XCALLY

Zendesk

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Ratings & Reviews

Overall Rating

4.83 / 5 (77)

4.35 / 5 (2,370)

Ease-of-Use

5.0 / 5

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

5.0 / 5

4.5 / 5

Last Reviewed

May 4, 2020

May 26, 2020

Pros/Cons

  • Pros

  • Easy to use, well supported, new capabilities. Configurations are intuitive and the product is versatile

  • Very easy to integrate with existing systems and use aswell

  • Cons

  • Because of its fast growing there are updates very often, some of them have some bugs which must be corrected on later versions.

  • There are not many cons that I mention in this review. However, I need more friendly interface of this system.

  • Pros

  • The interface and side menus are great and the easy of use.

  • Love the accuracy and efficiency of this software. Makes my everyday work flow so much easier and more efficient.

  • Cons

  • The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.

  • Background workflow good but still not as flexible as others, Salesforce service cloud for example.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2019

FrontRunners

2019

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots