Intergy by Greenway Health Software

4.53 / 5 (49)

Our advisors have recommended this product 41 times in the last 30 days

About Intergy by Greenway Health


As a trusted adviser, Greenway Health is fueling our customers’ success by delivering the innovative technology, quality services, and strategic partnership that help them grow profitably, remain compliant, work more efficiently, and improve patient outcomes.

It starts with Intergy, the core of the ambulatory platform. This is your first step toward becoming a high performing practice.

Intergy is available as a hosted or on-premise EHR and practice management system. This cloud-based solution is suitable for practices with multiple locations and is flexible enough to meet the needs for most specialties, including family practices, internal medicine, multi-specialty, OB-GYN, cardiology, pediatrics, FQHC/CHCs, and more. Intergy is also well-suited for Independent Practice Associations, Accountable Care Organizations, Advanced Surgical Centers, and tribal health facilities.



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49 Reviews of Intergy by Greenway Health

Average User Ratings

Overall

4.53 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(33)

4 stars

(11)

3 stars

(3)

2 stars

(2)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 49 reviews

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September 2017

Chris from Center Associates

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

Intergy is very user friendly. All the information I need is right at my fingertips.

I would highly recommend Intergy. All information is easily obtained. All information can be seen on one screen, no jumping back and forth from screen to screen. When and if support is needed the calls is answered promptly, by a live person and is rectified quickly. Love Intergy & Greenway!

Pros

Intergy offers the information I need all on one screen. All icons are clearly labeled. I am able to customize Intergy to my specific job duties, so there is no clutter and/or information that is not relevant to me. Help buttons are available on every screen. I love that it tracks my movements so I can easily return to a specific patient by just looking at my history. Most importantly, if I do need to contact customer service for support the phone is always answered by a live representative who has always been able to answer my questions with just one short phone call and more often than not, I end up learning additional tips/tricks that make my job easier.

Cons

I wish DK letters can be reproduced if accidentally not printed. I have Intergy set up to search for patients by account #, it would be nice once we switch the search mode to patient name instead, if the cursor automatically went to the field where you enter the patient name. Neither of these are a problem, but it's all I can think of as a negative.

April 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2019

Great EHR

reenway has always provided us with a subject matter expert in the areas or modules that we need or may have overlooked. So at a moment I can pick up the phone or email a SME to get direct insight on how the system was designed to work vs how we were using it. It's important to note after going live the support turnaround & follow through have been great. Chat, Calls, Email.

Pros

User customization, Practice customization.

Cons

ome key points I'd like to highlight are:
The sales teams, I really hate to use that term because of the typical cliché of a sales guy. I've had the opportunity of spending time with these teams at the conferences and truly believe they want to do well by the community and not just sell a product and move on.

That being said, every implementation that we've had, we were always provided a robust road map that outlined the entire process from assessment, discovery, plan and design, training, communications to entire organization, adjusting or recommend workflow changes, and continuing support. Throughout that process of not just developing the road map but following through, we were always in control and felt that Greenway's actions were directed towards our goals.

June 2017

Jenny from HealthLinc LLC

Company Size: 201-500 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Best Integration

This support team is fantastic. Most support teams do not give "Use of Product" information; the support is simply for issues or problems, but Greenway actually gives out information on how to use the system and best of all, it is in chat format so no loss of time trying to reach someone by phone.

Pros

Of all 5 of the systems I have used, this is by far the best integrated system of all of them. This is the first truly integrated PM and EHR I have ever experienced although most systems tell you they are integrated. All set up is in PM. Critical information is automatically shared in both PM and EHR (example: tasks). Not only is the Billing/Scheduling system an integral part of EHR (and vice versa), but the analytics system matches perfectly or can be updated to match in unusual circumstances. And now, we have a new Portal which is also integrated!! Communicating with the patient is simply a part of staff and provider daily tasks. It is really well thought out!

Cons

The forms design is a little too simplistic. We need more control over the wording and order of the documentation from the note form but, having said that, it is possible to accomplish that with a little more effort. Being able to design our own forms allows us to innovate and create new workflows and problem solutions.

June 2017

Brette from The Orthopaedic Institute

Company Size: 201-500 employees


Ease-of-use

5.0

Functionality

5.0

June 2017

Longterm Intergy User

I've been using Medical Manager ..... Intergy.... Greenway for over 25 years. I have worked on Allscrpts, Athena, Kareo, and more - this is my preferred PM and the combined full Suite for EHR is excellent as well. It is very flexible for docs who don't like radio buttons and makes posting charges a reasonably manageable process.

Pros

I have used several PM systems in my over 25 years in this industry. I like the ease of use and the willingness to address shortcomings (because ALL PM/EMR systems have them). Really what makes Greenway/Intergy the best is its PEOPLE. The Chat help, ability to call in at any time for assistance, relationships developed with sales, support, and integration teams are all top notch with Greenway.

Cons

I wish reports could be exported into Excel, but you can purchase the add-on Practice Analytics and that addresses that although there are some fields of data in intergy that cannot be mined. I also REALLY wish there was a way to change font and/or font size in the intergy windows as when working in intergy no matter what you do the actual data you are managing (patient demographics, a scheduling module, etc) only gets as big as about 1/3 of your screen. For us old ladies that is problematic. That is one thing I wish they'd make a priority to fix.

March 2019

Charlotte from The Cardiac & Vascular Institute

Company Size: 201-500 employees

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2019

Why I like Intergy

I have been using Intergy / EHR /PA since 2008. It has made integrating clinical data with the practice management side a whole lot simpler. It also allows us easy access to attest for our government measures. Like with any software there are drawbacks but overall it is a great product.

Pros

Intergy is easy to use and to teach new staff how to use. It is a powerful software if all the parts and pieces are used to the fullest. It can integrate with outside programs. We are able to customize a lot of our EHR forms for the way our providers care for our patients. There is online training for every piece of it and a great support staff just a call or chat away!

Cons

The reporting system. You can't run reports from Intergy as excel reports and trying to run the same report in PA is not always an option.

February 2018

SUZANNE from SOUTH BAY OBGYN

Company Size: 11-50 employees

Review Source


Ease-of-use

4.0

Value for money

2.0

Customer support

2.0

Functionality

5.0

February 2018

iNTERGY by GREENWAY HEALTH

Pros

Wonderful EMR and PM; once you know how to make her do what she can do, it's GREAT! User friendly training video's that give overview functionality of system to a new user; more in depth use is necessary to maximize the system features; software constantly updating and growing with user suggestions to improve.

Cons

Dont have enough training video's that explain the practical application of the software and what functions can be utilized. Customer Support training is limited and Customer Service department will only answer specific questions when asked by the client; very challenging to know how all of the functions and features may be applied to the daily use at the practice.

March 2018

Madonna from Cottonwood Medical Center, Ltd.

Company Size: 11-50 employees

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2018

A great product that has evolved along with technology.

My practice has been faithful to the ever evolving Greenway company. They strive to create a very satisfied customer.

Pros

I currently use Intergy Practice Management and Practice Analytics in my job daily. My practice has utilized all 3 products for many years. It affords us a one stop shop to manage the practice, esp. the business end. Reports are very informative and functional for managing the every day business of medicine.

Cons

Introduction of new product lines can be overwhelming at times. Which do you choose for your practice? What will enhance your bottom line?

June 2018

Colleen from FPM Urogynecology, Inc.

Company Size: 11-50 employees

Review Source


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

June 2018

Customer Support went above and beyond!

I am new to this practice and have never used this program before. The online training modules were very helpful. Customer service has always been extremely helpful in assisting me with issues I may be having. On my last call,Team was so helpful in helping me and providing assistance on how to solve a problem. They checked out every avenue and knew in order to rectify the problem, even when we determined that, at the end, it was not an Intergy issue but instead was a issue with the biller. I am thankful!

Pros

Intergy allows our practice to keep updated information on our patients, keep our doctors organized and to provide the best experience all around.

Cons

Using the same version of Intergy for two separate entities at my office can get a bit confusing and the ability to modify colors of the background could help ease this as well as offer a fresh look to screens we spend so much time in every day.

May 2018

Bob from Women's Medical Associates of Nashville

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2018

Decent product

Pros

Intergy is a good product but to have it be "robust" you also need to purchase the Practice Analytic (PA) software package with it in order to perform data analytics. PA is an excellent package that Greenway should incorporate into their other EMR systems.

Cons

Intergy is not a very user friendly product as you have to perform multiple clicks in order to either get to where you want to go or need to do - Keep It Simple.

March 2019

Ethan from Medical Colleagues of Texas

Company Size: 11-50 employees


Ease-of-use

5.0

Value for money

4.0

Customer support