Jared

Company size: 11 - 50 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

May 2022

Great SaaS Billing System

Anonymous

Company size: 11-50 employees

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2018

The best subscription billing

Zuora staff were great to work with. GREAT support and always ready answer questions. They helped us get everything moved and confirmed that it could handle all of our crazy use cases.

Pros

We moved from an archaic system to Zuora and it was amazing!!! Out of the box it handled so much of our data that was hidden behind a black box. Anyone could login and see where we were or run a report and get churn numbers or ARR, MRR, and other great reports. We got it connected quickly and it worked without too much hassle. It just works!

Cons

There are SO many features we didn't use. We didn't need them but I saw them in the tool and made the UI a little clunky to figure out where you needed to be in the tool.

Anonymous

Company size: 51-200 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

August 2019

Getting Better

For the first 2+ years, my billing team experienced lot of frustration because it seemed like Zuora had plenty of limitations. Come to find out, they do have limitations, but they are continuously improving and if you have the time and resources you can customize and get a lot out of the billing system.

Pros

The Zuora billing system has grown on me. I attended Zuora's annual conference in 2019 (I highly recommend going) and learned a lot about existing and upcoming features. Zuora's representatives are dedicated to helping my company customize the billing system and recommending best business practices. Zuora is alway improving and adding functionality, so I do expect it to continue to get better and to meet more of my company's billing needs. They also offer "Zuora University" which is a series of online interactive videos that provide a lot of good information.

Cons

Zuora was not easy to use at first and the implementation process was rough. Zuora is not particularly intuitive so it took a lot of trial and error, reading through their help articles, and requesting help from their support team. You have to invest a LOT of time and resources to get the full benefits of the system. My company has also found that we have to purchase additional features in order to improve upon our experience.

Reasons for switching to Zuora

Our proprietary system was not comprehensive enough to manage all our customers and we had to switch to something much more robust.

Anonymous

Company size: 51-200 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

July 2018

I was a developer/maintainer/admin on this for a number of years at my last company

Pros

as long as you stay within what the product does out of the box it functions very well for a billing platform. It functions best in a transnational environment but was improving for service oriented billing. It does a good job with making history and audit trails available. Pushing usage data is surprising well handled as is issuing refunds and credits. They also take care of all credit card handling making it one less iso hurdle to clear for a company.

Cons

Customizing this is not an easy task, the API's and the object model behind the scense is not easy to deal with and still kinda buggy. Depending on your charge model, it may be a real pain to implement within the system, for example they allow for tiered pricing but flexibility for setting up plateaued prices and such requires a LOT of initial setup. Recognizing split revenue is also a hassle when outputing to finance software (think a support charge attached to a licensed monthy cloud service). To their credit when I left the position where I was working with them they were getting better so it's possible they are in the process of closing some of these gaps. One last thing is that there is no production matching sandbox, they can refresh a sandbox for a certain snapshot in time (for a price) but in an enterprise environment that is stale moments later plus their sandboxes for some reason have slight implementation differences that come to light when leveraging the API heavily.

Alexandra

Verified reviewer

Company size: 501-1,000 employees

Industry: Automotive

Time used: More than 2 years

Review Source: GetApp

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

March 2021

An excellent application to automate billings.

In the company we use Zuora together with our CRM software, the first one provides the second with information regarding billing, such as the renewal dates and from this point our renewal team ensures that our clients in general have a hassle-free renovation experience. In general terms, Zuora's job is to automate billing, update our CRM with information regarding bills, and send the relevant billing notifications to emails.

Pros

Zuora's notifications are undoubtedly one of the best qualities it has, since it allows us to send them via email to all customers who require it, before their renewal date. In addition to this, it has a very good customization capacity, an aspect that becomes crucial when redirecting the original software matrices according to the specific needs of our company. On the other hand, the integration of the software with others in the market is very good, such is the case of our CRM that joins perfectly with Zuora.

Cons

The learning curve within Zuora is very slow, due to the robustness of the software and the different characteristics and potentialities that it possesses, taking this into account, it is necessary to focus on training new users because this point tends to be a challenge. Another fundamental detail of Zuora is its low segmentation with respect to who the emails with the information regarding the billing notification are addressed to, so we can only select the country where they will be sent.

Showing 1 - 5 of 45 reviews

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