CRM Analytics Software
FrontRunners
About CRM Analytics
Salesforce Analytics Cloud, also known as Wave Analytics, is a cloud-based business intelligence (BI) system that provides an interactive platform to access and share business trends. The software provides data insights and helps to uncover new business opportunities.
Analytics Cloud allows businesses to analyze critical sales and service specific data, generate business-relevant insights and make reformed decisions. The application seamlessly integrates with other Salesforce products such as Salesforce CRM, to share contact information and data insights across applications. The solution offers a contextual dashboard from where employees and partners can view data insights. The dashboard can also be used to track and monitor critical business metrics and KPIs. User...
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CRM Analytics User Reviews
OVERALL RATING
Showing 1 - 5 of 63 reviews
Jovana
Verified reviewer
Company size: 10,000+ employees
Industry: Hospitality
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2021
Salesforce software makes your daily work easier.
I use this software to report daily work and tasks and to keep everything in the company's database, so it is easy to find and follow up later.
Pros
The Salesforce software makes my daily reporting sorted and easy to find. It keeps me updated and it makes my daily tasks easy to follow up.
Cons
The Software is very easy to use. I did not notice any problems so far.
Gabriella Oliveira
Verified reviewer
Company size: 501-1,000 employees
Industry: Education Management
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
June 2021
Recomendo
Ótima experiência, organizou o atendimento de toda organização.
Pros
Ótima integração e interface intuitiva para novos usuários.
Cons
A existência de Delay na integração com o chat.
Anonymous
Company size: 1,001-5,000 employees
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2019
Analytics is great, as long as your data is in Salesforce.
Expensive and there is always a hitch with Salesforce, but we are getting our money's worth and happy with the analytics we have built.
Pros
Any Salesforce plug-in to your implementation is a benefit, and this is a great one. As long as your data is in Salesforce, you have ample tools to run analytics and build reports.
Cons
We have a lot of data NOT in Salesforce, so have to use a third party tool to analyze that data separately. We are looking into Einstein, as they say you can use both external and internal data.
Ricardo
Company size: 1,001-5,000 employees
Industry: Banking
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2021
Salesforce Analytics Cloud Performance Review
Take decisions based on information result now easier
Pros
The dashboards are very handy and useful to our activities because it nicely integrates the information and presents it in a very digestable way with the enhancement of the Analytics Cloud
Cons
Knowledge ramp is a bit difficult to users that have no idea what is it
Reasons for choosing CRM Analytics
Because of the trailhead playgrounds to my employees result helpful to learn
Anonymous
Company size: 201-500 employees
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2022
SalesForce
Pros
I am able to share our POD's KPI report with my team.
Cons
It is not updated often enough for next month.
