SurveyMonkey Apply vs TouchStone Business System

RATING:

4.6

(302)

SurveyMonkey Apply has 302 reviews and a rating of 4.57 / 5 stars vs TouchStone Business System which has 31 reviews and a rating of 4.87 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (302)
4.9 (31)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4.5 / 5
5 / 5
Last Review Written
April 12, 2024
September 28, 2023
Pros/Cons
  • Pros

  • It's nice if you want to manage a group of people for a program.
  • Provides you with great survey and easily accessible ones.
  • Cons

  • We were unable to remove the value from the middle of the field drop down so we ended up duplicating the fields with new drop down instead.
  • Trying to login and find my way around, once you find what you need is relatively intuitive, but the first step is brutal. Also would like the language setting to remain where we set it.
Read all user reviews
  • Pros

  • Easy to use but more importantly the way it organizes our business.
  • The personal support at Touchstone is great. Touchstone's library of sample process is extremely helpful.
  • Cons

  • My personal problem with the software is not the software itself but my lack of time to spend on building the workplans that we need.
  • The most difficult thing for us is taking the time to get familiar with all aspects and to remember to go to Touchstone instead of the myriad of notepads and physical documents (breaking bad habits).
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos