Email Meter Enterprise Software

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About Email Meter Enterprise

Email Meter Enterprise is a cloud-based solution that assists businesses of all sizes with email analytics. It is primarily designed to measure email productivity across individual accounts and teams. The tool provides users with centralized email statistics which includes a number of emails sent and average response rates across teams. With the domain email monitoring feature, users can track employee emails through the header and metadata analysis. Email Meter’s advanced analytics feature measures the company’s email workload and identifies the email sources as external or internal. The dashboard allows users to access customized email metrics. Additionally, users can measure customer responses to emails, track links and attachment activity and filter spam. ...
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Email Meter Enterprise User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 15 reviews

Natalia

Verified reviewer

Company size: 2-10 employees

Industry: Philanthropy

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2020

Get useful data, easily

My overall experience was great. When I had a question, the team was responsive, informative, and timely. The data was useful and allowed us to understand our email and business practices on a team and individual level.

Pros

What I liked best as the admin was being able to see my whole team's data side by side to see amount of emails for each person. The team and individuals had specific goals and the Email Meter data provided the metric. For example, we wanted to reduce internal email as a team and so we looked internal vs. external emails to understand how we were doing. Individuals had goals for increasing responsiveness, so we looked at and reply rates to see how quickly we were responding to clients. We were also able to see who each person was emailing the most to understand which clients we were interacting with more.

Cons

The paid version has more features than the free version. I think in the free version we could only get a few months history. We switched to the paid version to get more features, which included having access to the full history.

Daniela

Company size: 11-50 employees

Industry: Computer Software

Time used: Less than 6 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

August 2021

Good tool!

It's been very good overall, especially every time I have contacted the CS team. Everyone is very open to feedback and it's good to feel heard.

Pros

How easy it is to ready data. It's very approachable and not intimidating at all. It's very easy to read and captivating.

Cons

The advanced filters: they are critical for us and unfortunately the workaround for saving this isn't good enough for us. I am looking forward to seeing an improvement in that sense!

Reasons for switching to Email Meter Enterprise

Invoicing problems - every month they'd cancel our DD and wipe our custom reports :')

Response from Email Meter

Hi Daniela, thank you for leaving a review! I'm glad to hear that you are happy with the product. I'm excited to share that we're currently developing a new filtering system that's not only easier to use but also introduces an easy way to save reports!

Replied September 2021

Chandler

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2020

Simple solution to monitor email activity

Pros

After installing, I turned it on and easily began monitoring and producing reports on email activity without any complication.

Cons

I may be living in dreamland, but I wish I could monitor every user in my system for the same price. I also have delegated access of one inbox to many people. I wish I could idenitfy who was sending the emails out of the delegated account without additional fees.

Brian

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: Less than 6 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2021

I'm so glad I found Emial Meter!

With Email Meter, we are able to have trackable KPIs for key team members and set realistic expectations for our team. It helps us stay on track and have better than average response time for those in our industry, of our business size and about of emails. Everyone I've interacted with on the Email Meter team has been a dream to work with and very helpful.

Pros

Email Meter is a saving grace! It helps us track our Average Response Time and is truly helpful with managing the amount of emails we are sending and receiving. When it "feels" like we are getting more emails than usual, we now have the stats to back it up and to make sure our resources are going to the right places. It was fairly easy to set up and I love the fact that you can have "off hours" and you can filter out specific email addresses or subject lines from your reports if you wish.

Cons

Setting up some of the filters took some time and concentration, but I was able to be successful with the help articles on the website.

Reasons for choosing Email Meter Enterprise

Mostly the great cost and that it really only did what I needed it to do which was to track my emails for me.

Robert

Company size: 11-50 employees

Industry: Printing

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2020

Email Meter

It is incredibly easy to use and gives me an excellent way to track our customer service response time. Exactly what I needed.

Pros

I like how easy it is to set up with just a few clicks and instantly get so much historical data.

Cons

It does seem expensive for a small business like ours. I do not like that I have to pay for my account just to monitor other accounts. I am not interested in tracking the response time in my email account, just or main customer service accounts.

Reasons for choosing Email Meter Enterprise

They required administrator access to our G Suite account and that would have been a pain to go through our corporate office.

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