TouchStone Business System vs Lucidchart

RATING:

4.9

(31)

TouchStone Business System has 31 reviews and a rating of 4.87 / 5 stars vs Lucidchart which has 2056 reviews and a rating of 4.54 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.9 (31)
4.5 (2056)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
5 / 5
4.5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
5 / 5
4.5 / 5
Last Review Written
September 28, 2023
April 22, 2024
Pros/Cons
  • Pros

  • Easy to use but more importantly the way it organizes our business.
  • The personal support at Touchstone is great. Touchstone's library of sample process is extremely helpful.
  • Cons

  • My personal problem with the software is not the software itself but my lack of time to spend on building the workplans that we need.
  • The most difficult thing for us is taking the time to get familiar with all aspects and to remember to go to Touchstone instead of the myriad of notepads and physical documents (breaking bad habits).
Read all user reviews
  • Pros

  • I like that I can make any type of chart and it's super easy to use. I prefer this to any other ones I've used in the past.
  • I love that this program is easy to use - as someone who creates a lot of process maps and manages a lot of projects, Lucidchart is a wonderful too.
  • Cons

  • This bad user experience could have been avoided by simply letting me know beforehand.
  • Sometimes the arrows from one action box to the next get a bit wonky and crazy. Not the end of the world, but slightly annoying sometimes.
Read all user reviews
Pricing Range
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FrontRunners

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FrontRunners

2021

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos