


Event tracking



Supported Operating System(s):
Web browser (OS agnostic)About Smartlook
Smartlook is a cloud- and mobile-based quantitative analytics solution that helps businesses of all sizes with user behavior and insights. Smartlook answers the ‘what’ and ‘why’ behind every user action. Primary features of the software include visitor recordings, event tracking, funnels and heatmaps.
Smartlook provides the option of replaying video sessions to identify customers, see Javascript errors and share recordings within the team. It also features a visitor journey module, which helps users with app integration and recordings segmentation with right filters. Automated event tracking enables businesses to know how visitors perform certain tasks, and conversion funnels provide reports on leads.
Primarily used by industri...
Event tracking
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
5.0
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
April 2019
Cynthia from Conduent
Company Size: 10,000+ employees
Industry: Information Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
April 2019
Smartlooked for awhile now
Smartlook has given time management a new definition. It allows us to save tremendous time and work more efficiently.
Pros
So we've been using Smartlook for some time now and I always thought it was a decent program. Having just gone through an entire tax season with almost every call utilizing this tool, it deserves a second view so to speak. Smartlook allows tech support or agents (in my company) to share screens with their customers. We can see their mouse movements, help them to navigate through the various options and features and troubleshoot errors by literally putting our eyes on it. It works by having the customer provide a code given on the website and this code allows access to their screen through Smartlook. Agents and customers alike have come to rely heavily on Smartlook to help get the support they need and get it in a timely manner. It makes a world of difference when you can see the screen, identify the issue and solve it all at once rather than take precious minutes and hours trying to describe what is going on and another hour trying to describe how to fix it.
Cons
The only thing I can say I least like about this software is that you can only screenshare within the website. Unlike another competition, you cannot screen the customers complete computer screen. If a customer wants to minimize a screen so you can see a document on their computer, for instance, you can't. In my line of work its not a deal breaker at all because the majority of the workflow is within the website.
Response from Smartlook
Replied April 2019
Thanks for your review! This review is not related to Smartlook but more to Turbotax. Please change this, Lukas
November 2020
Chryso from Stronde
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
Great for UX optimisation
We are generally loving so far the functionalities it offers to our team to be able to understand the digital behaviour of our users with our beta tool
Pros
The functionalities it offers, especially when starting as a freemium user. The UX is simple, automatically tracking important events that can be used to set up a funnel, the fast forward option and the highlighted elements you can review, etc.
Cons
We are not using the Heatmap functionality, and we believe there can be an improvement on that feature. We are using a separate provider for that.
Reasons for Choosing Smartlook
It had better options as a freemium user and also better UX for the video tracking element
Response from Smartlook
Replied November 2020
Thank you for your feedback and nice words! I will share it with our development team. - Tomas
May 2018
Faheem from Coucou Egypt
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
May 2018
Encountered issues often
Found some issues in our application that our visitors were facing.
Pros
The idea is good to view your customer actions in a live way. The platform is easy to deploy without changing your code.
Cons
Will pay more than you get. Data will disappear any day, Application filters don't work. Check alternatives as well.
Response from Smartlook
Replied January 2021
Hi Faheem, thank you for your review! Lukas CMO at Smartlook
May 2019
Michal from CDN77
Company Size: 51-200 employees
Industry: Internet
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Great qualitative analytics tool
Smartlook is a great addition to Google Analytics. It provides answers that you can't get from your quantitative data. A must-have for marketing analysts and UX designers.
Pros
Smartlook doesn't sample their recordings in comparison with most competitors. Their support and account management is top notch, wouldn't even consider a change because of them.
Cons
There are some bugs now and then but nothing too annoying. And I always get answers whenever I report them, it doesn't get unnoticed and they work on fixing them. User management is a bit clumsy at the moment but it should get better in the future.
Response from Smartlook
Replied June 2019
Hi Michal, really thank you for your review. Actually we are working on a new user management , to make it more clear. Thanks for your review, Lukas CMo at Smartlook
September 2019
Shawn from Self-employed
Company Size: 1 employee
Industry: Retail
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Functionality
5.0
September 2019
Great asset!
I got Smartlook to help build my conversion rate. I wanted to see what customers are clicking on and what they are not so I could improve my website to increase sales.
Pros
I loved how you can see heat maps on what visitors click on the most and what they avoid. I like that it literally records the visitors session to show you how to make improvements. I also like the fact if you pay for the entire year you get 2 months for free.
Cons
The only thing that can be changed is a lower price, maybe a smaller package. I have a small Business and it can get costly.
Response from Smartlook
Replied September 2019
Hi Shawn, thanks for your reviw. Lukas CMo at Smartlook