--- title: "Diligent Boards Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Diligent Boards. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Diligent Boards is a good fit for you!" source_url: "https://www.softwareadvice.com/board-management/diligent-boards-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Productivity Software](https://www.softwareadvice.com/productivity/) / [Diligent Boards](https://www.softwareadvice.com/board-management/diligent-boards-profile/) / Diligent Boards Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/board-management/diligent-boards-profile/) Reviews [Alternatives](https://www.softwareadvice.com/board-management/diligent-boards-profile/alternatives/) # Diligent Boards User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 341 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.4/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 250 reviews (73%) - 4 stars: 80 reviews (23%) - 3 stars: 8 reviews (2%) - 2 stars: 2 reviews (1%) - 1 star: 1 reviews (0%) ### Most mentioned pros - Offline document viewing on tablets, private annotation capabilities, and granular access control simplify executive meeting preparation. - This platform has helped me create meetings improving collaboration with board members and export documents. - As I've started “not flipping through the organized piles of board materials” in preparation for my meetings, using Diligent Board but one secure repository to manage everything has been a game changer for me. ### Most mentioned cons - Although certain aspects of the interface are somewhat antiquated and some of the features such as Search etc, take a bit of time to get used to. And there is an occasional lag during peak times of the day when I’m trying to push through rapid fire updates. - So, to link the same e-mail in different organisations, Diligent required the user approval and that the user informed the organisations which he/she had the e-mail registered. As this information is pointless for the person that is implementing the platform (me) and for confidentiality matters this same person should never had the information, I understand Diligent should check this information by itself or exclude this requirement, keeping only the user's formal approval for linking the e-mails. - Sometimes the interface seems a bit dated and could do with some better navigation such as when I want to go back and forth between two sections or browse through past documents. ## Diligent Boards customer reviews Showing reviews 1-25 of 341 (page 1). ### Essential platform for board governance. - Overall rating: 4/5 - Reviewer: Robert D. - Verified reviewer: Yes - Industry: Chemicals - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was quite positive. Before this software creating board packs was extremely manual and needed a lot of user intervention. Any updates that came in late were in risk of not making it in. there was always the possibioity of incorrect packs being used by members. Storing them was also a pain. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It allows you to signup for only the modules that you need. It is cloud based and can be used on any device with a browser as well as native iOS apps. It is very easy to create and update books and to keep them updated across all users to ensure the most recent pack is available. #### Cons Some of the user/committee setup needs to be done by customer service. While they are quite responsive it seems unneccessary and they are improving on this. If you have a small board/irregular meetings it may be costly for you. --- ### Good system - Overall rating: 4/5 - Reviewer: Syed W. - Verified reviewer: Yes - Industry: Entertainment - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall would recommend to any legal professional. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Different functionalities that are available. #### Cons Sometimes more technical issues than expected. #### Reasons for switching to Diligent Boards More features in diligent that allow for better experience. --- ### Makes it easier to be a board chair - Overall rating: 5/5 - Reviewer: Katherine F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered Diligent is the go-to platform for the hospital system where I'm a board chair. Having a common platform across all hospitals makes it easy to go from meeting to meeting across facilities. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having everything needed for a meeting in one place #### Cons Navigation across agenda tabs or within long documents is cumbersome. --- ### Review of Diligent - Overall rating: 5/5 - Reviewer: Julie T. - Verified reviewer: Yes - Industry: Warehousing - Company size: 5001-10000 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it has been great. The help line is awesome! They have spent numerous hours on the phone with me. Very patient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I love the help they provide whenever I have a question. #### Cons The cost. It is extremely expensive compared to the competitors. #### Reasons for choosing Diligent Boards Because it was less confusing and more organized. --- ### Efficient Way to Create Board Books - Overall rating: 5/5 - Reviewer: Nubia H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered It has saved me many many hours when it comes to compiling and distributing board books before each meeting. Especially love that you can replace/edit a document rather quickly and easily without disrupting the order/pagination of the book like it would have occurred when compiling a book using Word or Adobe. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Makes creating board books easy and efficient. #### Cons Would like a better graphic user interface (GUI). #### Reasons for choosing Diligent Boards CEO had used Diligent on another board he serves on and liked the ease of it. --- ### Diligent is a solid solution for a Board portal - Overall rating: 5/5 - Reviewer: Paul R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Diligent has been and excellent tool that is easy to setup meetings and easy for participants to log into to review posted materials. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is extremely easy to create an agenda and post files to Diligent. Also, you can copy prior meetings to create new ones, which is especially helpful if the agenda has few to no changes. #### Cons Diligent has sporadically been buggy. However, customer support is very responsive. #### Reasons for switching to Diligent Boards Diligent was much easier to use and was used by board members that were on other company boards. --- ### Great system, easy to use and sleek - Overall rating: 5/5 - Reviewer: Lily Y. - Verified reviewer: Yes - Industry: Automotive - Company size: 501-1000 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've had a good experience using Diligent Boards as an administrator. The users I support have never expressed frustration using the system as it's very straightforward. The changes I make apply right away (I know some systems require an overnight update to display changes). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The portal is easy to use (e.g., creating books; adding or removing users). #### Cons Limited number of users (would cost more); downloaded presentation has extra borders I find annoying #### Reasons for choosing Diligent Boards Diligent is easier to use - we were thinking of cost savings measures, but decided to renew Diligent Boards. --- ### Easy tool for Board packages - Overall rating: 5/5 - Reviewer: Linda M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The organization of the resources on the dashboard, being able to administer user profiles, and the ease of uploading documents for the Board package. #### Cons I don't have anything that I dislike about the platform. #### Reasons for switching to Diligent Boards Director Point was discontinued and we had to switch. --- ### Diligent has really made our meeting process easier - Overall rating: 5/5 - Reviewer: Sasha S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We save money on printing and postage, and I think that is fine. At least I am not worried about the data leaking during those times we discuss confidential topics, because the security is very secure. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The AI for taking minutes is actually working, which is odd because most software like this doesn’t do much of anything. I like being able to take a whole agenda from last months’ meeting and simply change the date. I’ve been worried my iPhone would crash during a vote, so far, no problem. When I need help, I’ve had good luck getting someone to answer the phone at support. #### Cons Getting this to communicate with all of our other applications is a nightmare. It’s frustrating that the auto-numbering feature still does not work for agendas. I also hate dealing with the board member who won’t enable two factor authentication (2FA), it creates so much hassle in trying to resolve their issues. --- ### Diligent Board review. - Overall rating: 4/5 - Reviewer: Maria Y. - Verified reviewer: Yes - Industry: E-Learning - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This platform has helped me create meetings improving collaboration with board members and export documents. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Document exportation. Communication and meeting management among board members is secure. Agenda sharing between board .Easy to get used to it. #### Cons I have nothing much to dislike about this platform apart from that AI does not predict agenda, everything else is good. --- ### Must have products for boards - Overall rating: 5/5 - Reviewer: Kevin K. - Verified reviewer: Yes - Industry: Insurance - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great product for supporting several boards #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. Secure place to keep board materials. #### Cons Price per user. Difference between app and web version. #### Reasons for switching to Diligent Boards Before my time. I was not involved in the transition --- ### I love this tool - Overall rating: 5/5 - Reviewer: Abigail A. - Verified reviewer: Yes - Industry: Information Services - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good I love using Diligent is a great tool #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Easy to navigate and no regrets at all!!! #### Cons Easy to navigate and it’s a great tool for our company #### Reasons for switching to Diligent Boards My company wanted to try something else. --- ### A satisfied user - Overall rating: 5/5 - Reviewer: Dave T. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very satisfied. It’s a great tool and has significantly improved my board meeting prep efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy access and easy to navigate. Easy to use in board meetings and easy to move from one agenda item to the next with different views. #### Cons I can’t think of anything I’m not satisfied with --- ### Happy Customer! - Overall rating: 5/5 - Reviewer: Michael F. - Verified reviewer: Yes - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been very positive. The product is great and the service is always quick and reliable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very efficient as it is structured and designed for usage by board directors. #### Cons It would be helpful to have more parameters when searching for prior documents or files. If they could add date range, or other parameters to narrow down what comes up would be helpful. --- ### A great tool for easy board meeting material assembly! - Overall rating: 5/5 - Reviewer: Cheryl S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Diligent Boards has been a great tool for our board meetings. We look forward to continuing to evolve our use of the platform! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ease of creating a board book and making changes as needed. #### Cons If I am replacing a file that has a different number of pages, it will not allow me to do so and still keep notes that have been written by board members. --- ### Diligent Board: Intelligent and User-Friendly Platform for Board Materials! - Overall rating: 5/5 - Reviewer: Bobbie C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Diligent Boards is one of the best I have ever had! I have worked with corporate boards for over 25 years and this is by far the most "intelligent" platform I have ever used. Being able to construct a board book, make changes, control the access of not only the book but of individual documents and having multiple platforms to view materials (web, mobile, etc.) make Diligent a hands-down choice for me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easily customizable to accommodate individual boards User-friendly, even for those with limited technical skills Signature voting for [sensitive content hidden] to approve consents/resolutions and other documents #### Cons Replacing a document with annotations is a challenge - the system is designed to maintain the integrity of the document and keep the notes on each designation page. It would be helpful if there was a way for [sensitive content hidden] to make notes within a document and the notes would transfer as a "notes page" to accompany the document and allow for replacements or updates without losing the notes. --- ### Michael Bruckner AVITA Review - Overall rating: 4/5 - Reviewer: Michael B. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with Diligent Board has been extremely positive. We our very happy with the software and it is a massive upgrade from what we were previously using. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love the simplicity and how user-friendly the software is #### Cons I wish that we had the ability to edit documents within diligent once they've been uploaded #### Reasons for switching to Diligent Boards to upgrade to a more easy-to-use software --- ### Easy to use and the customer service is phenomenal! - Overall rating: 5/5 - Reviewer: Tracey H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Diligent has great customer service--they are very responsive and easy to work with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is really easy to use and it saves a lot of paper because our members can read the documents online. #### Cons I cannot think of any--it is very user friendly! --- ### Good platform for board materials - Overall rating: 4/5 - Reviewer: Iris C. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience with Diligent is positive #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Comprehensiveness of Board Materials is the best aspect of Diligent Boards #### Cons Site Navigation can sometimes be confusing --- ### Board Support - Overall rating: 4/5 - Reviewer: Randy G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I sit on two boards that use Diligent and have been impressed with its easy functionality. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Well organized, concise and with a library of source documents. Diligent Boards has it all. #### Cons As a user for over 5 years I’ve not yet found anything I don’t like. --- ### A very good product, one minor complaint - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Banking - Company size: 501-1000 employees - Product usage: Used monthly for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have used for many years across numerous companies. all experience has been good except for navigation on a desktop #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros load on multiple devices; syncs; ease of marking up docs. fast load and sync #### Cons 1. on desktop the navigation is quirky. sometimes pg up/down, sometimes the arrows, sometimes nothing works to move the pages qkly 2. sometimes auto sync dsnt work and I have to "update" 3. price --- ### Great Application - Overall rating: 5/5 - Reviewer: Paul G. - Verified reviewer: Yes - Industry: Investment Management - Company size: 501-1000 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Customer service is excellent. Available all the time with prompt solutions to any issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to navigate. Well thought out and useful features throughout all of the App. #### Cons Nothing. The above mentioned are all positive comments. --- ### Simple and enought. - Overall rating: 5/5 - Reviewer: Nathiely C. - Verified reviewer: Yes - Industry: Food Production - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of use (uploading documents, downloading, high speed of the system in general). #### Cons I believe the system has opportunities for improvement, such as implementing a tool for transcribing meeting minutes. --- ### Diligent Review - Overall rating: 4/5 - Reviewer: Lena G. - Verified reviewer: Yes - Industry: Legal Services - Company size: 1001-5000 employees - Product usage: Used monthly for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The customer service has been excellent and the portal is very user friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The organization of having all the materials on one portal #### Cons I run into issues uploading files even with the max capacity. --- ### Board Books - Overall rating: 4/5 - Reviewer: Jason K. - Verified reviewer: Yes - Industry: Banking - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall good. Be sure to download material when you have WiFi #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Nice having all meeting materials in one place to access #### Cons Getting locked out and difficulty getting back in ## More reviews [Next reviews](https://www.softwareadvice.com/board-management/diligent-boards-profile/reviews/?page=2) --- Diligent Boards Reviews, Pros and Cons - 2026 Software Advice