There's no way to print a report of those on our contact list. Although customer service is readily available there's lack here and I will explore all other avenues  before contacting them.

It has worked flawlessly every time we've been called on to use it (for making emergency announcements to our group). It is  priced right, and very well worth the small cost.

It has never been easier to send marketing SMS. The software is very easy to use and inexpensive.

This is worse case scenario. When people of a church is not received notifications, they are not engaged, if not engaged...well you can follow.

A great bargain for any Church who needs to contact circles of volunteers.

The things we like most about this software is it ease of use, price points, and the ability to both use the app on our phones or the website on the computer to communicate with our audience.

Not to mention the price. It was very nice to see such a program that was checking all of our boxes.

Although our business size is 11-50 employees, we are able to utilize this software to quickly share information to the more than 350 members of our congregation.

The product is easy to use and customer support is great.

The software is user friendly and very affordable, and offers integration with third parties.

The only thing I dislike is how it rounds up the time used.

Service was great and I was able to reach my customers quickly and efficiently.

Perfect for small busnesses, like ours. I truly appreciate that, too, being I am paying out of pocket so that my boss dosen't reject the concept due to budget.

That way, they can call me back and we can work out a solution during the school day that will benefit the student and hopefully lead to better performance.

Our customers are grateful we are on top of our game - simply because we are sending them text messages along the way and keeping them from any surprises.

I was up and running in 5 minutes and we have continued to use it. Once set up it runs on auto-pilot, thanks to the Zapier integration.

I have pre-recorded items that I use frequently so that I can just click on the message I want to send. It is easy to use and the price is reasonable.

The app is very good and easy to use the image gallery also.

There is no way of pulling up the written portion of a recorded message  to make adjustments after it has been created.

Has a great app that can be used on the phone. Revolutionized how we communicate with our church for special events and other news and announcements.

I really enjoy how easy and quick it is to make calls and send messages to my students and their parents.

The cost is very reasonable. There seems to be good customer support available, but I never needed it because the system was so easy.

I love the ability to instantaneously get the important information out to everyone at the same time. OR the ability to customize lists, so that I only send information to specific people.

The best part of the software for me is the convenient APP that can be used to easily scheduled or send a broadcast to all of our church members instantly.

This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

US Dollar

DialMyCalls is a cloud-based auto dialer solution that helps businesses of all sizes automate voice broadcasts, text messaging and email communications. The platform enables users to import contacts and send recorded messages to them. Its reporting module lets enterprises gain insights into delivered/undelivered text messages and call answered status for voice broadcasts.


DialMyCalls includes a contact management system, which lets organizations add, modify or delete contacts or create groups for sending targeted messages. Its contact labels feature allows users to add multiple phone numbers/emails to a single contact and create tags such as mobile, work and secondary. Additionally, its mass notification portal offers a self-managed system, which enables members to sign-up for alerts.


DialMyCalls integrates with various third-party applications such as Eventbrite, Google Calendar, HubSpot, iContact, MailChimp and Salesforce. The product is available on monthly subscriptions or usage-based pricing and support is extended via phone, documentation and other online measures.



LongDescription

Text-to-Win

Shortcodes

Status Tracking

Mobile Alerts

Email Alerts

Customizable Reports

Automated Responses

Mass Texting

Access Controls/Permissions

SMS Messaging

Templates

Employee Directory

Scheduled Messaging

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Auto-Dialer

Call Recording

2-Way Messaging

Call Disposition

Template Management

Scheduling

Data Import/Export

VoIP

Mobile Coupons

Two-Way Communication

Text to Speech

Contact Management

VoIP Connection

Mobile Access

Survey/Poll Management

Mobile Keywords

Risk Alerts

Social Media Integration

Real-Time Notifications

Real-Time Updates

Caller ID

Alerts/Notifications

Employee Database

Reporting & Statistics

Reminders

Telemarketing Management

Geotargeting

Real-Time Chat

Chat/Messaging

Customizable Templates

Interaction Tracking

Multi-Language

Real-Time Reporting

Power Dialer

Reporting/Analytics

Polls/Voting

Contact Database

Video Conferencing

Mass Notifications

Third-Party Integrations

Call Transfer

Surveys & Feedback

User Management

Activity Tracking

Customer Segmentation

Communication Management

Campaign Scheduling

Call Routing

Content Management

Answering Machine Detection

Call Scheduling

Call Reporting

Multi-Channel Communication

Multi-Language Alerts

Employee Communities

Activity Dashboard

SMS Marketing

Campus Notifications

SMS Polling/Voting

Conferencing

Incident Management

Campaign Management

Audio/Video Messaging

Automatic Outbound Dialer

Web browser (OS agnostic)

DialMyCalls offer both monthly and pay-as-you-go plans. Discounts are available for schools, churches, and non-profits.  
Pay-as-you-go plans start at $10 for 140 credits, and are based on the number of credits required. One credit equals one text message or 30 seconds of call time:
140 credits: $10
380 credits: $25
825 credits: $50
1800 credits: $100
5000 credits: $250
11000 credits: $500
25000 credits: $999.99
Volume packages are available for customers requiring more than 25000 credits.
Monthly plans start at $7.49/month and are based on number of phone numbers required:
1-25 phone numbers: $7.49/month
25-50 phone numbers: $14.99/month
51-100 phone numbers: $34.99/month
101-200 phone numbers: $54.99/month
201-300 phone numbers: $74.99/month
301-400 phone numbers: $84.99/month
401-500 phone numbers: $94.99/month
Volume packages are available for customers requiring more than 500 phone numbers.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

DialMyCalls

In Person

Live Online

Webinars

Documentation

Videos

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Employee Management

Case Management

Multi-Channel Management

Session Recording

IT Asset Management

Dispatch Management

Real-Time Monitoring

Workflow Configuration

SSL Security

Electronic Signature

Sentiment Analysis

Single Sign On

Project Planning/Scheduling

Project Management

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Customer Database

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Email Tracking

Customer Complaint Tracking

Email Templates

Self Service Portal

Customer Experience Management

Project Time Tracking

Social Media Monitoring

Multi-Channel Data Collection

Performance Metrics

Routing

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

DialMyCalls vs Freshdesk

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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