It makes my small 3-man company appear like a giant, which improves my image to customers and their comfort towards working with small businesses.

I like how easy it is to use, how quick you can learn how to use it.

Ease of use notify customer of progress before and after service call.

Its to easy to accidentally delete an invoice. Picture quality is horrible.

Clean graphics, readable. The storage space seems very nice.

Very poor customer service. The do not reply to complaints.

All my home warranty jobs in one place, easy to use, fabulous customer service.

They not been able to correct any of my problems that I've had with them all I get is we are still working on it, and we're sorry.

Customization n the fact that it crashes 2 times a month, field workers on mobile app constantly have problems , and customer support is only 9 to 5, emergency after hours is non existent.

I like the convenience of knowing where my team members are, how they are doing through out their day. The ability to view pictures and notes that are sent to us in office.

It could be a useful tool if not for the cost.

Maps are great to be able to schedule jobs in the same area if a tech is close by. Clients love being notified when the technician is on his / her way.

At first, the changes made to Dispatch.me were large and very disruptive.

Its easy to use , a few reps are great to work with.

Ahead of the leading competitors while maintaining great, affordable pricing.

Great customer support, easy to use, very happy with the product.

The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows user to determine who they want to share the information with.

I love that as soon as I get a job, I am notified with an e-mail, The site is so easy to navigate, and I also love that I can leave notes for myself and others.

Dispatch offers a comprehensive infrastructure that helps us to manage the entire field operations.

Sometimes it fails to download pictures of the job resulting in having to go back to get model and serial numbers.

I love that you can add so many different modules or even design your own with some effort but very little cost, for a nonprofit that is great.

It gets a bit frustrating. I also hate the double authentication because I do not always have my phone with me when I need to get on the software.

Salesforce is a really great product I loved the tools used and tips to help you create sales and serve better for customers.

Salesforce is the best customer relationship management tool in the market right now. The best thing I like about this software is the features.

There is little to be said about cons. I experienced minor trouble when accessing customer support at some point which would probably be the worst of it.

I love using Salesforce. It is very user friendly and helps me be able to track my progress and create a clean pipeline.

Ref IDs are my biggest pet peeve, they don't always work and I've lost emails this way from clients. This leads to a bad consumer experience for everyone involved.

Ease of use and works great for small (that's us) or large companies it blends well with other programs is customizable and tracking is good,  reach out is also very easy to use.

If you could get the innovative nature of Salesforce to your business you would get amazing talent collection to your organizations.

An awesome CRM platform with a plethora of information to use to become the best marketer you can be.

Overall Salesforce is great and can integrate with hundreds of other platforms which makes it an amazing tool to use company wide, not just for sales.

Like I stated before, I was happy about the switch to Salesforce Lightning, but it has turned out to be great. I like that my emails and Talkdesk are integrated into Salesforce as well.

My team members use it in delivering great sales and customer service experience and it has been a great help for all of us.

This software will help you to build your sales and marketing in the industry, salesforce is a great software and value for money, so therefore I recommend it to the user.

Salesgirce is very effective when it comes to tracking the progress of each case within my organization, great tutorials to get you started and very easy to navigate through cases and serial numbers.

I like the fact that Salesforce is very flexible and customizable to my taste. It is very user friendly and the functionality is superb.

Salesforce has a lot of capabilities, it covers everything. The leads section was nice, and it was great to be able to create your own sections.

So popular and so powerful for small business  is contact management, task management, opportunity tracking, collaboration tools, customer engagement tools. Flexible and easy  to use.

The integration with gmail is awesome. Being able to automatically log emails to the appropriate account instantly is such a nice feature.

I like that this platform is easy (for the most part) to use. I also find that the customer support is amazing and always willing to help.

It's also supported by awesome community and the best documentation/support in the business. The Trailblazer community leads the tech industry in training and documentation.

I hate that I have to refresh every thing but I'll deal with it for some of the other options.

US Dollar

Dispatch is a purpose-built platform for Home Service Enterprises that rely on independent service professionals to deliver a world-class customer experience. 

We make it easy by centralizing all service interactions onto one platform with our flexible suite of solutions that minimize friction, maximize customer experience, and provide real-time visibility across all field operations, helping enterprises own every service experience and create lifelong customers. 

Our solution integrates with your existing systems to provide a seamless experience for your team, optimizing your service operations, and providing a level of performance insight not previously possible. Onboard and manage your network, easily create and send jobs, understand job status and customer satisfaction, and communicate directly with your network, all in one place. 

The mobile app is available for iOS and Android devices, where technicians can view information on upcoming jobs, including customer history, and get directions to the service location using the device’s GPS. Customers can track their technicians in real time with the location tracker and receive automatic reminders about upcoming service. 

Our dedicated engagement team maximizes service provider adoption and usage by providing personalized training and support. 

Dispatch offers services on a monthly subscription basis that includes support via phone, email and through an online knowledge base.


LongDescription

Electronic Payments

Status Tracking

Document Storage

Dispatch Management

Contract/License Management

Task Scheduling

Electronic Signature

Credit Card Processing

Variable Workforce

Customer Database

Job Management

Scheduling

Employee Self Service

Self Service Portal

Technician Management

File Storage

Mobile Access

Skills Tracking

Performance Metrics

Routing

Historical Reporting

Service History

Time & Attendance

Alerts/Notifications

Employee Database

Automated Scheduling

Estimating

Contractor Management

Availability Management

Work Order Management

Mobile App

Billing & Invoicing

Accounting Integration

Compliance Tracking

Reporting/Analytics

Contact Database

Employee Scheduling

Customizable Forms

Payment Collection in the Field

Job Tracking

Quotes/Estimates

Third-Party Integrations

Location Tracking

Maintenance Scheduling

$99 per month, up to 5 techs

$199 per month, up to 15 techs

$299 per month, up to 25 techs

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Dispatch

In Person

Live Online

Webinars

Documentation

Grow your revenue and profits with intelligent sales automation with Sales Cloud. Help every rep be more efficient. Close more deals. Collect cash faster. Boost growth and profit with intelligent automation and integrated tools from Sales Cloud.

This Salesforce platform has CRM capabilities that include lead management, marketing automation, and contact management. These applications help organizations to manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post-sale. Salesforce Lightning Experience is upgraded CRM version of Sales Cloud that streamlines the sales process by allowing any sales rep to generate and follow-up on leads, manage account activity, track the status of each campaign, and create reports without hassle.

With Salesforce for Outlook, users can synchronize contacts, calendars, emails, and tasks in both applications without interrupting any business process. Salesforce Sales Cloud for small businesses allows users to manage contacts, track sales deals, manage tasks and events, harvest leads, and track performance. The sales cloud enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations, and more.

The Salesforce CRM solution is available only for software-as-a-service (SaaS) deployment. In addition, this Salesforce app provides a technology stack that covers database and security as well as workflow and user interfaces.


Commenting/Notes

Engagement Tracking

Content Delivery

Cataloging/Categorization

Employee Management

Customer Surveys

Forecasting

Multi-Channel Marketing

Business Card/Badge Scanning

Quality Management

Purchase Order Management

Meeting Management

Safety Management

Internal Chat Integration

Product Catalog

Presentation Tools

Lead Capture

Performance Management

Proposal Generation

Access Controls/Permissions

Activity Tracking

Customer Service Analytics

Sales Pipeline Management

Referral Tracking

Ad hoc Reporting

Financial Management

Material Requirements Planning

Order Management

Calendar/Reminder System

Competitive Analysis

Project Management

Approval Process Control

Auto-Dialer

Lead Distribution

Projections

Knowledge Management

Multi-Campaign

Pipeline Management

Call Recording

Call Logging

Medical History Records

Audience Targeting

Goal Management

Call Management

Customizable Fields

Collaboration Tools

Assignment Management

Sales Trend Analysis

Call Center Management

Shipping Management

Client Tracking

Data Import/Export

Email Tracking

Call List Management

Campaign Planning

Customer Support

Graphical Data Presentation

Buyer Management

Lead Generation

Email Templates

Contact Management

Sales Approval

Version Control

XML/RSS

Opportunity Management

Content Management

Configurable Workflow

Bills of Material

Lead Management

Conversion Rate Optimization

Multi-Currency

Email Marketing

Statistical Analysis

Sales Reports

Dashboard Creation

Territory Management

Channel Management

Dynamic Modeling

Training Management

Maintenance Management

Shared Contacts

Production Scheduling

Marketing Automation

Proposal Management

Landing Pages/Web Forms

Request Escalation

Social Media Integration

Lead Segmentation

Mac OS

Web browser (OS agnostic)

Basic sales and marketing for up to 5 users
$25
/user/month*
(billed annually)

Complete CRM for any size team
$75
/user/month*
(billed annually)

Deeply customizable CRM for your business
$150
/user/month*
(billed annually)

Unlimited CRM power and support
$300
/user/month*
(billed annually)

Dispatch vs Salesforce Sales Cloud

User Ratings & Reviews

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Product Demo & Screenshots

Advisor Recommendations & User Awards

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