Overall great experience. Cleargage allows us efficiently manage billing functions of our office in a modern way. Patients can pay any balance if needed by texted/emailed links.

Integrates very well with drchrono. Allows our team to efficiently calculate amounts owed for insurance based medical services to which deductible/coinsurance applies. Excellent e-statement function that autoposts to patient account.

Some features were not intuitive to me like generating detailed report of transaction/billing fees that we pay to ClearGage.

Have used them in a prior practice for 5 years. When started my new practice 8 years ago, it was one of the first services I set up for my new clinic. Don't know what I'd do without it!

It allows patients to concentrate more in their care and less on how they are going to afford it. Also makes it easier for me to collect without having to "hunt people down" with invoices, calls, etc, to pay for services with EFT. Patients are comfortable with an automatic payment that they can figure into their monthly budgets.

The wording on some of the financing pages can be hard to follow for patients. Also, on the last page, there is a line for signature for the patient and a witness, however there's not a place for date.

Below average the last 2 years

It works, friendly support. Makes payment taking easy

never got a follow up about what ClearGage all provides. Talking about merchant services and how much I am getting charged for taking card payments. Not really happy but do not know who else I can go with that works with my EHR

ClearGage has helped reduce small balance write offs.

Integration with our EMR/PM system, Aprima. Processes are automated and I don't have to remember to upload or import files. Payments are automatically posted.

Would like to be able to have multiple patients in the same payment plan. Currently each patient has to have their own payment plan so if a guarantor/responsible party has multiple children they could have 2 or more payment plans. We end up using the payment plan feature in our EMR/PM for this scenario. It would also be nice if we didn't have to reach out to support in order to have patient permanently removed from texting campaigns.

Setting up automatic payments has been super helpful, allowing patients to set up payment plans has been a huge plus.

We use cleargage at our medical practice and the ability to seamlessly send invoices and take payment without having to open three other windows has been wonderful. Customer service is also usually very responsive and overall this has made our lives much easier!

Our patients often think the emails are spam, I'd like to have them look more professional in future.