Brand24 vs Influence

RATING:

4.7

(157)

Brand24 has 157 reviews and a rating of 4.74 / 5 stars vs Influence which has 66 reviews and a rating of 4.2 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (157)
4.2 (66)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
November 28, 2023
March 15, 2021
Pros/Cons
  • Pros

  • It's a basic tool to find out in real-time and get engaged with users around the world mentioning your brand. The dashboard is clear, price is good and the main functionality is a pure gold.
  • When online tracking and monitoring comes to role you need best of the best because you either don't or you use the best.
  • Cons

  • Sometimes it's hard to filter out noise if your company name isn't unique enough.
  • A lot of spam results or mentions that are completely irrelevant. Their filters must be fixed and once in a while there are bugs (ex: word cloud goes offline frequently).
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  • Pros

  • Ease of use, generous plan allowance, and really good cost compared to alternatives.
  • The customer service team responding to my helpdesk ticket promptly. Set up the system without any hassle and easy to use.
  • Cons

  • From webhooks to the data displayed. Really feel bad because we wanted to use it, but couldn't.
  • Was difficult to use with clickfunnels. It makes the tool work on all of your funnels instead of just 1.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos