--- title: "Lucky Orange Software Reviews, Demo & Pricing - 2026" description: "Review of Lucky Orange Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/bi/lucky-orange-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Heatmap Software](https://www.softwareadvice.com/heatmap/) / Lucky Orange Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/bi/lucky-orange-profile/reviews/)[Alternatives](https://www.softwareadvice.com/bi/lucky-orange-profile/alternatives/) # Lucky Orange Review From $39-$1,049/month Free version Free trial 6 plans Wondering if Lucky Orange is right for your organization? Our Heatmap Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Lucky Orange 4.7 [(267)](https://www.softwareadvice.com/bi/lucky-orange-profile/reviews/) Pricing Starting at $39.00 flat rate per month ### About Lucky Orange Lucky Orange is a suite of conversion optimization tools designed to help businesses track and engage with visitors using heatmaps, dashboards, live chat, polls and more. Administrators can gain insights into problematic areas within website forms through reports. Lucky Orange allows supervisors to track the number of website visitors in real-time and create conversion funnels using a centralized dashboard. Agents can communicate with other operators, customize the chat widget to establish brand identity and use canned responses to reply to customers' queries. Additionally, managers can set up triggers to display polls, capture visitors' activities and segment recordings based on browser, device, behavior, operating system and other criteria. Lucky Orange facilitates integration with various third-party systems such as Joomla, Magento, Instapage, Shopify, Weebly and more. The product is available on monthly, annual and biennial subscriptions and support is extended via FAQs, documentation, live chat and other online measures. Wondering if Lucky Orange is right for your organization? Our Heatmap Software selection experts can help you in 15 minutes or less. ## Lucky Orange User Interface ## Popular Lucky Orange Alternatives Main Product Lucky Orange 4.7 [(267)](https://www.softwareadvice.com/bi/lucky-orange-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.58Value for money - 4.70Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Screpy](https://www.softwareadvice.com/website-optimization/screpy-profile/) 4.8 [(236)](https://www.softwareadvice.com/website-optimization/screpy-profile/reviews/) Ratings Breakdown - 4.81Ease of use - 4.85Value for money - 4.69Customer support - 4.64Functionality Pricing Starting at $5.00 per month Get Price Alternative Product [Datadog](https://www.softwareadvice.com/bi/datadog-profile/) 4.6 [(367)](https://www.softwareadvice.com/bi/datadog-profile/reviews/) Ratings Breakdown - 4.29Ease of use - 4.12Value for money - 4.28Customer support - 4.52Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/) 4.6 [(545)](https://www.softwareadvice.com/website-monitoring/hotjar-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.42Value for money - 4.46Customer support - 4.49Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [New Relic](https://www.softwareadvice.com/devops/new-relic-one-profile/) 4.5 [(198)](https://www.softwareadvice.com/devops/new-relic-one-profile/reviews/) Ratings Breakdown - 4.21Ease of use - 3.96Value for money - 4.19Customer support - 4.54Functionality Pricing Available upon request Get Price Alternative Product [Microsoft Clarity](https://www.softwareadvice.com/qualitative-data-analysis/microsoft-clarity-profile/) 4.8 [(57)](https://www.softwareadvice.com/qualitative-data-analysis/microsoft-clarity-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.92Value for money - 4.63Customer support - 4.65Functionality Pricing Available upon request Get Price ## Lucky Orange Pricing and Plans Starting price: $39.00 per month Free Trial Free Version Free $0.00 flat rate, per month Plan includes: - 100 sessions/month - 30 day data storage Build $39.00 flat rate, per month Plan includes: - 3,500 sessions/month - Unlimited heatmaps - Unlimited session recordings - Unlimited surveys, responses and announcements - Unlimited conversion funnels - Unlimited dashboards - Unlimited event tracking - Unlimited chats - Unlimited members - 60-day data storage; extended retention options available Grow $89.00 flat rate, per month Plan includes: - 15,000 sessions/month - Unlimited heatmaps - Unlimited session recordings - Unlimited surveys, responses and announcements - Unlimited conversion funnels - Unlimited dashboards - Unlimited event tracking - Unlimited chats - 60-day data storage; extended retention options available Expand $249.00 flat rate, per month Plan includes: - Unlimited heatmaps - Unlimited session recordings - Unlimited surveys, responses and announcements - Unlimited conversion funnels - Unlimited dashboards - Unlimited event tracking - Unlimited chats - 60-day data storage; extended retention options available Scale $1,049.00 flat rate, per month Plan includes: - Unlimited heatmaps - Unlimited session recordings - Unlimited surveys, responses and announcements - Unlimited conversion funnels - Unlimited dashboards - Unlimited event tracking - Unlimited chats - 60-day data storage; extended retention options available Enterprise Pricing available upon request Plan includes: - Daily session limits available - Dedicated support & prioritized feature requests - Plans available for 700,000 sessions and above Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Lucky Orange Features - Popular features found in Heatmap Data Visualization For Sales Teams/Organizations For Science Heatmaps Real-Time Analytics Reporting & Statistics Visual Analytics Website Analytics - More features of Lucky Orange A/B Testing Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications Anonymous Feedback API Audience Targeting Autoresponders Behavioral Analytics Behavior Analytics Behavior Tracking Campaign Analytics Campaign Management Campaign Segmentation Canned Responses Charting Chat/Messaging Click Tracking Collaboration Tools Commenting/Notes Communication Management Configurable Alerts Contact Database Conversion Rate Optimization Conversion Tracking Customer Activity Tracking Customer History Customer Journey Mapping Customer Profiles Customer Segmentation Customizable Branding Customizable Fields Customizable Forms Customizable Questions Customizable Templates Dashboard Dashboard Creation Data Analysis Tools Data Import/Export Drag & Drop Dynamic Content Element Analytics Email Alerts Engagement Tracking Event Logs Event Triggered Actions Feedback Management Form Analytics For Websites Funnel Analysis Goal Setting/Tracking Hover Maps Image Overlay Interaction Tracking Issue Tracking Keyword Tracking Lead Capture Lead Generation Live Chat Mobile Friendly Test Monitoring Multi-Campaign Multi-Channel Data Collection Multi-Channel Distribution Multi-Language Multiple Question Types Multiple Site Management Multiple User Accounts Offline Form Pageview Tracking Performance Metrics Proactive Chat Real-time Consumer-facing Chat Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Referral Tracking Reporting/Analytics Screen Activity Recording Scroll Maps Search/Filter Session Recording Statistical Analysis Survey Builder Survey/Poll Management Surveys & Feedback Tagging Territorial Mapping Third-Party Integrations Time on Site Tracking Transcripts/Chat History Transfers/Routing Trend Analysis Usability Testing Usage Tracking/Analytics User Interaction Tracking User Journeys User Research Analysis Visitor Tracking Visualization Web Traffic Reporting Widgets ## Lucky Orange Integrations Shopify Integration rated 4.8 from 13 reviews HubSpot CRM Integration rated undefined from -1 review WordPress Integration rated undefined from -1 review Shopify Plus Integration rated undefined from -1 review Google Optimize Integration rated undefined from -1 review BigCommerce Integration rated undefined from -1 review See all 7 integrations ## Lucky Orange User Reviews ## Lucky Orange customer ratings - Overall rating: 4.7/5 - Total reviews: 267 ### Rating distribution - 5 stars: 203 reviews (76%) - 4 stars: 51 reviews (19%) - 3 stars: 10 reviews (4%) - 2 stars: 3 reviews (1%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.6/5 - Customer support: 4.7/5 - Functionality: 4.6/5 --- ### Best Web Analytics Tool - Overall rating: 5/5 - Reviewer: Aqeel K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It captures and stores activities of website visitors in real time and you can see what actions your website visitors are taking in real-time. #### Cons They recently launched a new version which I didn't like and I am still using the old one. #### Vendor response Thank you so much for the five-star review and feedback. Observing customer behavior on your site is a great way to discover pain points and understand the visitor experience. Please don't hesitate to reach out if there is anything we can help you with. Cheers - Bradley from Lucky Orange Replied September 2022 --- ### Great Tool for Understanding Website Visitor Behavior - Overall rating: 5/5 - Reviewer: Sherree T. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, our experience with Lucky Orange has been very positive. The platform has helped us better understand visitor behavior, identify areas for improvement on our website, and make more informed decisions about the user experience. The session recordings, heatmaps, and visitor insights have been especially valuable, and the platform is easy to navigate and implement. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lucky Orange has given us valuable insight into how customers use our website. The session recordings, heatmaps, and live visitor tracking make it easy to understand user behavior and identify opportunities to improve the customer experience. Being able to see exactly where visitors are engaging, hesitating, or dropping off has helped us make better decisions about website design and functionality. The platform is intuitive, easy to navigate, and provides actionable data that would be difficult to gather through analytics alone. #### Cons The biggest challenge has been tracking interactions with some of our navigation menus and overlays. Otherwise, Lucky Orange has provided valuable insight into how visitors are using our website. #### Vendor response Thanks for taking the time to leave us a review! Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Regarding your feedback on tracking some menus and overlays, please send any examples to support@luckyorange.com and our team can take a look for you. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange Replied June 2026 --- ### Better than nothing - Overall rating: 2/5 - Reviewer: Lauren N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. You get what you pay for!! Just not happy with lack of notifications and general ease of use. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Honestly it is just ok - I am not notified when people come to the website and just not fluid enough #### Cons NO MOBILE APP! Honestly, in this age no mobile app is not going to cut it especially for a paid service. #### Vendor response We appreciate your feedback. Lucky Orange does indeed offer in-app notifications to alert you with a sound and/or banner for common triggers, such as when someone arrives on your site or replies to your chat. These notifications can be fully customized to show other important events, such as when a visitor clicks on a specific CTA or rage clicks. I would be happy to guide you through the process of enabling notifications, address any lingering usage questions you may have and discuss your feedback on a mobile app. While we have optimized our app for desktop usage to maximize access to features, we would like to learn more about how you envision using a mobile app to share with our product development team. Please reply to my last email so we can find a time to connect. I look forward to hearing from you soon and will keep an eye on my inbox for your email. Best regards - Jordan from Lucky Orange Replied December 2024 --- ### A Must-Have Tool for Understanding Visitors - Overall rating: 5/5 - Reviewer: Wade H. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Lucky Orange has been excellent. It’s an intuitive tool that provides valuable insights into user behavior, helping me make data-driven decisions to improve conversions and user experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like how clearly Lucky Orange shows customer behavior. The heatmaps and session recordings make it easy to see where visitors click, scroll, and drop off, which helps me improve my site layout and conversions. #### Cons Honestly, there wasn’t much to dislike, if anything, I’d just say there’s so much data available that it takes a little time to explore all the features fully. #### Vendor response Thanks for leaving us such a thorough review! Seeing exactly what your visitors and customers do and experience on your website through Session Recordings and Heatmaps can make all the difference in improving your website and growing your business. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Justin from Lucky Orange Replied October 2025 --- ### Your Pond Pros Review - Overall rating: 5/5 - Reviewer: Jerry M. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Love it. We use it everyday to better our business. On numerous occasions, we were able to spot where customers may have had a rough experiece or something we noticed that may have lead to less time on the site. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are able to catch any customer experiences that may hinder our business, simply by watching their experience on our site. Tremendous help! #### Cons Don't really have anything negative to say at this point. Maybe if there were a way to contact customers who visited the site. #### Vendor response Thank you for your review! Learning the pain points your customers are having and being able to quickly address them is invaluable. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange Replied March 2026 --- ### Knowing our customers helps us to maximize digital offers! - Overall rating: 5/5 - Reviewer: Brandon L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Lucky Orange has enabled us to completely understand how people actually interact with our tools and websites. We keep track of site usage, point up usability issues, and decide on the best course of action to improve the digital experience for every guest. Heatmaps and session recordings enable us to quickly identify areas of less interest and those that catch attention, so impacting our choices to maximize design, content organization, and calls to action. The bounce rate decreases and conversion rates increase dramatically. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Strong awareness of user behavior is necessary for us to be able to provide effective digital solutions fit for our clients' real needs. Real-time data on user interaction with our material and websites provided by Lucky Orange helps us to keep improving our offers. Since this platform does not require great technological knowledge to run its goals, one of its main advantages is that it lets the data be easily understood for the whole team. Functions including session recording, field surveys, heat maps, and funnel analysis become critical tools quickly seeing where users drop off, what interests them most, and how to maximize the experience. #### Cons Although the platform provides quite useful data, on a few times we have had to export the data and use other tools to examine the reports in more depth and better fit our particular need. #### Vendor response Thanks for leaving us such a thorough review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. We also love to hear that the entire team can easily use Lucky Orange and gather the insights they need without having a ton of technical experience. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Will from Lucky Orange Replied June 2025 --- ### Great for organic growth! - Overall rating: 5/5 - Reviewer: Keri H. - Verified reviewer: Yes - Industry: Tobacco - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s been positive! I look forward to my recap emails letting me know what’s going on. The only downside is it’s not great to navigate on mobile #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that I can replay customer sessions. It helps me understand the flow and see exactly where customers are falling off #### Cons I honestly haven’t found a dislike, I love my recap emails daily to see what an overview is. It includes everything I need #### Vendor response Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through Session Recordings can make all the difference in improving your website and growing your business. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Will from Lucky Orange Replied July 2025 --- ### I love this app! Highly recommend - Overall rating: 5/5 - Reviewer: Patrick D. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love how lucky orange allows us to track visitor behavior to the website. This helps us inform our website UX decisions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like learning the behavior of my audience and using that to inform how we design our website and user experience. #### Cons The dashboard is a bit hard to find where to view videos. I feel like that’s the main feature. Should be prominent. #### Vendor response Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange Replied November 2025 --- ### Lucky Orange...A Tool Worth Using - Overall rating: 5/5 - Reviewer: RON P. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Over the years that I have been using Lucky Orange, I have seen an expansion of services provided by them and this allows me to keep up with what my viewers are wanting to see on my website. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lucky Orange gives me the chance to see live, what people are doing on my website. This allows me the opportunity to see where they are clicking and viewing. A great marketing tool! #### Cons Really not much is there to complain about. #### Vendor response These are words we love to hear! We strive to make updates to the platform that continue to help our customers get that front row experience to show you how visitors use your website. Again, we appreciate your review, and we are here should you need anything else! Cheers - Justin from Lucky Orange Replied February 2025 --- ### A must have for any store - Overall rating: 4/5 - Reviewer: Callum H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive, I think there are a lot of valuable features this app offers compared to other view tracking apps and the plans seem reasonable for their price. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having enough features to be usable on the free version to give you a good idea on what you may be paying for with the full version. The display is intuitive and watching recordings back is very easy- which is what I was hoping to get with this app. #### Cons You get a lot of notifications off the bat, I have since turned most of them off but daily reports seems a little too much to begin with. A weekly report seems okay, but if there is any data you want to see I don't see why customers wouldn't just check on the app as opposed to rely on daily/weekly reports. I would also probably prefer to pay 10 dollars for 200 visitors a month, $20 seems quite a bit for the first plan, and 100 visitors a month is also not many- I wish there was a middle-ground. #### Vendor response Thank you for your review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Regarding your feedback on the notifications and email reports, you can easily adjust these or turn them off all together. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange Replied May 2025 --- Showing 1 - 10 of 267 Reviews [See All Reviews](https://www.softwareadvice.com/bi/lucky-orange-profile/reviews/) ## Lucky Orange Popular Comparisons [Screpy vs Lucky Orange](https://www.softwareadvice.com/bi/lucky-orange-profile/vs/screpy/)[Datadog vs Lucky Orange](https://www.softwareadvice.com/bi/datadog-profile/vs/lucky-orange/)[Hotjar vs Lucky Orange](https://www.softwareadvice.com/website-monitoring/hotjar-profile/vs/lucky-orange/)[Microsoft Clarity vs Lucky Orange](https://www.softwareadvice.com/bi/lucky-orange-profile/vs/microsoft-clarity/)[Fullstory vs Lucky Orange](https://www.softwareadvice.com/customer-experience/fullstory-profile/vs/lucky-orange/)[Smartlook vs Lucky Orange](https://www.softwareadvice.com/bi/lucky-orange-profile/vs/smartlook/)[LogRocket vs Lucky Orange](https://www.softwareadvice.com/application-performance-manage/logrocket-profile/vs/lucky-orange/) [Compare All Alternatives](https://www.softwareadvice.com/bi/lucky-orange-profile/alternatives/) ## Other Top Recommended Heatmap Software [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) **4.5** (776) Recently recommended **0** times [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/) **4.6** (545) Recently recommended **0** times [Instapage](https://www.softwareadvice.com/website-builder/instapage-profile/) **4.5** (365) Recently recommended **0** times [Looker](https://www.softwareadvice.com/bi/looker-profile/) **4.5** (285) Recently recommended **0** times Stuck Between Options? 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