TrackerRMS Recruitment Software

4.63 / 5 (151)

Our advisors have recommended this product 4 times in the last 30 days

About TrackerRMS Recruitment


TrackerRMS is a web-based recruitment management solution designed for recruiting professionals across all industries. The solution allows businesses to manage entire recruitment workflows, right from candidate sourcing and placement to employee onboarding. The web-browser supported solution can be used to manage sales, CRM, recruiting and onboarding activities from any browser on various systems, laptops, mobiles and tablets.

TrackerRMS allows recruiting agencies or consultants to post open job positions on multiple job boards. The solution automatically builds a database of the applications received, from which recruiters can shortlist the applicants based on the skill-sets, numbers of work experience, job location or any other selection criteria.

TrackerRMS candidate management feature streamlines the entire life cycle of the candidates. Recruiters can view and update the progress of candidates during their selection process. With TrackerRMS Mobile application, recruiters can access candidates' information, search candidates, contacts and placements from their mobile devices. The solution can also integrate with leading email service applications such as MS Outlook and Gmail for synchronizing contact details and communication history.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

151 Reviews of TrackerRMS Recruitment

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(90)

4 stars

(53)

3 stars

(8)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 151 reviews

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April 2013

Katie from Palms Resourcing Ltd


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

April 2013

Our Company specializes in legal recruitment for large to mid size International Law Firms and in –house legal team. As an experienced recruiter, I have always relied upon my database system to assist and keep up to date with my day to day work movements; as well as my candidates, clients, jobs and future leads. A good database system is like your second brain, your on line PA and at times your motivator! This is what Tracker RMS provides for me, a system that I can rely on at any time, where ever I am in the world, I can simply logon and keep abreast of my business . Over the years I have used a variety of database systems, some basic and some complicated, but Tracker RMS supersedes all of the previous systems I have used. It is a simple and easy tool to use, which never causes any issues or complications as I have had in the past with other systems; and yet provides such a high level of organization and information gathering. Every morning, I can log on and see what active jobs I have, new candidates who have registered are highlighted to me, I am reminded of tasks that I need to do, and I can scroll through and remind myself of conversations recently had with both Client Firms and candidates. When a job comes in, I can search for the relevant candidates easily and quickly - moving from their CV, to my contact notes, to previous history is so simple with no long pauses and extra quirks, everything as a recruiter that you need. This is particularly important if you need immediate access to a variety of information whilst on a call. No time for long pauses as you move from screen to screen! If I need to check on the financials, the invoices or outgoing bills are all to hand and can be shown in a variety of charts to help me monitor the company finances. Every Friday I have to go in and make sure that the temporary workers have all completed their on line timesheets and then, with one click of a button, send it over to the Client to approve - from this the invoice is then generated. Nice and simple and my Clients really appreciate the on line time sheet facility! From the start, the team at Tracker RMS have given outstanding customer service. No problem is to small from them and they really go out their way to provide an extra level of service. They seem to understand your business needs and are always one step ahead! They also listen to your suggestions as a recruiter; the continuous improvement and development of Tracker RMS is a joy and excitement to watch! It is easy to update the agency website with new jobs listed on Tracker RMS, as it is all linked together and gives the candidates the ability to register through the website and their details fall into Tracker. It really gives the agency an extra level of professionalism and is a time saving device! Tracker RMS works well for the small recruitment agency as well as the larger agency. Having worked previously in larger agencies, I found that generally people were reluctant to feed information into the database system and keep their movements up to date. I was continuously frustrated by my colleagues. Their plea was that the inputting of information was time consuming, of no benefit, that they did not understand how to do it, etc. None of this could apply to Tracker RMS and, as the business grows, I can envisage that Tracker RMS would provide the perfect system to bring a large group of people together to work effectively and efficiently as a team. I am delighted with Tracker RMS and now in my second year of use there is quite simply no turning back! I would be lost with out it! Thank you Tracker RMS !

March 2016

Gary from Talent Staffing Limited


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

March 2016

Tracker RMS - a fantastic end to end recruitment solution

Pros

1. New layout to allow you to create any tabs and content are great. I have a layout for my sales team that is different to my recruitment team.
2. Weekly webinars are great and online help files are ideal for startup companies. System is really quick unlike others that I have used.
3. Rich in features from prospecting to placements. Job board searching works really well for sourcing and with only one system needed for all aspects of our business, TrackerRMS work well for us and integrates into our QuickBooks system so saves us a lot of time.

