--- title: "Email Meter Software Reviews, Demo & Pricing - 2026" description: "Review of Email Meter Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/bi/email-meter-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Email Management Software](https://www.softwareadvice.com/category/3433-email-management/) / Email Meter Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/bi/email-meter-profile/alternatives/) # Email Meter Review From $19/month Free version Free trial 3 plans Wondering if Email Meter is right for your organization? Our Email Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Email Meter 4.7 [(22)](https://www.softwareadvice.com/bi/email-meter-profile/#reviews) Pricing Starting at $19.00 per user per month ### About Email Meter Email Meter is the email analytics platform for Google Workspace and Microsoft 365 teams. It's built for the people accountable for how their team handles email — Customer Success leaders, Operations Directors, and IT Managers running customer-facing teams. It is not an email marketing tool, a helpdesk, or a CRM. Email Meter is the analytics layer that sits on top of the inboxes your team already uses, measuring email response times, SLA compliance, shared mailbox performance, and team productivity — without ever accessing the content of an email. Questions Email Meter helps you answer: - How fast does my team respond to customers, and are we meeting our SLAs? - Who is overloaded, and who has capacity? - Which shared mailbox or team is slowest? - Which client accounts are at risk because response times are slipping? Who it's for: If your team works out of shared inboxes like support@ or sales@, the hard part isn't sending email — it's knowing how fast you reply, who's overloaded, and whether you're meeting the response times your customers expect. - Customer Success and support teams track how quickly they respond to clients, monitor SLA adherence per client or tier, and catch d... eclining response times before they turn into churn. - Operations leaders benchmark team performance, balance workloads, and generate automated reports for leadership and clients. - IT Managers deploy at the domain level with granular permissions, SAML 2.0 & SSO, and audit-ready security. Real results: Payday HCM's customer support team used Email Meter to gain visibility across 5 shared mailboxes and cut response times by 71% — from 5 hours to under 2 — while handling 200+ customer emails a day. As Operations Manager Lisa Reynolds put it: "Without Email Meter, you're just guessing." Is Email Meter right for you? It's a strong fit if your team runs on Google Workspace or Microsoft 365, email is critical to your customer-facing work, and you want analytics without changing how your team works or adopting a new platform. It's not the right fit if you need to send emails or run campaigns, want a helpdesk ticketing system, or are looking for a CRM — Email Meter is analytics-only and works alongside those tools rather than replacing them. Getting started: Connection takes minutes via OAuth at the domain level — no extensions, no training, no workflow change. Start with a free plan and see your team's baseline within minutes. Key capabilities: response time and first-response tracking across shared mailboxes, Google Groups, Microsoft 365 Groups, Exchange Online, and distribution lists; SLA management with business-hours calculation and real-time breach alerts; AI-powered sentiment analysis for tone and urgency; custom dashboards with drag-and-drop widgets and flexible date ranges; up to 2 years of historical data (unlimited on enterprise); and a native BigQuery connector for BI. Security: Email Meter never reads, processes, or stores the body or attachments of emails. It is GDPR ready, ISO 27001 certified, SOC 2 Type 2 compliant, Verified by Google, and audited yearly by an independent third party. Support: every plan includes onboarding help and access to our team; enterprise customers get a dedicated Customer Success Manager and personalized onboarding. Trusted by 10,000+ teams including Carrefour, Avery Dennison, and Fujifilm. Get started at emailmeter.com. Wondering if Email Meter is right for your organization? Our Email Management Software selection experts can help you in 15 minutes or less. ## Email Meter User Interface ## Popular Email Meter Alternatives Main Product Email Meter 4.7 [(22)](https://www.softwareadvice.com/bi/email-meter-profile/#reviews) Ratings Breakdown - 4.73Ease of use - 4.72Value for money - 5.0Customer support - 4.41Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Mailchimp](https://www.softwareadvice.com/crm/mailchimp-profile/) 4.5 [(17677)](https://www.softwareadvice.com/crm/mailchimp-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.35Value for money - 4.17Customer support - 4.36Functionality Pricing Starting at $13.00 per month Get Price Alternative Product [MailerLite](https://www.softwareadvice.com/marketing/mailerlite-profile/) 4.7 [(2322)](https://www.softwareadvice.com/marketing/mailerlite-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.71Value for money - 4.77Customer support - 4.54Functionality Pricing Starting at $12.00 per month Get Price Alternative Product [Constant Contact](https://www.softwareadvice.com/marketing/constant-contact-profile/) 4.3 [(2943)](https://www.softwareadvice.com/marketing/constant-contact-profile/reviews/) Ratings Breakdown - 4.33Ease of use - 4.11Value for money - 4.23Customer support - 4.20Functionality Pricing Starting at $12.00 per month Get Price Alternative Product [iContact](https://www.softwareadvice.com/marketing/icontact-profile/) 4.5 [(604)](https://www.softwareadvice.com/marketing/icontact-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.42Value for money - 4.62Customer support - 4.24Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [Mixmax](https://www.softwareadvice.com/crm/mixmax-profile/) 4.6 [(236)](https://www.softwareadvice.com/crm/mixmax-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.35Value for money - 4.43Customer support - 4.58Functionality Pricing Starting at $34.00 per month Get Price ## Email Meter Pricing and Plans Starting price: $19.00 per month Free Trial Free Version Free $0.00 Plan includes: - General Email Statistics - Monthly & Weekly Reports - 10 Interactions - Data History - Single Sign-On (SSO) Plus $19.00 per user, per month Plan includes: - Monitor Up To 15 Mailboxes - Team Performance Reports - Manager Access - Custom Metrics - Custom Date Ranges - CSV Export - Advanced Filters - Goals - Alerts - Multiple Inboxes Custom Dashboard Pricing available upon request Plan includes: - Delegated Mailboxes - Customizable Dashboards - Custom Labels - Omnichannel Reporting - SLA Management - Domain-level Installation - Advanced Security Controls - Dedicated customer success manager - Personalized Onboarding - Custom roles and permissions Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Email Meter Features - Popular features found in Email Management Alerts/Notifications Archiving & Retention Autoresponders Canned Responses Contact Management Data Recovery Email Marketing Email Monitoring Search/Filter Shared Inboxes Signature Management Spam Blocker - More features of Email Meter Access Controls/Permissions Activity Dashboard Activity Tracking Ad hoc Reporting API Benchmarking CRM Customizable Reports Dashboard Data Import/Export Email Tracking Key Performance Indicators Monitoring Multiple User Accounts Performance Metrics Real-Time Data Real-Time Notifications Real-Time Reporting Reporting/Analytics Reporting & Statistics Response Management Role-Based Permissions Scorecards Third-Party Integrations Trend/Problem Indicators Widgets ## Email Meter Integrations Tableau Integration rated undefined from -1 review Google Data Studio Integration rated undefined from -1 review Microsoft Power BI Integration rated undefined from -1 review Looker Integration rated undefined from -1 review Google Workspace Integration rated undefined from -1 review Slack Integration rated undefined from -1 review See all 7 integrations ## Email Meter User Reviews ## Email Meter customer ratings - Overall rating: 4.7/5 - Total reviews: 22 ### Rating distribution - 5 stars: 15 reviews (68%) - 4 stars: 7 reviews (32%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.7/5 - Customer support: 5/5 - Functionality: 4.4/5 --- Have you used Email Meter and would like to share your experience with others? ### Very useful tool - Overall rating: 4/5 - Reviewer: Esteban R. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It gives us an interesting overview of customer contacts and especially on reponse times, it's very useful to analyze trends. #### Cons I'd like to have more frequent synchs during the day. Wouldn't expect real time data but every couple of hours would be helpful. --- ### Focus on Team Performance Success - Overall rating: 4/5 - Reviewer: Philippa C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Proactive and flexible in the measures that we were looking for, the ability to add additional features that were more custom for us as a business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability of measuring team performance plus the flexibility of how you can filter in many different options, the setup of your teams and managers. #### Cons Just the initial understanding of how to set things up but was well supported by the team and our internal IT team to ensure this was achieved in a timely manner. #### Reasons for choosing Email Meter Price and the fit for purposes of what we were trying to achieve as a business --- ### Simple solution to monitor email activity - Overall rating: 5/5 - Reviewer: Chandler C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros After installing, I turned it on and easily began monitoring and producing reports on email activity without any complication. #### Cons I may be living in dreamland, but I wish I could monitor every user in my system for the same price. I also have delegated access of one inbox to many people. I wish I could idenitfy who was sending the emails out of the delegated account without additional fees. --- ### Good tool! - Overall rating: 4/5 - Reviewer: Daniela T. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been very good overall, especially every time I have contacted the CS team. Everyone is very open to feedback and it's good to feel heard. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros How easy it is to ready data. It's very approachable and not intimidating at all. It's very easy to read and captivating. #### Cons The advanced filters: they are critical for us and unfortunately the workaround for saving this isn't good enough for us. I am looking forward to seeing an improvement in that sense! #### Reasons for switching to Email Meter Invoicing problems - every month they'd cancel our DD and wipe our custom reports :') #### Vendor response Hi Daniela, thank you for leaving a review! I'm glad to hear that you are happy with the product. I'm excited to share that we're currently developing a new filtering system that's not only easier to use but also introduces an easy way to save reports! Replied September 2021 --- ### I'm so glad I found Emial Meter! - Overall rating: 5/5 - Reviewer: Brian C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. With Email Meter, we are able to have trackable KPIs for key team members and set realistic expectations for our team. It helps us stay on track and have better than average response time for those in our industry, of our business size and about of emails. Everyone I've interacted with on the Email Meter team has been a dream to work with and very helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Email Meter is a saving grace! It helps us track our Average Response Time and is truly helpful with managing the amount of emails we are sending and receiving. When it "feels" like we are getting more emails than usual, we now have the stats to back it up and to make sure our resources are going to the right places. It was fairly easy to set up and I love the fact that you can have "off hours" and you can filter out specific email addresses or subject lines from your reports if you wish. #### Cons Setting up some of the filters took some time and concentration, but I was able to be successful with the help articles on the website. #### Reasons for choosing Email Meter Mostly the great cost and that it really only did what I needed it to do which was to track my emails for me. --- ### Email Meter - Overall rating: 5/5 - Reviewer: Robert H. - Verified reviewer: Yes - Industry: Printing - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered It is incredibly easy to use and gives me an excellent way to track our customer service response time. Exactly what I needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how easy it is to set up with just a few clicks and instantly get so much historical data. #### Cons It does seem expensive for a small business like ours. I do not like that I have to pay for my account just to monitor other accounts. I am not interested in tracking the response time in my email account, just or main customer service accounts. #### Reasons for choosing Email Meter They required administrator access to our G Suite account and that would have been a pain to go through our corporate office. --- ### Great Idea for Certain Businesses - Overall rating: 4/5 - Reviewer: Bryce K. