BrightGauge Software

Find out more:

FrontRunners 2020

Find out more:

About BrightGauge

BrightGauge is a business intelligence solution that enables enterprises to gain visibility into key performance indicators (KPIs) using dashboards, manage goals, build reports and more. It facilitates integration with multiple third-party solutions such as ConnectWise, QuickBooks, Xero, ServiceNow, QuoteWerks and more. BrightGauge allows various customer support, sales, marketing and leadership teams monitor specific business metrics using custom dashboards. It lets managers assign KPIs to team members and track progress as they proceed through pipelines, improving accountability across the organization. Additionally, it helps users create customizable reports using templates and set schedules to send reports across clients or teams. BrightGauge enables enter...
Close

Image 1 of 6

BrightGauge leadership dashboard

Headshot of Software Advice Advisor

Find the right Business Intelligence Tools for you.

What key features are most important to you in Business Intelligence Tools?

BrightGauge User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 34 reviews

User Profile

David

Verified reviewer

Company size: 11-50 employees

Industry: Computer & Network Security

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

October 2018

An incredibly powerful BI tool - Great for MSP's

I love it, it is incredibly powerful and has enabled me to get a much better view of what is actually happening in our business, not just what I thought was happening.

Pros

It is really simple to create reports, dashboards, and gauges using drag and drop. Support from Brightgauge is really good, always responsive and friendly. Regular new feature releases keeps the product improving

Cons

You need some SQL knowledge to set up the datasets yourself. That said, Support have always created them for me when I have asked. It is definitely aimed at SMB's, so if you are looking for an enterprise-grade BI tool, this isn't going to work in my opinion.

Elias

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
2

Customer support

out of 5
4

Functionality

out of 5

April 2021

Powerful Product, Concerns About Support

Overall, the product is powerful and helpful, but support could be improved. Unfortunately, all products owned by ConnectWise has seen a decrease in support effectiveness since the company was sold.

Pros

BrightGauge allows us to fairly easy create gauges and dashboards that help our team be aware of any issues that need addressed. There are a impressive amount of gauges supplied out of the box.

Cons

Since the product was acquired by ConnectWise, we have seen a decrease in the level of support that we receive. Previous to the acquisition, I was always very impressed by the level of support that I received. Now, support is less helpful and responsive.

Reasons for switching to BrightGauge

BrightGauge is a much more powerful product that works in a web browser, not a standalone installation.

Ken

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
2

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

June 2019

Great Support

We use BG to manage our daily, weekly meeting, client reports and on demand reporting.

Pros

The software is easy to use, once its setup. Support is exceptional.

Cons

Can be hard to setup and I would like to see Wizards to get tasks done. Additional integrations are expensive.

Reasons for choosing BrightGauge

As a Connectwise Partner, we had comfort in knowing it would work well.

khaled

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

June 2019

Reporting and Metrics

We run very tight metrics on our service tickets in CWmanage. time to acknowledgement of a ticket through time to resolution. We also perform weekly ticket load as well as use these metrics to award monthly bonuses

Pros

The best part of the software is it's compatibility with CW Manage and Automate. We run many reports and metrics for our services and sales team and find the ease of ouse very helpful.

Cons

It has become very annoying to see features added and then we have to pay more for them. We have to pay more to simply perform calculations? or to charge us simply to setup a new user? both are a bit ridiculous.

Reasons for switching to BrightGauge

We actually did not switch, but are using both BG and Klipfolio together

Rob

Company size: 11-50 employees

Industry: Computer & Network Security

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

July 2019

Great platform, but still needs additional features

This software is great for pulling in data from multiple product sources. It allows you to define gauges, and put those gauges on dashboards or reports. We initially bought it for monthly client reporting, so that we could include data on their reports from multiple sources. However, we quickly found that creating dashboards for different things (service, techs, sales, opportunities) we could reduce internal emails flying around, and help drive staff towards the items that need attention.

Pros

Love the ability to create customer reports from multiple product sources! We also love the dashboards we can make. It's helped reduce errors from missed email notifications, and instead we can work the dashboards to "manage towards green". The dashboards have really transformed the way we keep track of everything in our organization.

Cons

I would like to see more information available from the different datasources. I would also like to see a greater understanding on the developer's part of the different datasources. Sometimes there are issues they just don't understand (How can a ConnectWise opportunity not have a start date?). I would also like to see better ways for mixing different types of data from the datasource. Sometimes the capabilities of the gauges can feel very rigid, and you might want to look at the data in a different way, but can't. We would love features that allow us to use the data in the way that we wish. For example, I would like to be able to look at ConnectWise activities, filter by type, and then know how long they have been in certain stages. Same thing for tickets, or opportunities. BrightGauge should give us the ability to log, and know know how long an object has been in a particular state. That would be a very powerful feature for us. One other thing that is major annoyance is there is no way to sort reports by the company they were created for. It would be such an easy thing to fix but 1.5 years later and we still can't sort on this column. This means when you are doing overhauls or audits, it's extremely difficult to know which customers have been addressed, and which haven't. Huge pain in the rear, and such an easy fix. Sometimes your PDF reports don't generate for really no reason. That is also annoying.

Popular BrightGauge Comparisons