# Lucky Orange Software Reviews, Demo & Pricing - 2026 > Review of Lucky Orange Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/bi/lucky-orange-profile --- [Home](https://www.softwareadvice.com/) / [Heatmap Software](https://www.softwareadvice.com/heatmap/) / Lucky Orange Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/bi/lucky-orange-profile/reviews/)[Alternatives](https://www.softwareadvice.com/bi/lucky-orange-profile/alternatives/) # Lucky Orange 2026: Benefits, Features & Pricing Wondering if Lucky Orange is right for your organization? Our Heatmap Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Lucky Orange 4.7 [(262)](https://www.softwareadvice.com/bi/lucky-orange-profile/reviews/) Pricing Starting at $39.00 per month ### About Lucky Orange Lucky Orange is a suite of conversion optimization tools designed to help businesses track and engage with visitors using heatmaps, dashboards, live chat, polls and more. Administrators can gain insights into problematic areas within website forms through reports. Lucky Orange allows supervisors to track the number of website visitors in real-time and create conversion funnels using a centralized dashboard. Agents can communicate with other operators, customize the chat widget to establish brand identity and use canned responses to reply to customers' queries. Additionally, managers can set up triggers to display polls, capture visitors' activities and segment recordings based on browser, device, behavior, operating system and other criteria. Lucky Orange facilitates integration with various third-party systems such as Joomla, Magento, Instapage, Shopify, Weebly and more. The product is available on monthly, annual and biennial subscriptions and support is extended via FAQs, documentation, live chat and other online measures. Wondering if Lucky Orange is right for your organization? Our Heatmap Software selection experts can help you in 15 minutes or less. ## Lucky Orange User Interface ## Popular Lucky Orange Alternatives Main Product Lucky Orange 4.7 [(262)](https://www.softwareadvice.com/bi/lucky-orange-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.58Value for money - 4.69Customer support - 4.59Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Screpy](https://www.softwareadvice.com/website-optimization/screpy-profile/) 4.8 [(236)](https://www.softwareadvice.com/website-optimization/screpy-profile/reviews/) Ratings Breakdown - 4.81Ease of use - 4.85Value for money - 4.69Customer support - 4.64Functionality Pricing Starting at $5.00 per month Get Price Alternative Product [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/) 4.6 [(542)](https://www.softwareadvice.com/website-monitoring/hotjar-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.42Value for money - 4.46Customer support - 4.49Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Datadog](https://www.softwareadvice.com/bi/datadog-profile/) 4.6 [(360)](https://www.softwareadvice.com/bi/datadog-profile/reviews/) Ratings Breakdown - 4.28Ease of use - 4.13Value for money - 4.28Customer support - 4.52Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Microsoft Clarity](https://www.softwareadvice.com/qualitative-data-analysis/microsoft-clarity-profile/) 4.8 [(56)](https://www.softwareadvice.com/qualitative-data-analysis/microsoft-clarity-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.91Value for money - 4.62Customer support - 4.64Functionality Pricing Available upon request Get Price Alternative Product [New Relic](https://www.softwareadvice.com/devops/new-relic-one-profile/) 4.5 [(195)](https://www.softwareadvice.com/devops/new-relic-one-profile/reviews/) Ratings Breakdown - 4.21Ease of use - 3.95Value for money - 4.20Customer support - 4.54Functionality Pricing Available upon request Get Price ## Lucky Orange Pricing and Plans Starting price: $39.00 per month Free Trial Free Version Free $0.00 flat rate, per month Plan includes: - 100 sessions/month - 30 day data storage Build $39.00 flat rate, per month Plan includes: - 3,500 sessions/month - Unlimited heatmaps - Unlimited session recordings - Unlimited surveys, responses and announcements - Unlimited conversion funnels - Unlimited dashboards - Unlimited event tracking - Unlimited chats - Unlimited members - 60-day data storage; extended retention options available Grow $89.00 flat rate, per month Plan includes: - 15,000 sessions/month - Unlimited heatmaps - Unlimited session recordings - Unlimited surveys, responses and announcements - Unlimited conversion funnels - Unlimited dashboards - Unlimited event tracking - Unlimited chats - 60-day data storage; extended retention options available Expand $249.00 flat rate, per month Plan includes: - Unlimited heatmaps - Unlimited session recordings - Unlimited surveys, responses and announcements - Unlimited conversion funnels - Unlimited dashboards - Unlimited event tracking - Unlimited chats - 60-day data storage; extended retention options available Scale $1,049.00 flat rate, per month Plan includes: - Unlimited heatmaps - Unlimited session recordings - Unlimited surveys, responses and announcements - Unlimited conversion funnels - Unlimited dashboards - Unlimited event tracking - Unlimited chats - 60-day data storage; extended retention options