About BambooHR

BambooHR offers small and growing companies a human resource information system (HRIS) that includes an applicant tracking system (ATS), time tracking, payroll processing, benefits administration, employee engagement and employee satisfaction tools, automated reminders, and workforce data analytics to manage all aspects of the employee lifecycle. With BambooHR, any HR team or HR department can improve the hiring process, onboard new employees, manage compensation, maintain and analyze employee data, and develop company culture. Using an integrated ATS and onboarding tools, BambooHR streamlines the whole recruiting process from applications to first-day orientation. It also provides customization services, multiple administrator roles, user support, and inactive employ...
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BambooHR User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 1,253 reviews

User Profile

Jeremy

Verified reviewer

Company size: 51-200 employees

Industry: Human Resources

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

March 2020

BambooHR Turns a Small Business into a Big Business

I enjoyed it more than other recruiting software I've used. It makes work easier and helps me be a manager instead of a paper pusher.

Pros

I personally like that BambooHR has different portals for its users. They've built a database that allows employees to: 1. Maintain their own records (whether the company sends or user uploaded); track time off earned, sick days used, and hours worked; while allowing the user to sign documents easily electronically; and 2. Makes being an HR manager, easy. What I mean is, creating records (employees or temps) and ensuring they have all the blocks checked (background ran, drug test paperwork properly filled out, and any other documentation needing signed) within the timeframe needed to start working - is tracked, maintained, and recorded for you... so all in all, eliminates the monotony of HR and time wasted on paperwork while assisting managers/employees in ensuring proper compliance.

Cons

Well, I still had to scan any documents that weren't created or automated through the software and label them. For example, I work at a satellite location; the warehouse I staff for has a basketball court out back for employees to use on their break. I had to create a document that stated employees for my agency had to make sure they were clocked out, that they were responsible for any risk of injury and that the company and staffing agency would not be held liable for any resulting injury that may occur. The rest of the staffing agency didn't need this so I still had to print out 50 copies, have each employee sign one, upload it, file it in the employee file in the software, label it, then give the copy back to the employee. This really is not an issue unless if turnover is high, this could get annoying.

Reasons for switching to BambooHR

Tempworks was costly and would charge for the smallest customer service help. The software was clunky and was confusing to keep track of employees. Too much time wasted on checking and unchecking employees assigned and the "hot lists" was time consuming to manage.

Travis

Company size: 201-500 employees

Industry: Telecommunications

Time used: Less than 2 years

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2021

Excellent choice for SMB's

Needed an affordable HR system that could do everything we needed it to. For the most part it does, but we have to use ADP for our Payroll to satisfy that aspect of our business, including our time keeping and vacation. We use a different Applicant Tracking System for recruiting and hiring, but everything else goes through BambooHR.

Pros

The user interface is perfectly logical and easy to navigate. Very simple format with ability to handle complex scenarios.

Cons

The time keeping and payroll features are bolt ons. It would be nice to have fully integrated, inhouse designed and operated options for a 100% complete all-in-one system.

Reasons for choosing BambooHR

Affordability, and their HQ is a few hours up the road from us in our home state. We liked the idea of working with the home team.

Reasons for switching to BambooHR

100% ADP, but transitioned away from ADP for everything but payroll, timekeeping, and vacation tracking.

Ahmad

Company size: 1,001-5,000 employees

Industry: Non-Profit Organization Management

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

August 2021

All Information In One Place With Many Features

It is a beautiful application that distinguishes it from other similar applications in that it contains the feature "360 Degree Feedback" that brings employees' ideas closer and helps the success of the work

Pros

What I liked the most about this application is “360 Degree Feedback” which is a feature that I did not find in many similar softwares

Cons

It is a very good software but it does not have a feature "Scheduling"

Reasons for switching to BambooHR

BambooHR contains "360 Degree Feedback" feature that is not contained by kiwiHR

Christina

Company size: 2-10 employees

Industry: Electrical/Electronic Manufacturing

Time used: Less than 12 months

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
2

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

September 2017

Middle of the road software that needs improvement

We are currently researching other HR software. I'm not sure which is better, software that contains the modules needed with obvious and crippling flaws or software that is easy to use both by admin and employees with limited modules.

Pros

The idea of on-boarding a new employee electronically is a huge plus. It engages employees before they start and makes it so that they come in with paperwork already filled out and spend their first day doing more than just paperwork. Most of the framework is in place, but EACH area needs improvement, both in the functionality for administration and the ease of use for employees. The sections offered are vital, but aren't complete.

Cons

The benefits area is lacking a lot of common sense tools - like the ability to attach plan documents to an insurance plan (only a link can be used), display plan cost information to an employee BEFORE they sign up (the pricing is only available AFTER they sign up and become eligible). Many things like this create double the amount of work for the administrator. The actual on-boarding process was a struggle because even though the forms were done properly by the employees (I sat with a few and watched them), it didn't save all information in completed fields. Employees were frustrated when they had to fill out forms multiple times because you cannot edit once saved. I love that employees can e-sign documents, but preparing the forms is cumbersome and they can't be customized easily. For instance, if you need to update a form because something has changed or didn't save properly, you have to delete the task and resend to any employees who need an updated form. When I discussed a few very basic items with support, they just offered a work around that many clients use. These are obvious flaws in the system that need to be addressed, but aren't necessarily a priority. Bamboo HR seems to focus more on flashy design than actual content. It makes them seem like a leader in the industry, but as soon as you dig in, the flaws are obvious. For the price, there needs to be more development in the software.

Elizabeth

Company size: 11-50 employees

Industry: Real Estate

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2021

Love Love Love This

It has been great since the start. The staff from Bamboo Hr made the transition super easy.

Pros

Everything about this software is perfect. From the basic employee information to payroll and time tracking this app is your all in one Human resources/payroll app!

Cons

We have yet to find a flaw in this software or the people behind them.

Reasons for choosing BambooHR

It was a more complete software

Reasons for switching to BambooHR

This app integrates so many options, it was the smart thing to do.

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