Clinicmaster

RATING:

4.9

(8)
Overview

About Clinicmaster

Clinicmaster is a practice management solution that helps businesses in the healthcare industry handle scheduling, charting and billing operations. It enables organizations to process medical claims and send automated reminders about upcoming appointments to patients. It offers a host of features such as customer relationship management, notifications, analytics, compliance tracking and more. The application allows medical professionals to track patients’ health records, view their payment history and interact with customers via chat functionality. Additionally, Clinicmaster lets administrators create referral programs, run marketing campaigns and send promotional content, newsletters and announcements to customers via email. Clinicmaster supports integration with var...
Clinicmaster cases

Clinicmaster Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Clinicmaster

8 Reviews

Anthony

Hospital & Health Care, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2024

Fantastic Product

Overall great product, easy for staff and clinicians to use and navigate.

PROS

I liked the support we always receive. Very important to notify patients, and keep records of all our patients. I love that whenever I have an issue I can reach out to Methu and he will help me and goes above and beyond

CONS

It is very difficult to create something different that would be unique to our clinic/business. I can give a quick example I wanted to add place of appointment to include daycare since we service a lot of daycares; but we cant unless other companies make the same request and that's not fair given that we have our own ways of doing business

Reason for choosing Clinicmaster

Laval based, wanted to support local. I am very pleased that I made this decision!

Ikuko

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2023

Customer Service and Knowledge/Capability

It has been great for me. Special "Thank you" to[sensitive content hidden] for working hard to deal with some difficult issues caused by us. They are always nice about any issues that we bring to them. We also enjoy the variety of the reports available compare to some other software. The accounting knowledge of the Clinic master is more accurate and lined up with our accountant than the other software.

PROS

I had an excellent service coordinator [sensitive content hidden] who helped me transition from the old version to the new version.In my opinion, It is crucial to have a good support team to answer your questions when you are dealing with the new software.

CONS

Despite the time zone difference, most of the support team responded quickly. That is important for us.Because the new version is still developing, it can be challenging to re-learn the updated version after each update.

Reason for choosing Clinicmaster

Clinicmaster has more reports available. The concept of the accounting features is lined up with our accountant who is very professional. When you compare the value and capability of other products, Clinicmaster made sense to us.

Jason

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Clinicmaster made my life easier

Since Covid, I transitioned to a practice that has no staff. At first, I was worried if I could handle running a busy office with no staff. The ease of use, the patient portal and the automation take all of that stress away.

PROS

It has everything I need and they keep updating the system with improvements

CONS

Sometimes a product update removes a feature that I previously liked. If I let Clinicmaster know, they do their best to accommodate in the next software update.

Reason for choosing Clinicmaster

Two major reasons - the fast cloud-based software and the price.

Reasons for switching to Clinicmaster

I did not like the customer service and there were no cloud based options. With Clinicmaster I have scheduled patients from my phone while walking my dog.

Selina

Health, Wellness and Fitness, 1 employee

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Great software for Medical Exercise Training Practices!

It is saving me time and it allows me better & easier communication with my clients.

PROS

It has helped me organize my practice much better. I really like the communication and charting features.

CONS

I’m still trying to learn all the features.

Reason for choosing Clinicmaster

ClinicMaster has many more features that are specific to my practice.

Richard

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed April 2023

24 Years with Clinic Master and it keeps getting better.

I've been using Clinic Master since 1999 (24 years). I've watched their software grow, adapt, improve and change all that time. I can honestly say that the Addatech/Clinic Master are obsessed with increasing value for the clinic owner. They have become a one-stop-shop for everything a clinic needs to do. I have compared their software to competitors and each time I do, my research shows me that if I switch to another software, I would have less report functions, I would have less value and most importantly, I would be losing valuable bottom line to online payment processors. Clinic Master offers great value overall and I only see this getting better as they continue adding features.

PROS

Clinic Master saves me time and money every year. Compared to other clinic scheduling and accounting software, Clinic Master offers better access to online payment systems with much more competitive interchange fees on credit cards. Clinic Master software keeps rolling out improvements, additional features and UI updates that reduce friction points and improve efficiency. We get more done, see more patients and we can do this with less human resources. The best part is that our patients/customers see this as a bonus.

CONS

They walked us through the onboarding system when we upgraded to the V10 Cloud version. Perhaps they could have a couple of instructional videos for patients/clients to watch so they can understand the full utility of the Patient Portal. That might be helpful.

Reason for choosing Clinicmaster

I'm saving tens of thousands of dollars on credit card interchange fees because they negotiate lower fees for online payments. I'm seeing that we can process higher volumes of patients with less human resources and I see they are authentically committed to helping clinic owners and improving software value. I'm very happy with the performance of this product!

Elise

Individual & Family Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

5 Stars isn't enough!

I was nervous at first using a Clinical EMR to run my business...but OH BOY was I wrong. Clinicmaster allows business owners to truly have a customizable experience no matter which industry you work in. The ability to create treatment plans, in my case "Beauty Plans" gives me the edge against the competition! I am able to establish recurring visits for the different services I offer. Clinicmaster is truly YEARS ahead of all the software I was looking into.

PROS

Being a new business owner in the aesthetics industry I have been able to showcase all my services with ease. The client portal is BY far the most amazing part of the software! My clients adore the fact that they can see upcoming appointment, past invoices and book future appointments all from their own personal portal.

CONS

I wish I had something to say, unfortunately I have not run into any issues or missing features at the moment.

Marylene

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2023

Physiothérapie Beauport

Très bonne expérience. Nous sommes avec Clinicmaster depuis près de 20 ans.

PROS

Facile d’utilisation. Simple et clair. Visuel assez épuré.

CONS

Difficulté avec certains rapports de performance, rapport d’analyse comparativement avec le Clinicmaster antérieur.

LeeAnn

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2023

À essayer!

PROS

Facilité d'utilisation, très ''User friendly''. Le portail client et la prise de rendez-vous web est un atout majeur.

CONS

Comme le logiciel est basé sur un cloud, il y a parfois des ralentissements. Rien de majeur cependant.

8 Reviews