Cuts down phone calls for us by several hours.

The one thing I like the most about this software is the reputation management. The patient surveys have been extremely helpful.

We had a very smooth and quick implementation process, and customer service has been great.

DoctorConnet support staff does a fantastic job of training, explaining and helping you with customization of the software.

The customer support is excellent and I highly recommend DoctorConnect for its features, support, and customizability.

Overall, it has been a very good experience. Ed Erby reaches out to the office frequently to make sure that we don't have any problems and customer service is very responsive to our needs.

So why put a cancellation clause in the contract. Very unhappy with [SENSITIVE CONTENT], the customer service account representative.

Superb Customer Service as well as support. Less incoming phone calls allowing more time to focus on the daily tasks.

DoctorConnect, great product, terrific staff, and swift customer support.

Improved customer communications. Improved staff time management.

My overall experience, as a main user and implementer of the software within our practice, has been nothing but positive. They have taken time to train me and my team with excellence and diligence.

Switching our reminder call software to Doctor Connect was EASY and QUICK. Our director of sales (Catherine) was fabulous and made the process seamless.

The ability to notify patients via text is a great feature. The software is fairly easy to use and overall is a great product.

Pretty user friendly, you can connect to a doctor from the comfort of home.

Return phone calls should show our phone numbers when the appointment reminders are sent out. Patients are sometimes confused by who is actually calling them.

My account manager and every developer/IT staff member has been extremely helpful, kind, and professional.

We are able to save time and money by reaching our clients the way they want to be communicated with (text, call, email) while reducing no-show/cancelations.

Not only because of the ease of use, but because it was a better product overall. We use Doctor Connect all day and love the functionality of texting patients.

WE love their flexibility of the program and teir ability to interface with our EMR while remaining cost effective.

The product is very easy to use. DoctorConnect integrated well with our practice management software.

I like how easy it is to use and implement this product with our current EHR system. The Customer support makes everything go seamlessly.

Overall, I am quite pleased by the product. Would definitely recommend to others.

Ease of use and functionality to reach patients. This software has reduced the practice's no shows by over 60% and is cost efficient.

Our company has been using this product for 3 years and I  do not have one thing that I dislike from this product.

From what I was told, it's still beta. I am tech-savvy and I still have not been able to figure out how to use it in a way that it would not create my team more work or extended training.

Our practice is extremely happy with the software.

Any issues or questions have been worked on and resolved almost 100% of the time within 24-hours (unless the project required more time).

DoctorConnect, hands down, has saved our administrative support staff hours. The automated reminders work great with our EMR/EHR thanks to the great IT team to help set this up for us.

The integration process was seamless and [SENSITIVE CONTENT] built our custom reminders for us very easily. She is wonderful and always quick to answer any questions we have.

It's sometimes confusing to the patients on who is actually calling them.

The Calendar is a great tool to visually see all the appointments on one screen. The Dashboard has very good information at a glance.

It has saved us money, and is well worth every penny.

The feature I like the best is having the ability to two-way text with our consumers.

Had to get stand-alone version because no patch was available for my EHR at the time program was implemented.

Very easy to use and navigate the system. Reduces Noshows and reminders are great in our business.

Very user friendly and Rozell our rep is outstanding.

As a patient, not everyone has internet access. And some of the information on there can be confusing.

Worst is that it is inefficient. Also, that they will have a  feature we like and it will be broken with the next upgrade.

The lack of new features and the lack of complete integration between the EHR and the EPM, the lack of integration causes issues in development.

Difficulty to find needed information and navigating through charts, it’s just a confusing software.

Great features (if you can get them installed), good ease of use.

Overall, I love using this website for medical information and record updates. I love being able to schedule appointments for my kids and I, it makes it really easy.

Support team was very helpful on getting the software up and running. I love that this program is on the cloud and I can access it from anywhere and they information is stored in the cloud.

I dislike the fact that they don't have a bigger stack in the hospital industry of healthcare. I think this needs to change particularly with their api and interoperability stack.

Again this is so user friendly. I have found it easy to learn and navigate.

I did like the clear interface and the cost was reasonable. Easy log in and creating an account was simple.

I have had a wonderful experience with this software and it's auxiliary products. Even when things don't go as expected their customer support has been on top of it.

I was never formally trained on the software, but I found it very confusing to use.

Very slow response times on reported software issues. Poor responses -seems to be automated responses.

Also, you aren't reimbursed always with a new lead when the contact info isn't correct for the lead. That means a loss of money for the user.

Their commitment to customer success with new edge technologies has been a great shift and kept me as a customer.

I requested the record for 2 weeks and still have not received the record. I had missed the deadline, now probably in contempt of court.

As a daily basis user, I like it's function and future diagnostic features. Which helps me to improve my skills.

I love this software it helps me at work with helping  me take notes for the doctors. To be able to view patient medical and add if needed.

It’s certainly not the best. Cerner and epic are better.

Benefits  Improved patient care: The system provides healthcare providers with quick and easy access to patient information, allowing for better-informed decision making and improved patient care.

It has all the essential functions. The customer support is great at times.

I would say that the worst part of this system is that when the internet is down, you really have no access.

Every EHR system has its pros and cons, but I believe Nextgen Office has a very good combination of ease of  use and overall cost.

