At times clicking on the screen of the machine you are connected to does not work. Also, at times there is no notification of connection loss.

Very impressed with the setup and how it connects with minimum effort. Really good to get your computers connected remotely without faffing around.

Amazing speeds and reliability, great even on iOS and Raspberry Pi, and does everything we need in a secure environment.

I find it very useful and helpful in my current business and I recommend it for personal and business use. Solving the little cons could make it the leader on the market.

Its greatest strength apart from the quality of the remote access is its ability to work without the need to install, which is a boon for clients that do not have install access.

The ease of use and reliability is excellent, providing great user  experience.

Easy to install and use, it is a reliable software under good speed internet connections and it is pretty secure and free for personal use.

Installation is super easy and connections are perfect. It is very lightweight compared to teamviewer.

Easy to use and extermely powerful remote support solution. Video, file sharing are of good quality.

It's not web based, so you have to download something locally. This is at worst mildly inconvenient, as the download is zippy.

Anydesk has a lot of the options you would need from Teamviewer and does them right and secure. Even better when the price is FREE.

Very well finished tool compared to other free and paid solutions. It has the basic functionalities to help the helpdesk team.

The whole experience I had with the app was in general very good. I used it in my old consulting work where I worked as a help desk and used it only this tool to access the client's machine.

Its great for remote support and allows support reps to connect and fix your PC whilst you watch. I love that I have to authorize a connection first and this is great for security.

There is no negative things in my mind but it very very rarely gives weird error and connection drop.

It's ease of use is to fascinating to me and has saved me a lot of time, stress and cost in moving from one place to another for little issues.

I am very pleased with the speed of Anydesk application. I hope it always stays like this.

I use a lot this software and if very important for my work, works great and the functions is very fast and easy to use.

I like that I have to authorize any connection to my machine and this is great for security.

My overall experience with anydesk is very positive and i will always recommend this tool for those who want to work from remote access. It is secure and reliable program and very inexpensive.

Great Remote Access Program, met all my needs, super easy to use and install, you can do everything on any desk without complications, great remote access software.

Very few times there was an interruption in the connection, but I believe it was due to the interruption in the internet connection on one of the devices.

The integrated chat, help in support. Unmonitored access with password.

The graphical interface is clean, friendly and quiet to use and without problems. The Anydesk community is super collaborative and is always helping with questions and troubleshooting.

They also have a phone app so you can remote into a computer while on the go. Navigation is pretty good on mobile so it’s definitely usable.

The application's interface and management screen is very good. The screen image quality is very good when I provide remote connection.

I loved this software it is easy to operate and vary inexpensive.

Sometimes the connection gets lost and i have to connect it again, so that i dont like about it.

GitHub is the world's largest community of developers to discover, share build better software.

Sometimes the connection is lost in between and we need to reconnect again and again. Not sure if its because of network issues.

It has limited functions. If your pc has low configuration , It will see slowness and lag problems.

Lags with the clipboard feature sometimes making copy and paste difficult, mobile version is not as simple as desktop version and cursor handling on mobile makes it more difficult to use on mobile.

Effectively  & efficiently connects with clients remotely.

I'm very happy with my Malcom! experience so far. It's going to be a great tool for my business as time goes on.

The owners and support are extremely responsive to support requests and open to ideas for their roadmap.

Ease of use - simple set up and logical yet comprehensive process for publishing. And quick support replies.

Excellent out of the box FAQ solution, highly cost effective.

The tech is first class, the UX is excellent and the team at Malcolm! is very knowledgeable and always happy to offer support and advice.

Ease of use both from customer and end user side. Ease of integration into other platforms and products.

I was initially a bit confused as to how some of the features worked in unison with each other, but it didn't take long to figure out.

The full page ember doesn’t provide much flexibility.

I did find it a little confusing at the beginning, but that was just me needing to get used to the interface.

I've been really pleased with how Malcolm has helped us push information to our customers for self-service and track the use and effectiveness of different pieces of content.

I love the clean UI/UX for administrators. There has been a lot of thought put into the design of the admin portal.

It's so clever and a great off-the-shelf solution for FAQs and Customer Support Centre. It's also very affordable for SMEs and scale-up businesses like ours.

I liked how integrated it could be with your website.

Knowledge, expertise and support of the team. Very reasonable price considering the capabilities of the product.

Malcolm is absolutely great, it's way batter than what the competition is doing out there. They provide excellent support, an excellent UI and it just works.

Working with their helpful customer services we can see plenty of future use-cases.

It's a bit overbearing at times, and can be confusing to navigate.

Malcolm is easy to use, very beautiful and powerful.

Malcolm! offers a centralised, easy to use, amazing looking platform for FAQs and workflows.

It's clean looking and has some customising options available. Can be installed as a subdomain on the website to have a dedicated customer support area instead of building out an area.

Easy implementation, highly cost effective, great customer support, SEO features out of the box.

Malcolm was picked up by me and I am very happy with the overall performance, easy of use and extensive Set of features of the APP.

The team has a strong vision and has a clear idea of where they'd like to go with their product.

I've been really pleased with how [ SENSITIVE CONTENT] has helped us push information to our customers for self-service and track the use and effectiveness of different pieces of content.

Good value, easy to use, transformed our way of business and how we interact with customers.

We were using an open source alternative but it was buggy and really confusing.

A fantastic tool for organising your FAQs and Help Centre Articles with bonus Forms (Workflows).

The ability to brand the platform to our requirements is very good overall but there are some small areas for improvement.

Web hooks integrations are really severely lacking, passing only that it completed a form and no other information.

Design is attractive (Specially if like to play with the colours of our choice). Customisation (Enough for me and I like it).

Euro

AnyDesk is a remote support solution that helps users access files and documents on any device across multiple locations. Key features of this platform include online collaboration, file sharing, access control and personalized user interface.


Designed for small to midsize businesses, AnyDesk comes with a built-in address book that keeps track of contacts/connections and enables users to view online status for collaborators. It enables enterprises to perform tasks with less bandwidth and in areas with poor internet connectivity. Additionally, the solution’s administration tool allows remote reboot, sessions reporting, automated invoicing and billing.


Other features of AnyDesk include international keyboard support, file transfer, lightweight, encryption technology and more. The product can either be deployed on-premise or hosted on the cloud. It is available on a monthly subscription and support is extended via documentation, phone and email.



LongDescription

Support Ticket Management

Whiteboard

Surveys & Feedback

Access Controls/Permissions

Session Recording

Remote Printing

Print Management

Collaboration Tools

File Transfer

Self Service Portal

Screen Sharing

Mobile Access

Unattended Access

File Sharing

Reporting & Statistics

Real-Time Chat

Chat/Messaging

Customizable Branding

Reporting/Analytics

Remote Access/Control

Multiple Monitor Access

Session Transfer

Troubleshooting

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

Web browser (OS agnostic)

Windows 8

Windows 10

Solo (feature set for single-person companies): €14.90/month
Standard (feature set perfect for starting with a team license): €29.90/month
Advanced (advanced feature set to support additional business needs): €79.90


Email/Help Desk

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

AnyDesk

Documentation

Videos

Pound Sterling

Malcom! is a customer self service platform that helps businesses of all sizes in any sector provide a self service solution to their customers. 

Use Malcolm! to surface your knowledge, digitise your service related tasks, route data through to the other products and services you may use (including your own in house systems) and automate your internal and customer follow ups. 

Surface Malcolm! as a fully branded self contained customer portal and/or surface contextually within your existing websites, apps, products etc 

Gain a competitive advantage, offer 24/7/365 service, drive operational efficiency, improve consistency, lower your cost per service, scale your customer service and bring your systems together whilst improving your customer experience with Malcolm! 




File Management

Commenting/Notes

Document Templates

Cataloging/Categorization

Self-Learning

Document Storage

Activity Tracking

SSL Security

Single Sign On

Approval Process Control

Rules-Based Workflow

Conditional Logic

Categorization/Grouping

Customizable Fields

Data Capture and Transfer

Content Library

Full Text Search

Template Management

Data Import/Export

Process/Workflow Automation

Audit Trail

Version Control

Content Management

Configurable Workflow

File Storage

Real Time Data

Data Security

Text Editing

Client Portal

Real Time Notifications

Forms Management

Workflow Management

Activity Dashboard

Alerts/Notifications

Knowledge Base Management

Customizable Templates

Web Forms

Audit Management

Real Time Reporting

Widgets

Feedback Management

Customizable Forms

Forms Creation & Design

Drag & Drop

Tagging

Archiving & Retention

Third-Party Integrations

Document Management

Search/Filter

14-day free trial, no credit card required.
Micro: £36 per month.
Team: £60 per month.
Team Plus: £120 per month.
Enterprise: contact us for pricing.

AnyDesk vs Malcolm!

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