CPSI EHR Software

2.31 / 5 (18)

About CPSI EHR


CPSI EHR is a fully integrated suite of products, including electronic health records (EHR), billing and accounting, a picture archiving system and radiology information system applications specially designed for rural and community hospitals and acute care centers of all sizes. The latest version is certified for both Meaningful Use Stages 1 and 2 and ONC-ATCB.

CPSI’s EHR solution includes three point-of-care medication management modules: e-prescribing, medication reconciliation and medication administration verification. The EHR system also includes lab integration, patient portals and procedure workflow modules.  

Physical therapy and cardiopulmonary applications are also included, as well as a laboratory information system with quality control, microbiology and blood inventory modules.



Read More

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Linux, Web browser (OS agnostic), Windows 8

18 Reviews of CPSI EHR

Average User Ratings

Overall

2.31 / 5 stars

Ease-of-use

2.5

Value for money

2.0

Customer support

3.0

Functionality

2.0

Ratings Snapshot

5 stars

(1)

4 stars

(2)

3 stars

(4)

2 stars

(5)

1 stars

(6)

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-18 of 18 reviews

Do you use this product?Write a review

January 2018

Cathy from Bath Community Hospital

Company Size: 51-200 employees

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

January 2018

The system that does not communicate with any other of the most popular hospital platform software systems.

Pros

The same eforms can be used in IP and OP settings. The system will allow for faxing straight from the system but the forms have to be set up as such to have the patient's name and demographics on each page and we haven't figured out how to do this yet.

Cons

The system is a nursing platform and does not keep up with the requirements of Medicare. It does not track therapy cap, number of visits before g-code update, does not check charges and time related to them before sending on to billing. The eforms are customizable to a point but do not allow for a flow of information without having to build them in step by step. There are no templates available that you can make your own with changes. They have to be built one step at a time with little latitude about what actions you can use.

December 2018

Matthew from Primary Care

Company Size: 11-50 employees

Review Source


Ease-of-use

1.0

Value for money

2.0

Customer support

5.0

Functionality

1.0

December 2018

Avoid at all Costs

I've used this on both the inpatient and outpatient sides. Avoid it like the plague. On the outpatient side, it either lacks common features like online scheduling or a kiosk/tablet mode, or you have to pay extra for them (electronic prescribing, ob templates--even the module to meat meaningful use reporting costs extra!). The scheduling display works on the heisenberg principle-- you can tell what room your patient is in, or how long they've been there, but not both (in fact, it doesn't even tell you what time they checked in, just how long they've been there). The interface is clunky (it takes 8-12 clicks just to refill a med, which is bad because refill requests are BY MED, not patient, so if a patient has several meds, they're on your list several times. Oh, and you can't change the order of most displayed stuff like patients), and doesn't intrinsically support things like macro templates ("dot phrases"), but their built in templates are horrible. Granted, the company customer service is good and will "customize" things, but I would hope that by default an EHR would include things like procedure code entry without having to "customize" it, but it doesnt (on billing, you can't even add modifiers by default!). Likewise, there's no crosswalk for adequate icd-10 specificity coding, or to help capture HCC modifications. If it's in use at a facility where it also serves as inpatient EHR, anything you do in one location will affect the other. So, if the ER starts a patient's med rec fresh (as they should) it will (literally) erase the clinic medication list, so you have to re-match meds when refill requests come in. It is also incredibly buggy. We've had entire days go by where we couldn't complete charts. Their customer service is usually good, and things usually get fixed quickly, but bugs pop up so frequently that we've just gotten used to them, or having to reboot in the middle of charting. If this thing were a medical device, no reasonable person would let it around patients. I think the thing that best represents this software to me is the search icon. Spyglass icon-- click to search, right? Nope. You have to click on a tiny spot to the upper right of the icon, not the icon itself, to get it to work. It has been like that literally FOR YEARS and the fact that it hasn't been fixed makes the developers seem lazy. Oh, and although customer service is usually good, training was abysmal-- the trainer we got could tell us where buttons were, but not how to do a workflow (she didn't even know what a workflow was) or how "other" clinics got around problems. Also, be aware that at some times, the company has "demo'ed" software or features that AREN'T available yet. I'm sure most customers get it "because it's cheap," but that's just not true. Excluding even losses due to decreased efficiency or extra personnel time, there are TONS of better EMRs (at least on the clinic side) that are cheaper than their initial and licensing costs, and by the time you pay more for those features (like meaningful use reporting modules!) that are necessary or expected, you're paying MORE for a system that everyone hates. DO NOT buy this just because it's cheap or you're used to their other products. Do a proper head to head vetting against other options and you'll likely see that you are probably better served getting something else.