This is a frustrating industry dealing with insurance companies.

All in all it's a pretty good system, it just needs some adjusting in the report options and a few other areas.

It is a comprehensive package in that it integrates the clinical side with the billing side. They do update on a regular basis.

I like that this is so user friendly. I find that it is easy to pick up and use fast.

Limited Customization & Difficult Corporate Team.

It is extremely user friendly and straightforward. One of my favorite features is how you can set access and abilities for each user and their specific role/responsibilities.

Additionally, training for the entire product is needed if not you will easily get lost. The price of a system is also up there so we warned.

Customer service was fantastic when this was Healthfusion.

At $100 and $10/a lead, with one bad lead, no reimbursement equates to 10.

Easy to use rapid billing of insurance claims to insurance companies for chiropractic patients receiving care in my clinic. Great customer support from NextGen for problem claims.

Sometimes it malfunctions and came up with errors. I think it should be reprogrammed with debugging.

I was unhappy with the product because it slowed me down and required so much excess minutia in button clicking and scrolling. Overall it is a very inconvenient software to use.

US Dollar

DoctorConnect is a cloud-based medical solution that helps health care professionals manage their daily operations and interactions with patients. Key features include automated appointment reminders, surveys, reputation management, patient messaging and more.


DoctorConnect allows users to send custom messages to individual patients or groups who meet a designated criteria. It provides users an appointment calendar that helps them in the scheduling process. A dashboard is also offered that allows users to manually confirm appointments, view and respond to incoming messages and filter patients by doctor or location.


The patient management tool allows users to input patients’ preferred communication type and send them messages in multiple languages via text, phone or email. Additionally, DoctorConnect offers no-show management functionality.


Services offered are billed monthly, and support is offered via phone, email, live chat and FAQs.



LongDescription

Commenting/Notes

Engagement Tracking

Messaging

Surveys & Feedback

Patient Engagement

Two-Way Audio & Video

Practice Management

Mobile Alerts

Online Forms

Rescheduling

Access Controls/Permissions

Activity Tracking

HIPAA Compliant

SMS Messaging

Real Time Monitoring

Task Scheduling

SSL Security

Sentiment Analysis

Confirmation/Reminders

Virtual Waiting Room

SMS Reminders

Communication Management

Patient Intake

Recurring Appointments

Call Reminders

No-Show Tracking

Calendar Management

Template Management

Data Import/Export

Payment Reminders

Multi-Location

One-to-One Messaging

Self Service Portal

Customer Experience Management

Review Notification

Mobile Access

Survey/Poll Management

Real Time Data

Client Portal

Social Media Integration

Patient Education

Email Reminders

Workflow Management

Real Time Updates

Website Integration

Review Monitoring

Activity Dashboard

Alerts/Notifications

Online Booking

Reporting & Statistics

Reminders

Chat/Messaging

Ratings/Reviews

Real Time Reporting

Customizable Branding

Facility Scheduling

Reporting/Analytics

Review Request

Monitoring

Feedback Management

Customizable Forms

Appointment Management

Video Conferencing

Negative Feedback Management

Third Party Integrations

Appointment Scheduling

Live Chat

Physician Management

For Medical Purposes

Therapy Notes

Medical Billing

EMR/EHR

Medication Management

For Psychiatrists

Response Management

For Dermatologists

Contact Database

Waiting Time Tracking

Electronic Payments

Automated Responses

Two-Way Communication

Availability Management

Customizable Templates

Calendar Sync

Multi-Language

Waitlist Status Tracking

Real Time Notifications

Web browser (OS agnostic)

Windows 10

Contact DoctorConnect for pricing information.

Email/Help Desk

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

DoctorConnect

Live Online

Webinars

Documentation

Web-based medical billing software automates activities like scheduling, billing, claims processing, and reporting. Integrated insurance eligibility, patient communication, and payment tools support revenue cycle.

ShortDescription

NextGen Office is an award-winning, cloud-based, clinical and billing solution designed for smaller, independent practices (≤ 10 providers). This all-in-one, full-service solution includes specialty-specific EHR content, an easy-to-use patient portal, embedded virtual visits, a claims clearinghouse, and a MACRA/MIPS reporting dashboard. NextGen Office provides the right tools providers and their staff need at the point of care with no in-house IT overhead right out of the box. 
What’s more: the solution works on any device with an internet connection. Providers can touch, talk, or type encounter notes directly into the clinical documentation template between patients or even outside the office, saving valuable time and creating an atmosphere that promotes a better work-life balance.
For medical billing businesses: NextGen Office Practice Management (PM) is designed to support growth, profitability, and efficiency. It’s Cloud-based to keep your costs down and your internal teams and implementation processes simplified. This top-rated solution is built to automate and increase the accuracy of the billing and collections process. Utilize a wealth of operational resources and a Marketing Support Kit to support your billing business needs at no additional charge.
NextGen Healthcare was founded in 1998 by two doctors with one goal – to make medical offices run more efficiently. NextGen Office is the culmination of that goal for small practices and medical billing companies, made to accommodate physician and staff workflows with easy-to-use, affordable technology that adapts to users and is accessible from anywhere. Now more than 124,000 providers across the United States use solutions provided by NextGen Healthcare.


DoctorConnect vs NextGen Office

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons