---
title: "Lucky Orange Software Reviews, Demo & Pricing - 2026"
description: "Review of Lucky Orange Software: system overview, features, price and cost information. Get free demos and compare to similar programs."
source_url: "https://www.softwareadvice.com/bi/lucky-orange-profile/"
page_type: "product"
language: "en"
---

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Lucky Orange

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Overview

[Reviews](https://www.softwareadvice.com/bi/lucky-orange-profile/reviews/)[Alternatives](https://www.softwareadvice.com/bi/lucky-orange-profile/alternatives/)

# Lucky Orange Review

From $39-$1,049/month Free version Free trial 6 plans

Wondering if Lucky Orange is right for your organization?

Our Heatmap Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pricing and Plans
    
-   Features
    
-   Integrations
    
-   User Reviews
    
-   Popular Comparisons
    

## Overview

Lucky Orange

4.7

[(268)](https://www.softwareadvice.com/bi/lucky-orange-profile/reviews/)

Pricing

Starting at $39.00 flat rate per month

### About Lucky Orange

Lucky Orange helps ecommerce businesses, digital marketing agencies and website teams understand visitor behavior and identify opportunities to improve conversions. If your website gets traffic but visitors leave without buying or contacting you, Lucky Orange helps you investigate where they struggle and decide what to improve next.

You don’t need to be an analytics expert to get started. Discovery, Lucky Orange’s AI analytics assistant, lets you ask questions about your website in plain language. Explore which traffic sources bring visitors who convert, where visitors encounter frustration or what non-converting visitors have in common. Discovery provides written insights and links to relevant session recordings and heatmaps so you can examine the behavior behind the findings.

Discovery Visualize pairs those written insights with supporting charts, graphs and lists. Use it to explore performance trends, compare visitor groups and explain findings to colleagues or clients. An agency account manager can prepare for a monthly client review, while an ecommerce manager can compare mobile and desktop behavior to identify experiences worth investigating.

Lucky Orange brings website an...

alytics, visitor feedback and communication tools together: • Dynamic Heatmaps show where visitors click, tap, move their mouse and scroll, including interactions with dropdown menus and hover content. • Session Recordings let you watch individual visits to understand navigation, hesitation and friction. • Page Insights brings page traffic, engagement, frustration events and page speed metrics into one view. • Conversion Funnels and Form Analytics help you identify where visitors drop off or struggle to complete forms. • Surveys let you ask visitors directly about their experience, with unlimited surveys and responses at no extra cost. • Live Chat and Live View help you connect with visitors and understand their experience while they’re on your site. • Visitor Profiles, Announcements and a real-time Dashboard provide additional context and ways to engage your audience. Together, these tools help you move from a performance question to the visitor behavior that deserves attention. You can investigate a landing page that isn’t converting, explore differences between traffic sources or gather feedback before making a website change. Lucky Orange offers installation options for popular platforms, including Shopify, WordPress and BigCommerce. Help Center guides and onboarding resources help you get started, and you can contact the support team by email when you need assistance. Buyers who want guidance before signing up can book a 15-minute product demo to see the tools and ask questions. Start with a seven-day free trial, including Discovery access, to explore Lucky Orange using your own website data.

Wondering if Lucky Orange is right for your organization?

Our Heatmap Software selection experts can help you in 15 minutes or less.

## Lucky Orange User Interface

## Popular Lucky Orange Alternatives

Main Product

Lucky Orange

4.7

[(268)](https://www.softwareadvice.com/bi/lucky-orange-profile/reviews/)

Ratings Breakdown

-   4.63Ease of use
-   4.58Value for money
-   4.70Customer support
-   4.60Functionality

Pricing

Starting at $39.00 per month

Get Price

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4.8

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Ratings Breakdown

-   4.79Ease of use
-   4.83Value for money
-   4.68Customer support
-   4.62Functionality

Pricing

Starting at $5.00 per month

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Ratings Breakdown

-   4.29Ease of use
-   4.12Value for money
-   4.28Customer support
-   4.53Functionality

Pricing

Starting at $15.00 per month

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Ratings Breakdown

-   4.33Ease of use
-   4.27Value for money
-   4.19Customer support
-   4.48Functionality

Pricing

Available upon request

Get Price

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Ratings Breakdown

-   4.56Ease of use
-   4.42Value for money
-   4.46Customer support
-   4.49Functionality

Pricing

Starting at $40.00 per month

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4.5

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Ratings Breakdown

-   4.21Ease of use
-   3.96Value for money
-   4.20Customer support
-   4.55Functionality

Pricing

Available upon request

Get Price

## Lucky Orange Pricing and Plans

Starting price: $39.00 per month

Free Trial

Free Version

Free

$0.00

flat rate, per month

Plan includes:

-   100 sessions/month
-   30 day data storage

Build

$39.00

flat rate, per month

Plan includes:

-   60-day data storage; extended retention options available
-   3,500 sessions/month
-   Unlimited heatmaps
-   Unlimited session recordings
-   Unlimited surveys, responses and announcements
-   Unlimited conversion funnels
-   Unlimited dashboards
-   Unlimited event tracking
-   Unlimited chats
-   Unlimited members

Grow

$89.00

flat rate, per month

Plan includes:

-   15,000 sessions/month
-   Unlimited heatmaps
-   Unlimited session recordings
-   Unlimited surveys, responses and announcements
-   Unlimited conversion funnels
-   Unlimited dashboards
-   Unlimited event tracking
-   Unlimited chats
-   60-day data storage; extended retention options available

Expand

$249.00

flat rate, per month

Plan includes:

-   Unlimited heatmaps
-   Unlimited session recordings
-   Unlimited surveys, responses and announcements
-   Unlimited conversion funnels
-   Unlimited dashboards
-   Unlimited event tracking
-   Unlimited chats
-   60-day data storage; extended retention options available

Scale

$1,049.00

flat rate, per month

Plan includes:

-   Unlimited heatmaps
-   Unlimited session recordings
-   Unlimited surveys, responses and announcements
-   Unlimited conversion funnels
-   Unlimited dashboards
-   Unlimited event tracking
-   Unlimited chats
-   60-day data storage; extended retention options available

Enterprise

Contact Vendor for Pricing

Plan includes:

-   Daily session limits available
-   Plans available for 700,000 sessions and above
-   Dedicated support & prioritized feature requests

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

## Lucky Orange Features

-   Popular features found in Heatmap
    
    Data Visualization
    
    For Sales Teams/Organizations
    
    For Science
    
    Heatmaps
    
    Real-Time Analytics
    
    Reporting & Statistics
    
    Visual Analytics
    
    Website Analytics
    
-   More features of Lucky Orange
    
    A/B Testing
    
    Access Controls/Permissions
    
    Account level Analytics
    
    Activity Tracking
    
    Adaptive Learning
    
    AI Copilot
    
    AI Text Generation
    
    Alerts
    
    Alerts/Notifications
    
    API
    
    API / Integrations
    
    Automated insights
    
    Autonomous Task Execution
    
    Behavioral Analytics
    
    Behavior Tracking
    
    Click Tracking
    
    Cohort Analysis
    
    Conversion Opportunities
    
    Conversion Rate Optimization
    
    Conversions
    
    Conversion Tracking
    
    Cross-system Integration
    
    Customer Activity Tracking
    
    Customer Demographics
    
    Customer Journey Mapping
    
    Customer Segmentation
    
    Custom Event Tracking
    
    Customizable Reports
    
    Customizable Templates
    
    Custom Reports and Dashboards
    
    Dashboard
    
    Data Analysis
    
    Data Analysis Tools
    
    Data Quantification
    
    Data Segmentation
    
    Data Storage
    
    Decision Making
    
    Drag & Drop
    
    Dynamic Content
    
    E-Commerce
    
    Element Analytics
    
    Embeddable
    
    Embeddable Widget
    
    Engagement
    
    Engagement Tracking
    
    Entry and Exit Pages
    
    Error and Bug Tracking
    
    Form Analytics
    
    Frustration Tracking
    
    Funnel Analysis
    
    Funnels
    
    Generative AI
    
    Geographic Maps
    
    Hierarchical Mapping
    
    Hover Maps
    
    Image Overlay
    
    Integrations
    
    Interactive Reports
    
    Load Time Monitoring
    
    Machine Learning
    
    Mobile Access
    
    Mobile Device Analysis
    
    Mobile Reporting
    
    Monitoring
    
    Mouse Movement
    
    Multi-Product Analytics
    
    Multi-step Planning
    
    Multivariate Testing
    
    Natural Language Interaction
    
    Notes
    
    Performance and Reliability
    
    Proactive Assistance
    
    Promotional Messages
    
    Radial Mapping
    
    Real-Time Data
    
    Real-Time Reporting
    
    Reports
    
    Retention
    
    Return
    
    Screen Activity Recording
    
    Scroll Maps
    
    Search Box
    
    Search/Filter
    
    Segmentation
    
    Session Recording
    
    Session Replays
    
    Sessions - Digital Analytics
    
    Side-By-Side Analysis
    
    Split URL Testing
    
    Standard Event Tracking
    
    Surveys & Feedback
    
    Tagging
    
    Templates
    
    Territorial Mapping
    
    Third-Party Integrations
    
    Trending
    
    Unification Across Devices
    
    Usage Tracking/Analytics
    
    User Data
    
    User Identification
    
    User level Analytics
    
    User-Level Analytics
    
    User, Role, and Access Management
    
    User Scoring
    
    Visitor Tracking
    
    Web Analytics
    
    Webpage Element Analysis
    
    Web Traffic Reporting
    

## Lucky Orange Integrations

Shopify

Integration rated 4.8 from 13 reviews

HubSpot CRM

Integration rated undefined from -1 review

WordPress

Integration rated undefined from -1 review

Shopify Plus

Integration rated undefined from -1 review

Google Optimize

Integration rated undefined from -1 review

BigCommerce

Integration rated undefined from -1 review

See all 7 integrations

## Lucky Orange User Reviews

## Lucky Orange customer ratings

- Overall rating: 4.7/5
- Total reviews: 268

### Rating distribution

- 5 stars: 204 reviews (76%)
- 4 stars: 51 reviews (19%)
- 3 stars: 10 reviews (4%)
- 2 stars: 3 reviews (1%)
- 1 star: 0 reviews (0%)

### Secondary ratings

- Ease of use: 4.6/5
- Value for money: 4.6/5
- Customer support: 4.7/5
- Functionality: 4.6/5

---

### Best Web Analytics Tool

- Overall rating: 5/5
- Reviewer: Aqeel K.
- Verified reviewer: Yes
- Industry: Computer Software
- Company size: 201-500 employees
- Product usage: Used daily for more than 2 years
- Reviewed: September 2022
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

It captures and stores activities of website visitors in real time and you can see what actions your website visitors are taking in real-time.

#### Cons

They recently launched a new version which I didn't like and I am still using the old one.

#### Vendor response

Thank you so much for the five-star review and feedback. Observing customer behavior on your site is a great way to discover pain points and understand the visitor experience. Please don't hesitate to reach out if there is anything we can help you with. Cheers - Bradley from Lucky Orange

Replied September 2022

---

### Powerful behavioral data

- Overall rating: 4/5
- Reviewer: Durva G.
- Verified reviewer: Yes
- Industry: Retail
- Company size: 2-10 employees
- Product usage: Used daily for less than 12 months
- Reviewed: June 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review.

Lucky Orange has become a core part of how we evaluate landing page performance. For us, the highest-value use case is pre/post CRO testing making a change, then using heatmaps and recordings to validate whether behavior shifted. The value for money is solid for small to mid-size teams, especially compared to tools like Hotjar or FullStory at higher price points. It's not a plug-and-play tool, but if you come in with the right questions, it delivers real answers.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 5/5
- Customer support: 4/5
- Functionality: 5/5

#### Pros

Lucky Orange is genuinely powerful for understanding why users aren't converting. The heatmaps and session recordings gave us visibility into real behavior: rage clicks, scroll depth, where users were dropping off, that GA4 alone never could. The ability to filter sessions by traffic source was especially useful; we could isolate specific campaigns and immediately see how that traffic actually behaved on-page. For a small team without a dedicated UX researcher, it punches above its weight. Security-wise, sensitive fields like passwords and payment inputs are masked in recordings by default, a small but important detail when you're capturing real user sessions.

#### Cons

The learning curve is steeper than the UI suggests. There's a gap between having access to the data and knowing how to act on it. You need to go in with specific hypotheses, otherwise it's easy to spend hours in session recordings without a clear takeaway. The CSV export for session data could also be more analysis-ready; we had to do a fair amount of cleanup before it was useful. Alert/notification features feel underdeveloped compared to the depth of the monitoring tools.

#### Vendor response

Thanks for leaving us such a thorough review! Seeing exactly what your visitors and customers do and experience on your website through Heatmaps and Session Recordings can make all the difference in improving your website and growing your business. Regarding your feedback about the learning curve, we understand that we collect a lot of data, but feel free to reach out to our team anytime and we are happy to assist with any questions that pop up! Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange

Replied June 2026

---

### Better than nothing

- Overall rating: 2/5
- Reviewer: Lauren N.
- Verified reviewer: Yes
- Industry: Health, Wellness and Fitness
- Company size: 2-10 employees
- Product usage: Used daily for less than 6 months
- Reviewed: December 2024
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

You get what you pay for!! Just not happy with lack of notifications and general ease of use.

#### Ratings breakdown

- Ease of use: 2/5
- Value for money: 4/5
- Customer support: 4/5
- Functionality: 2/5

#### Pros

Honestly it is just ok - I am not notified when people come to the website and just not fluid enough

#### Cons

NO MOBILE APP! Honestly, in this age no mobile app is not going to cut it especially for a paid service.

#### Vendor response

We appreciate your feedback. Lucky Orange does indeed offer in-app notifications to alert you with a sound and/or banner for common triggers, such as when someone arrives on your site or replies to your chat. These notifications can be fully customized to show other important events, such as when a visitor clicks on a specific CTA or rage clicks. I would be happy to guide you through the process of enabling notifications, address any lingering usage questions you may have and discuss your feedback on a mobile app. While we have optimized our app for desktop usage to maximize access to features, we would like to learn more about how you envision using a mobile app to share with our product development team. Please reply to my last email so we can find a time to connect. I look forward to hearing from you soon and will keep an eye on my inbox for your email. Best regards - Jordan from Lucky Orange

Replied December 2024

---

### Great Tool for Understanding Website Visitor Behavior

- Overall rating: 5/5
- Reviewer: Sherree T.
- Verified reviewer: Yes
- Industry: Events Services
- Company size: 2-10 employees
- Product usage: Used daily for less than 6 months
- Reviewed: June 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review.

Overall, our experience with Lucky Orange has been very positive. The platform has helped us better understand visitor behavior, identify areas for improvement on our website, and make more informed decisions about the user experience. The session recordings, heatmaps, and visitor insights have been especially valuable, and the platform is easy to navigate and implement.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Lucky Orange has given us valuable insight into how customers use our website. The session recordings, heatmaps, and live visitor tracking make it easy to understand user behavior and identify opportunities to improve the customer experience. Being able to see exactly where visitors are engaging, hesitating, or dropping off has helped us make better decisions about website design and functionality. The platform is intuitive, easy to navigate, and provides actionable data that would be difficult to gather through analytics alone.

#### Cons

The biggest challenge has been tracking interactions with some of our navigation menus and overlays. Otherwise, Lucky Orange has provided valuable insight into how visitors are using our website.

#### Vendor response

Thanks for taking the time to leave us a review! Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Regarding your feedback on tracking some menus and overlays, please send any examples to support@luckyorange.com and our team can take a look for you. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange

Replied June 2026

---

### A Must-Have Tool for Understanding Visitors

- Overall rating: 5/5
- Reviewer: Wade H.
- Verified reviewer: Yes
- Industry: Leisure, Travel & Tourism
- Company size: Self-Employed
- Product usage: Used daily for less than 6 months
- Reviewed: October 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

My overall experience with Lucky Orange has been excellent. It’s an intuitive tool that provides valuable insights into user behavior, helping me make data-driven decisions to improve conversions and user experience.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

I really like how clearly Lucky Orange shows customer behavior. The heatmaps and session recordings make it easy to see where visitors click, scroll, and drop off, which helps me improve my site layout and conversions.

#### Cons

Honestly, there wasn’t much to dislike, if anything, I’d just say there’s so much data available that it takes a little time to explore all the features fully.

#### Vendor response

Thanks for leaving us such a thorough review! Seeing exactly what your visitors and customers do and experience on your website through Session Recordings and Heatmaps can make all the difference in improving your website and growing your business. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Justin from Lucky Orange

Replied October 2025

---

### Your Pond Pros Review

- Overall rating: 5/5
- Reviewer: Jerry M.
- Verified reviewer: Yes
- Industry: Retail
- Company size: 2-10 employees
- Product usage: Used daily for more than 2 years
- Reviewed: March 2026
- Review source details: This review was submitted organically. No incentive was offered

Love it. We use it everyday to better our business. On numerous occasions, we were able to spot where customers may have had a rough experiece or something we noticed that may have lead to less time on the site.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

We are able to catch any customer experiences that may hinder our business, simply by watching their experience on our site. Tremendous help!

#### Cons

Don't really have anything negative to say at this point. Maybe if there were a way to contact customers who visited the site.

#### Vendor response

Thank you for your review! Learning the pain points your customers are having and being able to quickly address them is invaluable. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange

Replied March 2026

---

### Knowing our customers helps us to maximize digital offers!

- Overall rating: 5/5
- Reviewer: Brandon L.
- Verified reviewer: Yes
- Industry: Information Technology and Services
- Company size: 11-50 employees
- Product usage: Used daily for more than 2 years
- Reviewed: June 2025
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Lucky Orange has enabled us to completely understand how people actually interact with our tools and websites. We keep track of site usage, point up usability issues, and decide on the best course of action to improve the digital experience for every guest. Heatmaps and session recordings enable us to quickly identify areas of less interest and those that catch attention, so impacting our choices to maximize design, content organization, and calls to action. The bounce rate decreases and conversion rates increase dramatically.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 3/5
- Customer support: 4/5
- Functionality: 4/5

#### Pros

Strong awareness of user behavior is necessary for us to be able to provide effective digital solutions fit for our clients' real needs. Real-time data on user interaction with our material and websites provided by Lucky Orange helps us to keep improving our offers. Since this platform does not require great technological knowledge to run its goals, one of its main advantages is that it lets the data be easily understood for the whole team. Functions including session recording, field surveys, heat maps, and funnel analysis become critical tools quickly seeing where users drop off, what interests them most, and how to maximize the experience.

#### Cons

Although the platform provides quite useful data, on a few times we have had to export the data and use other tools to examine the reports in more depth and better fit our particular need.

#### Vendor response

Thanks for leaving us such a thorough review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. We also love to hear that the entire team can easily use Lucky Orange and gather the insights they need without having a ton of technical experience. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Will from Lucky Orange

Replied June 2025

---

### Great for organic growth!

- Overall rating: 5/5
- Reviewer: Keri H.
- Verified reviewer: Yes
- Industry: Tobacco
- Company size: 2-10 employees
- Product usage: Used daily for less than 6 months
- Reviewed: June 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

It’s been positive! I look forward to my recap emails letting me know what’s going on. The only downside is it’s not great to navigate on mobile

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

I like that I can replay customer sessions. It helps me understand the flow and see exactly where customers are falling off

#### Cons

I honestly haven’t found a dislike, I love my recap emails daily to see what an overview is. It includes everything I need

#### Vendor response

Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through Session Recordings can make all the difference in improving your website and growing your business. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Will from Lucky Orange

Replied July 2025

---

### I love this app! Highly recommend

- Overall rating: 5/5
- Reviewer: Patrick D.
- Verified reviewer: Yes
- Industry: Arts and Crafts
- Company size: 2-10 employees
- Product usage: Used daily for free trial
- Reviewed: November 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

I love how lucky orange allows us to track visitor behavior to the website. This helps us inform our website UX decisions.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

I like learning the behavior of my audience and using that to inform how we design our website and user experience.

#### Cons

The dashboard is a bit hard to find where to view videos. I feel like that’s the main feature. Should be prominent.

#### Vendor response

Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange

Replied November 2025

---

### A must have for any store

- Overall rating: 4/5
- Reviewer: Callum H.
- Verified reviewer: Yes
- Industry: Health, Wellness and Fitness
- Company size: Self-Employed
- Product usage: Used weekly for free trial
- Reviewed: April 2025
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Very positive, I think there are a lot of valuable features this app offers compared to other view tracking apps and the plans seem reasonable for their price.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Having enough features to be usable on the free version to give you a good idea on what you may be paying for with the full version. The display is intuitive and watching recordings back is very easy- which is what I was hoping to get with this app.

#### Cons

You get a lot of notifications off the bat, I have since turned most of them off but daily reports seems a little too much to begin with. A weekly report seems okay, but if there is any data you want to see I don't see why customers wouldn't just check on the app as opposed to rely on daily/weekly reports. I would also probably prefer to pay 10 dollars for 200 visitors a month, $20 seems quite a bit for the first plan, and 100 visitors a month is also not many- I wish there was a middle-ground.

#### Vendor response

Thank you for your review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Regarding your feedback on the notifications and email reports, you can easily adjust these or turn them off all together. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange

Replied May 2025

---

Showing 1 - 10 of 268 Reviews

[See All Reviews](https://www.softwareadvice.com/bi/lucky-orange-profile/reviews/)

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