Salesforce Sales Cloud vs Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud has 18317 reviews and a rating of 4.39 / 5 stars vs Blackbaud Raiser's Edge NXT which has 418 reviews and a rating of 4.16 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- Salesforce is a really great product I loved the tools used and tips to help you create sales and serve better for customers.
- Salesforce is the best customer relationship management tool in the market right now. The best thing I like about this software is the features.
Cons
- It gets a bit frustrating. I also hate the double authentication because I do not always have my phone with me when I need to get on the software.
- There is little to be said about cons. I experienced minor trouble when accessing customer support at some point which would probably be the worst of it.
Pros
- I like the SaaS Model, and our sale point of contact is the greatest.
- Its mobile friendly meaning its easy to review notes or update on-the-go and the email tools built in are very useful, even if not the most robust email system.
Cons
- Clunky - it was hard to learn some of the processes, and they are not the most intuitive - the interface seems very dated.
- Emails sent out via NXT should be automatically added to constituent's record. Difficult setting up new users on the system.
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