The Valant Behavioral Health EHR

3.86 / 5 (136)

Our advisors have recommended this product 46 times in the last 30 days

About The Valant Behavioral Health EHR


Valant’s EHR for behavioral health offers tools for providers to streamline documentation, increase efficiency, and enhance the productivity of their practice or agency.

The fully integrated suite includes secure patient records, documentation, scheduling, practice management, and a patient portal. Because Valant focuses exclusively on behavioral health, users don’t have to navigate through billing codes and documentation templates made for other specialties.

Valant offers a library of outcome measures for clinicians to utilize and track overtime. Patients may complete these assessments from the comfort of their own home via the Patient Portal, or in session with the clinician. Either way, results are documented in clinical notes and securely stored in patient records.

Documentation templates include click-to-narrative technology to reduce typing and simplify the creation of a structured note. Because the software is completely integrated, information like diagnosis and medication is pulled directly into the note from the patient chart.

The practice management suite allows users to generate charges directly from the calendar, eliminating manual data entry. The extensive reporting feature allows users to manage all aspects of the revenue cycle as well as other clinical and appointment reports. Patients are able to view their balances and receive statements electronically in their patient portal.



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Supported Operating System(s):

Windows 7, Windows Vista, Mac OS, Windows 8

136 Reviews of The Valant Behavioral Health EHR

Average User Ratings

Overall

3.86 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(45)

4 stars

(51)

3 stars

(18)

2 stars

(13)

1 stars

(9)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 136 reviews

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February 2019

Susan from Psychiatric Private Practice

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

2.0

February 2019

Disappointed

My experience had been initially positive. However, the lack of facile customer service or upgrades has been disappointing. There are now other EHRs that are very competitively priced and allow for forms to be developed, and provide more ready access to customer service. My greatest concern is the fact that once the contract ends, all records are out of access. I had been exploring alternative options, but discovered that I would not be able to contract with Valant for less than a year of service. This meant that I had to choose - would I be without access to my files at all, or would I pay for a year of service. There was no negotiation and no options were made possible. I am now very concerned about what happens to records when I retire. I had been pleased that there would be a secure repository for my patient records (I have had a Valant account for 6 years and was an early adopter for a small practice). I find that I am now going to be VERY aggressive in finding and preparing for a migration a year from now to prevent the need to continue to be essentially held hostage as I feel currently. This situation is both unfortunate and unnecessary. It is frankly not the cost of the EHR that will cause me to move on, but the lack of concern for my needs or the needs of the patients I treat. I had honestly not expected this. I live in Seattle, work locally and had wanted to support a local start-up. I had anticipated a very different experience.

Pros

The positives of this software includes the standardized assessments and the inclusion of the necessary elements for both assurance that liability standards are met and billing standards are complete. I also like that the charts and e-prescribing can be accessed on my mobile phone.

Cons

1. Customer service is far less than one would expect given the cost of this program. Lack of ability to actually talk with a customer service person directly, rather than rely on emails that are really not responsive to the questions posed.
2. Lack of user friendliness to operate the patient portals.
3. Once an active contract ends, the data that I had anticipated would be in secure storage, is no longer accessible to me in any way without having paid Valant for assistance to migrate it. This is quite different from what initial marketing had described. It means that once the contract ends - for example retirement, that files may not be accessible unless additional measures are taken. This means that the lifetime data storage is really not very meaningful or helpful over time.

October 2017

Donna from Donna Carmosky, MD, PLLC

Company Size: 1 employee

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

October 2017

Good, but with a few stupid annoying issues

Tech support people are nice, but when there is a system-wide issue, they do not answer the phones. They have been unable to solve the repeated crashing of Silverlight and the issue with not accepting diagnoses when entered in mobile notes.

Pros

I like that it is just for psychiatry and I like mobile notes. I like having integrated prescribing, billing, and credit card processing, electronic EOB's from payers. I like that there is an app for my iPad and iPhone so I can take a quick look at notes and write prescriptions.
I like the reminders that the system gives, the ease of scheduling appointments and entering payments.
With an electronic EOB, you just hit a button and all the payments and adjustments are recorded automatically.
Beware that the integrated insurance clearing house adds more to the monthly fee you pay.

Cons

I have been using this for 10 months. There are recurring problems that no one can seem to solve. When I entered nonclinical patient information in the "patients" tab and hit save, Microsoft internet explorer would crash, but not every time. I made repeated calls to tech support and their solution was to change browsers to Firefox. I have done so, but still have the same issue except the message on my computer is that the Silverlight plug-in has crashed. This happens several times per day.
In mobile notes, there is no functionality of the tab button (for indentation) when I am trying to write a note and this annoys me to no end.
The system has crashed several times in the past 10 months, never for more than a few hours, but enough to disrupt my workflow. I had to write a few paper prescriptions when the mobile notes and e-Prescribing crashed the other day.
The patient's diagnoses can be entered using mobile notes, but then, I have to open the patient chart and reenter them or else when I go to bill, it says there is no visit diagnosis. I have asked about this multiple times.
Navicure, the integrated insurance clearinghouse just raised their rates.

November 2016

Theresa from Sozo Family Services

Company Size: 2-10 employees


Ease-of-use

2.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

November 2016

Valant Behavioral Health

I have been using Valant EHR for Behavioral health for approximately 11 months now. I struggled with this company at first as is typical in my experience with the sales staff wanting to hurry up and close the sale. I was left with a few questions hanging. I use an ipad, iphone and Macbook pro. As you can see, I am exclusively and apple user. This made the difference for me. There was one EHR that really had most of what I wanted, minus the apple support. It was PIMSY. I have probably tried 20 EHR types, ranging from FREE to paid. This one iis monthly for one provider. I do not like the fact that they want to charge monthly for a login for my assiantant. Again I am a solo practitioner, so every little bit does count. I DO like the fact that an intake/Psychiatrist Diagnostic Evaluation is already preloaded with screeners, automatic scoring and auto generated reports that you can modify!! I do NOT like their Treatment Plan Template. Definitely something that they need to work on. HOWEVER, they seem to be making changes based upon the feedback that I and others have left. So that is good to know.

Pros

I absolutely appreciate the intake information is so well implemented. I can capture just about everything with minimal typing. I also appreciate the fact that there are so many screening tools that AUTOMATICALLY give the results. I can customize those results as well. Very good job on this part!

Cons

I really do not like the Treatment Plan Template. It is not intuitive or very well prepopulated for convenience. It seems to take longer than hand writing one. HOWEVER there was a recent update that has addresses some of my concernes. I have not had much of an opportunity to check this out.

I do not like the fact that it is so difficult to upload documents if you are using a mobile device such as an ipad/iphone. A photo screen capture would be great!

August 2017

Theresa from Sozo Family Services

Company Size: 2-10 employees

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2017

After much product testing...Valant wins!

I have tested may EHR's and Valant is the one I chose after about 3 years of demo's and research. Some EHR's that I have reviewed: Kareo, Practice Fusion, TheraNest, PIMSY, ICANotes, drcrono, Theramanager, and iSALUS. My office is a single provider, nonprofit. I am able to type notes in during a session and sign at the end of the session with ease. If I'm providing in home care, Apple's Siri works great for dictation and integrates seamlessly.

Pros

1. Valant offers as part of the intake note, numerous assessments that are automatically scored!
2. Customizable for how you would like to view buttons.
3. Group Notes automatically carry over from the first note in the general section, VERY helpful!
4. Prepopulated from the last note, so you do not need to go back to review.
5. Customer service is amazing. Follow up email or phone questions are quickly answered without constant need for follow up.
6. Cloud based.
7. 100% compatible with Mac, iPad, iPhone & Windows.

Cons

1. The treatment plan is clunky. I have worked around this by utilizing the prepopulated section of the PLAN tab to be where I put the treatment plan and updates each time. This work-around works beautiful for me.
2. There is no built in telehealth at this time. I am assured that this is something that is being looked into.
3. Billing is not fully integrated and requires a subscription to an outside provider.

October 2016

Mark from Archeus

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

October 2016

Reliable software, but outdated interface and surpassed in features by competitors.

