Some features are hard to use, while some require additional software/technological tools.

I've also found that the staff are extremely helpful and patient in helping work out just about any issue I've encountered. Compared to the other options, Fusion is much greater.

I love that this software is dedicated to the success of recreation programs.

Customer service is outstanding and always very helpful to at all levels with analyzing and fixing problems.

There have also been some issues with court bookings. People not able to cancel a court (and when they do they get no confirmation that it has been cancelled).

Overall, the innosoft staff are unbelievably nice, competent, and passionate about what they do.

The platform itself has been a nightmare because of its lack of functionality for our needs as well as the link the time it takes to make any adjustments.

With their current leadership, they should stay at the top of the ladder with the best rec software and campus solutions.

I appreciate the quick customer support and friendly education specialists. It is nice that the staff comes from campus recreation.

User Friendly, easy to navigate, reports are easy to run.

The online portal is likewise very straightforward allowing a good deal of customization. They have a rapid development cycle and actively work to remedy issues.

However, still useful in its abilities and having access to older data for easy transference and reflection.

They are great at teaching the software and troubleshooting with you. Their step-by-step instructions are constantly a great tool for students and professional staff members.

Innosoft Fusion is the BEST software on the market, bar none. It's user friendly, versatile and has helped us further our mission with ease.

Software works well so long as you use a vanilla implementation and do not require any integration.

Future requests do not have timelines, unable to make small edits with current system, there are usually errors (minor) after updates.

I attended their first Fusion Summit which was a wealth of information. It has been easy to learn, easy to train others and the user manuals are easy to get to for general questions.

At our facility we do our best to utilize as much as possible. Currently we are using Access, Calendar/Reservations, Sales, and Equipment.

This makes locker clean out a breeze. But most importantly the quick response time provided by the support staff when there is an issue is fantastic.

I appreciate the ability to capture reporting information for personal training and other FitWell services, like Massage and fitness events.

FUSION is a dedicated company that continues to grow but not out price university recreation budgets.

This software is great for access management, membership and pro-shop sales, and guest/alumni card printing. It is an improvement on any of our previous systems.

Rental agreements are cumbersome and difficult to adjust.

It is user friendly, works great with our University Banner system and the support staff are excellent. Continual updates and new releases of modules are a great benefit too.

The online options allowed have been a great benefit. Their customer service has been fantastic and they follow up on issues new and old working to remedy them.

They get back to me quickly within minor or major issue which is always comforting. Fusion has made our operations so much better than they have ever have been at WashU and is worth the investment.

I love this company, I value the Innosoft team and I would recommend Innosoft Fusion to everyone (And I do!).

We have had several times where our website and client have been down for hours which has negatively affected our services and programs.

Still waiting on upgrades that we requested. Have a ticket in but no response on status.

It is quite user friendly than expected. The customer support is incredible.

Customer service was the best that I have ever experienced. All in all I feel that innRoads is a great product.

That it is easy to use, like that they can see what I’m trying to do and help me threw the computer.

Robust system that allows integrations with other sources such as expedia, airbnb etc.

I chose innRoad because it seemed easy to use with lots of features and they offered customer service via telephone.

Lost 27 years of guest history. Lost all my gift certificates.

NOT CONDUCIVE IN CALENDAR MANAGEMENT  =  MONEY LOST. Setting minimus difficult, if you decide to release those minimums at a given date, it is VERY cumbersome.

They also had my website so screwed up, there were no links, no descriptions, no way to book and they had all the control over the site along with my booking partners Expedia and Booking.com.

It is super easy to use and the support team is amazing when things occasionally do get confusing.

Innroad also has great reporting forms for forecasting, etc. I would highly recommend this software for any hotel.

We love that we were able to jump in and actually do business right out of the gate without a long and intensive training period.

My favorite thing about InnRoad is the easy set up and the ease of use. Training the staff was very easy and recently, they have added new features which have made InnRoad even more advanced.

I like that if I want to make changes to the initial set up it is very user friendly for me to make changes myself. The visual is excellent to see the status of our hotel at a glance.

My season is only 4 months long, and by the time I realized I was losing business, the season was nearly over and there is no way for me to recoup what I have lost in potential sales for this year.

I have not used the software long enough to make a complete evaluation, but so far, so good. I am looking forward to a great 2021 season with innRoad.

I truly appreciate all the staff. They do their best to help.

Customer care representatives are responsive and smart at solving the problems we have faces so far.

It's like having great car insurance, price is irrelevant if excellent support is available when you need it.

Since the last update it is very confusing and difficult to use. It’s unclear and overly complicated.

You have to be a rocket scientist to check out a guest. Once on a future date there is no simple way to return to today’s date.

Somehow a little hard to use. Sometime glitches make system log out without any warning and one can loose work.

The professionals at InnROAD are just that PROFESSIONAL. Amazing experience with great people.

It is a very useful tool for our cabin operation. Our scheduling efficiency has been great.

Shout out to Nikita our Integration specialist, she was absolutely fabulous at helping us get everything moved from our last system to Inn Road.

Ease of use and excellent training support helps users get up and running quickly. Competitive pricing helps small properties remain profitable.

My first reservation was in the 280,000's they now are over 5.8 million reservations and increasing rapidly. You will be very happy with Innroad.

We are new to innRoad, but so far our experience has been great. The support in helping us get started and navigate the site has been phenomenal.

Initially the way the software handled group bookings of multiple rooms wasn't very intuitive, but they have improved that greatly.

InnRoad was able to effectively improve small lodging operations and their reservation systems are astounding.

It is pretty easy once you learn how to use it, when you have never used it before. And the help desk is really good about helping you.

Needs to be more user friendly though customer support is very good.

This platform provides integration to global distribution system, which allows you to reach out worldwide markets. Also the support of this platform is indeed splendid.

It is sufficient enough to run daily operation and I am happy with the support staff who are always helpful.

It fulfilled all these requirements to my expectations. The sales and implementation team confidently shared projected growth that would more than pay for the software subscription.

Canadian Dollar

Fusion helps businesses create and manage a database of contacts. It allows users to keep track of all their contacts met via conferences, seminars, and other events as well as organize them by company, industry, or location.

Using Fusion, teams can quickly find contact information such as names, email addresses, phone numbers, physical addresses, social media accounts and more according to requirements. The solution provides a suite of CRM, ERP, and financial modules with tools for marketing automation and sales forecasting.

LongDescription

Contract/License Management

Family Memberships

Registration Management

Class Scheduling

Calendar Management

Activity Management

Email Templates

Self Service Portal

Facility Management

Rental Management

Booking Management

Inventory Tracking

Membership Management

ACH Payment Processing

Website Integration

Reporting & Statistics

League/Team Management

Billing & Invoicing

Facility Scheduling

Equipment Tracking

Check-in/Check-out

Pricing is based on the size of your customer base

Email/Help Desk

Phone Support

24/7 (Live Rep)

11-50

51-200

201-500

Fusion

In Person

Live Online

Webinars

Documentation

Videos

US Dollar

innRoad's award-winning property management system is trusted by thousands of hoteliers across the globe. With this all in one solution, you can manage your property from any device, anywhere in the world. innRoad is designed to meet the needs of hospitality businesses of all sizes including hotels, motels, resorts, B&Bs, lodges, campgrounds and more. With innRoad, you can handle your day-to-day operations easily with simple check in/out tracking, housekeeping tools for managing clean vs dirty rooms, and customized reports so you can keep your revenue and booking goals on track. You'll save time, increase occupancy, and boost room revenue.

innRoad's customized booking engine matches the look and feel of your property’s website, while providing guests with a seamless booking experience. Customers using our booking engine have reported a 20% increase in direct bookings. 

innRoad gives more visibility to your property through our reliable channel manager. Room inventory and rates are automatically synced through innRoad's direct connection with 100's of online travel agents (OTAs) including Expedia, Booking.com, TripAdvisor, Airbnb, BedandBreakfast.com and more. 

Other features include: third party integrations, credit-card processing, native GDS integration, 24/7 live phone and email support, unlimited training, new monthly feature releases, free data migration for both past and future reservations, and a dedicated implementation advisor to get your property up and running with innRoad in no time. 

Plus, there's no hidden fees, no up-charges, and no fine print. Want a system that can do it all while saving you time? We've got you covered. Getting more bookings just got a whole lot easier!

Employee Management

User Management

Payment Processing

Price/Margin Management

Customizable Reports

Data Synchronization

Reservations Management

Credit Card Processing

Calendar/Reminder System

Single Property

For Vacation Rentals

Room Booking

Guest Experience Management

Housekeeping Management

Data Import/Export

Promotions Management

Customer Support

Multi-Location

Booking Notes

Multi-Currency

Rate Management

Mobile Access

Channel Management

Third Party Booking

Maintenance Management

Extended Stay

Marketing Automation

Revenue Management

Front Desk Management

Activity Dashboard

Alerts/Notifications

Online Booking

Group Reservations

Multi-Property

Availability Management

Customizable Templates

Multi-Language

Discount Management

Customizable Branding

Activities Booking

GDS/OTA Integration

Reporting/Analytics

Built-in Accounting

Customer History

Point of Sale (POS)

Third-Party Integrations

Maintenance Scheduling

Inventory Management

Loyalty Program

Search/Filter

Financial Management

Web browser (OS agnostic)

Windows 2000

Pricing starts from $150 per month, contact for a personalized quote.

Fusion vs innRoad

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