Clock PMS
About Clock PMS
Awards and Recognition
Clock PMS Pricing
Contact Clock PMS for pricing information
Starting price:
$5.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Clock PMS
1 - 5 of 86 Reviews
James
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2018
It is a good software. Very Comprehensive
Search from the Internet
PROSIt Integrates with the Channel Manager for seamless bookings. It has a Calender availability and Rooms Plan Availability which allows to check for Status
CONSI need to ADD In Booking Channel Type (e.g. AGODA, or Expedia or Booking.com) in the Guest Registration Card. I also need to place the Stay dates and the Room number on the Top lines of the Guest Registration Cards, but I cannot do so easily. Please allow for easier Drafting software for such cards. I also need the Housekeeping Report to not have so tiny Fonts. The Font versus empty space ratio should be bigger, because my Housekeepers are senior folk, and the current FONT sizes make it difficult to put the Report on 1 Page (40 rooms only), and even on 2 pages, the Text is much smaller compared to the empty spaces. Please help to allow more options in Text sizes
Chance
Hospitality, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Best Property Management System that I have used.
Despite the cons I have listed, I really like CLOCK. It has bookmarks for easy access to functions. I love the maintenance feature that allows us to see which rooms have issues and what they are. I don't use the rate features because we use Room Price Genie, so I cannot comment on it.
PROSReliability! It rarely has a problem and when it does they fix it quickly. I have used several other PMS programs and they often crashed and had bugs that were not fixed for weeks. Their customer support team is very responsive and helpful. AND the TO DO LIST. It is a huge help not just with the reservations but other things we do in the office. We use it all the time!
CONSSome of the functions require more clicks than is optimal. I wish that charging to saved credit cards for companies were streamlined. We charge for the fist night at time of booking and it is annoying that CLOCK only tells us the average price of one night instead of the actual price of the first night. CLOCK offers several color flags for reservations, which is helpful, but I wish it allowed for multiple color flags like a different PMS that I have used. It could be accomplished by adding a header and a footer stripe to reservations. And it would be very helpful to be able to place several rooms down at once.
Reasons for switching to Clock PMS
we were planning on switching because Rezovations (Rezo) was horrible! It had so many bugs and was unreliable. While we were testing replacements, Rezo announced that they were selling out to a competitor and being absorbed.
conrad
Used free trial
OVERALL RATING:
2
EASE OF USE
1
CUSTOMER SUPPORT
4
Reviewed February 2015
Looks pretty good, but slow to update. Good customer service, when you can reach them
I gave it a trial and it looked promising, until I needed to add extra children at a reduced rate. Some of my room hold 6 people, so they wanted me to set up a rate type for each scenario. ie. 2 adults, 1 child, 2 adults, 2 kids, 2 adults 3 kids, 2 adults 4 kids, 3 adults 1 child, 3 adults 2 children...etc. you get the picture. Very cumbersome, then the for each season there was no default, so I had to spend 45 minutes per season updating the extended rates. They use Amazon servers so they say, so uptime and response time should be fairly good, but I found it a bit slow. Might be my net speed tho'. Good price . Bulgarian product so everyone has a strong accent. Support is Europe based so you have to account for the time difference.
Vendor Response
Thank you for your feedback! We admit that Clock PMS was initially developed for traditional high-category hotels rather than for shared-type accommodation properties. Though our rate management system already provides a simple and handy solution that would have solved your problems - the derived rates, based on feedback from you and a few other customers, we are currently working on the closer adaptation of the Clock PMS's functionality to the needs of properties that offer such type of accommodation. We kindly invite you to stay in touch so that we can keep you informed on the new features. Our support team is indeed based in Bulgaria, an emerging IT market chosen for outsourcing by companies like HP or IBM and with good IT specialists that, as you noted, provide excellent service. Finally, as the American market is a top priority for us, we gladly inform you that we have just introduced our new support hours: 2am - 9pm EST and a new North American telephone number.
Replied March 2015
Carol
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
With Clock PMS Suite, so much has changed
We had up to 8 years ago been using pen and paper. The business was a lot smaller back then. As the business grew busier, we needed a system that comprised a channel manager and a PMS. We wanted to try to eliminate most of the human error involved in data input of the large volumes of bookings we were now getting. Another aspect we wanted was the increased data protection which has even improved in Clock further since we signed up.
PROSSo much has changed! We've saved at least the hours of 1 full time member of staff just by removing most of the manual data entry involved in the day-to-day bookings, alterations and cancellations. We barely ever get a double booking now. Another key reason why we chose Clock was the Guest mailer. We didnt see such a flexible and well-made tool for automatically mailing guests in any of the other systems we looked at.
CONSA multi room availability search function would be nice too, so for instance you can put in 9 people and the system will pick out multiple rooms for them.
Jackie
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2020
Latest update on event itinerary (function sheet)
Just to say the recent changes in the banquet and function sheet and invoice display are much better than before. Great to see the charges on the banquet sheet.
CONSHotel system you can no longer go back to availability screen by clicking arrow to previous page when in a customer booking.