Process Director vs Triaster

RATING:

4.5

(40)

Process Director has 40 reviews and a rating of 4.55 / 5 stars vs Triaster which has 13 reviews and a rating of 4.62 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (40)
4.6 (13)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
June 22, 2022
May 26, 2022
Pros/Cons
  • Pros

  • Process Director switches the focus from custom solutions development to business process optimization.
  • Developer Friendly : Lot of components are really reusable that helps the developers to save considerable amount of time. Timeline : One of the best object I have come across.
  • Cons

  • Support when errors occur can be cumbersome. I don't have much experience in this area, so replicating errors, getting logs to capture the info, and deciphering the errors is time consuming.
  • Troubleshooting issues - sometimes finding root cause is difficult. Bug fixes not clearly communicated as to how they were addressed in the next software release.
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  • Pros

  • The logic behind it and the customer involvement in it's development. User requirements are obtained to further improve the functionality.
  • The key function I like best is its mobile ability, this allows our operations teams access to our management system.
  • Cons

  • Only issues we had so far was linking documents to the process maps which had a few teething problems.
  • There is no automatic warning when a map is not published you have to manually go into the menu edit to check.
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Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos