Germain UX

RATING:

4.84

(129)

About Germain UX

Custom Platform to increase Adoption, Conversion and Retention, at a fraction of the cost. Germain UX helps Monitor, Analyze, Improve and be Alerted on issues that affect User Experience, 24x7, real-time. Strong features (all customizable): Real User Session Video Recording/Replay, User Behavior Insights, Process Monitoring/Insights and Technology Monitoring/Insights, Proactive Issue Detection (via synthetic and prediction), Automatic Issue Resolution (via automation) and Alerting.

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Germain UX Pricing

GermainAPM offers a 45-day trial. available on cloud or on-premise. pricing is based on the benefit a Customer needs in terms of real-time monitoring, analytics and/or automation. - Starter: $460 per month - Unlimited: $11,995/month (unlimited support included)

Starting price: 

$460.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Real User Session Recording & Replay
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Germain UX Reviews

Overall Rating

4.84

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for Germain UX

1 - 5 of 129 Reviews

User Profile

talal

Verified reviewer

Computer Software, 2-10 employees

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Germain APM Found very Useful solution for my enterprise

actually the best thing is we can get all the things in one place without paying extra charges and Germain APM is very useful in this pandemic because I can schedule meetings with my team easily, overall helpful when we experience any issue for my products

PROS

Germain APM found a powerful tool, easy to use and get all the resources that need for my enterprise, the features are liked most, we can do the testing, automation, monitoring, and get analytics at one place, apart from these things we can schedule meetings which is a very helpful feature for me in these days to collaborate with my team . Germain APM fulfills me all business needs. we get better quality in cheap price which is a good thing for any consumer

CONS

UI seems to be outdated need to improve and must-have mobile apps for both android and ios

Vendor Response

Thank you so much Talal. We do have a UI look-and-feel revamp project (that is now possible since we just released a brand new UI using the best JS framework on the market in 2020). We have a mobile app for monitoring/troubleshooting of android mobile device and apps, and yes we need to provide IOS. Our new UI is built with a mobile-friendly JS framework so most users are going that way..but we are looking at building a mobile app as well. thanks again :)

Replied June 2020

User Profile

Jason

Verified reviewer

Airlines/Aviation, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2020

Full stack insight and alerting for many applications, including Siebel CRM

We have found that working with the Germain APM team has been very productive. The team responds to issues raised quickly, and they provide feature updates and fixes monthly. The product has evolved with our needs and requests.

PROS

Gemain's best capability is its correlation from the users' desktops through the application, database, and infrastructure. For end users in a web app, JavaScript insights are especially detailed, and its alerting integration via email and web hooks are flexible enough to work within our enterprise. One particularly nice feature is being able to search first by field type (e.g., "Host Name") or even by a specific value. Typing in a specific value (user login, server name, SQL ID) runs a query across all searchable fields. This capability is especially helpful when the user does not know the exact field name but has a value ready. All matching fields with that value appear in a dropdown for selection.

CONS

The user interface is somewhat outdated relative to competing products; Germain APM is nearing release of a refactored UI.

Vendor Response

Thank you so much Jason. Our new UI is ready and we can't wait for your organization to use it! :) and thank you for your amazing support :)

Replied April 2020

User Profile

Mohammad

Verified reviewer

Information Technology and Services, 1 employee

Used less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed June 2020

Awesome Product

The UI of the product is little hard to understand for new customers. Sometimes login system takes too much time to response.

PROS

Germain APM have many features. User session tracking feature one of them. It's very advance tracking system that track user's every event in in his application. I like the feature.

CONS

It is a very useful product. I used their user session tracking system and it works great. It can help people to get analytics of the user session events in the application.

Vendor Response

Hi Mohammad, thanks so much!

Replied July 2020

User Profile

Adailton

Verified reviewer

Information Technology and Services, 1 employee

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed June 2020

A Swiss army knife

the tool allowed, in just one place, to keep the development, test management, and monitoring of the created / tested elements

PROS

I found a powerful tool, very complete because it has several resources in one place For those looking to manage their applications, this Swiss army knife comes to improve the performance of your team and will add a lot to your production. I still haven't seen anything like it. You can monitor how many times the page is accessed, how many clicks each button has received and generate a complete quantity report and performance, which you can use for your management team or your devteam. Automate your tests and repeat as many times as necessary to ensure quality in your application. Manage consumption of your APIs, both GET and POST Analyze KPIs and user experience through the Analytics menu. But if you don't have a lot of knowledge, Wizards can easily guide you and make your life easier.

CONS

The aplication doesn had a kind of log of changes, but it send you a e-mail when something happens

Vendor Response

Thanks you Silva. In our latest available release, we do have log changes monitoring capability and audit trail for any configuration changes that are made..let me know if you need to discuss this.

Replied June 2020

User Profile

Evgeni

Verified reviewer

Information Technology and Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

germain APM

PROS

I've been using germain APM for quite some time now. It is giving me very clear insights on the performance of my applications. It is very easy to use and navigate, even for non-experienced users. It has great collections of wizards that can help you with the monitoring and automation of your system. I also love that there is a Chrome extension now, for monitoring and debugging my JS code.

CONS

The only drawback is the large list of KPIs and SLAs that I have to scroll through to find the one I need, but I can live with that.

Vendor Response

Thanks for your feedback Evgeni. Note there is a free-text search at the top of the screen for you to find KPI and SLA so you don't have to scrolldown.

Replied June 2020

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