# ConnectWise PSA Software Reviews, Demo & Pricing - 2026 > Review of ConnectWise PSA Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/help-desk/connectwise-profile --- [Home](https://www.softwareadvice.com/) / [Business Management Software](https://www.softwareadvice.com/business-management/) / ConnectWise PSA Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/itsm/connectwise-manage-profile/reviews/)[Alternatives](https://www.softwareadvice.com/itsm/connectwise-manage-profile/alternatives/) # ConnectWise PSA 2026: Benefits, Features & Pricing Wondering if ConnectWise PSA is right for your organization? Our Business Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview ConnectWise PSA 4.1 [(277)](https://www.softwareadvice.com/itsm/connectwise-manage-profile/reviews/) Pricing Pricing available upon request ### About ConnectWise PSA ConnectWise PSA (formerly ConnectWise Manage) is a managed service provider (MSP) solution that caters to businesses of all sizes across various industries such as marketing and advertising, finance, sales, hospitality and more. Key features include backup management, patch management, project management, invoicing, a built-in dashboard and scheduling. ConnectWise PSA helps users manage customer service agreements, automate recurring invoices and document agreements in a central storage location. The solution also enables users to keep track of their clients’ infrastructure via parameters such as configurations, serial numbers, warranties and more. Additionally, ConnectWise allows users to identify and resolve issues remotely and supports integration with various third-party applications such as Acronis, Cisco, Webroot and more. The solution can either be deployed on-premises or hosted in the cloud and also offers users mobile applications for iOS and Android devices. Support is available via phone, email and online live chat. Wondering if ConnectWise PSA is right for your organization? Our Business Management Software selection experts can help you in 15 minutes or less. ## ConnectWise PSA User Interface ## Popular ConnectWise PSA Alternatives Main Product ConnectWise PSA 4.1 [(277)](https://www.softwareadvice.com/itsm/connectwise-manage-profile/reviews/) Ratings Breakdown - 3.67Ease of use - 3.74Value for money - 3.71Customer support - 4.14Functionality Pricing Available upon request Get Price Alternative Product [N-central](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/) 4.2 [(253)](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/reviews/) Ratings Breakdown - 4.0Ease of use - 3.93Value for money - 3.92Customer support - 4.20Functionality Pricing Available upon request Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18785)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [N-sight RMM](https://www.softwareadvice.com/help-desk/msp-rmm-profile/) 4.3 [(200)](https://www.softwareadvice.com/help-desk/msp-rmm-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.12Value for money - 3.99Customer support - 4.25Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/) 4.6 [(339)](https://www.softwareadvice.com/help-desk/it-glue-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.44Value for money - 4.43Customer support - 4.54Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Syncro](https://www.softwareadvice.com/psa/syncro-profile/) 4.6 [(148)](https://www.softwareadvice.com/psa/syncro-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.72Value for money - 4.35Customer support - 4.44Functionality Pricing Starting at $129.00 per month Get Price ## ConnectWise PSA Pros and Cons We analyzed 277 verified reviews for ConnectWise PSA to find out what actual users really think. Select to learn more Extensive Third-Party Integrations You can connect ConnectWise PSA with a wide range of third-party tools, from accounting and remote management to project and CRM platforms. The platform's API and partner ecosystem make it easy to centralize business processes and automate workflows across multiple systems. Effective For It Service Teams ConnectWise PSA is designed for technical service providers, offering remote management, real-time monitoring, and scheduling tools. It supports both on-prem and remote work, making it suitable for MSPs and IT service desks that need to manage devices and dispatch technicians. Robust Ticket Tracking Tools ConnectWise PSA offers a detailed ticketing system that helps IT teams organize, assign, and track service tickets efficiently. Features like easy ticket creation, bundling, searching, and reporting make it simple to manage client issues and maintain thorough records for help desk operations. Frequent Slowdowns And Lag Users often experience slow performance, laggy interfaces, and long load times with ConnectWise PSA. These speed issues can disrupt daily operations, making it frustrating and time-consuming to manage tickets and other tasks, especially during peak usage periods. ## ConnectWise PSA Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request Plan includes: - Ticketing - Project & opportunity management - Asset management (Configuration) - Finance & billing - Email connector - Workflow automation - Calendar synchronization - Mobile application Standard Pricing available upon request Plan includes: - ConnectWise Chat - Agreement management - Procurement & inventory - GL integration - Change approvals - User-based billing - Knowledge base - Office 365 billing, monitoring & management Premium Pricing available upon request Plan includes: - Marketing campaign management - Cloud database access - Sandbox - Cisco Simple IT billing, monitoring & management - Cloud infrastructure billing, monitoring & management Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ConnectWise PSA Features - Popular features found in Business Management Accounting Billing & Invoicing Client Management Inventory Management Marketing Automation Order Management Purchasing & Receiving Scheduling Task Management Time & Expense Tracking Training Management - More features of ConnectWise PSA Access Controls/Permissions Accounting Integration Active Directory Integration Activity Dashboard Activity Tracking Alerts/Escalation Alerts/Notifications API Approval Process Control Asset Lifecycle Management Asset Tracking Audit Trail Automated Routing Availability Management Backup and Recovery Billable Items Tracking Capacity Management Change Management Chat/Messaging Client Portal Collaboration Tools Configurable Workflow Configuration Management Contact Management Contract/License Management CRM Customer Database Customizable Branding Customizable Reports Dashboard Dashboard Creation Data Import/Export Document Management Document Storage Drag & Drop Email Management Employee Management Expense Tracking Financial Management Help Desk Management Incident Management Invoice Management Issue Auditing Issue Management IT Asset Management IT Asset Tracking IT Reporting Knowledge Management License Management Maintenance Scheduling Mobile App Monitoring Patch Management Performance Metrics Prioritization Problem Management Progress Tracking Projections Project Management Project Templates Project Time Tracking Quotes/Estimates Real-Time Analytics Real-Time Chat Real-Time Data Real-Time Notifications Real-Time Reporting Real-Time Updates Recurring Tasks Remote Access/Control Remote Monitoring & Management Reporting/Analytics Reporting & Statistics Resource Allocation & Planning Resource Management Self Service Portal Service Catalog Service Level Agreement (SLA) Management Single Sign On SSL Security Status Tracking Support Ticket Management Support Ticket Tracking Third-Party Integrations Ticket Management Timesheet Management Workflow Management ## ConnectWise PSA Integrations ScreenConnect Integration rated 4.6 from 15 reviews ConnectWise Automate Integration rated 4.1 from 15 reviews Auvik Integration rated 4.4 from 12 reviews Jira Integration rated undefined from -1 review Sage 50 Accounting Integration rated undefined from -1 review Google Calendar Integration rated undefined from -1 review See all 51 integrations ## ConnectWise PSA User Reviews Overall Rating 4.1 Ratings Breakdown 5 41% 4 38% 3 14% 2 4% 1 4% Secondary Ratings Ease of Use 3.7 Value for money 3.7 Customer support 3.7 Functionality 4.1 JC Julee C. Verified reviewer Computer Software 11-50 employees Used daily for more than 2 years Review source Reviewed March 2026 Still Happy to use PSA 5 It is currently still our choice for the product that holds our data together and allows us to provide adequate and timely support to our clients. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: We are able to contain all of our information in a single location and able to access easily. The additional integrations continue to be a huge benefit for our company. Cons: While it is easy to reach out/create a support ticket, it often takes longer to find a resolution and at times understanding is a challenge. Reasons for switching to ConnectWise PSA We made the switched from 3 products to 1, not the product listed above. The products we used are not included in the list but you cannot leave it blank and 'not listed' is not an option. We made this change to simplify our support and enable our technicians to provide excellent support to our clients. Read More VR Verified Reviewer Information Technology and Services 11-50 employees Used daily for more than 2 years Review source Reviewed December 2025 4 Year Veteran of ConnectWise PSA Reviews the Platform 4 I really like a large portion of what it offers. Its very easy to navigate, its intuitive and workflow rules or other items inside the system are very customizable. Ratings Breakdown 5 Ease of use 3 Value for money 3 Customer support 5 Functionality Pros: I like the inclusion of everything a new or existing MSP needs. From ticketing to finance to projects everything you need is right there. Cons: The interface is ugly and cannot be customized like other brands. It looks really old and doesnt seem to have every really gone through a design change. Reasons for switching to ConnectWise PSA I went to another company that had this in place and loved ConnectWise. Read More Christopher J. Verified reviewer Information Technology and Services 11-50 employees Used daily for more than 2 years Review source Reviewed December 2019 Powerful ticketing tool with lot of integrated features 4 I've used homebrew, Autotask and CWise over the years and this is the best yet and it is getting better all the time Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support Previously 4 4 Functionality Pros: Fully featured, fully integrated with products like Automate and Control. The latest version lets you connect to machines directly from the ticket which is fantastic. Auvik and LogicMonitor connectivity lets them create tickets when alerts fire (and Auvik will even close tickets that clear) Cons: Working in the back end and templates can be a little cumbersome, but worth sticking with it for the things it can do. Read More VR Verified Reviewer Computer & Network Security 11-50 employees Used daily for more than 2 years Review source Reviewed May 2026 Complete and does its job well, but pricey and stuck back in time... 3 Overall, it is a good experience, however the lack of innovation, and new interface it has made us look elsewhere. Ratings Breakdown 4 Ease of use 1 Value for money 2 Customer support 5 Functionality Pros: It integrates with everything. It does the work for what it is. It has all the features we want to have, from billing, ticketing, portals, etc. Ticket management is good. Cons: Over the years, the interface has stayed the same. Not happy with this fact. Also, the cost is pretty high for what it provides. We are forced to buy separate products to complete everything. If it was priced lower with all the features bundled in, like Halo PSA, we would have been very happy. It is very hard to make things work, but once they work, they are top notch. Reasons for choosing ConnectWise PSA I did not know better. When we jumped on CW PSA, it was the only game in town. Read More DT Danny T. Verified reviewer Computer & Network Security 11-50 employees Used daily for more than 2 years Review source Reviewed December 2025 ConnectWise PSA Review 4 ConnectWise PSA allows the service department to work seamlessly with each other. Allows for lots of automation through workflows as well. Ratings Breakdown 3 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: ConnectWise PSA is feature rich. Lots of flexibility with ticket workflow. Asio integration is getting better with new workflows as well. Cons: Too many lurched products that were bolted on and not natively integrated. NOC team doesn’t use the same ticketing system but it is integrated. SOC team doesn’t use the PSA ticketing system at all. Reasons for choosing ConnectWise PSA At the time it was the industry leader with the most integrations. Read More VR Verified Reviewer Computer & Network Security 11-50 employees Used daily for more than 2 years Review source Reviewed May 2025 Hate to admit but its actually pretty good 5 Ratings Breakdown 4 Ease of use 4 Value for money 2 Customer support 5 Functionality Pros: Very feature rich and highly customizable, you can use this tool to manage a ton of workflows across the company. There is better stuff out there for CMDB, Sales, etc but for service tickets and project management it is solid. Cons: The UI was pretty awful, and it was not the most intuitive for new staff to pick up. Some of the integrations were not very meaningful. Reasons for choosing ConnectWise PSA Mostly the pricing was too high for Cherwell and ConnectWise was widely used in the industry Reasons for switching to ConnectWise PSA Wanted something more tailored for our use case (service/projects) out of the box Read More TB Travis B. Verified reviewer Telecommunications 11-50 employees Used daily for less than 12 months Review source Reviewed May 2025 ConnectWise PSA does many things well, but definitely could be better! 4 For the most part, ConnectWise PSA does many things well. I like being able to have multiple service boards and the integrations with 3rd party software is very nice. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Automation with ConnectWise is pretty amazing compared to the PSA that we came from. The Service Desk/Dispatch Portal are very flexible and customizable to each users preferences/job role. Cons: Inventory with ConnectWise is cumbersome and does not work well with our business model. We came from TigerpawOne, which actually did inventory well so it was a bit of a let down after moving to the CW PSA platform. Reasons for choosing ConnectWise PSA We talked to a bunch of other MSP's and determined that this would be the best fit. Reasons for switching to ConnectWise PSA Tigerpaw lacked integrations with 3rd party software which was critical as we stepped into the MSP space. Read More David H. Verified reviewer Computer & Network Security 11-50 employees Used daily for more than 2 years Review source Reviewed September 2025 ConnectWise for Our Business 4 We’ve been using ConnectWise PSA for a while now, and it’s really helped us pull everything together in one place. Before, we were juggling tickets, projects, billing, and reporting across different systems, but now it all lives under one roof. That makes it a lot easier to keep track of what’s going on with our team and with clients. Ratings Breakdown 3 Ease of use 3 Value for money 2 Customer support 5 Functionality Pros: We use ConnectWise PSA exclusively at our MSP. The ticketing system provides accountability for instances from open to close across all departments of our business. Cons: I find the program difficult for new hires to "jump in" on. My more seasoned agents have no issues with the application, but there is a steep learning curve because much of the navigation from tab to tab and section to section does not happen intuitively. Read More DL David L. Verified reviewer Information Technology and Services 51-200 employees Used daily for more than 2 years Review source Reviewed May 2026 Great PSA system is you take the time to set it up according to your needs 5 It is a very customizable system, which is probably its biggest strength and why new people also get scared away. Anything you want to do as a mature company is present in the system, but all options can be scary at first. But in more than quadrupling the size of the company, it has always kept up with our needs and different ways of doing billing, invoicing and integrating vendors. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Very complete ticketing system with integrations to all the major vendors in the space. Lots of customization and automation options. You can set boards, tickets and projects up exactly as needed. Cons: The layout is stuck in the 90's. It is being revamped in the Connectwise ASIO Platform, but that layout, while more modern, seems to be more suited for mobile devices and tablets. Way too much whitespace all over and information density is not there on the new version like the old one.. Read More KV Kyle V. Verified reviewer Information Technology and Services 51-200 employees Used daily for more than 2 years Review source Reviewed May 2026 ConnectWise PSA Product Review 5 So far it has been great and will recommend it to anyone. I give it a 10 out of 10 after years of using it. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Been using it for 8 years now, really great for ticket management, automation, customer support is quick too Cons: I haven’t found much as of yet. It may be slow at times but doesn’t affect the workflow that much. Although, some features are hard to find at times. Read More Showing 1 - 10 of 277 Reviews [See All Reviews](https://www.softwareadvice.com/itsm/connectwise-manage-profile/reviews/) ## ConnectWise PSA Popular Comparisons [N-central vs ConnectWise PSA](https://www.softwareadvice.com/itsm/connectwise-manage-profile/vs/solarwinds-n-central/)[Salesforce Sales Cloud vs ConnectWise PSA](https://www.softwareadvice.com/compare/2764-Salesforce/vs/91525-connectwise-manage/)[N-sight RMM vs ConnectWise PSA](https://www.softwareadvice.com/itsm/connectwise-manage-profile/vs/msp-rmm/)[IT Glue vs ConnectWise PSA](https://www.softwareadvice.com/itsm/connectwise-manage-profile/vs/it-glue/)[Syncro vs ConnectWise PSA](https://www.softwareadvice.com/itsm/connectwise-manage-profile/vs/syncro/)[NinjaOne vs ConnectWise PSA](https://www.softwareadvice.com/itsm/connectwise-manage-profile/vs/ninjarmm/)[Pulseway vs ConnectWise PSA](https://www.softwareadvice.com/itsm/connectwise-manage-profile/vs/pulseway/)[Autotask PSA vs ConnectWise PSA](https://www.softwareadvice.com/it-management/autotask-psa-profile/vs/connectwise-manage/)[Freshservice vs ConnectWise PSA](https://www.softwareadvice.com/itsm/connectwise-manage-profile/vs/freshservice/)[Action1 vs ConnectWise PSA](https://www.softwareadvice.com/it-management/action1-profile/vs/connectwise-manage/)[ConnectWise Automate vs ConnectWise PSA](https://www.softwareadvice.com/itsm/connectwise-manage-profile/vs/labtech/) [Compare All Alternatives](https://www.softwareadvice.com/itsm/connectwise-manage-profile/alternatives/) ## Other Top Recommended Business Management Software [Contentverse](https://www.softwareadvice.com/cms/contentverse-profile/) **4.1** (19) Recently recommended **8** times [Trello](https://www.softwareadvice.com/project-management/trello-profile/) **4.5** (23545) Recently recommended **0** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18785) Recently recommended **0** times [Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) **4.4** (15398) Recently recommended **0** times Stuck Between Options? 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