I have used Valant for almost 3 years and I am considering moving to a different EHR system. I have been told a complete redesign is in the works, however, they offer no details, time table or roadmap. Here are some of my thoughts Pros: The claims submission/reporting process is very reliable and easy and the primary reason I still use them. The online measures are very good and helpful although many of them have bugs. Pricing is OK. Customer service is fantastic and their training is excellent. They will have you up and running quickly. Cons: It is primarily oriented towards psychiatrists, so many of the templates and features a focused on psychiatrists, not psychologists or therapists. Many of the other features have bugs, limited usefulness and the program is slow and the interface is very outdated and inconsistent. In many ways it reminds of of Windows 98, that is how outdated it is. The mobile notes feature is cumbersome and has no ability to customize it to your usage; the calendar syncs one-way only with external calendars so you must log in to Valant to make changes; reminders only work in the Valant system and only remind you on the dashboard with a note (there are no reminders at all really and they must be tied to a client so you can't add reminders for things that are not directly related to a client which requires you to maintain two separate calendars); the "mobile" application is little more than a webpage with basic information in a text format, it's is not designed for mobile devices, the interface is horrible and looks and functions as if it is 15 years out of date and has little functionality, it is more of an afterthought; you can't customize mobile notes templates or choose which ones you want to use, whenever you use a mobile note you are blasted by 30 different tabs 25 of which won't apply to therapists and which makes a confusing and messy experience; claims processing is expensive (.60/claim by my calculations) and the competition is charging between .14 and .25. In general most of the basic features you need are there and work, but they are frustrating at times and lack many additional features that are natural to need. My primary concern is after 2+ years there has been little change in the software and the value is being reduced as they are falling behind in features and functionality.

January 2017

Brittainy from Tidemark Therapy

Company Size: 2-10 employees


Ease-of-use

5.0

Value for money

2.0

Customer support

5.0

Functionality

4.0

January 2017

What I think about Valant

First off, their customer support is top notch and is very responsive. There are never any wait times, and they always seem to have the answer. The software is extremely easy to use and didn't take me long to learn at all. However, it is a bit more pricey than others out there. Most of my colleagues use Simple Practice, while I use Valant. Valant I feel has a more professional look to it and is more powerful in a sense of the reports that it can generate. It has the ability to have an integrated calendar (which I like) and you can scan documents to client files. They also have pre-generated templates, when coupled with dragon speaking software, gets my note taking down to 5 minutes per note!

Pros

Can generate multiple reports including insurance aging reports, what income you have generated monthly, etc.
It reminds you when you haven't completed client notes.
It lets you know if you haven't submitted claims for billing
Can integrate billing into the software for 1 click billing of claims
client portal
You can create your own templates
There are measures that you can have clients complete prior to being seen that helps with diagnosing.
Customer support rocks
They're trying to update their software based on customer feedback

Cons

The price. Currently, for my 1 office staff and myself. There are cheaper options out there.
I have a 2 in 1 tablet and laptop touchscreen- sometimes I have to make the font tiny on my screen to fit in all their windows like when adding authorizations. (these times are few and far between though). Also on other PCs, I've had no problem.

October 2016

Annette from Bosque Mental Health

Company Size: 11-50 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Amazing Software System

Our Business was looking for a completely integrated system to provide the best treatment for our patients. We were given several suggestions from Software advice and one of the suggestions was VALANT. We researched several software systems and decided on Valant. Claims and eligibility are done with the clearinghouse that does all processes in real time, which will increase cash flow for the business. Patients are able to log on to a patient portal to send messages and emails securely online to the therapist directly. Assessments can be sent to patient prior to appointment to fill out. Scheduling and reminders are sent automatically. You can do notes anywhere not only in an office setting. The training staff is so helpful and willing to help you in anyway possible to make your transition smooth. Once you start or "go live" the Valant support staff is there to help you with any questions during your transition and after. I can not say enough good things about this system and the staff at Valant. I believe this is one if not the best system we have come across.

Pros

Integrated system
Patient Portal to send assessments prior to appointment
Valant will allow you to set up the system for your particular practice.
EMR templates designed specifically for behavioral health providers
cost is reasonable compared to competitors
real time claims and eligibility
HIPPAA compliant messages sent to provider and patients

Cons

Clearinghouse is separate however it is top of the line and extremely efficient.

September 2018

Andrea from Roots Behavioral Health

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

1.0

Functionality

2.0

September 2018

TERRIBLE CUSTOMER SERVICE

We have had problems with getting any customer service and help with technical issues. They have told us for at least 2 years that an upgrade was coming to the system so we did not change after the first year because we were holding out, but now it has been too long and we are seeking a new provider.

Pros

Ease of use with scheduling and documenting

Cons

If you ever want to add a user, make changes, have questions for support they take weeks to respond and typically do not resolve your issue. We have had problems with the e-prescribe since day one (3 years ago) and it has yet to be resolved. We have also been told since day one that they were upgrading the system soon so that other features like payment online could be taken and we are still waiting on this.

January 2017

Sheri from Mind Spa, PC

Company Size: 11-50 employees


Ease-of-use

4.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

January 2017

Take the good with the bad

There are many things I like about Valant, such as the overall look and navigation. However, after having