Aprima EHR Software

3.12 / 5 (53)

Our advisors have recommended this product 51 times in the last 30 days

About Aprima EHR


Aprima EHR is designed to take advantage of mobile hardware including the Aprima Mobile smartphone app for tablets, touchscreens and smartphone devices. Aprima is suitable for physicians in primary care and more than 70 specialties with a design that adapts automatically to a physician’s workflow. The system offers EHR, PM, population health and RCM solutions.

Aprima EHR’s navigation feature presents clinically relevant findings based on presenting symptoms, diagnosis code and preferred treatments. Built on a single database, the Aprima EHR and PM systems are fully integrated. The solution features unique Replication technology to let users work from anywhere, anytime, with or without an Internet connection.

Aprima EHR allows users to choose the deployment option to suit the unique needs of their particular practice – either cloud-based or on-premise. Additionally, users can also subscribe to Aprima Financing module to manage financing needs of their medical practices.



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Supported Operating System(s):

Windows 7, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

53 Reviews of Aprima EHR

Average User Ratings

Overall

3.12 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

3.0

Functionality

3.0

Ratings Snapshot

5 stars

(9)

4 stars

(16)

3 stars

(8)

2 stars

(9)

1 stars

(11)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 53 reviews

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November 2017

Katie from Haghighi Family & Sports Medicine P.A.

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

TOP OF THE LINE

My advise? Invest in the right person... someone you can trust with all securities. Invest in education form Aprima (there is a reason why each department has their own group of support experts). Finally make sure the person you chose for this job is highly driven and takes pride in the work they do.

Pros

I don't know where to begin.... I think that anyone who rates this system anything less than 5 stars does not know the capabilities of this EHR program. Before anyone makes up their mind about switching to another vendor please do your homework first. Step 1 require someone from the practice get extensive training on the one area that is the heart of the entire set up- *List Editor*. Call Aprima and ask for securities to this area of the system (you have to own your system in order to do this) If you know what you are doing, literally you can create your own setup/category/section/rule/security measure/capturing data for CMS program. I can go on and on what you can edit, the sky is the limit you don't have to use templates that the system comes with by the way even though you think you see all the options, most likely you are not as they are hidden behind filters that are set to default to... For example searching by (most recent- to- most frequent to- alphabetical order- to- all -1).. Imagine back roads that you don't see... like the human body all we can see is surface the outside- not the wiring on the inside- for that we would have to use some form of radiology. I highly doubt anyone who gave this system anything lower than a 5 star score has had the time to even scratch the surface of this genius system. Everything I learned, I did on my own time...hours at night I spent self-teaching and uncovering options and search table options that was available to use One by one I would get more excited with my new findings!! Our systems Captures and does all the work for us. Every day I learn something new, I am truly fascinated by this system. This is a fact because I personally set up criteria and rules that have changed our reporting to the level that has never been achieved before. The jobs and errors are easily re-set in seconds but I must say, we have never had issues with speed or any other issues for that matter that I could not quickly solve myself or have Aprima support quickly resolve for me, We can see a complicated patient with multiple chronic conditions and address each condition in less than 15 min from the point of check- in to check- out you do the math. On very rare occasion, an upgrade is due and until that is done you may have a few days of "error" messages here and there but that does NOT INTERFERE WITH workflow. Aprima support has been incredible with response time when we need them. I highly doubt this type of support is available with other programs but I am no expert and not looking for any other program & what it has to offer, simply because I know this is top of the line. Instead, I focus on customizing and molding the system to our preference to fit our practice specialty & patient’s needs. Anyone who says “There is not enough templates" is dead wrong. Check to make sure your practice is set up under the correct specialty and all the filters are available for use & if that is still not enough, you can start from scratch and build your own as you go. While charting if you don't see your option listed, search and add the category yourself from a list of options available or better yet, add _ (underscore) option and now you can type anything you wish for that category. No one said you are limited to using what is provided. In fact, there are too many options. The only obvious problem after reading all the feedback is doctors don't have a clue what this system truly offers and is capable to do. That is a STAFF problem not Aprima program issue. I suggest focusing more on investing in employees who are highly motivated and independently driven to bring success into the business. Unfortunately Doctors just don't have appropriate support within their own staff that is disciplined enough to dedicate time to learn this system. *THINK OUTSIDE THE BOX*. I am convinced in the very near future Aprima will succeed at even that issue... by providing physicians with a system that even replaces staff that we all so desperately depend on. This EHR is incredibly intelligent & anything lower than 5 star rating is simply "limited knowledge of what this system is really capable of". It only takes one determined mind to uncover the system's magic ability to not only do all the work but also to make money for the company effortlessly. My advice? Invest in the right person... someone you can trust and give them all securities. Invest in education form Aprima (there is a reason why each department has their own group of support experts). And finally make sure the person you chose for this job is highly driven and takes pride in the work they do. Only then will you discover that this system is a keeper & truly is one of a kind!

November 2013

Jack from Associates in Medicine, P.A.


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2013

We have used Aprima since 2011. We moved from paper to electronic format using a staged process that I spearheaded as project manager. In November 2011, we implemented the PM system. In February 2012, we moved. I became Aprima PRM 2011 certified and began training physicians in May for a July and August implementation. I met with each of the physicians who were participating in the first of the three waves of go-lives beginning in May and started exposing them to the product. I began meeting with the second wave physicians in June. By July, three physicians were already using Aprima, even though their official Go Live date hadn't arrived. Five physicians were using it by the end of July. We ran a part-electronic/part-paper schedule, which we ramped up as the physicians felt comfortable. It took six months before all of our physicians were 100% electronic. While the process of converting was difficult, we had almost no loss of patient volume. We did not cancel appointments or block off vast swaths of the schedule due to the implementation. The software was relatively easy to pick up for our physicians once it was configured administratively and once the physicians and staff became accustomed to the program's layout. Customer support has been pretty good and has only gotten better since we began with them. There were a lot of crashes early on, but those have been 99% fixed. We have submitted dozens of tickets and almost all of them were completely resolved within 24-48 business hours. Any emergencies were handled within a couple hours. If you do have a more complex issue that has to be passed on to a developer, though, you may be waiting. We've actually seen an improvement in our patient flow and our ability to measure the practice's performance has vastly improved. We now have a number of fixed quantitative measures that we can follow for clinical, financial, and operational performance such as no show %, revenue per procedure, E&M coding averages, lab/task/phone message completion rates, etc. which we can map by provider, site, CPT, date, or whatever other dimension we wish. It's really crazy how flexible reporting can be with 3rd party software. I estimated the number of linear inches for a file rack for our existing chart storage before we moved them to their new home in the new medical records suite by retrieving the first letter of the last name of each patient that was seen since Aprima began and dividing it by the total number of patients, then multiplying it by the number of available inches to get the amount that should be allocated to the A's, B's, C's, etc. We were able to reduce the medical records department from 4.6 FTE employees to 3.25 FTE employees. Our clinic is now distributed in separate offices. We were able to move our business office outside of the clinic into another suite in the building and our medical records department was moved out as well. This was not possible without Aprima. This made room for an additional physician who we onboarded just two months ago, and it positions us to expand even more. Our no-show rate has reduced from 4.5% in May 2012 to 0.9% in October 2013 due to appointment confirmation e-mails, calls, and text messages that were not possible before our conversion. We are saving thousands on paper, folders, inserts, envelopes, postage, and other materials. We have begun tapering off our off-site storage, which is a $1,000/month expense that will be reducing by $200/month every year for the next 5 years. Patients love being able to log on to our patient portal to look at their lab results, which has saved our staff from having to call or mail results when patient labs are normal. Our physicians are seeing more patients per day on average than they ever have before. We are on our way to our highest-ever year when judged by total revenue. The physicians love being able to go home and remote into the office to do work. Our physicians are generally happier and more relaxed than they were when we were using paper. Staff are happier and more relaxed. The administrator and HR manager is able to focus on side projects because there are fewer conflicts. All-in-all, Aprima has been a huge success, although it could use a number of improvements to speed and the overall design of the product.

September 2017

Charles from For Women Only

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

2 of 5

September 2017

Leaving Aprima

It was a good system to learn on, but there are more user friendly systems out there.

