Easy of use and reliability. I have not needed customer support a product works well.

Connection is easy and clear. Anytime I have contacted customer service, they were very quick to respond and resolve my issues -- which were usually computer related on our end.

The only problems I had with the software is when I use Opera for my web browser.

It is an excellent value for the cost - I've used far more expensive systems that were not faster, simpler or more capable.

If I accidentally shut my computer down before leaving the office, I am unable to access my files, which can be a headache.

Excellent and affordable remote access application.

Ease of use, excellent graphics, ability to have both unattended and attended remote access.

I am using DualMon for almost two years and I am very pleased with the features and quick support that always addressed my issue the same day.

It is reliable and easy to use. It works across multiple platforms and integrates seamlessly in our environment.

Overall very satisfied with this service and price point. Great choice for my needs and customer support has been responsive to my needs.

Dualmon is a great solution to access my computer when on the move, just as good or better that the big boy programs whose prices have gone to their head.

Where it shines is the ability to create your own support page and gives your company the ability to professionally, reliably, and securely, connect to non-unattended PCs.

The product is easy to use, and integration is fast.

It's still web based so at times the lag can be unbearable, but this comes with the territory.

Sometimes there is a lag on the remote computer.

But with DualMon, all of my needs are met at a fraction of the cost. A superb value for the money.

I get a bundle package that is economical per computer and allows me to group them based on the different groups I am helping.

It has been the perfect remote support solution for my software business.

We all find it extremely easy to use and remote desktop access for most of my leadership team is a must.

Works great and very affordable. Every time I've had an issue it was resolved quickly.

I don't have a  rating for the customer support, because I have never had to contact them.

We've been very happy with the change to dualmon. The ability to provide support to someone who doesn't already have the client (ie. employee laptops) is fast and easy.

Its provided an easy to use and configure solution to my requirement of accessing remote PCs at a very reasonable price.

Easy to use and not overpriced. For the most part a great remote software solution.

Clients of remote access have had problems downloading plugin.

A small detail, I just forget to check the second screen and often times a window will open off screen.

No facility to  synchronise folders between computers. Easy to quit dualmon by mistake when quitting  programs on the host computers.

I use this software to do work from home and I seldom have any issue. The connect speed is always good and the screen resolution is great.

I like the ease of viewing or participating in a webinar with numerous other people. Service is always good, easy to interact with others, etc.

This is a very good software for meetings and it is secure  and fast comparing to Zoom and Teams. Their customer support are really great too.

It provide all the features of a program that is used for conducting meetings and webinar and the best thing about using cisco is their security. The video & audio quality is good.

The best in its cataogory, screenshare, call quality, the call recording is perfect, whiteboard notes are a big plus.

If the connection is bad, then you will get crackling videos and audios. That is very challenging when you are on the road.

The thing that i hated using this application that it was taking a hell lot of time to connect. A number of time It stopped showing the picture while someone is representing.

It wasn't and they updated for the same or worst. The product is not user-friendly.

A good tool for professional meetings and screenshares, but not the most cost effective.

It is best secure and convenient platform that provide great user interface and easy options to handle meetings.

Sometimes the connection is terrible and it’s hard to hear people and see them. I sometimes have to revert to calling into the meeting on my phone.

The ability to schedule meetings with remote team members is fantastic. Also, the screenshare option is very helpful at times.

Its free if you use it as a guest or if you want to hold a meeting with small number of attenders, video quality is good, and implemintation of the software is easy.

As a new user, I found it to be safe and quite adept. The quality, even on not the best internet speed, is very good.

This software is perfect for when my sales people hold webinars with prospective clients. The flexibility and functionality is great for what we need it for.

Overall, this program is great to have the tech help without someone needing to come out to our location.

I like its screen sharing feature most, easy to use and good quality sharing, easy to give control to others while screen share.

Being a Cisco product, WebEx also has superb Enterprise integrations which are super handy.

It is not working properly on mobile phones. Sometimes, I have problems with my computer (not with software) and I try to use Webex on my mobile phone.

I dislike the fact that there is no way to create headings or topics for conversations. It is easy to loose conversations because of that.

I had a very positive experience with WebEx. As I mentioned above, the greatest benefit to me and my past employer was revenue and the prospects of more of it.

It was a great experience start to finish. Great customer service and ease of implementing into organization.

I often use this software for community engagement presentations to members of my community as a legal advocate. I highly recommend it so an effective tool for virtual presentations.

This tool, designed for businesses, was not ideal to use from the perspective of a student. It has an odd interface and was constantly running in the background on my phone which was very annoying.

I really liked how you can set up and organize meeting quickly and easily. The quality of the software is very good.

The only problem is the consistent reminder. It becomes irritating after a while.

This software is great and is worth the investment. Especially during the pandemic when we can't have meetings with large numbers of people.

It is super easy to use on my PC or mobile device. There are also tons of interactive tools so that your guests can participate and the layout is easy on the eyes and attractive.

The connection quality is always superb, and it is possible to set up seamless integration with devices in physical meeting rooms.

It has interesting functionalities and its very user friendly to use. I like that simplicity and the privacy it has.

In general this software is very good and it has a good integration with other systems.

US Dollar

dualmon is a remote support solution designed for small and midsize companies. It offers file transfer, remote printing, user management, screen blanking, computer diagnostics and usage reporting functionalities within a suite. The product is available both in cloud-based and on-premise deployment options.


dualmon features direct file transfer, which enables users to transfer files and software patches. The product also offers multi-session support, which allows users to connect with several computers at one time.


dualmon’s instant messaging feature allows users to initiate chat sessions with other online users. The solution also includes live presentation, so users can provide online demos and training to the customers.


dualmon is available in two different pricing plans, and pricing varies based on number of computers. The vendor offers online support and a knowledge base.



LongDescription

User Management

Meeting Management

Access Controls/Permissions

Session Recording

Remote Printing

Secure Login

Screen Recording

Remote Update/Installation

Print Management

Collaboration Tools

File Transfer

Self Service Portal

Remote Monitoring & Management

Screen Sharing

Mobile Access

Unattended Access

Two-Factor Authentication

Diagnostic Tools

Multi-Channel Communication

File Sharing

Reporting & Statistics

Real-Time Chat

Chat/Messaging

Customizable Branding

Reporting/Analytics

Monitoring

Remote Access/Control

Summary Reports

Multiple Monitor Access

Session Transfer

Third-Party Integrations

Multiple User Accounts

Live Chat

SSL Security

Web browser (OS agnostic)

Windows 10

dualmon Remote Access offers a free trial. Paid subscriptions are available for Unattended Remote Access and One-demand Remote Assists plans. Details include:
Unattended Remote Access
Pro Plan (up to 5 computers) - $49/year
Enterprise Plans:
10 remote computers - $99/year
25 remote computers - $149/year
50 remote computers - $199/year
100 remote computers - $249/year
250 remote computers - $399/year
500 remote computers - $649/year

Assist plans - $99/year

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

dualmon

Documentation

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Seamless collaboration across devices, locations and organizations
•Use any computer, tablet, phone, browser or Cisco devices to connect
•Collaborate with people outside your organization as easily as those inside
•Minimize app switching with bi-direction integrations with other popular business apps

Make collaboration more interactive and engaging
•Reduce disruptions with background noise removal and voice enhancement
•Enable audiences to share their reactions with animated emojis and gesture recognition
•Improve audience engagement with next-gen dynamic polling and Q&A by Slido
•Customized the stage layout to focus on the content and people that matters most

Make collaboration more inclusive
•Remove language barriers with real-time language translation into 100+ languages
•Ensure everyone’s voice can be heard with anonymous polling/Q&A by Slido
•Encourage everyone to participate with breakout rooms that enable smaller group discussions

Let Webex help you work smarter
•Make meetings more productive with automatic transcriptions, notes and highlights
•Utilize spaces to schedule team meetings and have recordings and transcripts automatically stored in the spaces for easy access
•Monitor and manage your work-life balance and professional relationships with personal insights 


File Management

Commenting/Notes

Support Ticket Management

Real-Time Analytics

Engagement Tracking

Whiteboard

Split/Multi-Screen

Call Transfer

Audience Analytics

Online Voice Transmission

Surveys & Feedback

Softphone

Status Tracking

Real Time Screen Sharing

Two-Way Audio & Video

Presentation Tools

On-Demand Webcasting

Meeting Notes

Customizable Reports

Document Storage

On-Demand Webinars

Activity Tracking

Screen Capture

Activity/News Feed

Video Chat

Video Management

Progress Tracking

Real-Time Monitoring

Task Scheduling

Real Time Editing

Electronic Signature

Multistreaming

IVR/Voice Recognition

Single Sign On

Automatic Call Distribution

Voice Mail

Project Management

Task Planning

Auto-Dialer

Projections

Communication Management

Brainstorming

Call Recording

Interactive Content

Registration Management

Live Streaming Production

Social Media Streaming

Calendar Management

Agenda Management

Automated Routing

Assignment Management

On-Demand Recording

Targeted/Locked Screen Sharing

Call Center Management

Call Disposition

Template Management

Presentation Streaming

Private Chat

Scheduling

Call List Management

Call Routing

Action Item Tracking

Call Queues

Recording

Contact Management

Audit Trail

Availability Indicator

Version Control

Audio Calls

Content Management

Forum / Discussion Board

HD Audio/Video

Project Time Tracking

Server Monitoring

User Profiles

Breakout Rooms

Meeting Room Booking

Brand Management

Meeting Preparation Tools

Survey/Poll Management

Compliance Management

Real Time Data

Performance Metrics

Voicemail Transcription

Basic Plan: $0/mo - HD meetings with up to 100 people, screen sharing, and a personal room.

Meet Plan: $13.50/mo - Premium meeting features
HD meetings with up to 200 people, screen sharing, recordings, breakout rooms, & more.

Meet + Call Plan: $25/mo - HD meetings with up to 200 people, screen sharing, recordings, breakout rooms, & more. A cloud-based phone number for each license, phone menus, extensions, & more.

Contact Webex at https://www.webex.com/contact-sales.html for more information on pricing, and for custom enterprise plans.

dualmon vs Webex

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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