Designed for small to midsized organizations, Commence CRM is a flexible and customizable customer relationship management system with features to help companies nurture leads and improve sales. The system includes several modules and features, including marketing automation, lead management, help desk functionality, a customer portal, reporting and project management.
The dashboard presents real-time information, showing emails, tasks to complete, service tickets, alerts and new leads. The dashboard allows users to see up-to-date sales activity and respond to emails, and can be customized by each user or according to job function.
Marketing automation features offer pre-built templates to launch targeting campaigns with a customizable budget, and the ability to analyze the response rate and revenue of campaigns. Users can then rank customers based on their purchase history and profitability.
Finally, Commence CRM manages the entire sales cycle, schedules appointments and to-dos, records interactions with customers and generates forecasts and performance reporting.
Frank from Anthem
Employees number: 2-10 employees
I have used many of the most popular CRM SaaS products on the market and Commence CRM has worked best fro us because you can keep things simple, or go as deep as you need to with regard to managing daily operations, sales, tracking, sales projections, managing account and contacts. The features work as you expect them to and the support has been excellent. With a single telephone call or e-mail you are in contact with a staff of people that can handle any level of support, from application questions to creating custom reports and the staff is quick and polite. This is what world class customer service is all about.
Easy of use, flexibility and cost
Paul from JBG SMITH
Employees number: 1,001-5,000 employees
I can access so much custom data. The software is quick, customizable, and efficient. Cost per user if very affordable. It's not a huge risk to dive in and get something going.
Ease of use and speed. It's simple yet effective. It's not overdesigned. You do not have to click multiple times to get to the information you need. Customization is a breeze. The overall speed of the system is great. Basically no lag time.
I can't really come up with anything of substance but a better custom report write would be a benefit.
Dave from Max Technical Sales
Employees number: 11-50 employees
Cost effective, configurable, maintainable CRM.
As a Manufacturers Representative, we have created an implementation of Commence on which we run almost all of our business operations (Opportunity Management, Sales History, Quotations, Forecasts, Tracking overseas, Leads, Target customer, as well as the usual CRM contact info). We developed this in-house from the ground up to meet our specific needs....and so can you! Why shoe horn your data needs into a non-optimal architecture?
Commence RM Desktop is very easily configurable which is a top priority for us as the configuration of incoming and outgoing data requirements seems to change at least quarterly by at least a couple of the Manufacturers we represent. This demands updates to the architecture which would be prohibitively expensive and time-consuming if we could not do them in-house.
Commence RM Desktop strikes the right balance with flexibility that can be implemented by non-computer scientists (or expert developers). Their top notch support has been invaluable in the 1-2 instances where we ran into some unforeseen glitches (mostly the result of user error).
While spreadsheets are the best tool to analyze data, CRMs were never designed to do that. But, the ability to compile reports with totals/summaries is a challenge to implement in Commence RM Desktop (lots of scripting required which we choose not to do due to maintainability concerns). Manually filtering data within Commence (and using the summary button for totals and averages) works great for the most rudimentary tasks, and exporting as tab-delimited TXT takes a few easy steps to get into Excel.
John from Cmi Capital Limited
Employees number: 2-10 employees
I never loose a contact - backup automation to the cloud
I never loose a document - access to all documents generated since 1994
I can generate document and letters rapidly
It integrates our data right across all platforms
It integrates all business activities seamlessly.
Excellent and readily customizable GUI. Enormous flexibility and ability to use "agents" to undertake otherwise complex tasks - no coding required. Agents can integrate with everything from Google Earth to Skype and automate backups to the cloud. MS Office integration allows document generation from within the product, seamlessly merging address data and word templates. Integration with Outlook is excellent. Android integration allows contacts, tasks and calendars to be actively synced to you devices. The server application is also robust with numerous syncing options from network to FTP and email. Cloud integration for documents. Commence manages >10,000 contacts >7,000 companies >100 projects and >30,000 documents in a relational database that has >130 Categories (sub-databases) for us. We can near instantly locate any document generated since 1994 and that is from contacts, companies projects etc. Value for money - hard to beat!
Jenny from Convenient Payments LLC
Employees number: 11-50 employees
online document storing
Easy searchable fields are super helpful in looking up accounts and clients. Other than not, not much else.
There does not seem to be duplicate check feature. Meaning before we can create an account, if we type in the name, it should check to make sure there is not one already created. We have to do it manually our selves.
Randy from Richter & Company
(1) Tremendous value
(2) Really, really flexible, and builtin design tools have allowed us to easily enhance the app to meet our (very unique) needs.
(3) Easy to use, with excellent performance.
(1) Inability to store files (docs, PDFs, etc) directly within the database
(2) Lack of formatting options (highlighting, bullets) in text fields
(3) Search capability is limited; must understand (and build) complex Boolean queries to perform advanced searches instead of use of form-driven approach
Lee from Superior Court of California, County of Sierra
Employees number: 2-10 employees
Grant fund accounting, employee time management, court case management, drug court case management and superior historic record retrieval.
Customization, unlimited data management and excellent customer support. After years of modification of business practices in the California court system, the Commence product has allowed up to keep up with a changing court culture and legislation.
A bit difficult to learn, but well worth the effort. Changing templates after updates to the products has presented us with unique challenges which were overcome through customer support.
Melinda from Path Forward of Kentucky, Inc.
Employees number: 11-50 employees
Customer support is terrific! They are able to fix any glitch the software may have, immediately. Chrissy Anello is so wonderful to work with!!
