This is one of the best ticket mangement systems we have used.

Easy to implement and use- required minimal training by staff.

We had a business need to replace a legacy ticket management program with an extremely aggressive schedule.

Switching to BOSS811 was the best decision we could've made.

The support team is fantastic. They have been good communicators and fix our problems right away.

The feature we have found to be most useful is the BOSS811 integration with our ESRI ArcGIS Geographic Information System (GIS). The process is seamless.

The entire team at Boss811 is great to work with.

That I didn't find it sooner, had to suffer with another vendor until I found this.

Desktop notifications on Microsoft platform does not have much flexibility.

Has all the features you will probably ever need plus a lot that you may not need today, but may need in the future. Our field personnel love it.

Great integration with google maps and gps functions. Easily allows the ability to attach pictures, notes and maintains a history of all activity.

From the development to deployment and daily use, BOSS811 has continued to provide us with latest and greatest ticket management solution on the market.

Its simple in design, and easy to use. The field employees like it and management appreciates all the reporting and alert functions.

Overall, it has been an excellent experience. From the set up to the training, ease of daily use, and the willingness of the customer service to help out when needed.

This product simplifies the process of locating valuable assets.

I like the easiness to maneuver thru the program - very self explanatory. Suggestions are listened to and system updates/upgrades all the time.

Easy to use, cloud-based software automates and manages your 811 tickets with ease.

We had invested thousands trying to get our internal Ticket Management System updated. The project was over a year behind and well over budget.

BOSS811 has greatly improved our ability to track and mange our locate tickets tremendously and the transition to this software was very easy.

We haven't had any cons yet. From the previous ticket management software we had to BOSS811, there is no contest.

The product works great for what we need. We are a small service provider now and growing every day.

We love that the BOSS811 team is constantly improving their system and always provide great feedback anytime I have a question.

Reporting can be a little confusing but nothing BOSS811 support can't help with.

The cost savings and visibility that this brought into our organization that displays real time locate activity has been amazing. The customer service and agile deployment of solutions is top notch.

Great experience, easy to work with the team at BOSS811.

Definitely made by folks with experience in this industry. They know what they're doing and based on conversations with their amazing support team, they care.

The onboarding process was super simple, 3 sessions of 30-45 minutes each. This onboarding was the easiest I have ever been involved with.

DebtBook is also great about checking in with me to see if things are working well or if there are things I want changed on our account. I wish every product I used was this easy and helpful.

We have experienced time savings with DebtBook. We no longer have to maintain multiple spreadsheets to track our debt and the debt of our 15 water and sewer districts.

Customer support, ease of use, ease of uploading documents and debt information. Product is staying current with GASB87 lease information as well.

The software is very easy to navigate, it does save time as we were working in excel spreadsheets. The folks at DebtBook are very receptive and update the information very quickly.

We believe in the tools and software that DebtBook has, the value is there for the City. We felt that it was certainly worth the cost.

We use DebtBook for confirming upcoming debt payments, balances of each bond issue, exporting reports to excel, budget development for debt funds.

No more paper amortization schedules and calendar alerts.

Intuitive layout and ease of use;  Archival of documents.

Consolidating all our debt information in one place. The software is very user friendly.

This software is easy to use and my staff that have little experience working with our debt portfolio can know easily navigate through reporting.

Once we saw it, we were convinced it would be a great fit. Implementation was super easy and the software is extremely user-friendly.

I know that a full five star review is generally suspect, but DebtBook deserves it in my opinion. Right out of the box it simplifies the process of managing monthly debt payments.

Implementation was very easy. They did all the work which was great.

Support is fantastic and they are always looking for ways to improve the product.

We like the easy of use, functionality, and price.

US Dollar

BOSS811 is a cloud-based One Call Locate Ticket Management solution for damage prevention software designed to help municipalities, contract locators and businesses in the utility sector manage service tickets, facility mapping and reporting operations. The platform enables administrators to facilitate rules and area-based routing, automatically close appropriate tickets, create custom holiday calendars and add tags to distinguish tickets.

Managers can search and track ticket number, work order status, task description, service area and other ticket-related details in a list view. BOSS811 offers iOS and Android mobile applications, allowing remote teams to upload on-site images and videos, share location details with colleagues and add notes. Additionally, technicians can create area maps to manage routing and view proposed dig sites.

BOSS811 lets businesses integrate the system with several third-party applications including ArcGIS and Google Maps. Pricing is based on per ticket and support is extended via phone, email, forum and an online contact form.


LongDescription

Real Time Analytics

Service Request Management

Real Time Monitoring

Interoperability

SSL Security

Spatial Analysis

Project Management

Geographic Maps

Scheduling

Data Import/Export

For Electricity

Audit Trail

Compliance Management

Geocoding

Labeling

For Water

Map Sharing

Real Time Updates

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

3D Imaging

Image Management

Work Order Management

Billing & Invoicing

Audit Management

For Natural Gas

Reporting/Analytics

Map Creation

For Cable

Data Mapping

Customizable Fields

For Government

For Oil & Gas

Customizable Reports

Access Controls/Permissions

Route Optimization

Multi-Location

Role-Based Permissions

Workflow Management

Color Codes/Icons

Data Analysis Tools

Third Party Integrations

Data Visualization

Geolocation

Data Capture and Transfer

Internet Mapping

Location Tracking

Process/Workflow Automation

Performance Metrics

Drag & Drop

SMS Messaging

Mobile Access

Mobile Alerts

GIS Integration

Customizable Forms

Support Ticket Management

Self Service Portal

Configurable Workflow

Alerts/Escalation

Incident Management

Auditing

BOSS811 offers a 14-day free trial for new users, after which the software is available across 3 pricing tiers. Pricing and functionality - outlined below - scales with number of users. 
Essential Damage Prevention Package - 10 cents/ticket for up to 5 users
Professional Damage Prevention Package - 20 cents/ticket for up to 20 users
Enterprise Damage Prevention Package - 30 cents/ticket for unlimited users

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

BOSS811

In Person

Live Online

Webinars

Documentation

Videos

DebtBook is a cloud-based software that simplifies and improves debt and lease management.
Our technology helps finance teams in local government, higher education, and healthcare effectively manage their debt and leases in the cloud, driving efficiency, collaboration, transparency, and informed decision-making within their organizations. It also enables organizations to implement new lease accounting standards including GASB-87 and ensure ongoing compliance.

BOSS811 vs DebtBook

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