Commence CRM

Zendesk

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Ratings & Reviews

Overall Rating

4.83 / 5 (40)

4.35 / 5 (2,372)

Ease-of-Use

5.0 / 5

4.5 / 5

Value for Money

5.0 / 5

4.0 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

October 9, 2019

May 28, 2020

Pros/Cons

  • Pros

  • The flexibility to tailor things yourself is well above competitive products. The reliability of the product is outstanding and customer support has been very good, friendly knowledgeable staff.

  • (1) Tremendous value (2) Really, really flexible, and builtin design tools have allowed us to easily enhance the app to meet our (very unique) needs. (3) Easy to use, with excellent performance.

  • Cons

  • A bit difficult to learn, but well worth the effort. Changing templates after updates to the products has presented us with unique challenges which were overcome through customer support.

  • In the original product, the synchronization of the desktop database could sometimes hiccup, although with the web version, this is no longer a problem.

  • Pros

  • The interface and side menus are great and the easy of use.

  • Love the accuracy and efficiency of this software. Makes my everyday work flow so much easier and more efficient.

  • Cons

  • The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.

  • Background workflow good but still not as flexible as others, Salesforce service cloud for example.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

8 Recommendations

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots