My overall experience has been really good. I've always gotten the support I need when I've needed it in a very timely fashion.

We also can have a piece of IT equipment email a ticket into Boss when there is an outage. There are a lot of little integrations like these two examples that extend the usefulness of the application.

The Dell integration for warranty information on assets is awesome. Looking forward to HP integration as well.

All Current system cons (current system on its way out in months though): the need to know SQL; system lags.

You're limited to just the options they give you. Since it's web based they can't really customize anything directly for you because it will impact all of their customers.

Very good features out of the box for the price.

Also, their staff has always been very friendly and helpful, which is very important when considering vendors, in my opinion.

The UI is better than some of the other ticketing systems I've used.

User interface is very friendly and easy to navigate. Able to use single sign-on which is a plus.

We use BossDesk for our helpdesk solution as well as Asset Management as well as  Self help point for our customers. The support staff is exceptional and makes setup and troubleshooting super easy.

The software does exactly what we need. Great ticketing system, combined with very good inventory control tools.

I dig the ticketing search and the ability to run reports off the the inventory, that is very helpful. The Dell API integration for warranty and system info is also very nice.

Over the years BOSS Solutions Suite  has been a great assess to our department for keeping up with user's problems and solutions.

It is fairly difficult to use the wizard to create reports.

Being able to create templates for certain tasks so that it auto-fills the bulk of the information is a great time saver.

Customer service and technical support are top notch. We love the flexibility to interface with Active Directory and MS Access.

I feel confident that this software is going to be an excellent go-to for all our asset management needs, as it now is for our Helpdesk needs.

It is a great value for the price. Also there is not the normal yearly increase you see with other software vendors.

The software is easy to use and allows you to create customizable service requests, which has proven to be VERY helpful.

Explore the SQL code exposed in their reports in order to build your own reports.

The installation experience was easy, set up was intuitive, and they continue to make improvements with every iteration.

We have been using BOSS for over 10 years and love the consist improvements the BOSS team is always making. They provide great customer service.

Reporting is still very basic and limiting and needs some serious work.

The experience has been great, the staff at Boss is awesome and I have recommended them a number of times.

We use the software for our helpdesk and asset management solution. Both features are robust and easily customizable.

I asked specifically if we need to back up any configurations before we do that and was told no that it should carry over. After the upgrade, none of the syncing configurations carried over.

The BoSS solution suite is capable, flexible, adaptable, and easy to use, which has resulted in significant process improvements for our organization.

Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price.

Cost friendly and efficient application for helpdesk and asset management.

I love when I join a pc to the domain BOSS grabs that pc and its information like the serial, model, & etc.

Only recently have they added time sheets, routing rules, and triggers. The reporting is poor as well with little options for custom reports.

A wonderful support staff and wonderful team to work with to get the most out of this product.

Really fantastic product that makes ticket and asset management a breeze.

The Widgets make everything very easy to organize the specific tickets we go through-- We have Helpdesk tickets,Network tickets and Security tickets.

Lack of features, such as not being able to select multiple items in the dropdown. Not being able to customize our own reports, long waits to have reports fixed/updated or created.

Also, it's a great way to access important asset information such as: serial numbers and program installations.

Asset Management is a great tool, knowing all computers & Printers in use on our network. Work order portion connects tickets to individuals as well as the assets.

Missing a few things we had in 3.9. Used to be able to itemize purchases in tickets.

BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS.

Support Central's active directory integration gives us real-time data on active workstations and end users in our environment.

From the time we started till now the company has been great to work with. I have even had the [SENSITIVE CONTENT] of the company reach out to me and ask how they were doing.

I solve computer issues remotely with Boss Desk as well as track the work we're doing in the office via walkups. With the use that we need I feel it does an excellent job at fulfilling it.

Can be difficult to learn and is not very intuitive. Its got so many options that are organized, but very scattered.

I wish there was a better way to integrate all these platforms. But mainly the rich text could go a long long way for visual users.

Anyway, I love the team at CW. The product is a must, but you have to invest yourself fully.

Another downer is the integration with ITGlue I think it's a bit clunky and if you add the Automate integration it almost loses it's mind.

I love how it ties with Quickbooks, makes transferring invoices and data so easy. Also great that it is so multi functional.

As far as my use of the software, I am overall satisfied. It does everything it needs to do.

They literally just churn you out and get the next lot of sheep in. Sales team lied about how it would interact and sync with Xero.

The end of the ady when i can log out of Connectwise. The Contract part and some automation is good.

Asset and configuration and contact addition is great.

The sales team had no sense of ethics and resorted to lying in order to make a sale. If ignoring the deplorable ethics of the company, the product itself has innumerable flaws.

ConnectWise is a horrible company and has mediocre products.

Now with Thoma Bravo investing it's a flip house - extract value, sell or go public. Now it's about Shareholder return, before it was about the shareholder return tired to the user experience.

Easy to use this software i recommend to everybody.

The cost of the software is rather high entry barrier.

As an integrated PSA / Billing System / Ticketing System it functions great. In comparison to the other products in it's space it's light years beyond in functionality and usage.

The back end of this software can be a bit confusing and hard to manage.

It's strong suits are ticketing, configuration tracking, and large of integrations. CW is one of the largest PSAs out there in the MSP world and they are stil here for a reason.

I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller company.

Features are great like service board and scheduling. I like the ability to send my PO’s directly from the software.

This software is very powerful and a great all in one tool for managing marketing, contracts, customer service, and all other sales functions.

Updates continue to break / loose our work rules and we continue to have to update/ reenter them. Can be very frustrating and time consuming.

Connectwise provides a level of customer service that you just can't find anywhere else. It is super easy to get a hold of them and 9/10 times they have the exact answer you are looking for.

ConnectWise support has always been great for me, with helpful, quick responses.

Every user at our company complains about how much it lags. It doesn't matter where we are or which computer we are using.

We have saved a lot of time and have increased logged tickets and time for clients.

The report writer is a bit complicated, also the integration between quickbooks and connectwise gets a bit confusing.

The UI, the customer service, everything truthfully including their training which is the worst I have had to endure.

The ease of use and ability to locate the data you're looking for quickly is great. It's been a great tool for us.

If your issue is related to reporting whatsoever they will refuse to assist. Then there is the high cost to it and the lockin.

Tracking customer assets and reminding you when renewals are due are awesome. The  flexibility to run client and internal reports are very good.

It's very intuitive and allows for powerful job costing. The software allows for simple project management and greatly enhances project workflow.

Poor interface clunky and over complicated for simple tasks easy to mess up and limited connectivity with other programs no simple tools like calendar reminders alarms etc.

Support from connectwise is poor and got worst when opened their uk office. Been using CW for 6 years.

I really like the amount of integration and the ability to organize objects nicely. I think the dev team is heading in a good direction.

It does a good job as a centerpiece to all of the other software. It excels at letting ticket management be as detailed as you could possibly want.

Using ConnectWise can be very confusing if you don't train on it for at least a few weeks.

US Dollar

BOSSDesk ITSM Help Desk Ticketing System  on the Cloud and On Premise
Turning ticket management into an
exceptional customer experience!

With rapidly increasing service requests, is
your company maximizing its investment in
your service management solution? Are your
customers and employees able to use the system
easily... or do they get frustrated and give up?

BOSSDesk is an integrated Help Desk Ticketing System
with Asset Management available on premise or in the cloud enabling your team to process service requests
efficiently and expeditiously. The result? You
provide an exceptional employee and customer
experience.

WHY CHOOSE US
Expandable to serve multiple departments
Service delivery enables the ability to create
relevant forms, workflows, and more
US-based support team
Intuitive user interface
iOS and Android mobile apps

BOSSDesk is a fully integrated ITIL based Service Desk/Help Desk Ticketing System and IT Asset Management solution available for both Cloud and On-Premise. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction.

Address complex IT issues, like self-service, workflow automation, incident management, asset management , problem and change management with BOSSDesk, a modern Help Desk that users love.
Turn Ticket Management into an Exceptional Customer Experience with BOSSDesk.

LongDescription

Commenting/Notes

Support Ticket Management

Surveys & Feedback

User Management

Barcode/Ticket Scanning

Request Assignment

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

SMS Messaging

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

Change Management

Single Sign On

Project Management

Approval Process Control

Rules-Based Workflow

Procurement Management

Knowledge Management

Communication Management

Customer Database

Scheduled/Automated Reports

Change Planning

Calendar Management

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

Template Management

Data Import/Export

Call Routing

Problem Management

Email Templates

Self Service Portal

Contact Management

Help Desk Management

Audit Trail

Configurable Workflow

Mobile Access

Cost Tracking

Dashboard Creation

Inventory Tracking

CMDB

Device Auto Discovery

Compliance Management

Performance Metrics

Service Catalog

Issue Scheduling

Issue Management

Maintenance Management

Multi-Channel Communication

Configuration Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Real-Time Notifications

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Data Visualization

Change Tracking

Service Level Agreement (SLA) Management

Availability Management

Customizable Templates

Issue Tracking

Inbox Management

Macros/Templated Responses

Interaction Tracking

Dashboard

Audit Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Reporting/Analytics

Widgets

Monitoring

Prioritization

Remote Access/Control

Feedback Management

Supplier Management

Customizable Forms

Requisition Management

Incident Management

Approval Workflow

IT Asset Tracking

Web browser (OS agnostic)

Essential version costs $ 19 per agent / per month / billed yearly 
Professional version costs $ 39 per agent / per month / billed yearly 
Enterprise version costs $ 69 per agent / per month / billed yearly

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

11-50

51-200

201-500

501-1000

1000+

BOSSDesk

In Person

Live Online

Webinars

Documentation

Videos

ConnectWise PSA (formerly ConnectWise Manage) is a managed service provider (MSP) solution that caters to businesses of all sizes across various industries such as marketing and advertising, finance, sales, hospitality and more. Key features include backup management, patch management, project management, invoicing, a built-in dashboard and scheduling.


ConnectWise PSA helps users manage customer service agreements, automate recurring invoices and document agreements in a central storage location. The solution also enables users to keep track of their clients’ infrastructure via parameters such as configurations, serial numbers, warranties and more.


Additionally, ConnectWise allows users to identify and resolve issues remotely and supports integration with various third-party applications such as Acronis, Cisco, Webroot and more. The solution can either be deployed on-premise or hosted in the cloud and also offers users mobile applications for iOS and Android devices.


Support is available via phone, email and online live chat.



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Contact sales for a quote. Sales@Connectwise.com

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