About Sisense

Sisense is an agile business intelligence (BI) solution that provides advanced tools to manage and support business data with analytics, visuals and reporting. The solution allows businesses to analyze big and disparate datasets and generate relevant business trends for them.

Sisense allows businesses to combine data from many disparate sources and club them into a single database. Once done, the solution itself rearranges data into a predefined standard format. Users can then perform slicing and dicing over the complete data set using multiple filters and built-in analytic tools.

Sisense includes functionality for dashboards and scorecards, data warehousing, extract, transform and load (ETL) and a query and report writer. Sisense provides a variety o...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 8, Windows 10

323 Reviews of Sisense

Average User Ratings

Overall

4.55 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(189)

189

4 stars

(121)

121

3 stars

(11)

11

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 323 results

December 2017

Brian from ReMy Health Inc

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Implementation Was Great, And Support Continues To Be Great. We Enjoy Pushing The Limits

Real-time Internal visibility to operations for account and executive management, also providing similar visibility directly to clients through OEM license of Sisense. We've become dependent on the operational analytics from Sisense for both assessing the success of recent feature updates and prioritizing new features.

Pros

Great experience. We use Sisense both internally and resell (OEM) to our clients. Sisense implementation team did a great job helping us to complete our first use cases, which was a great source of hands-on education. We've been running with Sisense for more than a year and have seen useful new features, design updates, and bug fixes. Their support people are efficient, professional, knowledgable, and just nice people. There have been challenges as we push the limits of functionality, but support from both the sisense community and the Sisense support people has allowed us to push through those challenges. Sisense has a incredibly useful and valuable product today, and I look forward to seeing the product roadmap come to reality. The speed at which we constructed our original solution, and several solutions since, is outstanding. That speaks to the production functionality and performance, and the people at Sisense that have helped us along the way.

Cons

The product does not have the ability to view it's own operational metrics on a dashboard. We pointed this out during our implementation more than a year ago, and this is still lacking in the product. We've built our own functionality around this since, but it should have come out-of-the-box. The mobile experience also isn't nearly as rich as we'd like. They've grown quite a bit there in the last year, but still needs more capabilities.

August 2019

Maxime from MEDFAR Clinical Solutions

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Best product for your shift in data analytics

Working in healthcare, we needed a powerful tool that would allow us to make our clients capable of easily visualize and understand their data in order to improve their operational productivity as well as the quality of care they dispense to their population of patients. Thanks to Sisense, we offer a complete libary of dashboards and even allow clients to create their own dashboards. It allowed us to bonify our offering and therefore increase our revenues while better serving our clients.

Pros

Sisense is easy to install and setup. It easy to use, both on the data modelling and dashboard design aspects. It makes it the perfect tool to quickly set up added value dashboards and begin your shift towards understanding your data. Sisense is also easy to embed and therefore makes it easy to provide our users with self-service analytics. Sisense's customer success team is great and will make sure you quickly see the value of their product through a customized onboarding process.

Cons

The fact that multiple data models (elasticube) are competing for resources (mostly RAM) on a single server.

Reasons for Choosing Sisense

Ease of use. Ease of installation. Onboarding process and customer success team. Company's desire to partner with ours. Flexibility in pricing.

February 2021

Ron from B-Reel

Company Size: 51-200 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Exceptional resource for analyzing data in real time

Sisense has been a great ally for us, we have been able to make effective decisions as soon as possible, attack and quickly eradicate operational and commercial problems and optimize workflows thanks to its real-time data analytics. It has been a great benefit to have Sisense, we have been able to keep our productivity high. Recommended, it is very reliable and has allowed us to have a clear perception in real time of the reality of our business. We like having a tool as versatile and useful as Sisense.

Pros

I like being able to have such a versatile and useful tool to have a readable idea of the day-to-day in each work area within our organization. It provides a series of fairly intuitive dashboards, and in addition, it is easy to store and analyze the data. Their customer service is exceptional, they have a very attentive and helpful staff.

Cons

The tool is good, however there are still things that could be improved, especially in the mobile application, its performance could be better.

March 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

March 2019

Sisense is very flexible, but not for the faint of heart

We deployed Sisense embedded in our own suite of healthcare software products and have been overall fairly pleased with the results. We can achieve almost anything we set out to do with some combination of plugins and existing functionality, and some additional paid work through their professional services team. Unfortunately, I have not been impressed with the support we've received. We had a lot of critical issues during implementation and it was difficult to engage Sisense to actually help troubleshoot the problems. The support has improved over the past year but their stellar support was a prime selling point during the sales process and I can't say that they have delivered on that. Overall, there's a lot of opportunity when deploying Sisense, but be prepared to step up and solve your own problems.

Pros

We really liked the fact that sisense is a "full-stack" BI tool so we could keep a separate reporting data store without having to pay extra fees for SQL licensing. We have a LOT of data since we work in healthcare, and paying SQL licensing fees to store an extra set of data would essentially double our reporting costs. There are many plugins available that you can use in combination to build a very flexible system.

Cons

One of the issues we ran into was becoming dependent on plugins and non-standard setup procedure to support our unique needs. As our system grew, it was difficult to find reliable support people to work with us on the Sisense side. The support team did not have the technical expertise I would expect for such a complicated product, so we ended up learning a lot on our own and solving our own problems.

December 2020

Wendy from CACI

Company Size: 10,000+ employees

Industry: Computer Software

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2020

Powerful tool, constantly improving, but with a few 'growing pains'

Sisense is highly engaged in monitoring and supporting their customers needs and success. Their documentation and training options have grown a great deal, and the quality and content of those resources has improved significantly.

Pros

This is an extremely valuable tool because if offers many types of functionality, for users with varying technical skill levels. The evolution of this application, in just the 3 years we have used it, is also impressive. It is continually expanding its set of features and capabilities.

Cons

As with any product that is aggressively growing its suite of components, platforms, and overall degree of usefulness, some new offerings need corrections before achieving full implementation in certain environments. E.g. it is a little frustrating to see an awesome new capability (like BloX), but have to wait for it to be fixed for Linux, but that will hopefully be resolved soon.

Reasons for Choosing Sisense

Power and flexibility of visualizations, as well as diversity of connectivity (to data sources).