Cons

1. The campaign tool is excellent and whist its great that it tracks bounce backs it would be ideal if it could tell me which landing pages the contacts have clicked on

2. TrackerRMS is an end to end tool so it can be a little intimidating at first. The team were very helpful in guiding me through training and making sure I understood the workflow. Once you get the basics its easy.

3 They did not have a big web presence and I only found them though Software Advice.

April 2018

Rachel from ImageWorks Display & Marketing

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2018

TrackerRMS Customer Service

Pros

This program is web based, which is wonderful and can be accessed at any time. All the information is there, at any given time and available. The ease and functionality of this product is very reassuring. However the best review I can give is in regards to my customer service. One of the customer rep is and has been amazing. She is attentive and reacts and replies immediately with help to any issue I have had. She genuinely cares about taking care of her customers and is exceptional at what she does. I am grateful she is my Client Manager. I have zero concern when I place a ticket or email her that I will not get a response and resolution basically immediately. She is simply wonderful.

Cons

This program does time out quite a bit and logs me out as well in the middle of working. We also cant always have exactly what we want immediately, there has to be some development involved at times for certain things.

April 2015

Vera from Tal & Associates LLC


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

April 2015

Highly recommed TrackerRMS!

Pros

We started using TrackerRMS in February 2015 after having evaluated about 15 other options. We spent a great deal of time evaluating Applicant Tracking Systems to ensure we were selecting the right software that could meet our requirements and equally important a company who stands behind their Customers by providing premium Customer Service. TrackerRMS was undeniably the hands down winner. TrackerRMS offers an extremely intuitive, clean, and easy to use design and navigation which was of primary importance to us to ensure our team would be able to learn the system without impacting recruitment efforts. Most of the other Applications charge per feature whereas with TrackerRMS, they were included in the base price. We have been particularly impressed by the flexibility and usability of the system.We no longer need to update dozens of manual Excel spreadsheets due to Tracker's customizable reporting.

Cons

I honestly can't identify any weaknesses in TrackerRMS. The best part is the TrackerRMS team continually listens to our feedback and implements upgrades frequently so all clients can leverage. We really feel like we are in a relationship with TrackerRMS and that says a lot.

May 2018

Melanie from Endure Technology Solutions

Company Size: 11-50 employees

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

May 2018

Major product improvements needed! But overall, pocket friendly and excellent customer service!!

It would have been great if candidates added to the long list for a particular job would not be lost after the list is cleared. There can always be a change in the job description and the candidates we thought were not a fit at first could be a fit after the update. In that case it can be easier to go to that list and shortlist candidates again. After a reply kicks in for a posting, it would have been great to get a notification.

Pros

Tracker has excellent customer service - very personal, professional and quick to respond! We mainly dealt csr and she is amazing! Her coaching is thorough and she communicates patiently and clearly. She provided us with useful ideas in making our tracker use more effective!
Coming to the Tracker software, I must say that it is user-friendly, pocket-friendly and customizable to fit into one's needs!

Cons

Found the product a little time consuming as it does not sort data when clicking on columns. Sourcing from job sites can also be made more user friendly and a better snippet of the profile can be provided. The view of the snippet as well as the resume (it may be the font or the font size) and the alignment looks very different from the actual view of the resume.
Saving a draft is not possible like how it can me done in other email providers.
While there have been other minor hiccups every now and then, they have been corrected within 24 hours by the responsive Tracker team.

June 2019

Lisa from Knowledge Builders Inc.

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

I Love TrackerRMS

Overall TrackerRMS has been one of the best programs that I have worked with. Simone, as well as the other employees, are very helpful and willing to assist. No matter the issue or concern she is willing to listen and help figure it out and if she cannot most importantly she will do her best to find out. I love TrackerRMS and look forward its continued growth in popularity

Pros

I like everything about this program, it makes it very easy for workflow and process. It is very user-friendly I can easily pick up where I left off and the email functionality is awesome, now that I am using it.

Cons

There isn't much I do not like, maybe there can be additional color options added to be able to use in display settings

March 2018

Kim from WAI

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Great change from Bullhorn!

