Salesforce Einstein Analytics Cloud (Wave) Software


Salesforce Analytics Cloud, also known as Wave Analytics, is a cloud-based business intelligence (BI) system that provides an interactive platform to access and share business trends. The software provides data insights and helps to uncover new business opportunities.

Analytics Cloud allows businesses to analyze critical sales and service specific data, generate business-relevant insights and make reformed decisions. The application seamlessly integrates with other Salesforce products such as Salesforce CRM, to share contact information and data insights across applications. The solution offers a contextual dashboard from where employees and partners can view data insights. The dashboard can also be used to track and monitor critical business metrics and KPIs. Users can auto-generate slides and presentation with data visuals and key points using one-click storytelling feature.

Salesforce Analytics Cloud is a mobile compatible application that can be accessed on both Android and iOS devices. The solution can be used by companies operating in multiple industries.



37 Reviews of Salesforce Einstein Analytics Cloud (Wave)

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 37 reviews

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Superb Analytics Tool

Pros

Great analytics tool used to make data driven decisions.

Cons

You need to be heavily invested in Salesforce products to use this.

October 2018

Fraser from Ideagen PLC

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Functionality

4 of 5

October 2018

A great BI tool

Pros

- the integration with Salesforce
- a very intuitive user experience
- cloud based, so has enterprise scalability

Cons

- the ability to visualise your data is better on some other BI tools I have used in the past
- it needs to be integrated with another BI tool to unlock its full potential

March 2018

Kevin from Salesforce Consultant

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Amazing platform for Amazing Analytics

Pros

Amazing visual experience for your data. Users find it so much easier to use and view data as well, which allow them to drive their performance in the right directions. The visualization of data not just from salesforce but also from outside systems is a huge plus as well, as now we can see all of our data in one place.

Cons

It is a heavy lift to implement and at first it can take a little bit of time to understand what you are looking at. But once it clicks it is off to the races.

March 2018

saeed from sb design

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

outstanding.

Pros

This account based marketing (ABM) solution designed to select valuable prospects, share web content, and analyze campaigns.

Cons

It does need an analytical type experience. Which make it a bit hard to use. Lack of functionalities.

March 2018

David from RTL LLC

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

Neat solution

Pros

Solid tool. Gets the job done. Easy to setup and manage. The client loved the solution and their sales reps use it frequently. Sometimes it feels like they are still working on new features and thats OK

March 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

March 2018

SalesForce is a great tool to manage customers/clients information. It is pretty easy to use.

One benefit of using SalesForce is that I save a lot of time when I pull up account and I have the benefit to customize views to help me have everything organized.

Pros

SalesForce has the ability to store many accounts with the customers/clients information and easy to find them and create new account.

Cons

The software itself could be a little more nice-looking. I believe it can have several updates to make it easier to use.

March 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

March 2018

This software has been useful in my non-profit management experience.

Pros

The export functionality made it easy to share information with those outside the nonprofit organization.

Cons

I wish it had greater permissions settings so that I could give volunteers outside of the organization the ability to use the tool.

December 2017

Raghunandan from CRITICALRIVER Inc

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2017

SFDC BI Platform

Pros

One of the best cloud BI platform. We can notice that Salesforce is improving Einstein Analytics continuously in their releases. AI in Einstein analytics is simply superb and easy to adopt.

Cons

More functionalities needs to be added.We all know it is improving but when compared to other BI tools like Tableau, some features are lagged.

November 2017

Ayushi from ASU

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

November 2017

A great software.

Pros

provides with great analytics. Good tool to use. Would definitely recommend. It is certainly better than most softwares out there.

Cons

There would be some more features added to it. Still lacks some basic features such as inventory management.

July 2017

Mateo from AR Furniture

Company Size: 2-10 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

3 of 5

July 2017

Great software

its a good software for small business like mine

Pros

The price its low and the futures are amazing for the price ,they don't try to take your money for every single think that you need.

Cons

they dont track my inventory and the reports are complicated some times but i can export my data to excel and figure it out what i need

April 2017

James from Union Machinery

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

April 2017

Good Product - Limited Experience with it

ACT User! Boss' son had us try it out, found it somewhat useful but had limited experience with it so decided to stick with our current CRM tool ACT!

March 2017

Gail from Speech Pathways of Brevard

Company Size: 2-10 employees


Ease-of-use

4 of 5

Value for money

5 of 5

Functionality

5 of 5

March 2017

The Wave

I signed up with Wave for a free alternative to Quickbooks to run my business. The software is easy to use and categorize your purchases and the best part it is free. They do charge to do your payroll. Although, I am savy with software I found it cumbersome to navigate to see the summary of my categories. I liked it so much I am also using it for my personal accounting.

Pros

It's fee and relatively easy to navigate.

Cons

I had trouble finding where the information went after I categorized it.

December 2016

James from Golden Tennis Strings

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2016

Expensive BI Toolkit

Salesforce keeps expanding its reach in the CRM market and is bringing deep analytics power to the cloud also with Analytics. It is pricey however but if you are after a suite of tools to rest on top of your data without integration services, this might be the one for you.

December 2016

Julia from Eventbrite

Company Size: 501-1,000 employees


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

Has been amazing so far!

We recently implemented wave and it has been really amazing so far! The grouping, cutting and slicing of data is just amazing. It really makes the sales reps and the management team be in Salesforce and do most, if not all, their reporting needs. It took us about 3 months to get this up and going and we were happy with the way things had rolled out. The only thing is that it takes some training to use this tool the right way.

Pros

Great insights to your data, clean polished UI

Cons

Training costs and resource availability to get this going.

December 2016

Reyner from Eventbrite

Company Size: 1,001-5,000 employees


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2016

Doesnt live up to the expectations

The look and feel of this tool is really good but as you start using it more and more you see where it lacks. Salesforce really did sell this one big! I like it for its features but I dont think it is value for the money. I think for the amount we paid we could have found a cheaper tool with similar functionalities. Its speed is definitely fast compared to the normal salesforce reporting and dashboards. It loads up reports and shows them pretty neatly. To achieve a specific ask, it takes a lot of customization and then you again need to invest on a dedicated resource to keep building the lenses and views for you.

Pros

fast and clean
Flexible

Cons

Pricey
Too much customization needed

December 2016

Laura from Eventbrite

Company Size: 1,001-5,000 employees


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2016

Pricey - But reaps its returns eventually

As we all know that the standard salesforce out of the box reporting and dashboards isn't that great. This tool mainly looks to eliminate any complaints in regards to that and it definitely does that. The type of lenses and dashboards you can create is amazing! The look and feel of it is very modern and fancy. It has a flat data architecture so it can group, mould and join your data neatly. It is however, not that easy to administer and maintain it. You definitely need specialists to work with you and help get this up and running.

Pros

Great Interface
More granular data reporting
Powerful and fast

Cons

Complex to maintain
Doesnt directly sync / integrate with databases.
Cant replace something like Mulesoft or Bhoomi.

December 2016

Alison from Freeman

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

2 of 5

December 2016

Salesforce Analytics - Wave

Salesforce Analytics is a great tool for experienced administrators in your company. For beginners or people looking to find information quickly, building it out can be time-consuming. Similarly to Dashboards, once it's built, it's easy to use..but building requires time and knowledge of your API.

October 2016

Ashley from Freeman

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2016

Analytics Cloud Review

We purchased the Analytics Cloud for the Wave features and using Wave has been great. It's a bit difficult to understand and get used to at first, but once you get your hands on it, it's easier to understand and build with. Produces great results aesthetically & fundamentally.

October 2016

Ravi from Independent

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

Best analytics software for a business user

software developer who uses wave to analyze data. Most often the data is in some delmited format for which wave has an easy to use API

October 2016

Nadia from City of Hope

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2016

Analytics Cloud Review

Analytics cloud has been really easy to use without any coding background. I find it helpful to use the analytics cloud to look at all the variables that we collect in our salesforce org.

Pros

Ease of use.

Cons

Doesn't come with our instance/requires some integration.