Over the years, we've had limited amount of issues. (not out of the ordinary) We always receive prompt assistance with the tickets/calls we place. They are prioritized based on your urgency. I am very pleased with the overal function of the system. Customer service is truly a priority.

I have worked in the system for over 15 years. The system is user friendly and effective.

Our main issue has been the struggles through interfacing with our "unique" EMR system. (which I believe would be normal)

Very good Oncology specific product. Great support.

This product is easy to use very intuitive. It is very detailed in providing ways to help you in every need that arises.

There are a few bugs that get annoying but they are Centricity issues and not something Unlimited can do anything about.

When we bring issues forward, it seems that there is never a resolution, just merely a "Sorry it is what it is." I often describe Unlimited as "trying to use 1994 AOL dial up in 2021" because that is how old and outdated the technology feels. The program CONSTANTLY freezes and my staff have to force close the program multiple times per day. In addition we're unable to run benefits at the beginning of the month because there servers are so bogged down by all of their clients. That's unacceptable to me

There honestly is nothing I like about this software

The features compared to other available software are incredibly limited.

Our organization has used g4 for several years and have been extremely happy with the software

Software is very user friendly, the learning curb is very minimal. The layout of the program is also very user friendly and easy to navigate through

There were some instances the program would give users a hard time logging in

We needed to solve high Days in AR, high denials. We didn't have the analytics we needed to set meaningful metrics for process improvement. All of the above were solved.

Very intuitive software. Prevents claims from going out with edits, MUE's, Dx codes, LCD's or other factors that will result in a denial. Eliminates expensive manual, wasteful steps. Great analytics.

Integration was mostly successful; problems encountered were generally on the EMR side, not the Unlimited side.

Ease of bringing in house billing so no longer paying someone who was not doing the job they promised

Great software and liked it so well I brought it from my previous company

No longer at practice retired but likes this so well I brought from previous practice

Great! Saves my team time with automating our process.

It makes our daily process automated and thus giving us time savings.

There are areas that need to be updated; however I feel as though there isn't the push to enhance with Unlimited Financials.

So far, it has been good. Some of the products seem a bit antiquated however they are getting the job done for us.

The ability to have multiple platforms inside of one studio.

It is difficult to generate custom reports and manipulate reports in general.

The interface is nice and cute, with seemingly easy-to-use features and relatively intuitive systems.

The loading. 60% of my time is spent waiting for the software to keep up. Sometimes it just doesn't load vital features, forcing me to reload the whole program. It's especially egregious with the built-in workflows, where there's a 50-50 chance an action will cause half the page to not load.