Zuora software


Zuora offers cloud-based accounting solution for subscription-based businesses. This is suitable for companies of any size and is fit for clients in many industries, including education, telecommunications, media and health care.

Zuora offers three primary features: commerce, billing and finance. All three work together to allow businesses manage tasks such as billing, subscription management and tax management. The system also offers brand customization, multi-currency support and role-based access rules. Zuora open-platform is REST enabled and connects with various third-party order-to-cash systems.

There are three editions available, giving businesses of varying sizes the ability to choose which is the best fit for their needs. Zuora's customer support services include online support, forums, seminars and more. The website also provides access to eBooks, white papers, webinars and videos for new and old users alike.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

25 Reviews of Zuora

Showing 1 - 20 of 25

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  • Verified Reviewer

    July 2018

    Robust functionality for subscription-based companies of all sizes

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I streamlined the money we have coming in, viewed more efficiently, and could view data analytics on the projects I was working on.

    Pros

    I loved how almost everything I and my company wanted to monitor, such as the money we had coming in and the success of certain products within our catalog, were all possible through Zuora. I strongly believe that for businesses that are attempting to scale up or find a more efficient way of managing the money they have coming in, Zuora is the best tool for this.

    Cons

    I dislike the complexity of Zuora. Many of the features are designed for extremely large companies, so there is a huge learning curve with the software. In addition, it requires many clicks to finally complete an action that I would like, only because there are many layers of complexity.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Grant from Grow.com

    Number of employees: 51-200 employees

    July 2018

    big upgrade from previous billing system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We are a growing startup and work off of reoccurring monthly payments. It was clear that our previous provider would not be able to handle the amount and frequency of payments we had and we were referred to Zuora. The transition has been great. Not only can Zuora handle the amount of payments we are processing, but bring additional features and functionality that we had not even thought of. From my experience, Zuora = Salesforce of payment systems.

    Cons

    It is a bit complex. We needed to have someone become an admin for our Zuora account to make sure that it is integrated with our other systems. If it was a bit easier to set up/maintain, it would get a 5 star.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    July 2018

    I was a developer/maintainer/admin on this for a number of years at my last company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    as long as you stay within what the product does out of the box it functions very well for a billing platform. It functions best in a transnational environment but was improving for service oriented billing. It does a good job with making history and audit trails available. Pushing usage data is surprising well handled as is issuing refunds and credits. They also take care of all credit card handling making it one less iso hurdle to clear for a company.

    Cons

    Customizing this is not an easy task, the API's and the object model behind the scense is not easy to deal with and still kinda buggy. Depending on your charge model, it may be a real pain to implement within the system, for example they allow for tiered pricing but flexibility for setting up plateaued prices and such requires a LOT of initial setup. Recognizing split revenue is also a hassle when outputing to finance software (think a support charge attached to a licensed monthy cloud service). To their credit when I left the position where I was working with them they were getting better so it's possible they are in the process of closing some of these gaps. One last thing is that there is no production matching sandbox, they can refresh a sandbox for a certain snapshot in time (for a price) but in an enterprise environment that is stale moments later plus their sandboxes for some reason have slight implementation differences that come to light when leveraging the API heavily.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Brittany from CINC

    Number of employees: 201-500 employees

    July 2018

    Customer Service needs improvement

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I am not sure I can name a pro of this software. We had a pretty bad implementation and it has not seemed to improved since then.

    Cons

    Customer service is lacking and professional services hours are extremely expensive. There are no SLA's in place for the support team to get back with you. There integration from Zuora to SF is awful and half of the time the data does not appear.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Chase from Telecommunications

    June 2018

    A previous Billing manager - Used Zuora

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The #1 thing you want from a billing software is reliability - since you're dealing with customers money. Overall - Zuora is very reliable and had very few hiccups.

    Cons

    When starting out with Zuora, had a few learning curves to hurdle over (just like any new software/system). Making updates to subscriptions can be a bit cumbersome (depending on the size of the update).

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Megan from Telecommunications Company

    June 2018

    Zuora is clean and simple to use.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The ability to pull customer and data reports is really nice. It's great that you can use the tool with other softwares, as well.

    Cons

    Zuora lacks customization for individual accounts and isn't completely dummy proof so agents can easily make mistakes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Shiawtian from PwC

    June 2018

    Best Billing Platform For Subscription Business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the seamless experience in updating the billing plans when I either make changes to the prices or add/take away features from my subscription

    Cons

    I don't like the limited data verification in the software. For example, there is no email address validation in API when creating Contacts

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    June 2018

    Our company loves Zuora!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Seamless integration with Salesforce, making it convenient to work out of a single application rather than multiple ones.