Pros

Customer service is great. Which is good, because you'll be using them a lot based on how buggy it is

Cons

Slow and unreliable. Lacks a lot of features, or you have to pay extra. Built on "episodes," not an intuitive narrative, so it's hard to see the whole of a patient's history without clicking through multiple layers of interface

August 2017

Chris from Empower HMS

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

2.0

August 2017

Simplistic but functional

I would recommend this software for smaller hospitals that don't have access to the financing requirements of a better product. It will get the job done.

Pros

This software gets the job done. It doesn't have a lot of frills and there are several processes that are drawn out and convoluted. But it gets the job done for a fraction of the price.

Cons

It's slow. And pulling data out the back end is long and drawn out. But again, it gets the job done for a fraction of the price.

September 2018

Anne from Pecos County Memorial Hospiral

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

September 2018

CPSI

I love being able to audit charts just by going into one screen

Pros

If you know where the information is located it is easily found and accessible. Also it is very easy to keep a running record.

Cons

It is difficult to produce a new form. Lots of steps and a lot of going back and forth between charts.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

1.0

Functionality

2.0

December 2018

Evident - Not the easiest to use but it gets the job done.

Pros

Evident was easy to use and is one of the better EHR systems out there.

Cons

-Front end that everyone sees looks old, unlike competitors who have updated.
-Some options and settings seem like they were just placed where ever because it doesn't make sense.
-Small bugs that haven't been fixed in years. For instance, checking a box doesn't work when full screen. You need to take it out of full screen check the box then maximize it again.

October 2018

Cheryl from Wyoming County Hospital

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

2.0

October 2018

Could be better...

Pros

It is affordable, and once you're used to it, it is relatively easy to use.

Cons

The screens are a bit clumsy to use, with too many choices on one screen....not simple enough.

November 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

November 2018

CPSI System

Overall it is effective and good for our clinic.

Pros

Ease of use, very easy to navigate through this system. I have used many other systems and find this to be my favorite so far.

Cons

I have not found anything that I dislike about CPSI. I find it a great product for the needs of our company.

March 2017

Maarten from SMMC Sint Maarten, Dutch Caribbean

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

March 2017

Stay away from this EMR if you want your patients to stay alive

Having been working in different hospitals with EMR's which worked average to good this system is just SHOCKING. A 5 y/o child could develop a better EMR. Almost everything works counterintuitively; there's no overview at all; interactions are not given appropriately. The system was so terrible to use that in the end more than 90% of my colleagues decided to revert back to the old paper file. Even paper files are better than this system. In the sake of patient safety, I would never buy this software.

Pros

It's an electronic system.. But by far the worst EMR I've ever experienced.

Cons

Having been working in different hospitals with EMR's which worked average to good this system is just SHOCKING. A 5 y/o child could develop a better EMR. Almost everything works counterintuitively; there's no overview at all; interactions are not given appropriately. The system was so terrible to use that, in the end, more than 90% of my colleagues decided to revert back to the old paper file. Even paper files are better than this system.

May 2017

Gerard from Cl;arinda Regional Health Center

Company Size: 201-500 employees


Ease-of-use

2.0

Functionality

2.0

May 2017

very time consuming

I would not buy this system again

Pros

not many..it covers the inpatient hospital patients and the clinic patients but it is very hard to maneuver, takes multiple clicks of the mouse just to get basic flow through he record but it will eventually get you there

Cons

lots it takes way too many clicks to navigate through a patient visit. very time consuming and limits the number of patients I can see in a day to just about half of what I used to see when we wrote or dictated notes.

May 2018

Mark from Healthcare Providers and Services

Company Size: 201-500 employees

Review Source


Ease-of-use

1.0

Value for money

1.0

Functionality

1.0

May 2018