available Enterprise Pricing available upon request Plan includes: - Daily session limits available - Dedicated support & prioritized feature requests - Plans available for 700,000 sessions and above Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Lucky Orange Features - Popular features found in Heatmap Data Visualization For Sales Teams/Organizations For Science Heatmaps Real-Time Analytics Reporting & Statistics Visual Analytics Website Analytics - More features of Lucky Orange A/B Testing Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications Anonymous Feedback API Audience Targeting Autoresponders Behavioral Analytics Behavior Analytics Behavior Tracking Campaign Analytics Campaign Management Campaign Segmentation Canned Responses Charting Chat/Messaging Click Tracking Collaboration Tools Commenting/Notes Communication Management Configurable Alerts Contact Database Conversion Rate Optimization Conversion Tracking Customer Activity Tracking Customer History Customer Journey Mapping Customer Profiles Customer Segmentation Customizable Branding Customizable Fields Customizable Forms Customizable Questions Customizable Templates Dashboard Dashboard Creation Data Analysis Tools Data Import/Export Drag & Drop Dynamic Content Element Analytics Email Alerts Engagement Tracking Event Logs Event Triggered Actions Feedback Management Form Analytics For Websites Funnel Analysis Goal Setting/Tracking Hover Maps Image Overlay Interaction Tracking Issue Tracking Keyword Tracking Lead Capture Lead Generation Live Chat Mobile Friendly Test Monitoring Multi-Campaign Multi-Channel Data Collection Multi-Channel Distribution Multi-Language Multiple Question Types Multiple Site Management Multiple User Accounts Offline Form Pageview Tracking Performance Metrics Proactive Chat Real-time Consumer-facing Chat Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Referral Tracking Reporting/Analytics Screen Activity Recording Scroll Maps Search/Filter Session Recording Statistical Analysis Survey Builder Survey/Poll Management Surveys & Feedback Tagging Territorial Mapping Third-Party Integrations Time on Site Tracking Transcripts/Chat History Transfers/Routing Trend Analysis Usability Testing Usage Tracking/Analytics User Interaction Tracking User Journeys User Research Analysis Visitor Tracking Visualization Web Traffic Reporting Widgets ## Lucky Orange Integrations Shopify Integration rated 4.8 from 13 reviews HubSpot CRM Integration rated undefined from -1 review WordPress Integration rated undefined from -1 review Shopify Plus Integration rated undefined from -1 review Google Optimize Integration rated undefined from -1 review BigCommerce Integration rated undefined from -1 review See all 7 integrations ## Lucky Orange User Reviews Overall Rating 4.7 Ratings Breakdown 5 76% 4 19% 3 4% 2 1% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.6 Customer support 4.7 Functionality 4.6 Aqeel K. Verified reviewer Computer Software 201-500 employees Used daily for more than 2 years Review source Reviewed September 2022 Best Web Analytics Tool 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It captures and stores activities of website visitors in real time and you can see what actions your website visitors are taking in real-time. Cons: They recently launched a new version which I didn't like and I am still using the old one. Vendor Response Thank you so much for the five-star review and feedback. Observing customer behavior on your site is a great way to discover pain points and understand the visitor experience. Please don't hesitate to reach out if there is anything we can help you with. Cheers - Bradley from Lucky Orange Replied September 2022 Read More BL Brandon L. Verified reviewer Information Technology and Services 11-50 employees Used daily for more than 2 years Review source Reviewed June 2025 Knowing our customers helps us to maximize digital offers! 5 Lucky Orange has enabled us to completely understand how people actually interact with our tools and websites. We keep track of site usage, point up usability issues, and decide on the best course of action to improve the digital experience for every guest. Heatmaps and session recordings enable us to quickly identify areas of less interest and those that catch attention, so impacting our choices to maximize design, content organization, and calls to action. The bounce rate decreases and conversion rates increase dramatically. Ratings Breakdown 5 Ease of use 3 Value for money 4 Customer support 4 Functionality Pros: Strong awareness of user behavior is necessary for us to be able to provide effective digital solutions fit for our clients' real needs. Real-time data on user interaction with our material and websites provided by Lucky Orange helps us to keep improving our offers. Since this platform does not require great technological knowledge to run its goals, one of its main advantages is that it lets the data be easily understood for the whole team. Functions including session recording, field surveys, heat maps, and funnel analysis become critical tools quickly seeing where users drop off, what interests them most, and how to maximize the experience. Cons: Although the platform provides quite useful data, on a few times we have had to export the data and use other tools to examine the reports in more depth and better fit our particular need. Vendor Response Thanks for leaving us such a thorough review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. We also love to hear that the entire team can easily use Lucky Orange and gather the insights they need without having a ton of technical experience. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Will from Lucky Orange Replied June 2025 Read More LN Lauren N. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for less than 6 months Reviewed December 2024 Better than nothing 2 You get what you pay for!! Just not happy with lack of notifications and general ease of use. Ratings Breakdown 2 Ease of use 4 Value for money 4 Customer support 2 Functionality Pros: Honestly it is just ok - I am not notified when people come to the website and just not fluid enough Cons: NO MOBILE APP! Honestly, in this age no mobile app is not going to cut it especially for a paid service. Vendor Response We appreciate your feedback. Lucky Orange does indeed offer in-app notifications to alert you with a sound and/or banner for common triggers, such as when someone arrives on your site or replies to your chat. These notifications can be fully customized to show other important events, such as when a visitor clicks on a specific CTA or rage clicks. I would be happy to guide you through the process of enabling notifications, address any lingering usage questions you may have and discuss your feedback on a mobile app. While we have optimized our app for desktop usage to maximize access to features, we would like to learn more about how you envision using a mobile app to share with our product development team. Please reply to my last email so we can find a time to connect. I look forward to hearing from you soon and will keep an eye on my inbox for your email. Best regards - Jordan from Lucky Orange Replied December 2024 Read More KH Keri H. Verified reviewer Tobacco 2-10 employees Used daily for less than 6 months Reviewed June 2025 Great for organic growth! 5 It’s been positive! I look forward to my recap emails letting me know what’s going on. The only downside is it’s not great to navigate on mobile Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like that I can replay customer sessions. It helps me understand the flow and see exactly where customers are falling off Cons: I honestly haven’t found a dislike, I love my recap emails daily to see what an overview is. It includes everything I need Vendor Response Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through Session Recordings can make all the difference in improving your website and growing your business. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Will from Lucky Orange Replied July 2025 Read More RP RON P. Verified reviewer Leisure, Travel & Tourism 2-10 employees Used daily for more than 2 years Reviewed February 2025 Lucky Orange...A Tool Worth Using 5 Over the years that I have been using Lucky Orange, I have seen an expansion of services provided by them and this allows me to keep up with what my viewers are wanting to see on my website. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Lucky Orange gives me the chance to see live, what people are doing on my website. This allows me the opportunity to see where they are clicking and viewing. A great marketing tool! Cons: Really not much is there to complain about. Vendor Response These are words we love to hear! We strive to make updates to the platform that continue to help our customers get that front row experience to show you how visitors use your website. Again, we appreciate your review, and we are here should you need anything else! Cheers - Justin from Lucky Orange Replied February 2025 Read More CH Callum H. Verified reviewer Health, Wellness and Fitness Self-Employed Used weekly for free trial Reviewed April 2025 A must have for any store 4 Very positive, I think there are a lot of valuable features this app offers compared to other view tracking apps and the plans seem reasonable for their price. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Having enough features to be usable on the free version to give you a good idea on what you may be paying for with the full version. The display is intuitive and watching recordings back is very easy- which is what I was hoping to get with this app. Cons: You get a lot of notifications off the bat, I have since turned most of them off but daily reports seems a little too much to begin with. A weekly report seems okay, but if there is any data you want to see I don't see why customers wouldn't just check on the app as opposed to rely on daily/weekly reports. I would also probably prefer to pay 10 dollars for 200 visitors a month, $20 seems quite a bit for the first plan, and 100 visitors a month is also not many- I wish there was a middle-ground. Vendor Response Thank you for your review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Regarding your feedback on the notifications and email reports, you can easily adjust these or turn them off all together. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange Replied May 2025 Read More SK Samuel K. Verified reviewer Retail 2-10 employees Used daily for free trial Reviewed April 2025 If You Need Analytics, Just Start — It’s Easy and Powerful 5 Lucky Orange provides a tremendous amount of value, especially considering how easy it is to set up without complex integrations. It's an excellent tool for anyone who is data-driven but not a full-time analytics professional. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I especially appreciated the ability to view detailed checkout funnels, clearly breaking down each step and showing exactly where users dropped off. Additionally, the session recordings were incredibly valuable for understanding real user behavior on the site. Cons: The interface can feel a bit overwhelming or confusing at first, especially for new users who are just getting started. Vendor Response Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through funnels can make all the difference in improving your website and growing your business. Thanks again, and don’t hesitate to reach out if you need anything! Cheers - Jordan from Lucky Orange Replied May 2025 Read More NM Natasha M. Verified reviewer Retail 11-50 employees Used weekly for less than 6 months Review source Reviewed April 2025 Solid App for heat mapping 4 overall it's a good app to run on your e-commerce website, I think that once it's fully set up it will have more power, but the set up can be difficult if you're not super experienced. Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: You can watch live what your customers are doing on your website, and quickly identify problem areas. Cons: The set up is a bit difficult especially the funnels - You will definitely need a tutorial to set this up properly. Vendor Response Thank you for your review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Regarding your feedback on the funnels, feel free to reach out to support@luckyorange.com and we are always happy to assist. Thanks again, and don’t hesitate to reach out if you need anything! Cheers - Will from Lucky Orange Replied April 2025 Read More PP Paul P. Verified reviewer Apparel & Fashion Self-Employed Used weekly for less than 2 years Reviewed December 2024 Very Useful Software 5 Good software. Good for insight into customer behaviour and has helped us a few times when there were issues on our site we were unaware of. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Very useful in providing insights into customer behaviour. Cons: Unsure if this is due to Lucky Orange but had a few instances where the replay has not saved/cannot be played. Vendor Response We appreciate your review! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear how getting that firsthand look at what customers do and experience can make such a difference for your website. Regarding your replay issue, could you please send an email to support@luckyorange.com or reply to my last email? Our team would like to investigate what you’re experiencing and find a resolution. Thanks again for your review, and I look forward to hearing from you soon. Cheers - Jordan from Lucky Orange Replied December 2024 Read More MB Mathieu B. Verified reviewer Biotechnology Self-Employed Used daily for less than 6 months Reviewed June 2025 Review LuckyOrange 5 Very useful even with the free version, pretty much liked all the inclusions and possibility to see what they do Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Session playback on the free version is very useful to track what the viewers are doing on your website Cons: Too many emails ( i know i could deactivate this option, but i still need some of the insights given in some email Vendor Response Thank you for your review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange Replied June 2025 Read More Showing 1 - 10 of 262 Reviews [See All Reviews](https://www.softwareadvice.com/bi/lucky-orange-profile/reviews/) ## Lucky Orange Popular Comparisons [Screpy vs Lucky Orange](https://www.softwareadvice.com/bi/lucky-orange-profile/vs/screpy/)[Hotjar vs Lucky Orange](https://www.softwareadvice.com/website-monitoring/hotjar-profile/vs/lucky-orange/)[Datadog vs Lucky Orange](https://www.softwareadvice.com/bi/datadog-profile/vs/lucky-orange/)[Microsoft Clarity vs Lucky Orange](https://www.softwareadvice.com/bi/lucky-orange-profile/vs/microsoft-clarity/)[Fullstory vs Lucky Orange](https://www.softwareadvice.com/customer-experience/fullstory-profile/vs/lucky-orange/)[Smartlook vs Lucky Orange](https://www.softwareadvice.com/bi/lucky-orange-profile/vs/smartlook/)[LogRocket vs Lucky Orange](https://www.softwareadvice.com/application-performance-manage/logrocket-profile/vs/lucky-orange/) [Compare All Alternatives](https://www.softwareadvice.com/bi/lucky-orange-profile/alternatives/) ## Other Top Recommended Heatmap Software [Tableau](https://www.softwareadvice.com/bi/tableau-profile/) **4.6** (2353) Recently recommended **0** times [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) **4.5** (770) Recently recommended **0** times [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/) **4.6** (542) Recently recommended **0** times [Instapage](https://www.softwareadvice.com/website-builder/instapage-profile/) **4.5** (365) Recently recommended **0** times Stuck Between Options? 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