This chatbot builder is quite easy to use when you have a bit of logical understanding and knowledge. It has a lot of features and can be implemented with different parties, including other chat-apps.

And the team is very laid back, I would have raised so many tickets and requests for fixes. And now they are about to kill the WhatsApp user interface.

Minimal environment for Developers. Costly for small businesses.

It is easy to integrate and creating auto replying FAQ is also easy.

We wanted to engage people on the website to drive conversions to sales and we'll be tracking this closely.

The good part is that it provides multiple platforms to integrate bots to like Facebook, Slack, Skype, Viber and more.

I was really pleased experiencing the outstanding GUI Engati platform provides.

The developers were quick to react to specific requests and their customer service is exceptional. Still early days for us, but the experience has been a good one so far.

The overall experience is pretty great. I love how much support they are always ready to provide.

We're very pleased with the possibilities of the chatbot and look forward to see how it develops itself even further with the help of its users.

The best part of this software is the ease at which we can integrate to pages, channels like slack and etc. So it was damn cool and the Deployment doesn't take much of the time.

The chatbot needs to be trained for all the use cases, and all possible/probable combinations  and then it starts picking the context also. Overall, a good experience and it's worth giving a try.

The product support team from Coviam is very  responsive. The number of integrations are best- you wouldn't find any other product with so many integrations.

I noticed sometimes the web pages reload and even some buttons don't work. E. the hyperlink or href is missed out for some buttons.

REST API features is only what bothers me sometime.

So, an e-commerce user looking for an agent is kept waiting as the app doesn't even notify the agent, and there you go, you lost your customer.

The best part about it is that the platform also provided good analytic data to track the bot and nature of users.

The ease of creating new Bots is the best in Industry, no one needs training on setting up a bot using Engati Platform.

The problems began during the onboarding process. The team is lethargic to respond to queries - their claim of the email being their official source of communication says it all.

Irritating problems like bot not getting renamed, not getting connected to website in mulyiple attempts.

I love it, we have already saved so many business hours by using this Chatbot platform.

The thing which I liked the most was its intuitive UX and easy learning curve. The portal allowes you to develop and develop a chatbot on multiple platforms in a matter of minutes.

Simplicity and Ease - I can Surely say this is the best custom bot framework ever. The Intergration part is supereasy and intresting.

The customer support live chat from Live Help  is awesome. Quick response to your questions.

The ease of use, very easy to navigate with. Love how we can add candid response helps with quicker chats.

It is little bit difficult to apply roles to each agent.

Fast, reliable customer support for a reliable and lightweight tool.

More integrations, like phone system integration so when you are chatting your phone automatically does not ring or viceversa.

It was easily integrated in a Word Press site with a few clicks. There is a remote assistance feature where I can help the customer easily almost like I was there with them.

The analytics are great. I love that it serves as a comparison/confirmation tool for Google Analytics as well.

Ease of use and adaptability with our CRM. It gives customers an easy way to communicate with us how they want to.

There are very few things that we could complain about with the software.

And its all back up with excellent customer support.

I just started using this software and so far I like.

Live Help now is better value for money than others on the market, admin panel is reasonably easy. Instalation on the site was easy.

That it is very user friendly, easy to chat with customers who have questions. I like that a notification pops when a visitor comes.

The functions available are amazing and the support is perfection every time.

It is really easy to use. Visitors to our website can reach out to our support team and get a quick response to their questions.

I hate to have a extra chrome tab open and accidentally close it when working on my website and i close the chat out. Needs to have a Imac software like it is available for the Windows OS.

Good product should be backed by good team as well, and this is that good team.

Allows our customers easy access for help with issues that need to be resolved immediately. Love that customers can get on and just get help whenever.

It's been super easy to set up and get running.

The analytics, the integrations with your email and rep!!! He is the best. I highly recommend for anyone with customers.

Wow easy to use and great support. Our costumers are very happy about the service.

Bianca was able to point me in the right direction to correct a typing error in our email response when requesting a copy of the transcript. Excellent customer service and able to help right away.

Works effectively few issues, like detail is good for analyzing website performance.

There were a few issues at first with setting up alerts for pop ups and having some gone missing as dropped chats but this was at our end.

Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price.

We have used LHN now for over 1 year and we are absolutely satisfied with the product. Its ease of use and exceptional CS staff makes it a hands down winner.

A LiveHelpNow script had been changed which broke our use of it. Jamie spoke with her developers as we were chatting and had them correct it and re-release it.

It was easy to install and it was fairly easy to configure but the live support was great so getting configuration issues worked out was fast.

The features, very good, the agent was very helpful. I would like the survey to be shorter.

Customer service is outstanding. Any time I have needed their assistance, they have been great.

LiveHelp Now is an excellent way for our customers to reach us quickly and have their questions answered without having to pick up a phone and call our office.

US Dollar

The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award. 

It empowers you to build intelligent bots in minutes without programming. Build once and publish across 15 channels- WhatsApp, Messenger, Instagram, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, your website, and your mobile app. Supports intelligent paths, train, copy, analytics, & private labeling. 

Using Engati you can leverage the power of machine learning, NLP/NLU to design.


LongDescription

Real Time Analytics

Multi-Channel Management

Code-free Development

Transfers/Routing

Real-Time Monitoring

Customer Service Analytics

Sentiment Analysis

Natural Language Search

Collaboration Tools

Natural Language Processing

Customer Experience Management

Configurable Workflow

Mobile Access

Proactive Chat

Transcripts/Chat History

Intent Recognition

Chat Transcript

Multi-Channel Communication

Contextual Guidance

Social Media Integration

AI/Machine Learning

Workflow Management

File Sharing

Activity Dashboard

Alerts/Notifications

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Interaction Tracking

Multi-Language

Alerts/Escalation

Customizable Branding

Chatbot

Speech Recognition

Reporting/Analytics

Feedback Management

Video Conferencing

Pre-Configured Bot

Drag & Drop

Auto-Responders

Third-Party Integrations

Live Chat

Web browser (OS agnostic)

Please contact us to know more on our pricing models.

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Engati

Live Online

Webinars

Documentation

Videos

LiveHelpNow provides omnichannel support solutions that give teams of any size the tools they need to drive an amazing customer experience. Software designed to meet all of your customer support, contact center, lead generation, and help desk needs.

With LiveHelpNow’s omnichannel capabilities, your team will be able to communicate with customers via any channel all while receiving one streamlined communication history. Communication channels include live chat, SMS text-to-chat, chatbots, Facebook messenger, email, and VoIP call.

Available tools include intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, email management, VoIP call management and more!

You’ll also get the most out of your existing tools by integrating with your CRM, CMS, knowledge base, and social media.

You can purchase knowledge base, live chat, and help desk applications on a standalone basis or bundled into one integrated help desk suite.

Quick, easy installation. No setup fees or contract. Free training and 24/7 support.

Trusted by over 8000 businesses worldwide.

Support Ticket Management

Engagement Tracking

Employee Management

Multi-Channel Marketing

Surveys & Feedback

Lead Capture

Document Storage

Access Controls/Permissions

IT Asset Management

SMS Messaging

Workflow Configuration

Voice Mail

Customer Database

Offline Form

Automated Routing

Call Center Management

Data Import/Export

Promotions Management

File Transfer

Email Templates

Self Service Portal

Help Desk Management

Screen Sharing

Social Media Monitoring

Performance Metrics

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Real-Time Notifications

Email Management

Ticket Management

Event Triggered Actions

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Website Visitor Tracking

Geotargeting

Real-Time Chat

Service Level Agreement (SLA) Management

Inbox Management

Macros/Templated Responses

Remote Access/Control

Customizable Forms

Social Promotion

Autoresponders

Tagging

Canned Responses

@mentions

Search/Filter

Real-Time Analytics

Performance Management

Activity Tracking

Single Sign On

Rules-Based Workflow

Call Routing

Real-Time Reporting

Contact Database

Virtual Assistant

Customizable Reports

SSL Security

Communication Management

Customizable Fields

Real-Time Data

Website Integration

Widgets

Customer History

Customer Communication

Monitoring

Contact Management

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Windows 2000

Windows 8

Windows 10

Monthly Plan:

Live Chat: $ 21.00*
Email-Ticket Management: $ 21.00*
Knowledge Base: $ 21.00*
Call Management: $ 9.00*

More than 3 products = 30% reduction = $ 50.40* for all 4 modules

*Per agent

Engati vs LiveHelpNow

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