Pros

The pros of Aprima are that it does what it says it can do. It is a server based system so you know your files are secure and not all over the net. Their conferences are A1. I used to look forward to going to them.

Cons

It is a server based system so for upgrades and other maintenance issues you have to let Techs tap into your system from elsewhere. This leaves your system open for potential hackers. Our system was hacked several times which led to our decision to leave. Also if you buy this system do not go through a vendor. It is terrible because to get anything done you have to have a middle man that knows very little about the system. So then it becomes a game of telephone and things take forever to get done.

May 2017

jim from plastic and reconstructive surgery, pc

Company Size: 2-10 employees


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

3 of 5

May 2017

Some features not well organized. Mediocre support, though that is probably a function of the host company. Easier than most.

Pros

Reasonably easy to learn and use, particularly in comparison to many others. Has many of the features that make all EHRs difficult, but better organized and more intuitive than most.

Cons

Some areas have poor organization causing significant delays, eg, lists for "point and click" not alphabetical. Difficult to scroll through the complete drug list when it is somewhat alphabetical but with many random entries scattered throughout. Some seem organized by most common, but others are quite random.

Response from Judy of Aprima Medical Software

Replied May 2017

While Aprima appreciates reviews from customers, we do not recognize this reviewer or the practice name as ever having had a relationship with Aprima. We respectfully request that you take down this review. If you feel that we have made an error, please contact us at marketing@aprima.com so that we may find you in our system.

February 2016

Frederick from The Center for Neurology and Neurophysiology, PA


Ease-of-use

3.5 of 5

Customer support

3.5 of 5

Functionality

5 of 5

February 2016

Great product with many customization tools for a proactive clinic

Pros

Providers are able to complete tasks and send directions to staff once the system is setup correctly. There are many ways based on the flow of your clinic to execute billing, orders, and referrals. You can throw something to together quickly to get started or spend the time to take full advantage of the features that improve work flow and efficiency. You can migrate most of your existing materials and automate things that once were done on paper.

Cons

Customer service responds to problems based on their designation of criticalness. You might get a fix the same day or the next but you can always long on to review the status of your problem. You need someone on staff that can translate your office flow with Aprima's capabilities if the person you designate does not know why something is done you won't get the full use of Aprima's tools. You'll have to wait for a trainer to observe your clinic to translate your workflow into Aprima.

January 2018

Frederick from The Center for Neurology and Neurophysiology, PA

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Not a cookie cutter product, Aprima grows with you as your needs grow.

Aprima support is great! They prioritize critical issues and address all issues to finality. They make recommendations in work flow to make the practice more efficient and to improve the overall doctor patient relationship.

Pros

An integrated EHR and Billing solution that can be customized to fit the work flow of your clinic. Aprima gives you the tools to follow to finality a patient's need. Our office is on the same page with every patient with our ability to annotate if needed anywhere in the process.

Cons

The design features are easy to apply but you do need have a knowledgeable person to make changes. You can keep it simple or modify the system to work for you rather than for it but it's not a task for a novice. You will need support from Aprima if you don't have the staff with some database knowledge to make some of the greatest features work.

December 2018

Jamie from Waystar

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

2 of 5

Functionality

4 of 5

December 2018

Aprima EMR Review

Pros

Not much, but the only useful aspect of this software was mass data collection. Although the reports were often so large that it caused a slag in processing when they were running.

Cons

This is one of the least user friendly EMR's/Practice Management system I have ever used. Difficult to navigate, hard to customize, reports take forever to process. This allows for a lot of inconsistency in provider charting due to the way it was designed. The layout of chart notes did not flow with how providers are traditionally trained.

October 2017

Perla from Medicorp PA.

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2017

has improved.

Pros

I have been using Aprima for the past 3 years and has improved a lot since then, of course that is a good think, that they are willing to improve. This software is very complete, you can send labs, imaging orders, faxes, meds instantly. It is separated in sections that are very easy use, able to open multiple windows at the same time.

Cons

The diagnosis section is good, able to add icd 10 code but algorithm to search a new diagnosis is not too functional, it needs to be faster and able to find the diagnosis with synonyms.

December 2017

Robert from RobertDTague MD PC

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2017

Speed of use to facilitate use

I have used the system for years and lately as the info to insurers and other requirements are necessary to submit, the system slows as if the platform wasn't set up to expand into these areas initially.

Pros

Has templates and can repopulate w/ changes w/ease
Has all of the codes are up-to-date and the fees are all customizable
Use friendly

Cons

Hard to customize to glean certain info or graph info like "A1c's" Too much user input
If the program has a software glitch the time to eval and fix is weeks to months
Harder than other programs to import data

January 2018

Christine from Associates in Family Practice

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

Probably one of the most user friendly EHRs around

Functionality. Improved work flow. Easy attestation for government mandated programs.

Pros

I really love the ease of use. The software is very intuitive. Training new staff on the EHR takes no time. All of our Providers are proficient - even the ones that don't type very well! I know a lot of medical offices hate their EHR....we are quite content.

Cons

My only real issue is the reports on the PM side. I wish you could customize the clinical reports a little better. The financial reports are OK.

December 2013

Brenda from Huntsville Family Medicine


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2013

Aprima saved our practice.

Pros

We were an Allscripts MyWay user. After 18 months on the product Allscripts decided to discontinue support for MyWay and offered us a "free" upgrade to their very busy Professional product. After putting a pencil to it the "free" upgrade was going to cost us considerably. Aprima to the rescue!

Because they wrote the MyWay product, their EHR was exactly what my physicians were used to using so the transition for them was seamless. The product is user friendly and not too busy. The PM product is wonderful! The applications are also user-friendly and easy to maneuver. We are getting paid within days of filing claims. We are very pleased with both aspects of this product and learning more each day as we use it. Also, the support is wonderful. You actually get an English-speaking American. That is worth its weight in gold to me.

Cons

Sometimes the turnaround time on logged cases is not as quick as I'd like.

January 2017

Frederick from The Center for Neurology and Neurophysiology, PA

Company Size: 11-50 employees


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Most complete out of the box product on the market.

Aprima offers efficiency, accuracy, and integration into a specialty clinic. Customer support is very attentive and solutions are provided in a timely manner. Aprima can make a provider more efficient and easy to see follow-up patients. PQRS and MACRA modules are easy to activate and integrate into the workflow. Some tools are supported through Aprima for an added cost but for the most part the all the billing tools you need are integrated and EMR can be customized to any workflow.

Pros

Providers can customize Aprima to their workflow, not the other way around. Some office workflow may change some processes but the benefits of efficiency out way the changes.

Cons

There is a learning curve to create templates for the physical exam and the patient portal but once in place, you won't have to make changes.

October 2017

lucio from medicorp

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

good experience

Pros

super complete for family medicine, integrates billing with diagnosis, fax, able to send electronic prescriptions, electronic lab orders, all in one.

Cons

i been using Aprima for more than 4 years and I still do not know what are some figures, symbols for?, I think you should teach more how to use some functions.

April 2016

Memory from Central Oklahoma Family Medical Center


Ease-of-use

4 of 5

Customer support

4.5 of 5

Functionality

3.5 of 5

April 2016

Great product and always improving!

Pros

The software is easy to use and is easily customized for individual providers. I love that Aprima listens to their customers regarding enhancement ideas and implements those that are important to the users. Aprima is always improving their product for it's customers!

Cons

I would like for the vendor to be a little more knowledgeable of our state's Medicaid billing requirements, however, they have done an AMAZING job at taking the time to listen to our needs, research and make changes needed to improve the functionality to meet our needs.

September 2017

Roger from Dermatology Specialists of Atlanta

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Functionality

3 of 5

September 2017

Practice Manager who uses Aprima every day and handles billing and EDI issues.

As a dermatology practice, I find that Aprima is not the best EHR for our specialty. It is better for a primary care and family medicine than for any specialty. I would not select it for any specialty because I do not find it user-friendly and adaptable to the needs of our specialty particularly uploading photos.

Pros

- I believe Aprima having the EHR/PMS combined as one entity is a positive attribute.
- Customer Service Reps are friendly and typically responsive.
- The system seems reliable and without a lot of glitches.

Cons

- The initial learning curve takes several weeks to master and the training videos are not user-friendly.
- There are not practical user-friendly training guides or manuals that answer the most frequently asked questions.
- To gain a full mastery of Aprima one really needs onsite training, online training or to attend the user conference(s), which can be pricey and often not an expense or investment many practices are willing to approve.
- Too many issues cannot be handled by the first line Customer Service Reps and a case must be created. I find this process burdensome.
- Customer Service Reps should be cross-trained to handle a wider array of issues.
- A lot of functions have to be turned on such as the message system instead of being functional by default.

September 2017

MEERA from Integrated Surgical Care,PA

Company Size: 2-10 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

September 2017

very bad experience. Would not recommend to anyone at all.

No integrity or sincerity /loyalty to clients. never try to work with the client or fix the issue .Only focused on the money. I got rid of the EHR early because of their very poor customer support. At that point the CEO said that I had broken the contract and I lost all of my money

Pros

like NOTHINg about this product.

Cons

bad customer support.
No training and very poorly informed of the product. The CEO shows up only to pick up the check

Response from Judy of Aprima Medical Software

Replied December 2017

Aprima is very sorry to hear of your situation. It is unfortunate that the team at Integrated Surgical Care had this experience. However, we need to make it clear to our readers that your experience was not with Aprima itself, but with one of our VARs (resellers). In this particular instance, Aprima had absolutely no control over the situation. Our records indicate that your organization terminated your relationship with our VAR in December 2015, so more than two years ago. We are not sure what prompted this negative comment more than two years after the fact. Software Advice’s policy is not to fact-check reviews and they do not vouch for the accuracy of review content. Since you are responsible for the accuracy of the content you submit, and since you did not provide the appropriate context for your review, we are obligated to inform the Software Advice readers of the facts regarding your particular situation.

October 2016

Juan from Medicorp P.A.

Company Size: 51-200 employees


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

October 2016

Simple, friendly and easily customizable

What I like most of Aprima is that you can very easily and quickly customize from templates, CPT codes, diagnoses groups, laboratory panels, etc. Also you can keep good track of your staff performance by generating all kinds of reports.

Pros

Very easy and fast to chart patient encounters, unlike other EHRs, questions pertaining chief complaint and history of present illness are comprehensive without asking question after question.

Cons

It is still has a lot to improve particularly from customer support, sometimes it seems like they don´t know what is happening in their EHR, we constantly need to upgrade to a newer patch version.

December 2017

Allen from lifeweigh

Company Size: 2-10 employees

Review Source


Ease-of-use

1 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

1 of 5

December 2017

Land of misfit EMR

Pros

The EMR turns on and it does store data securely.
customization is good. Hard to say other positives just looking to fill space.

Cons

customer service is awful.
The system is slow and not user friendly and not quick to navigate. There has to be another EMR does not communicate with other systems. Doesnt print a user friendly H and P for hospital

Response from Judy of Aprima Medical Software

Replied January 2018

Allen – thank you for speaking with us about your concerns. It seems your largest concern was about Direct Messaging. As you may know, we’ve worked with your office to confirm that Direct Messaging has been working for your practice and continues to work today. We would like to renew our offer to provide some additional training to help you with some of the other items that you mentioned. We’ve reached out to you several times. Please call our office to schedule this. Thanks, Judy

January 2019

Paula from Family Medicine Associates, PA

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

January 2019

Worst Customer Support

Pros

When we were shown this software 3 years ago, we were sold on the ease of use and having so many more options available than the current software we were using. There definitely more options available.

Cons

100% the customer support! It might as well be none. They take no responsibility for it either. If we could afford to go to a different software we would. I have "cases" (problems) that are still open after a year. I have to call and leave messages or send emails to supervisors/managers to get any response and it it usually an email stating that someone will call me soon. I may get the call but not a solution. They do not care about the customer once you have bought it.

February 2017

major from carolinas ear,nose and throat center

Company Size: 2-10 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

excellent replacement for allscripts

works better than the Allscripts we were forced to leave, luckily. looks the same as before but works better

Pros

the filing of claims and ease of receiving jobs electronically