Ease of use and setup are big pluses for me. The great reports and API access for analysis of customer insights and NPS scores are awesome.

Could be hard to sort or organize depending on which page you started from. It should give more options for how its organized.

At the beginning I was confused with the options since they were very interactive but after a few days it was very understandable.

Easy to understand results; easy to implement significant customer changes; positive way to award employee performance.

Its super user friendly, reports are easy to access and understand. Has helped us to improve our retention rate significantly.

Good Feedback about my Business which allow me to teach my associates.

Simple interface, ability to filter/customize views of the data and use API to bring data into our custom BI tool to allow for more robust reporting.

Great dashboards and data information. Easy to navigate and respond properly to customers or employees.

There are times surveys come in for the wrong service line and this effects other scores under other technicians.

I liked being able to track our progress with our office and the entire newtork.

Simple to implement, valuable insights via easy-to-use interface for all levels of the org.

This service is very valuable to our business. It gives us a chance to celebrate the WINS with our Team, and an opportunity to grow from areas that we can be doing better in the eyes of our members.

Very convenient, good turnaround time for responses.

My challenges with the software were user error and not having enough time to use it to its full potential.

The least thing is that you can only set two points that they arrive or leave from unless you purchase an upgrade. Which is something that I totally understand from a business stand point.

Love the ease of use for respondents. And really enjoy getting my Listen360 emails.

Pulling reports is sometimes difficult. Finding the exact information that I need and finding old reviews is problematic.

They are a scam and your business will lose revenue.

Once I was taught once it was really intuitive the next time I needed to use it. I love that is has different picture option to change up what customers are receiving.

List management sucks and is blocked from the client.

My favorite part is that they give you data on the click success. That date helps me write better texts and determine what my customers want to hear about and when.

I like the multitude of options as well as the customer service our rep [SENSITIVE CONTENT] has provided us. He has gone above and beyond.

Feel totally betrayed and ripped off by your company's policy to hide ad info from your clients so that you can boost charges for numbers you should have flagged and removed.

I like how we are able to easily schedule and connect auto text messaging and actions for our clients. This allows us to do deals and specials through our loyalty program with ease.

Ease of use and easy to teach. SpringBig staff is always willing to help and train.

I love SpringBig, this system has helped our store immensely.

Texting and adding points to customers has been great.

We just learned we have been double charged over and over for undeliverable numbers. So instead of clearing out undeliverable numbers, they keep sending and keep charging.

We can also target way more groups now. And the customer service is top notch.

It’s all shiny and pretty but the staff, costumer service is garbage. They are trained scammers.

Overall our experience has been good and we enjoy using it.

We can't write our own texts (compliance, I get it, but I don't like it). We run out of credits and have to pay overages but there is no warning when it is getting close.

I have wasted thousands and thousands of dollars at least with this company over past couple of years and the fact they hide that this is normal for their system is robbery.

US Dollar

Listen360 is a cloud-based customer engagement solution that enables businesses in the healthcare, franchise, fitness and service industry to collect clients' feedback using surveys and analyze received results. Executives can utilize the dashboard to gain visibility into customer's sentiment, calculate Net Promoter Score (NPS) and access performance metrics in real-time.


Listen360 allows organizations to track business operations using hierarchical reporting capabilities and capture customer feedback via Interactive voice response (IVR), outbound phone calls, emails and an online portal. It lets users receive notifications about negative client feedback and use historical information to resolve queries and improve the overall customer experience. Additionally, marketing teams can encourage customers to share reviews across social media platforms including Facebook, Twitter and LinkedIn.


Listen360 helps administrators identify clients' preferences and interpret open-ended survey responses using text analytics. Pricing is available on request and support is extended via phone, email and other online measures.


 


 



LongDescription

Commenting/Notes

Real Time Analytics

Surveys & Feedback

Text Analysis

Text Fields

360 Degree Feedback

Customizable Reports

Access Controls/Permissions

Activity Tracking

Multi-Channel Campaigns

SEO Management

Customer Segmentation

SMS Messaging

Real Time Monitoring

SSL Security

Sentiment Analysis

Communication Management

NPS of Customers

NPS Survey Structure

Customizable Fields

Template Management

Data Import/Export

Pulse Surveys

Process/Workflow Automation

Multi-Location

Customer Experience Management

Review Notification

Multi-Channel Data Collection

Survey/Poll Management

Real Time Data

Performance Metrics

Call Reporting

Multi-Channel Communication

Complaint Monitoring

Social Media Integration

Real-Time Notifications

Email Reminders

AI/Machine Learning

Website Integration

Visual Analytics

Review Monitoring

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Customizable Questions

Segmentation

Data Visualization

Reminders

Customizable Templates

Response Management

NPS of Employees

Dashboard

Multi-Language

Ratings/Reviews

Real Time Reporting

Customizable Branding

Reporting/Analytics

Anonymous Feedback

Social Sharing

Review Request

Widgets

Monitoring

Trend Analysis

Feedback Management

Customizable Forms

Social Promotion

Negative Feedback Management

Third-Party Integrations

Mobile Survey

Multi-Channel Distribution

Search/Filter

Please contact Listen360 directly for pricing information.

Email/Help Desk

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Listen360

Live Online

Webinars

Documentation

Videos

springbig dispensary CRM is a cloud-based customer relationship management solution designed to help cannabis dispensaries capture customer data for improving sales and marketing strategies. The platform assists businesses with creating automated workflows and configuring event-based triggers based on customer behaviour to improve lead conversion rate.


springbig dispensary CRM supports integration with the existing point of sale (POS) system to automatically collect data and streamline the transactions processing operations. Additionally, users can gain insight into marketing campaigns via reports and analytics to facilitate decision-making processes across the organization.


springbig dispensary CRM’s pricing is available on request and support is extended via phone, email and other online measures.



Listen360 vs springbig

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