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Pleasant and useful but mildly redundant #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The user interface was strong, and the customer support was prompt. #### Cons My team simply didn't find much use for it after a while. --- ### Managers Love This Tool - Overall rating: 5/5 - Reviewer: Chris T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. When we went to remote work, we needed a tool that allowed a manager to see that emails were being sent and emails were being answered by our representatives. Using Email Meter allowed us to achieve oversight of this function of the job. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our managers really enjoy being able to monitor the volume if inbound and abound emails of shared inboxes as well as individual employee's inboxes. They also like seeing the response times of those emails. The tool really gives you insight into the workload of a particular employees inbox. Is one rep receiving 3 times the email volume than anohter rep? If so, there could be an issue. There are so many other features of this software that we have not used but know that they would add tremendous value. #### Cons The one main issue is that it is a little difficult to distinguish unique inbound and outbound emails in the count. For example, you could have 50 outbound emails to one email in the day, and email meter would not say that it was to one unique email address but rather there were 50 outbounds emails. So it's a little difficult to guage the workoutput of an employee without know if they were 50 outbound email exchanges with one customer or 50 unique outbound emails with 50 unique inbound emails. Basically, is there one customer that is eating up a representatives time, or is a rep inflating their outbound email numbers. You can however, get this data from the raw data Email Meter provides. #### Vendor response Hi Chris, I'm so happy that you are enjoying using the product, and thanks for sharing those common use cases. Thank you for the feedback regarding the inbound and outbound volumes. It's great that you are utilizing the Raw Data Export to find what you're looking for, but I want to remind you that the Sent/Received page in your dashboard can show you the breakdown of where each of your emails is coming from/going to. Replied September 2021 --- ### Efficient, Personable, and Invaluable - Overall rating: 4/5 - Reviewer: Zach D. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Dwyer engaged Email Meter to provide a custom email routing solution and new analytics for our Customer Service team. They understood our urgency, flew from Spain to Michigan City, Indiana, and were able to build and implement a solution within a week. Additionally, they were able to quickly develop departmental interactive dashboards that give us insights across Dwyer that we could have never imagined. Three words to describe Email Meter would be efficient, personable, and invaluable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Before the software, I need to say that the people are the key here. They were able to learn about our entire business process and build solutions from the ground up. From a technical standpoint, everything is very easy to use, the email routing system met our needs, the dashboards blew us away, and they are going to teach us about how they build these dashboards as well. Not much to complain about abot at all. #### Cons The only thing that we had problems with were some of the limitations that Google put on our email routing solution. That's not to the fault of Email Meter, though. Anything that was possible in the realm of Google was able to be built by Email Meter. The only other thing was not having detailed enough documentation for a bit. #### Reasons for switching to Email Meter The Avaya email routing system would frequently crash and hinder our customer service agents from working. --- ### Get useful data, easily - Overall rating: 5/5 - Reviewer: Natalia S. - Verified reviewer: Yes - Industry: Philanthropy - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered My overall experience was great. When I had a question, the team was responsive, informative, and timely. The data was useful and allowed us to understand our email and business practices on a team and individual level. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked best as the admin was being able to see my whole team's data side by side to see amount of emails for each person. The team and individuals had specific goals and the Email Meter data provided the metric. For example, we wanted to reduce internal email as a team and so we looked internal vs. external emails to understand how we were doing. Individuals had goals for increasing responsiveness, so we looked at and reply rates to see how quickly we were responding to clients. We were also able to see who each person was emailing the most to understand which clients we were interacting with more. #### Cons The paid version has more features than the free version. I think in the free version we could only get a few months history. We switched to the paid version to get more features, which included having access to the full history. --- Showing 1 - 10 of 22 Reviews Load More Reviews ## Other Top Recommended Email Management Software [Paminga](https://www.softwareadvice.com/email-marketing/net-results-profile/) **4.6** (33) Recently recommended **8** times [Mailchimp](https://www.softwareadvice.com/crm/mailchimp-profile/) **4.5** (17677) Recently recommended **0** times [Brevo](https://www.softwareadvice.com/scheduling/brevo-profile/) **4.6** (3512) Recently recommended **0** times [Constant Contact](https://www.softwareadvice.com/marketing/constant-contact-profile/) **4.3** (2943) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Email Meter with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice