


Email Meter response time



Supported Operating System(s):
Web browser (OS agnostic)About Email Meter
Email Meter is a cloud-based solution that assists businesses of all sizes with email analytics. It is primarily designed to measure email productivity across individual accounts and teams.
The tool provides users with centralized email statistics which includes a number of emails sent and average response rates across teams. With the domain email monitoring feature, users can track employee emails through the header and metadata analysis. Email Meter’s advanced analytics feature measures the company’s email workload and identifies the email sources as external or internal. The dashboard allows users to access customized email metrics. Additionally, users can measure customer responses to emails, track links and attachment activity and filter spam...
Email Meter response time
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
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August 2020
Natalia from Peery Foundation
Company Size: 2-10 employees
Industry: Philanthropy
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
August 2020
Get useful data, easily
My overall experience was great. When I had a question, the team was responsive, informative, and timely. The data was useful and allowed us to understand our email and business practices on a team and individual level.
Pros
What I liked best as the admin was being able to see my whole team's data side by side to see amount of emails for each person. The team and individuals had specific goals and the Email Meter data provided the metric. For example, we wanted to reduce internal email as a team and so we looked internal vs. external emails to understand how we were doing. Individuals had goals for increasing responsiveness, so we looked at and reply rates to see how quickly we were responding to clients. We were also able to see who each person was emailing the most to understand which clients we were interacting with more.
Cons
The paid version has more features than the free version. I think in the free version we could only get a few months history. We switched to the paid version to get more features, which included having access to the full history.
April 2020
Robert from FASTSIGNS Houston
Company Size: 11-50 employees
Industry: Printing
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
April 2020
Email Meter
It is incredibly easy to use and gives me an excellent way to track our customer service response time. Exactly what I needed.
Pros
I like how easy it is to set up with just a few clicks and instantly get so much historical data.
Cons
It does seem expensive for a small business like ours. I do not like that I have to pay for my account just to monitor other accounts. I am not interested in tracking the response time in my email account, just or main customer service accounts.
Reasons for Choosing Email Meter
They required administrator access to our G Suite account and that would have been a pain to go through our corporate office.
August 2020
Chandler from Chandler Crouch Realtors
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
August 2020
Simple solution to monitor email activity
Pros
After installing, I turned it on and easily began monitoring and producing reports on email activity without any complication.
Cons
I may be living in dreamland, but I wish I could monitor every user in my system for the same price. I also have delegated access of one inbox to many people. I wish I could idenitfy who was sending the emails out of the delegated account without additional fees.
November 2020
stephane from immobiliere pujol
Company Size: 51-200 employees
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
smart kpi
Pros
Weekly dashboard and reports on the work of the team
Cons
I think we are just a the begening of using these datas because we must learn how to use them and that's dificult.
March 2020
Zach from Dwyer Instruments
Company Size: 201-500 employees
Industry: Mechanical or Industrial Engineering
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2020
Efficient, Personable, and Invaluable
Dwyer engaged Email Meter to provide a custom email routing solution and new analytics for our Customer Service team. They understood our urgency, flew from Spain to Michigan City, Indiana, and were able to build and implement a solution within a week. Additionally, they were able to quickly develop departmental interactive dashboards that give us insights across Dwyer that we could have never imagined. Three words to describe Email Meter would be efficient, personable, and invaluable.
Pros
Before the software, I need to say that the people are the key here. They were able to learn about our entire business process and build solutions from the ground up. From a technical standpoint, everything is very easy to use, the email routing system met our needs, the dashboards blew us away, and they are going to teach us about how they build these dashboards as well. Not much to complain about abot at all.
Cons
The only thing that we had problems with were some of the limitations that Google put on our email routing solution. That's not to the fault of Email Meter, though. Anything that was possible in the realm of Google was able to be built by Email Meter. The only other thing was not having detailed enough documentation for a bit.
Reasons for Switching to Email Meter
The Avaya email routing system would frequently crash and hinder our customer service agents from working.
May 2020
Thierry from PCA Law
Company Size: 11-50 employees
Industry: E-Learning
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
May 2020
Great to start with or on a budget
Pros
It is very easy to see how you or one of your team members is interacting with the rest of the world. This enables you to define KPIs and standards.
Cons
The filter function takes time to get familiar with and could be improved upon but this is minor. Overall the product is great.
Reasons for Choosing Email Meter
It was cheaper and simpler to implement.
May 2020
Edoardo from Talent Garden
Company Size: 51-200 employees
Industry: Internet
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
May 2020
Best analytics for G-Suite mailbox analysis
I have a good understanding of my email flow, both inflow and outflow
Pros
I love the idea to get statistics and KPIs about the usage of my mailbox, we do exchange thousands of emails per month which is both time-consuming and impacting the workload of the organization. Data help embrace good change.
Cons
The product is still on development, therefore some features are still missing but they're pretty open in getting feedbacks. The real cons I've identified is that the cost per user is high if compared to the cost per user of G-Suite
March 2020
Morgan from B-Unlimited
Company Size: 51-200 employees
Industry: Printing
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2020
Very helpful tool!
Email Meter has been great for us to manage our customer service and account management team. We've been able to see their productivity based on email count and their ability to reply quickly based on their response time. It's all put in one fluid page for us to compare and see the data easily.
Pros
The features of this software are very easy to navigate. They've helped us throughout the process to make sure the components are compatible to what we're needing within our team.
Cons
Sometimes the website does take a while to load, but when we reach out to customer service it's resolved.
September 2020
Tom from Trade Informatics
Company Size: 11-50 employees
Industry: Information Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
September 2020
Easy and simple email analyzer you're up and running in NO TIME!
Analyzing client interaction from our Client Services team
Pros
It's very simple and you can start analyzing in now time. Plus customer service is "good".
Cons
A few functions could be added (specific filters in the Team section).