About germain APM

germain APM platform helps organizations quickly and cost-effectively monitor, analyze , and improve user experience, process, and technology issues. Different than traditional APM/RUM/BPM systems, germain APM platform's features include: screen activity recording/replay, user behavior analysis, distributed transaction deep diagnosis, business process smart insights, super flexible automation (alert, synthetic user click, script execution, recommendations, etc.), and expert help, whether you need help with configuring, customizing, or finding insights. With this solution, business analysts can find CX frictions in a customer’s journey by monitoring and analyzing customer interactions (call, email, website visit, etc.) and alerting or acting on the data or transacti...

germain APM Pricing

GermainAPM offers a 45-day trial. available on cloud or on-premise. pricing is based on the benefit a Customer needs in terms of real-time monitoring, analytics and/or automation. - Starter: $460 per month - Unlimited: $11,995/month (unlimited support included)

Starting price: 

$460.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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germain APM User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

5

Showing 1 - 5 of 128 reviews

User Profile

Sachin

Verified reviewer

Company size: 11-50 employees

Industry: Computer Software

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2020

Best ever APM found till yet

Pros

I have been using new relic APM since time but I got something that has more that we want in Germain APM. The best thing is that it is supporting many frameworks/databases/features. Also, easy user management is there in Germain APM. so you can share it with your team which you want. I got a very useful feature with a browser and a real user experience. So based on it I will design my site. Indeed, SSH/alerts and click automation is adding beauty with this software.

Cons

If they can improve better UI(design) then it will be more understandable with my team.

Reasons for choosing germain APM

I need some of the functionality for alerts and all and I found easily within this and indeed it is giving good monitoring that I was using in new relic

Reasons for switching to germain APM

I got more features on this software and easily added in my sites

Response from germainAPM

Thank you Sachin. We are working on improving our UI (much easier as this UI is new/built with one of the greatest js framework) stay tune! :)

Replied July 2020

Anonymous

Company size: 51-200 employees

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2020

Germain APM Cloud Application

Dashboard UI is easy to use and configurable. Its really use to lookup what happen on weekly basis. Scheduler functionality available in automation help us to save more money instead of running cronjob. After trial period usage, i got confidence to use this system for my future projects.

Pros

Angular and React applications traffic can be easily monitored with embed javascript from Germainapm.I like the way its integrated out of box.Automation is very simple and useful for triggering our cpu usage details, this help us to reduce our downtime, thanks to germainapm for this Automation.Existing SMS and Email Alert Template give us more flexibility and possiblity to use.

Cons

Adding a wizard for python app will make it easier to "monitor" a python application.

Reasons for choosing germain APM

I have seen some additional features will exactly fit for our requirement and its easy to integrate with existing our own system.

Response from germainAPM

thank you. Python wizard will be there shortly.

Replied June 2020

Neha

Verified reviewer

Company size: 1 employee

Industry: Information Technology and Services

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
3

Value for money

out of 5
3

Functionality

out of 5

September 2021

Trial version review of germain APM for new business

Pros

This is the first APM tool that I have signed for trial use for my website. Signup was simple and easy. At first go UI looks simple and easy to use. It allowed me to customize as per my priorities/goal/industry etc. There are plenty of wizards /options available to customize as per ones requirement. If tutorials and user guides are provided for a beginner that would be of great help for people like me who really want to use APM tools for growing their business.

Cons

When I first started using it, I thought it will be easy to understand and use ; with help available for the first time users of APM tool. But I couldn't find help/guide for new users. It was very difficult for me to understand and start using this. I am not able to find anything related features for ecommerce website and tools.

Elena Michelle

Verified reviewer

Company size: 2-10 employees

Industry: Marketing and Advertising

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2021

The best and only platform you will need for Performance & Monitoring

Germain is a platform easy to be intimidated by, but at the same time is the best way to properly focus your effort. It will give you easily accessible control over the most important aspects of your business.

Pros

• What I like the most about Germain is its adaptability, it works for any industry; basically, everyone can benefit from it. It doesn’t matter if you are a small or an enormous company, you will be able to take advantage of the effectiveness of the platform. • Germain provides all kinds of tools to personalize your experience, to the point that you will feel that it has been created just for you, you will feel a human touch & interest behind it. It certainly gives you the feeling of having all the solutions in just one place. • The other key point for me is that it will professionally help you identify and fortify your weaknesses. It is an APM platform that goes straight to setting up your goals and assisting you in taking the necessary steps to achieve them.

Cons

• Being such a complex application I would appreciate a little more in the educational aspect, what I meant to say is that imagine being a new user, and you follow/use all the features of your interest, and there is a whole other bunch that could help you, but you simply don’t know of them. It is true that the platform showed some instructions, but it was just once, and if you didn’t get it the first time, that’s it, there’s no remainder or description of the menus. • In my opinion, there should be more connections between the different menus, my point is that for example in the Wizards sections, there are a lot of options that need a previous application added, it would be a nice touch to show somewhere that you can review all your applications in the “Software Menu” or vice versa had the user know that all the options added in the “Software Menu” are key in the use of the Wizard’s tools. • Last place to improve has nothing to do with performance, and it would be the UI, it’s easy to feel overwhelmed with what you are seeing, and a little artsy touch could help better the user experience and draw attention at first sight.

Manish

Company size: 1 employee

Industry: Information Technology and Services

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

June 2020

Review for APM product

Overall experience is good.

Pros

1. Easy to use interface. All resources(like Automation, Data Sources, Analytics etc) at one place. 2. Easy documentation and large no of languages support. 3. Cheaper price packages.

Cons

Ticket page design does not looks good, fonts size are inconsistent and should work on responsiveness part.

Reasons for choosing germain APM

1. Easy to use interface and large no of languages support. 2. Cheaper price packages.

Reasons for switching to germain APM

- Expensive. - Not Easy-to-use interface.

Response from germainAPM

Thank you Manish. In a later version of germainAPM (already available for onpremise, and soon to be available for cloud users), the Ticket page is significantly enhanced! users can even write comments on it and view past comments..

Replied July 2020

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