--- title: "Lucky Orange Software Reviews, Demo & Pricing - 2026" description: "Review of Lucky Orange Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/bi/lucky-orange-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Heatmap Software](https://www.softwareadvice.com/heatmap/) / Lucky Orange Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/bi/lucky-orange-profile/reviews/)[Alternatives](https://www.softwareadvice.com/bi/lucky-orange-profile/alternatives/) # Lucky Orange Review From $39-$1,049/month Free version Free trial 6 plans Wondering if Lucky Orange is right for your organization? Our Heatmap Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Lucky Orange 4.7 [(270)](https://www.softwareadvice.com/bi/lucky-orange-profile/reviews/) Pricing Starting at $39.00 flat rate per month ### About Lucky Orange Lucky Orange helps ecommerce businesses, digital marketing agencies and website teams understand visitor behavior and identify opportunities to improve conversions. If your website gets traffic but visitors leave without buying or contacting you, Lucky Orange helps you investigate where they struggle and decide what to improve next. You don’t need to be an analytics expert to get started. Discovery, Lucky Orange’s AI analytics assistant, lets you ask questions about your website in plain language. Explore which traffic sources bring visitors who convert, where visitors encounter frustration or what non-converting visitors have in common. Discovery provides written insights and links to relevant session recordings and heatmaps so you can examine the behavior behind the findings. Discovery Visualize pairs those written insights with supporting charts, graphs and lists. Use it to explore performance trends, compare visitor groups and explain findings to colleagues or clients. An agency account manager can prepare for a monthly client review, while an ecommerce manager can compare mobile and desktop behavior to identify experiences worth investigating. Lucky Orange brings website an... alytics, visitor feedback and communication tools together: • Dynamic Heatmaps show where visitors click, tap, move their mouse and scroll, including interactions with dropdown menus and hover content. • Session Recordings let you watch individual visits to understand navigation, hesitation and friction. • Page Insights brings page traffic, engagement, frustration events and page speed metrics into one view. • Conversion Funnels and Form Analytics help you identify where visitors drop off or struggle to complete forms. • Surveys let you ask visitors directly about their experience, with unlimited surveys and responses at no extra cost. • Live Chat and Live View help you connect with visitors and understand their experience while they’re on your site. • Visitor Profiles, Announcements and a real-time Dashboard provide additional context and ways to engage your audience. Together, these tools help you move from a performance question to the visitor behavior that deserves attention. You can investigate a landing page that isn’t converting, explore differences between traffic sources or gather feedback before making a website change. Lucky Orange offers installation options for popular platforms, including Shopify, WordPress and BigCommerce. Help Center guides and onboarding resources help you get started, and you can contact the support team by email when you need assistance. Buyers who want guidance before signing up can book a 15-minute product demo to see the tools and ask questions. Start with a seven-day free trial, including Discovery access, to explore Lucky Orange using your own website data. Wondering if Lucky Orange is right for your organization? Our Heatmap Software selection experts can help you in 15 minutes or less. ## Lucky Orange User Interface ## Popular Lucky Orange Alternatives Main Product Lucky Orange 4.7 [(269)](https://www.softwareadvice.com/bi/lucky-orange-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.58Value for money - 4.70Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/) 4.6 [(546)](https://www.softwareadvice.com/website-monitoring/hotjar-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.42Value for money - 4.46Customer support - 4.49Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [Microsoft Clarity](https://www.softwareadvice.com/qualitative-data-analysis/microsoft-clarity-profile/) 4.8 [(57)](https://www.softwareadvice.com/qualitative-data-analysis/microsoft-clarity-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.92Value for money - 4.63Customer support - 4.65Functionality Pricing Available upon request Get Price Alternative Product [Tableau](https://www.softwareadvice.com/bi/tableau-profile/) 4.6 [(2364)](https://www.softwareadvice.com/bi/tableau-profile/reviews/) Ratings Breakdown - 4.12Ease of use - 4.20Value for money - 4.24Customer support - 4.49Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Mouseflow](https://www.softwareadvice.com/heatmap/mouseflow-profile/) 4.7 [(122)](https://www.softwareadvice.com/heatmap/mouseflow-profile/reviews/) Ratings Breakdown - 4.60Ease of use - 4.44Value for money - 4.58Customer support - 4.60Functionality Pricing Starting at $31.00 per year Get Price Alternative Product [Zoho PageSense](https://www.softwareadvice.com/website-monitoring/zoho-pagesense-profile/) 4.5 [(17)](https://www.softwareadvice.com/website-monitoring/zoho-pagesense-profile/reviews/) Ratings Breakdown - 4.88Ease of use - 4.56Value for money - 4.13Customer support - 4.76Functionality Pricing Starting at $12.00 per month Get Price ## Lucky Orange Pricing and Plans Lucky Orange has six plans. Free is free. Build is $39.00/mo billed monthly. Grow is $89.00/mo billed monthly. Expand is $249.00/mo billed monthly. Scale is $1,049.00/mo billed monthly. Enterprise is custom-priced. Free versionFree trial Free $0.00 Free forever Free plan includes: - 100 sessions/month - 30 day data storage Build $39.00 flat rate, per month Build plan includes: - 60-day data storage; extended retention options available - 3,500 sessions/month - Unlimited heatmaps - Unlimited session recordings - Unlimited surveys, responses and announcements - Unlimited conversion funnels - Unlimited dashboards - Unlimited event tracking - Unlimited chats - Unlimited members Grow $89.00 flat rate, per month Grow plan includes: - 15,000 sessions/month - Unlimited heatmaps - Unlimited session recordings - Unlimited surveys, responses and announcements - Unlimited conversion funnels - Unlimited dashboards - Unlimited event tracking - Unlimited chats - 60-day data storage; extended retention options available Expand $249.00 flat rate, per month 50,000 sessions - $249/month 75,000 sessions - $359/month 100,000 sessions - $429/month 200,000 sessions - $739/month… Expand plan includes: - Unlimited heatmaps - Unlimited session recordings - Unlimited surveys, responses and announcements - Unlimited conversion funnels - Unlimited dashboards - Unlimited event tracking - Unlimited chats - 60-day data storage; extended retention options available Scale $1,049.00 flat rate, per month 300,000 sessions - $1,049/month 500,000 sessions - $1,669/month Scale plan includes: - Unlimited heatmaps - Unlimited session recordings - Unlimited surveys, responses and announcements - Unlimited conversion funnels - Unlimited dashboards - Unlimited event tracking - Unlimited chats - 60-day data storage; extended retention options available Enterprise Contact Vendor for Pricing Enterprise plans start at 700,000 sessions a month for $2,289. Custom plans that include sampling are available for higher monthly session counts. … Enterprise plan includes: - Daily session limits available - Plans available for 700,000 sessions and above - Dedicated support & prioritized feature requests Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Lucky Orange pricing compare to alternatives? Lucky Orange's starting price is $39.00/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Lucky Orange4.7[(270)](https://www.softwareadvice.com/bi/lucky-orange-profile/reviews/) | $39.00 /mo | Available | Available | 4.6 | | [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/)4.6[(546)](https://www.softwareadvice.com/website-monitoring/hotjar-profile/reviews/) | $40.00 /mo | Available | Available | 4.4 | | [Microsoft Clarity](https://www.softwareadvice.com/qualitative-data-analysis/microsoft-clarity-profile/)4.8[(57)](https://www.softwareadvice.com/qualitative-data-analysis/microsoft-clarity-profile/reviews/) | Free | Not available | Available | 4.9 | | [Tableau](https://www.softwareadvice.com/bi/tableau-profile/)4.6[(2,364)](https://www.softwareadvice.com/bi/tableau-profile/reviews/) | $15.00 /user/mo | Available | Available | 4.2 | | [Mouseflow](https://www.softwareadvice.com/heatmap/mouseflow-profile/)4.7[(122)](https://www.softwareadvice.com/heatmap/mouseflow-profile/reviews/) | $31.00 /yr | Available | Available | 4.4 | Lucky Orange4.7[(270)](https://www.softwareadvice.com/bi/lucky-orange-profile/reviews/) * * * Starting price $39.00 /mo Free trial Available Free version Available Value For Money 4.6 - [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/)4.6[(546)](https://www.softwareadvice.com/website-monitoring/hotjar-profile/reviews/) * * * Starting price $40.00 /mo Free trial Available Free version Available Value For Money 4.4 - [Microsoft Clarity](https://www.softwareadvice.com/qualitative-data-analysis/microsoft-clarity-profile/)4.8[(57)](https://www.softwareadvice.com/qualitative-data-analysis/microsoft-clarity-profile/reviews/) * * * Starting price Free Free trial Not available Free version Available Value For Money 4.9 - [Tableau](https://www.softwareadvice.com/bi/tableau-profile/)4.6[(2,364)](https://www.softwareadvice.com/bi/tableau-profile/reviews/) * * * Starting price $15.00 /user/mo Free trial Available Free version Available Value For Money 4.2 - [Mouseflow](https://www.softwareadvice.com/heatmap/mouseflow-profile/)4.7[(122)](https://www.softwareadvice.com/heatmap/mouseflow-profile/reviews/) * * * Starting price $31.00 /yr Free trial Available Free version Available Value For Money 4.4 ## Lucky Orange Features - Popular features found in Heatmap Data Visualization For Sales Teams/Organizations For Science Heatmaps Real-Time Analytics Reporting & Statistics Visual Analytics Website Analytics - More features of Lucky Orange A/B Testing Access Controls/Permissions Account level Analytics Activity Tracking Adaptive Learning AI Copilot AI Text Generation Alerts Alerts/Notifications API API / Integrations Automated insights Autonomous Task Execution Behavioral Analytics Behavior Tracking Click Tracking Cohort Analysis Conversion Opportunities Conversion Rate Optimization Conversions Conversion Tracking Cross-system Integration Customer Activity Tracking Customer Demographics Customer Journey Mapping Customer Segmentation Custom Event Tracking Customizable Reports Customizable Templates Custom Reports and Dashboards Dashboard Data Analysis Data Analysis Tools Data Quantification Data Segmentation Data Storage Decision Making Drag & Drop Dynamic Content E-Commerce Element Analytics Embeddable Embeddable Widget Engagement Engagement Tracking Entry and Exit Pages Error and Bug Tracking Form Analytics Frustration Tracking Funnel Analysis Funnels Generative AI Geographic Maps Hierarchical Mapping Hover Maps Image Overlay Integrations Interactive Reports Load Time Monitoring Machine Learning Mobile Access Mobile Device Analysis Mobile Reporting Monitoring Mouse Movement Multi-Product Analytics Multi-step Planning Multivariate Testing Natural Language Interaction Notes Performance and Reliability Proactive Assistance Promotional Messages Radial Mapping Real-Time Data Real-Time Reporting Reports Retention Return Screen Activity Recording Scroll Maps Search Box Search/Filter Segmentation Session Recording Session Replays Sessions - Digital Analytics Side-By-Side Analysis Split URL Testing Standard Event Tracking Surveys & Feedback Tagging Templates Territorial Mapping Third-Party Integrations Trending Unification Across Devices Usage Tracking/Analytics User Data User Identification User level Analytics User-Level Analytics User, Role, and Access Management User Scoring Visitor Tracking Web Analytics Webpage Element Analysis Web Traffic Reporting ## Lucky Orange Integrations Shopify Integration rated 4.8 from 13 reviews HubSpot CRM Integration rated undefined from -1 review WordPress Integration rated undefined from -1 review Shopify Plus Integration rated undefined from -1 review Google Optimize Integration rated undefined from -1 review BigCommerce Integration rated undefined from -1 review See all 7 integrations ## Lucky Orange User Reviews ## Lucky Orange customer ratings - Overall rating: 4.7/5 - Total reviews: 270 ### Rating distribution - 5 stars: 206 reviews (76%) - 4 stars: 51 reviews (19%) - 3 stars: 10 reviews (4%) - 2 stars: 3 reviews (1%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.6/5 - Customer support: 4.7/5 - Functionality: 4.6/5 --- ### Easy to Use, Great Website Insights - Overall rating: 5/5 - Reviewer: Blake N. - Industry: Design - Company size: Self-Employed - Product usage: 3-5 years · weekly - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I've been using Lucky Orange for over 10 years now, and it's always been a great tool for understanding how people use my clients' websites. Whether it's a large e-commerce site or a smaller brochure-style website, the insights have been really helpful when making decisions about improving the user experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like being able to see how people are interacting with my websites. Tracking which pages they're visiting, how far they're scrolling, and what they're clicking on makes data analysis and website optimization a lot easier. #### Cons Honestly, there's not much I dislike about Lucky Orange. Everything from the initial setup to tracking visitors is really easy to use. #### Vendor response Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange Replied November 2026 --- ### Bang for your buck AND built with intention - Overall rating: 5/5 - Reviewer: Brie E A. - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: 3-5 years · weekly - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Loooove, love, love Lucky Orange. I've been using and recommending it to clients for years. Definitely one of the few companies these days that continues to add features that make sense and aren't just features for features sake (that makes the UX awful), thank goodness. Generous free tier. Super intuitive to use. #### Cons Would love if bot traffic could get filtered out a bit more so that I could catch more of my real traffic before hitting limits. #### Vendor response These are words we love to hear! We always try to maximize value for customers when we roll out new features and we love to hear we are your go to recommendation to clients. Thanks for your review, and don't hesitate to reach out with any questions! Cheers - Justin from Lucky Orange Replied October 2026 --- ### Lucky Orange staff compliments and makes amazing software shine - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Media Production - Company size: 2-10 employees - Product usage: 1-3 years · monthly - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. [sensitive content hidden] and his work in helping make sure I was taken care of and had answers to all of my questions has been the ideal experience. Kindness, knowledge, timeliness, etc. etc. [sensitive content hidden] rules! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how much information it gives me and how much decision making I can move forward knowing I have this data and knowledge. #### Cons The user interface is good, but it could be even cleaner and easier to navigate and update in real-time with all the tools available. #### Vendor response Thank you for your review! Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange Replied September 2026 --- ### Great Experience with Lucky Orange - Overall rating: 5/5 - Reviewer: Jamie W. - Industry: Wholesale - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall our experience has been great with Lucky Orange. Being able to watch our customer's navigate the website has been super helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the customer recordings the most about Lucky Orange. We can watch customer sessions and find issues that need improvement on our website. #### Cons I like least how difficult it can be to find a specific recording sometimes. When a customer reaches out, sometimes we are looking for a specific recording and it can be difficult to track that recording down. #### Vendor response Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Regarding your feedback on finding certain sessions, you can always reach out to support@luckyorange.com and we can help pinpoint specific recordings for you. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange Replied August 2026 --- ### The tool we use to validate every optimization test we run - Overall rating: 4/5 - Reviewer: Beverly C. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Lucky Orange has become the validation layer for our website optimization work. We do not call a test finished until we have looked at the recordings and heatmaps behind it, and that habit has saved us from shipping a couple of changes that looked good in the numbers but were not working for users. It is also our first stop when a conversion funnel starts underperforming. Good value for what we get out of it - just budget a little time up front to train the team properly. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Session recordings and heatmaps give us the "why" behind our numbers. Every A/B test we run gets validated in Lucky Orange - if a variant wins on the metrics, we watch real sessions to confirm people are actually behaving the way we assumed rather than trusting the number on its own. It has caught a few cases where a test looked like a win but the recordings told a different story. The funnel reports are also great for pinpointing exactly which step is losing people, and the recordings for that step usually explain why within a few minutes. #### Cons There is a learning curve when you bring new people onto the tool. The individual concepts (heatmaps, recordings, funnels, segments and filters) are not hard once they click, but new team members need some hand-holding before they can go from just watching recordings to pulling out something actionable. We ended up writing a short internal guide to speed that up. #### Vendor response Thanks for leaving us such a thorough review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Regarding your comments on Lucky Orange having a bit a learning curve, we are always happy to hop on a demo for any new team members and help provide support in getting them up to speed! Just reach out to support@luckyorange.com and we can set that up for you! Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange Replied August 2026 --- ### Great tool for observing - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Electronics - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We like using this tool, it helps us in our work, shows the strengths and weaknesses of our website and allows us to collect valuable information from our visitors #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to see website traffic and customer behavior. Ease of integration and data transfer to recipients, our salespeople. #### Cons A bit slow designing sometimes and not showing all the layers on more complex pages. Other than that, it's a good idea. #### Vendor response Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Regarding your feedback on our tool not capturing more complex pages, could you send an example to support@luckyorange.com and we can take a look? Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange Replied July 2026 --- ### Excellent App for seeing what customers are looking at and for. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Cosmetics - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. So far, the app has worked flawlessly and is very user friendly and and I am still in the beginning phases of using the software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This app is awesome. It allows us to really dive deep into what our customers are looking at while browsing our online store. We have been able to make some changes to help convert more sales. #### Cons Nothing. I haven't found anything so far that has made me have a second decision about downloading and installing. #### Vendor response These are words we love to hear! Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Will from Lucky Orange Replied July 2026 --- ### Great Tool for Understanding Website Visitor Behavior - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Events Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, our experience with Lucky Orange has been very positive. The platform has helped us better understand visitor behavior, identify areas for improvement on our website, and make more informed decisions about the user experience. The session recordings, heatmaps, and visitor insights have been especially valuable, and the platform is easy to navigate and implement. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lucky Orange has given us valuable insight into how customers use our website. The session recordings, heatmaps, and live visitor tracking make it easy to understand user behavior and identify opportunities to improve the customer experience. Being able to see exactly where visitors are engaging, hesitating, or dropping off has helped us make better decisions about website design and functionality. The platform is intuitive, easy to navigate, and provides actionable data that would be difficult to gather through analytics alone. #### Cons The biggest challenge has been tracking interactions with some of our navigation menus and overlays. Otherwise, Lucky Orange has provided valuable insight into how visitors are using our website. #### Vendor response Thanks for taking the time to leave us a review! Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Regarding your feedback on tracking some menus and overlays, please send any examples to support@luckyorange.com and our team can take a look for you. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange Replied June 2026 --- ### Powerful behavioral data - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Lucky Orange has become a core part of how we evaluate landing page performance. For us, the highest-value use case is pre/post CRO testing making a change, then using heatmaps and recordings to validate whether behavior shifted. The value for money is solid for small to mid-size teams, especially compared to tools like Hotjar or FullStory at higher price points. It's not a plug-and-play tool, but if you come in with the right questions, it delivers real answers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Lucky Orange is genuinely powerful for understanding why users aren't converting. The heatmaps and session recordings gave us visibility into real behavior: rage clicks, scroll depth, where users were dropping off, that GA4 alone never could. The ability to filter sessions by traffic source was especially useful; we could isolate specific campaigns and immediately see how that traffic actually behaved on-page. For a small team without a dedicated UX researcher, it punches above its weight. Security-wise, sensitive fields like passwords and payment inputs are masked in recordings by default, a small but important detail when you're capturing real user sessions. #### Cons The learning curve is steeper than the UI suggests. There's a gap between having access to the data and knowing how to act on it. You need to go in with specific hypotheses, otherwise it's easy to spend hours in session recordings without a clear takeaway. The CSV export for session data could also be more analysis-ready; we had to do a fair amount of cleanup before it was useful. Alert/notification features feel underdeveloped compared to the depth of the monitoring tools. #### Vendor response Thanks for leaving us such a thorough review! Seeing exactly what your visitors and customers do and experience on your website through Heatmaps and Session Recordings can make all the difference in improving your website and growing your business. Regarding your feedback about the learning curve, we understand that we collect a lot of data, but feel free to reach out to our team anytime and we are happy to assist with any questions that pop up! Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange Replied June 2026 --- ### Great software but can be frustrating at times. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 11-50 employees - Product usage: 3-5 years · monthly - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall it's solid software with good features to help you optimise your website. It's been frustrating at times with recording not playing properly but it has helped us improve user experiences and our conversion rates have increased. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I've used LO on and off for 10+ years. I really like the UIX updates they have made more recently. Everything is easy to find and filter and it has been useful to optimise our website, resulting #### Cons The data can be slow to load sometimes which is understandable and we have a lot of traffic on our site. But the biggest issue is watching recordings - if I scrub through videos they often pause and can't be played again, or start just showing the site footer and not the users actual interaction with the website which can be frustrating. #### Vendor response Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Regarding your feedback on the recordings, could you please reply to our most recent email with examples or you can also send them directly to support@luckyorange.com and we are happy to take a look. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange Replied March 2026 --- Showing 1 - 10 of 270 Reviews [See All Reviews](https://www.softwareadvice.com/bi/lucky-orange-profile/reviews/) ## Lucky Orange Popular Comparisons [Hotjar vs Lucky Orange](https://www.softwareadvice.com/website-monitoring/hotjar-profile/vs/lucky-orange/)[Microsoft Clarity vs Lucky Orange](https://www.softwareadvice.com/bi/lucky-orange-profile/vs/microsoft-clarity/)[Tableau vs Lucky Orange](https://www.softwareadvice.com/bi/lucky-orange-profile/vs/tableau/)[Mouseflow vs Lucky Orange](https://www.softwareadvice.com/bi/lucky-orange-profile/vs/mouseflow/)[Fullstory vs Lucky Orange](https://www.softwareadvice.com/customer-experience/fullstory-profile/vs/lucky-orange/)[Smartlook vs Lucky Orange](https://www.softwareadvice.com/bi/lucky-orange-profile/vs/smartlook/)[Crazy Egg vs Lucky Orange](https://www.softwareadvice.com/heatmap/crazy-egg-profile/vs/lucky-orange/)[Contentsquare vs Lucky Orange](https://www.softwareadvice.com/customer-experience/contentsquare-profile/vs/lucky-orange/) [Compare All Alternatives](https://www.softwareadvice.com/bi/lucky-orange-profile/alternatives/) ## Other Top Recommended Heatmap Software [Tableau](https://www.softwareadvice.com/bi/tableau-profile/) **4.6** (2364) Recently recommended **0** times [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) **4.5** (779) Recently recommended **0** times [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/) **4.6** (546) Recently recommended **0** times [Instapage](https://www.softwareadvice.com/website-builder/instapage-profile/) **4.5** (365) Recently recommended **0** times Stuck Between Options? 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