The implementation team was excellent in their support and testing  between both applications and I had complete confidence in their ability.

I like the recommended templates that come in Dotmailer. We are excited to implement triggered campaigns.

We had many billing errors with them. Decided to just cancel after contract was up.

The ability to track your email campaigns. Super easy to use overall.

The Magento integration is terrific, you can really give your subscribers email offers tailored to their interests. That's such a crucial part of email marketing.

That's a huge plus to getting their attention and looking professional also. The e-mail automation programs are a life-saver.

Problem re-subscribing customers who unsubscribed in the past due to strict spam control.

Ease of building emails. Ease of managing contacts.

Meaning whenever had to be sent out, you will have to fire up a Windows 7 virtual machine that was solely used, to send out marketing emails.

Really easy to use, templates and image friendly, good customer and technical support. Has good automation options and multiple folder capability for prospect and customers mail outs.

Amazing features and functionality like split testing, geolocation reports, dynamic content and easy to use templates.

They have a great on-boarding process and team supporting the launch/transition. When issues have come up they are very quick to resolve them.

Ease of use, good onboarding, integration of SMS, landing pages, forms and surveys.

Dotmailer is a great platform that allows for some powerful means of mass messaging/emailing.

Features are easy to use, program. Amazing customer service, campaign test options are easy.

Many of the IPs are neutral or bad. It's why we have to switch to Pardot.

A top notch support team quickly identifies and resolves any issues. Our customer success manager analyzes our campaigns and provides helpful insights to make each one more effective.

The only thing I dislike about Dotmailer is that when sending an email to a specific group of contacts you are unable to choose another group of contacts to exclude from the send.

Good email marketing platform for a reasonable price.

The benefits are the ease of creating templates for emails, the reporting supplied, and the customer support has proved very helpful.

Love the segmentation and automation features. Haven't used the new preferences section but that also looks like it will be helpful to our marketing.

Our dotmailer contact is very responsive and fast when we have questions--sometimes she answers within 3 minutes. That level of customer help is great.

There was not much support when it came to automation. I set up an automation that the service rep said looked correct, but it does not work the way it needs to.

I like the ease of building emails and the tutorials are very helpful. I also like the integration with SalesForce when it works.

Great customer service from support. The cost is extremely fair and the account managers are really great.

It has good articles and blogs where I can learn new stuff. The​ customer service is excellent.

I am impressed by the friendliness of Dotdigital's features. Dotdigital works so well for us.

Dotmailer features are very competitive and their pricing model is better than those in the competitive landscape.

Segmenting is fast and easy. There are features like the optimization that makes it great for generating more opens.

Support was always ready and willing to help even if they could not resolve issue. Pricing is very affordable for what you get as well.

The issue is there is no warning when you setup the logic if it may cause issue. It just happens when you set the schedule and let it runs.

We have a very small team of 2 handling marketing so the features and suggestions and sample templates are super helpful.

I love the service it is simple for people to subscribe. On the back in the analytics are amazing and so easy to understand.

Mailchimp is super easy to use and was a breeze to set up. Everything was very straight forward and the user interface is very nice.

I liked that I had never used any type of service like this before and it made it very simple for my husband and I to reach out to folks who were interested in our business.

I like MailChimp and appreciate its ease of use and slick looking templates, also strong reporting and tracking capabilities.

Mailchimp works great for what it is and is price competitive. This is a great option for the budget conservative mind.

Some legit emails get marked as spam. If too many are marked as spam you run the risk of getting your account suspended or at times deleted.

Their ability to evolve in useful ways — mobile app, education program, email to postcards, etc — is what we like most, for sure, and why we stay with and recommend Mailchimp to others.

I love that I can create great looking emails with such ease. It has made a huge difference in my ability to communicate with my clients and two do connected drip marketing.

Mailchimp, is an excellent cost effective solution for sending out mass emails to customers. It has great capability for both the tech savvy and non-tech savvy users.

The customization feature allows you to create colorful and creative emails that are appealing to the eye. The scheduling feature is super helpful to plan out communications.

And allows for an all in one solution. The reporting is as good as it gets, most of their tools are free and the interface is super easy to use for editing purposes.

Customer support was terrible and when i misunderstood how to use the platform they terminated the relationship because of spam.

Mailchimp was very good and allowed my own business to grow and become stable. With a good website and domain making it stand out.

I love the ease of use ability to integrate with various platforms and ability to check daily on our growth.

Mailchimp has been great with keeping in contact with members of the community, providing important updates when needed.

The software is easy to use, it has great pricing and free services to get started. It allows you to see who is engaging in your emails and who is not, great design tools.

We use Mailchimp for all our drip and sales promo campaigns. We are a small company just getting our footing so having such an awesome tool to help us spread the word is a great benefit for us.

The concept is nice for large outreach and marketing emails. I was hoping to use this also as a customer service piece when reminding existing clients of upcoming maintenance.

Mailchimp is the perfect, entry-level system, for people that are just starting out. It is easy to use, great price (including a free version).

It came with free trial which helps to convince my company to use it. It has a great feature  and user interface that helps even any one new to email marketing to start with.

Easy to develop on using API, amazing possibility to up sell products via integrated marketing tools and integrations with e-commerce, brilliant list management features and click tracking.

I was quite frustrated with the fact that I had no assistance at all and it created a bad experience for me as a new user.

This price is outrageous. Also, they do not give you an option to not pay for the features you do not use.

The customization and integration of this software is great. Also, the easy of sending weekly and monthly newsletters is awesome.

US Dollar

dotdigital Engagement Cloud is a cloud-based email marketing solution designed for medium and large enterprise customers that offers email design, scheduling and campaign analytics within a suite.


This solution offers contact management functionality that allows users to import, add and manage contacts and target them appropriately in email campaigns. Users can automate the process of email delivery using the email scheduler functionality.


dotdigital Engagement Cloud also allows users to create customized automation programs for lifecycle marketing, multichannel marketing and repeat purchase targeting.


A key feature of dotdigital Engagement Cloud is the split testing module, which allows users to compare and arrive at the most responsive email campaign strategies by performing and tracking multiple trial campaigns.


With the help of customized reports and dashboards to measure the key campaign metrics, users gain a complete view of their email marketing strategy and are better able to make decisions for improving their campaign conversion rates.



LongDescription

Real-Time Analytics

Engagement Tracking

A/B Testing

Customer Surveys

Multi-Channel Marketing

Social Marketing

Multi-Channel Management

Lead Capture

Activity Tracking

Data Synchronization

Customer Segmentation

Subscription Management

Drip Campaigns

Order Management

Multi-Campaign

Customer Accounts

Customer Database

Customizable Fields

eCommerce Management

Template Management

ROI Tracking

Data Import/Export

Campaign Segmentation

Email Tracking

Email Campaign Management

Lead Generation

Email Templates

Subscriber Management

Email Distribution

Contact Management

Content Management

Lead Management

Email Marketing

Mobile Access

Social Media Monitoring

List Management

Real-Time Data

Channel Management

Click Tracking

Multi-Channel Communication

Marketing Automation

Landing Pages/Web Forms

Social Media Integration

Customizable CTAs

Email Management

Dynamic Content

Event Triggered Actions

Customization

Activity Dashboard

Alerts/Notifications

CAN-SPAM Compliance

Reporting & Statistics

Segmentation

Website Visitor Tracking

Automated Scheduling

Customizable Templates

WYSIWYG Editor

Image Library

Mobile Optimization

Spam Blocker

Real-Time Reporting

Reporting/Analytics

Contact Database

Monitoring

Mailing List Management

Campaign Analytics

Lead Qualification

Customizable Forms

Drag & Drop

Social Promotion

Autoresponders

Third-Party Integrations

Campaign Management

Multivariate Testing

Design Management

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

Dotdigital

In Person

Live Online

Webinars

Documentation

Videos

Mailchimp is a web-based marketing automation service with millions of users worldwide. The application allows users to share newsletters on various social networks and track customer engagements. The application provides tools to create targeted emails, run Facebook ad campaigns, automate follow-ups and monitor campaign progress, among others.

With Mailchimp, users can collect and analyze their email responses. The application offers graphical representations of data and customer interactions in various formats. Mailchimp allows users to design, share and track email newsletters from any location. With interactive drag & drop interface, users can create and share attractive email campaigns. The built-in analytics and reporting functionality allows marketers to monitor customer activities or generate ad hoc reports.

Mailchimp also offers a mobile-based application for both Android and iOS devices. The application works as a shortcut to reach users' email marketing accounts, enabling users to receive campaign updates, add subscribers and remain informed about social media activity.

The solution serves a wide range of businesses, from small e-commerce to big online retailers and is available on a monthly subscription basis.

Personalization

Site Intercept Survey

Skip Logic

Mass Texting

URL Customization

Shared Inboxes

Real-Time Monitoring

Responsive Web Design

Referral Tracking

Multi-Account Management

Real Time Editing

Marketing Calendar

Recommendations

Audience Targeting

Automated Publishing

Geolocation

Collaboration Tools

Randomization

Customer Activity Tracking

Form Builder

Preview Functionality

Performance Metrics

Mobile Retargeting

Question Piping

Behavioral Targeting

Question Library

Question Branching

Behavior Analytics

Workflow Management

Response Validation

Response Quotas

Social Media Retargeting

Geotargeting

Team Management

Conversion Tracking

Lead Nurturing

Social Advertising

Mailchimp offers multiple pricing plans for their Marketing Platform:

Mailchimp Marketing Platform: 

- Free - $0/per month
- Essentials - $13/per month
- Standard - $20/per month
- Premium - $350/per month
 

Dotdigital vs Mailchimp

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