Easy to Use and the notification is really helpful.

Organization by teams ability to costumize,advanced incorporations with frameworks.

Easy, Price, Functions, support and Deplyement on premise option.

Hard to customize for more detailed  functions.

Overall its been great, its answered a lot of our issues in the IT department, and with great customer support its been even easier.

The guides system is in BETA at the moment but is going to be a great module and I am enjoying the process.

A bit difficult to install it if you are new to server, that's all.

The sales and Support team is incredible, we really appreciate it. Good guides and manuals in your site.

Very happy with the software and the excellent support I have always received whenever I ask a question in the live chat.

We save time,  we have improved Customer satisfaction, the company image, and the reporting tool is very Good.

Setting up your signature set up takes a long time to get everything just right. Assigning tickets to people or teams/departments can be confusing.

Their fully integrated Knowledge Base system with Client Portal, AMAZINGly advanced filters with grouping.

Easy to use, easy to customise, very happy with the software.

Work area professional is an extraordinary item to use for organizations and working in a high speed environment. The UI is not difficult to utilize and buyer friendly.

There are a few bugs with the portal and guides area of the system that needs some fine-tuning but overall I have very little complaints.

I like that it can be as customized as you'd like. We branded it ours and are continuously making changes to a lot of the features.

The tool can be customized as per the need and features like live chat, ticket management, reporting make Deskpro a handy product.

The tool is effective, the people are awesome, and for our small company, it's the perfect solution.

It's a tool friendly for end users / agents, I hope to implement son the Customer Service page and the chat.

Deskpro can handle multibrand & multi-language, easy to add dynamic views with filters, overal very nice interface is fun to work with, support from the team at Deskpro is really good.

I can open huge loads of tickets rapidly and easily.

It's a friendly tool for new users /agents with a Good interface.

Ability to blend tickets is stunning. Work area master is an incredible assistance work area programming that assists us with all that we need.

A really powerful tool with simple interface makes it best in the market.

Easy to use and very comprehensive. It has all essential and necessary tools to make the business successful.

There are some bugs in here and there, but nothing that is too severe that pending us from using the feature and tools in here.

The ease of onboarding and ability to configure without technical knowledge. The best part is automated review of template messages.

Product is great and customer support is awesome. Overall, I am really happy with the experience with WATI that runs on Official Whatsapp APIs.

The software package price scheme is not too flexible, and not cater all type of business size, especially for a single user or a personal usage.

Everytime we reached out to support with some queries and requests, negative response. Hiding a backlink on the chat widget is not good.

It's a easy to use and to implement software, with a great team behind it. If this is not enough for you, I must say that keywords is a must have tool for your team.

If you are looking for something that helps you to run customer support on WhatApps Business, WATI is the best choice for you.

There is no minus for now, but I will update if anything comes up in the future.

Their support is worst in the industry and this people are fraud.

We were charged even after we deleted our number from dashboard and stopped using.

My team works often out of the office, especially these days (covid), so having a mobile app to manage inbox conversations is absolutely amazing.

Over time they get much better. I also love that the customer support is great.

Its easy and accurate and has given us good results in reaching out to customres. Customres are happy and so are we.

WATI is a great app if you run your support via WhatsApp. The best is that you can easily collaborate with your team or send notifications to your customers on WhatsApp.

You can have multi-agent team collaboration, have canned replies and event send broadcast notifications to your customers on WhatsApp. Setup was quick and the price has been really competitive.

No integration effort required to use WhatsApp API. WATI takes care of everything and it is really simple to use for someone who does not have technical knowledge.

Onboarding is not instant. It takes about 5 days to get onboarded, but it still the lowest compared to other WhatsApp Team Inbox solutions.

Happy to allow better experience to our users over WhatsApp.

I am truly satisfied and our customers love the fact that they can communicate with us just like they talk to their friends over WhatsApp.

This tool really help us to manage many chats from whatsapp. The automation that they provide on the system is great, Save our business and many time.

It was very easy to set up, and as a small start-up at the time they really did dedicate attention to helping us connect our number, get a green tick etc.

Server inconsistency, but seens that the Wati's Staff is already solving this problem.

We're glad to have discovered WATI Platform through the Facebook Business Directory. Unlike other WhatsApp Partners, their approval times are really quick and their customer support is wonderful.

It's an easy thing to provide better experience to your users while supporting them on WhatsApp. Customers feel better when they're able to communicate over WhatsApp.

The tool is really flexible and allows some wonderful features such as adding customer attributes, building a chatbot, auto-replies, submitting templates for approval, etc.

My overall experience with this software is great. Since I started using it, I'm able to support my clients quicker than before.

The automation feature is Amazing. The flows and everything makes it a USP over other competitors.

Before subscribing to Wati I talked to multiple clients and none of them were as transparent as them. Not only Wati has an easy onboarding process but also offers economical pricing.

Great interface, great people arround the project, constantly updated.

I have to admit that I was skeptical at first when the company suggested we try WATI.

AI Team really accommodated all our business requirements. Would really recommend it to everyone.

US Dollar

Deskpro is a customer service solution that caters to businesses of all sizes across various industries such as information technology (IT), education, gaming, retail and more. Key features include a self-service portal, known issue management, customer experience management, trouble ticketing, help desk and automated routing.


Deskpro helps users to manage their user bases from a central dashboard, view and audit logs on administrative interactions within the help desk, customize the user portal and mention other agents in ticket notes. Users can also generate reports based on agent actions across specific dates, delete agents from the help desk, set access permissions for complaint tickets and use the solution’s RESTful API to transfer data to and from an external source.


Additionally, Deskpro features call recording, call queues, department email accounts, portal templates, multi-lingual live chat and split messages. The solution can either be deployed on-premise or hosted in the cloud and offers services on a monthly or annual subscription basis.


Support is available via email, product guides and an online knowledge base.

LongDescription

File Management

Commenting/Notes

Support Ticket Management

Real-Time Analytics

Engagement Tracking

Cataloging/Categorization

Employee Management

Surveys & Feedback

User Management

Application Management

Mobile Alerts

Self-Learning

Performance Management

Email Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

IT Asset Management

SMS Messaging

Rich Text Editor

Templates

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Active Directory Integration

SSL Security

Change Management

Pre-built Templates

Single Sign On

Voice Mail

Project Management

Approval Process Control

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Offline Form

Customizable Fields

Collaboration Tools

Automated Routing

Content Library

Full Text Search

Call Center Management

Template Management

Data Import/Export

File Transfer

Call Routing

Problem Management

Email Templates

Self Service Portal

Contact Management

Help Desk Management

Content Management

Configurable Workflow

Mobile Access

Proactive Chat

Dashboard Creation

Wiki

Real-Time Data

Transcripts/Chat History

Performance Metrics

Discussions/Forums

Web Notifications

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Real-Time Notifications

Workflow Management

Real Time Updates

Email Management

Website Integration

Ticket Management

Event Triggered Actions

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Decision Support

Website Visitor Tracking

Geotargeting

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

WYSIWYG Editor

Real-time Consumer-facing Chat

Inbox Management

Macros/Templated Responses

Mac OS

Web browser (OS agnostic)

Windows 10

Deskpro On-Premise (self-hosted), starting from US$29/agent/month; paid annually (minimum subscription of 10 agents)

Deskpro Cloud (hosted with AWS); starting from US$29/agent/month; monthly & annual subscriptions available with a minimum subscription of 3 agents. 

Deskpro as standard includes all core features, standard support and updates. 

Deskpro Professional and Enterprise are available on both cloud and on-premise, with various benefits including: 
- Premium Support 
- Account Manager 
- Uptime SLAs 
- Onboarding & Quarterly Health Checks 
- Premium features 

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Deskpro

In Person

Live Online

Webinars

Documentation

Videos

Wati is a messaging app that helps businesses communicate with customers more easily. It helps you automate marketing, sales, and support with our AI-powered chat bot. 

Deskpro vs WATI

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