Able to keep track of everything
Having to continuously save each box before closing on the particular subject. Sometimes we forget to save and have to go back and redo it again.
No, it has really helped us organize our business :)
Srikanth from Sun KPO Systems LLP
We are a small business with a small team of 10 odd sales folks, and we needed a compact , easy to use, modular and get-started-quick web based software with minimum cost. I must say Commence fit the bill perfect! Especially being in India, where cost is very critical and people tend to use free software . As an SMB owner with a changing staff, ease of use , easy learning and lots of support material was important. Even though we are small, Larry and his team ensured that we got the right support. We have started with Commence Sales CRM now and we will surely expand to other modules. Guys, free software is good, but Commence is better, especially if you want to preserve your hard investments for the future. Go for it !
Denis from Istri
This product and company deserves more recognition then it gets. The product is rock solid and offers a level of flexibility simply not offered by competitive products at their price points. A full suite of applications rival enterprise solutions costing much more and the service has been excellent. You call you get help from a friendly knowledgeable staff. In addition the product always gets updated each year which means Commence Corporation is continually investing in it products and services. We looked at programs like Salesforce.com, but for our needs and for our money we would take Commence CRM any day.
Bob from The Comtel Group
We are excited to be on board with Commence CRM. The company did a fantastic job implementing the program and tailoring it to our requirements. We are realizing immediate value. Commence service has been nothing short of great.
We looked at many CRM programs and we felt that Commence gave us the best bang for the buck for what we needed it to go. Happy with what the program allows us to do and the reports it allows us to create.
The customer service that we receive is tremendous. When we started using the program, we did not go through any formal training so we have questions on a regular basis. The service we get is courteous, prompt and always helpful. Especially when we have Flo helping us, she always helps to simply, explain and resolve the issue.
If you do not pay for training, you can only get support online. You do not have the ability to speak with someone.
Nigel from TPS Consulting International Ltd
We have been using Commence RM for over 20 years. It has been the core to our business and allows us to function with optimised efficiency without high staffing overheads. We have found that the secret is to have good workflow processes mapped out and then we just made Commence follow these. No compromises were necessary which was a huge relief.
Unlike many other apps, which over the years we have looked at because other companies claim to be better, Commence has allowed us to quickly change our system quickly and with minimal cost as our business needs have changed.
Many of our team work away from the office and again this is where Commence has proved its worth. We can still fully function even when we are in areas with no internet.
Frank from Anthem Musical Instruments
I've used many of the most popular CRM SaaS products on the market. Commence OnDemand CRM works best for us because you can keep things simple, or go as deep as you need to with regard to day-to-day operations, sales tracking/projections and contact management. Like many SaaS products, the features and tools in Commence software work they way you would expect them to. The difference with Commence is their support. With one call or email you're in direct contact with people who can handle any level of support, from application questions, to custom reports, and they are quick and polite about too ! This is what world class support is all about !
Hans from Memocom B.V.
We have been using this product for over 15 years and with every new release alle apps still work! We have automated numerous departments and also SMB's with Commence and have yet to find a problem it will not bring a proper solution. As many of you know, all sales processes are unique and Commence will easily be tailored to suit every one of them.
This Sales Force Automation tool (and in fact much more) is the best product I have ever worked with.
It is a Windows program and since you can configure it to sync the entire database it even works without an internet connection.
Paul from Liberty Perfroming Arts
We've been using Commence for several years. It handles our in-house ticketing (reserved seating and general admission), rental events, estimates and invoices, patron database, rental client database, events calendars, employee scheduling, reporting, and so much more. It is solid, feature-filled, quick to learn, and incredibly flexible.
Regina from California Employers Association
Extremely customizable product without programmer intervention able to meet changing business requirements. Very high quality and experienced customer service staff helped us to get good value from the product.
Melinda from Weight Watchers
Commence is hands down the very best CRM solution on the market for small-to-medium sized businesses. When I researched for a CRM solution for our company, I could barely get people to give me the time of day and their rates were not competitive with my budget needs; Commence had a live person (the sales person that ultimately provided me with my quote) who answered the phone the first time I called. After they got our business, things only got better. I send an email or make a phone call, I get an answer and I get help. My relationship with Commence is what I wish I had with all my vendors. I can't recommend them highly enough.
Stefan N. Maier, PMP
Commence is doing an excellent job. The key is to first have a marketing and sales process, "outside" any software. Then Commence will allow you to emulate it without forcing on you functionality you don't need for the time being.
We sell an amazing product to large educational institutions. The sales cycle can be quite long which requires us to capture and store a significant amount of data such as, notes and history, activities, documents and e-mail correspondence. We had been using multiple systems to manage our business and were simply fumbling every time we needed a complete historical profile of customer information. In addition it was almost impossible to maintain. Commence CRM has been invaluable to us. We now have one consolidated system for managing our customer relationships and since everything is stored in the cloud we have access to the most up-to-date information anytime and anywhere. We are pleased with the product and Commence customer service has been excellent.
Feature rich product
Easy to use
Rapid return on investment
Very good customer support
Our firm was seeking a CRM solution that enabled us to capture, track and share information within the organization without using multiple systems. Of key importance was the ability to integrate e-mail with accounts and contacts and generate custom reports. What we liked about Commence CRM was how robust and customizable it was as compared to similarly priced products. Commence is a powerful tool that integrates marketing, sales and lead management seamlessly. Commence support has been amazing with a friendly knowledgeable staff eager to help. I recommend them highly.
Full featured easy to use product
Great service staff
Better value then the competition