Email Meter Enterprise
About Email Meter Enterprise
Email Meter Enterprise Pricing
Email Meter is offered across four pricing plans that scale with the number of features. Free, Pro: $19/month, Teams: $19/month/user, Enterprise: please contact sales for pricing information.
Starting price:
$19.00
Free trial:
Available
Free version:
Available

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Most Helpful Reviews for Email Meter Enterprise
1 - 5 of 19 Reviews
Natalia
Verified reviewer
Philanthropy, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Get useful data, easily
My overall experience was great. When I had a question, the team was responsive, informative, and timely. The data was useful and allowed us to understand our email and business practices on a team and individual level.
PROSWhat I liked best as the admin was being able to see my whole team's data side by side to see amount of emails for each person. The team and individuals had specific goals and the Email Meter data provided the metric. For example, we wanted to reduce internal email as a team and so we looked internal vs. external emails to understand how we were doing. Individuals had goals for increasing responsiveness, so we looked at and reply rates to see how quickly we were responding to clients. We were also able to see who each person was emailing the most to understand which clients we were interacting with more.
CONSThe paid version has more features than the free version. I think in the free version we could only get a few months history. We switched to the paid version to get more features, which included having access to the full history.
Daniela
Computer Software, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2021
Good tool!
It's been very good overall, especially every time I have contacted the CS team. Everyone is very open to feedback and it's good to feel heard.
PROSHow easy it is to ready data. It's very approachable and not intimidating at all. It's very easy to read and captivating.
CONSThe advanced filters: they are critical for us and unfortunately the workaround for saving this isn't good enough for us. I am looking forward to seeing an improvement in that sense!
Reasons for switching to Email Meter Enterprise
Invoicing problems - every month they'd cancel our DD and wipe our custom reports :')
Vendor Response
Hi Daniela, thank you for leaving a review! I'm glad to hear that you are happy with the product. I'm excited to share that we're currently developing a new filtering system that's not only easier to use but also introduces an easy way to save reports!
Replied September 2021
Chandler
Real Estate, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Simple solution to monitor email activity
After installing, I turned it on and easily began monitoring and producing reports on email activity without any complication.
CONSI may be living in dreamland, but I wish I could monitor every user in my system for the same price. I also have delegated access of one inbox to many people. I wish I could idenitfy who was sending the emails out of the delegated account without additional fees.
Brian
Health, Wellness and Fitness, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
I'm so glad I found Emial Meter!
With Email Meter, we are able to have trackable KPIs for key team members and set realistic expectations for our team. It helps us stay on track and have better than average response time for those in our industry, of our business size and about of emails. Everyone I've interacted with on the Email Meter team has been a dream to work with and very helpful.
PROSEmail Meter is a saving grace! It helps us track our Average Response Time and is truly helpful with managing the amount of emails we are sending and receiving. When it "feels" like we are getting more emails than usual, we now have the stats to back it up and to make sure our resources are going to the right places. It was fairly easy to set up and I love the fact that you can have "off hours" and you can filter out specific email addresses or subject lines from your reports if you wish.
CONSSetting up some of the filters took some time and concentration, but I was able to be successful with the help articles on the website.
Reason for choosing Email Meter Enterprise
Mostly the great cost and that it really only did what I needed it to do which was to track my emails for me.
Robert
Printing, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Email Meter
It is incredibly easy to use and gives me an excellent way to track our customer service response time. Exactly what I needed.
PROSI like how easy it is to set up with just a few clicks and instantly get so much historical data.
CONSIt does seem expensive for a small business like ours. I do not like that I have to pay for my account just to monitor other accounts. I am not interested in tracking the response time in my email account, just or main customer service accounts.
Reason for choosing Email Meter Enterprise
They required administrator access to our G Suite account and that would have been a pain to go through our corporate office.