Tracker's customer service is personal, professional and very quick. They care about our success with their system and have made many adjustments to fit our needs.

Pros

Our team would agree that one of the largest benefits in Tracker is the ease of work flow and the power of the templates. For example if you are sending a contract to a client once you have placed a consultant, the template will not only send the email with the agreement, but it will also update the job work flow as well as the candidate work flow and close the job all in one step. It keeps our system much cleaner than before.

Cons

I would like to see the ability to auto-journal multiple email addresses for one contact or consultant.

January 2018

Tyler from Global Conductor

Company Size: 51-200 employees

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Excellent tool and reliable customer support

Pros

-As a company we were able to transfer and consolidate two different systems, SalesForce and BigBiller, into one accessible databank that can be better utilized by our team
-Their customer support - has been incredibly responsive and helpful through our transition and the learning curve associated.

Cons

-There is a learning curve. The process can be sped up however, the guide/walkthrough videos and the customer support are both great resources.
-The transition was bumpy as first, but to be expected as we were not only moving but also combining two different platforms of data into one singular software. Which was underestimated on the TrackerRMS side.

May 2017

Theresa from Professional Staffing Group

Company Size: 51-200 employees


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2017

Time sheets feature

We use an Employee Login button on our web page that is superb! Candidates easily link to the Tracker site to open a time sheet. Great!

Pros

Connection to customer support by two ways: tickets and call-in service. Either connection gets results within a short period of time.

Cons

Because candidates don't always pay attention to where they list hours, on the time sheet weekly entry screen, the order of the Planning Tasks that list on screen could change from Alphabetic to most common- Regular Hours line then OT line then others

May 2017

Blaine from Centurion

Company Size: 2-10 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Collaboration with the Customers needs at the forefront

Very few ATS' bring an easy to use CRM for sales, that is simple and intuitive that the staffing industry requires. TrackerRMS is most interested in listening to the needs of their customers to develop a best of breed product. Genuine authenticity in the business partnership.

Pros

Easy to use interface, customer first approach, committed to constant enhancements. Integration with technologies that are constantly changing and evolving in the staffing and recruiting industry makes the product very attractive. Customization of verbiage used by your own firm allows the product to feel like you made it yourself - engineered for just your firm.

Cons

Continual advancements in mobile (phone) application will enhance usage in the field that will bring speed to the activities of staffing sales professionals.

September 2014

Abbey from Diverse Edge, LLC.


Ease-of-use

4.5

Customer support

5.0

Functionality

5.0

September 2014

Our Voice has Finally Been Heard!

Pros

TrackerRMS Recruitment is a fantastic system. This system runs like a well-oiled machine and meets the necessities for all businesses types, from larger corporations to smaller businesses. No matter how unique your business process is, and no matter what needs you need met, Tracker is built to excel for you.

Tracker truly believes in client relationships. Their entire development is based upon their client's needs. Requests, ideas, and tickets are not just read and heard like with the normal big name ATS vendors; they're developed! We have never felt like just another ticket when it comes to Tracker, because they take immediate action to guarantee your satisfaction.

It provides strong CV parsing using the top provider, Sovern. It's cloud-based, and we have a dedicated Server through Rackspace. It's SQL, data migration, and importation-friendly. Tracker flows seamlessly from CRM to ATS to Onboarding to Accounting/Payroll to EMS (Employee Management System).

Cons

Truly, anything with TrackerRMS that has needed improvement or development has been established. There's nothing to dislike.

January 2018

Theresa from Centurion Consulting Group, LLC

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Functionality

5.0

January 2018

20+ years in staffing and Tracker's a winner!

With my years of experience in staffing, I was a bit skeptical that a relatively-unheard-of ATS would be able to compete with some of the big boys in this market and they are not only competing but winning on a variety of fronts. Tracker has won me over!

Pros

Customization/layout of screens
Customer service/tech support is completely responsive
They take suggestions, listen and give all ideas consideration
They are constantly rolling out new features to the product

Cons

There's not much I don't like about it. Of course I'd love to have all the bells and whistles from every ATS I've ever used or seen, but that's just not realistic. Tracker has taken several suggestions and turned them into reality, so the things I may have missed with previously used ATS' are diminishing.

May 2017

Kim from Sand Cherry Associates

Company Size: 11-50 employees


Ease-of-use