    Cons

    Sometimes can be confusing with how it sends to Z billing but for the most part I don't have much to complain about.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    May 2018

    Solid billing software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Simplified our recurring billing process, enhance our ability to report on billing/subscriptions

    Pros

    Interface is straighforward, handles the majority of our use cases, reporting capabilities are pretty powerful

    Cons

    Building reporting can be a bit complex & it can be pretty slow to pull certain reports. Inability to link between multiple data sources in reporting which can be frustrating

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Rosabel from OpenEducation

    May 2018

    It's good in an overall point of view

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's easy to create reports. Data Source contains most of the objects to create complex reports. When a request is sent to the support team, it is responded in short time. There is plenty of information in the community website.

    Cons

    I have to create amendments as many as product I need to add or remove. I have to wait 1 min for a bill run to create an invoice. The UI could be more modern. The search engine needs improvement. It takes at least 2 minutes to find a paymet using the payment number.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Andy from DTN

    Number of employees: 201-500 employees

    April 2018

    Very efficient, recurring billing and management software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Organized and great looking. Once you find a groove in this software, it's pretty easy to use!

    Pros

    Great looking platform that manages all clients and deals well. Also has in-depth reporting to make sure everything is controlled.

    Cons

    Can be overwhelming. THere are lots of reports and features that can be hard to use and figure out. Alos the speed of the reporting is a little laggy due to the memory space available.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Daniel from Riskalyze

    Specialty: Software / Technology

    Number of employees: 201-500 employees

    January 2018

    Finally

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Glad to finally have something reliable.

    Pros

    Zuora is the first billing system that has actually got the job done for us. It fully encompasses our needs.

    Cons

    While Zuora does meet our needs, it comes at a steep price. Despite pricing, the benefits of having a reliable billing system are worth it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Siddhartha from Move Inc

    December 2017

    Very useful tool for sales team

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Mainly used for billing and agent commissions. Very much helpful for calculating the percentage wise agent commissions.

    Cons

    Need customer support for customization and for training. Need a team for maintenance as it is very complex tool to be handled.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Shannon from OneSpace Inc.

    November 2017

    Implementation difficulty

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Should work for subscription needs but we are still new to the software and just finished implementation.

    Cons

    Implementation team very difficult to understand - language barriers. Move quickly to "train" before setup is done so it's hard to understand. Push for meetings but should focus more on meetings after setup is complete to train.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Pallavi from Move Inc

    December 2016

    Good tool for Billing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very helpful tool for Billing the Customer and sending the information to customer and maintaining the billing information.

    Review Source: Capterra
  • Kamal from Vforce

    October 2016

    Billing product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Integrating with CPU was difficult, billing only good for subscription products. New CPU zuora app is good for basic use cases only. Not fit for enterprise use cases and CPq functionalities . Product needs a lot of improvement

    Review Source: Capterra
  • Kelvin from Salesforce

    October 2016

    Ok but could be better

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Not as flexible as I would like. I used it along with Salesforce and I had to do a lot of manual entry. Wish it was more automated.

    Review Source: Capterra
  • Sean from GreenId

    October 2016

    Good billing functionality, lightweight on sales

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Lots of functionality to support complex billing processes but loses usability once the sales process gets more complex. For simple subscription quoting and complex billing it's a great fit. If you have any complexity in your sales process it will be a stretch.

    Review Source: Capterra
  • Ethan from Omadi.com

    October 2016

    Probably What I need, but tough to get going

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We started implementing Zuora in January. 9 months later we are still making little adjustments to get things just right. It works great, and has been helpful to us, but required more than expected to get setup properly.

    Review Source: Capterra
  • Zack from Zendesk

    Specialty: Software / Technology

    July 2015

    A powerful product

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Zuora can do pretty much anything. It has a lot of capabilities when it comes to billing, invoicing, dealing with international currencies, etc. But you definitely have to think in advance about how you *want* to do billing, e.g. is it a per transaction model, a per month model, a per minute model, what happens if there are overages etc. Zuora will let you get as complicated as you want. And sometimes that's too complicated.

    Cons

    Implementation is non-trivial. It's not like buying an off-the-shelf solution that's plug and play. You have to customize it and you'll need an implementation team. Even if you use Zuora to do the implementation, you need an internal IT-savvy person to lead the project, make decisions and make sure it all makes sense. Zuora can do anything, but you have to decide what it should do in company.

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