CRM Analytics Software

CRM Analytics Software

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About CRM Analytics

Salesforce Analytics Cloud, also known as Wave Analytics, is a cloud-based business intelligence (BI) system that provides an interactive platform to access and share business trends. The software provides data insights and helps to uncover new business opportunities. Analytics Cloud allows businesses to analyze critical sales and service specific data, generate business-relevant insights and make reformed decisions. The application seamlessly integrates with other Salesforce products such as Salesforce CRM, to share contact information and data insights across applications. The solution offers a contextual dashboard from where employees and partners can view data insights. The dashboard can also be used to track and monitor critical business metrics and KPIs. User...
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CRM Analytics User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 63 reviews

Jovana

Verified reviewer

Company size: 10,000+ employees

Industry: Hospitality

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

August 2021

Salesforce software makes your daily work easier.

I use this software to report daily work and tasks and to keep everything in the company's database, so it is easy to find and follow up later.

Pros

The Salesforce software makes my daily reporting sorted and easy to find. It keeps me updated and it makes my daily tasks easy to follow up.

Cons

The Software is very easy to use. I did not notice any problems so far.

Gabriella Oliveira

Verified reviewer

Company size: 501-1,000 employees

Industry: Education Management

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2021

Recomendo

Ótima experiência, organizou o atendimento de toda organização.

Pros

Ótima integração e interface intuitiva para novos usuários.

Cons

A existência de Delay na integração com o chat.

Anonymous

Company size: 1,001-5,000 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2019

Analytics is great, as long as your data is in Salesforce.

Expensive and there is always a hitch with Salesforce, but we are getting our money's worth and happy with the analytics we have built.

Pros

Any Salesforce plug-in to your implementation is a benefit, and this is a great one. As long as your data is in Salesforce, you have ample tools to run analytics and build reports.

Cons

We have a lot of data NOT in Salesforce, so have to use a third party tool to analyze that data separately. We are looking into Einstein, as they say you can use both external and internal data.

Ricardo

Company size: 1,001-5,000 employees

Industry: Banking

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2021

Salesforce Analytics Cloud Performance Review

Take decisions based on information result now easier

Pros

The dashboards are very handy and useful to our activities because it nicely integrates the information and presents it in a very digestable way with the enhancement of the Analytics Cloud

Cons

Knowledge ramp is a bit difficult to users that have no idea what is it

Reasons for choosing CRM Analytics

Because of the trailhead playgrounds to my employees result helpful to learn

Anonymous

Company size: 201-500 employees

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Functionality

out of 5

May 2022

SalesForce

Pros

I am able to share our POD's KPI report with my team.

Cons

It is not updated often enough for next month.

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