Thera-LINK has improved significantly over the last 2 years, offering more features and a greater ease of use for myself and my clients.

Occasional technical problems occur, which may be related to internet service rather than thera-LINK.

That having been said I was also a bit disappointed that the service doesn't allow clients to pay for a SMS-based monthly therapy subscription.

I LOVE the virtual waiting room and music, as well as the ability to require payment prior to session. I appreciate the responsive, effective, and professional assistance and technical support.

Images, music and overall look is appealing. Love that money is collected prior to joining session.

They answer their phones, respond to emails, and in short, are ready to help. An additional nice feature in their ability to allow communication via messaging between client and therapist.

I feel that they really understand my needs as a therapist as well as a business owner. I especially appreciate that they have experience as therapists themselves.

If anything, seems difficult to change a client's name, once you/they establish an account.

It's easy to use and increasingly growing in functionality and features. The interface is clean and the video and audio quality are consistently strong.

Picture and audio are clear. It doesn't have a bunch of unnecessary features or require a great deal of technical expertise.

It creates a n organized system backed by excellent customer support for a fraction of the cost of other similar platforms.

Thera-LINK's customer service has been excellent from the start. I am the owner of a private practice, and I was new to using Tele-Medicine technology.

When the Tele-Medicine volume surged during the pandemic, Thera-LINK was able to accommodate increased needs without any disruptions of quality service.

The software is intuitive and fluid; the tutorials are short and easy to understand. They are about continuous improvement and I like that.

The support staff at Thera-LINK are extremely responsive and knowledgeable. Great software and support.

My experience has been excellent. Customer service is fantastic and the program is simple to use.

This platform has been a hit with clients that have transferred from the larger platforms- they love the ease of access.

I feel fortunate to have chosen Thera-LINK over other options. They have always been very responsive and supportive.

The worst part about the desktop platform is their customer service they can take hours or days to respond to your request via their online chat.

This software helps with reducing the cost of no-shows or cancelations b/c of its ease to use and convenience to patients.

I least like the glitches that cause screen freezes and loss of video. These make it difficult to have consistently complete sessions.

Another great feature of Thera-LINK is that it allows you to connect with other clinicians for video conferencing for free.

I believe updox is one of the greatest programs I have ever used. This way of faxing and filing documents is wonderful and the program is so simple.

Easy to use good service very good customer service and help.

Not only did the video chat function help with seeing patients during a world-wide shut down, we were also able to navigate faxes, emails and communicate with our patients on one easy to use platform.

At first, setting this up is very confusing. You need to have assistance from the company in order to set this up with your printer or computer device.

Currently Updoz does not interface with my EHR but hopefully in the future for ease of moving it straight into the patients chart.

It was very simple to get started. Easy to manage, very quick to learn for both our physician and patients.

There is no virtual waiting room so is difficult to schedule the calls. It takes very long to wait  for patient to answer.

When I have needed to contact Updox for technical support the wait was brief and they were able to get me the pertinent information very quickly so that the issue could be resolved.

We have chronic errors, and delays in the importing of documents from Updox into our actual EMR.

I like the options of preview documents before managing them, multiple document management, and the customer service.

The video quality is great. That's all I enjoyed for the 4 days that costs me $94.00.

In its previous rendition UpDox was very good and easy to use.

In general, however, the lack of response when the entire system is down is really a detriment to operations.

The ease of accessing the video directly from the patient’s profile in practice fusion is wonderful. The video visits usually run smoothly.

Updox is great to use for any office with multiple locations or any office wanting to be more environmentally  friendly.

Allows rapid secure text messaging from my computer to patients. Ease to set up and learn.

Updox is a great program and has worked beautifully with Practice Fusion. The ease of having faxes come in and be able to directly link to a patients chart is invaluable.

The setup was so simple and the ease of use for my providers was priceless.

I use this with amazing charts and it integrates perfectly. I am able to send HIPAA compliant messages to my patience.

I like that you can drop documents in and edit them. I do not write very legible and this allows me to fill out forms and edit documents with ease so they are legible.

Great software option for telemed, secure and easy to use.

Poor printer drivers make it unreliable and time consuming.

Updox is fantastic, quick, and highly dependable. I can’t believe there are people who still fax.

They integrate with many other systems and softwares to help meet quality measures and be compliant.

Since starting the message and call reminders of appointments my no shows have dropped to almost nothing now.

US Dollar

thera-LINK is a cloud-based telehealth solution designed to help private practitioners and small to midsize mental health businesses manage telemedicine services. A HIPAA-compliant platform, it enables users to connect with clients via encrypted video chats.


Features of thera-LINK include file sharing, client/session notes, electronic payments, scheduling, client listing directory and secure messaging. It allows practitioners to view client profiles, past appointments, personal details, session durations and payments history. Additionally, the system enables users to create a virtual waiting room with custom background and music to deliver a therapeutic client experience.


thera-LINK offers an application programming interface (API) to let users create personalized applications and custom workflows. The product is available on a monthly subscription and support is extended via phone, FAQs, documentation, videos and other online measures.



LongDescription

Electronic Payments

Two-Way Audio & Video

Practice Management

HIPAA Compliant

Confirmation/Reminders

Calendar Management

One-to-One Messaging

Self Service Portal

Mobile Access

Compliance Management

Client Portal

Alerts/Notifications

Reminders

Medical Billing

Billing & Invoicing

Appointment Management

Video Conferencing

Appointment Scheduling

Multi-Provider Practice

Live Chat

basicLINK: $30/month
ultimateLINK: $45/month per provider
practiceLINK: $65/month per provider
treatmentLINK: $100/month per provider
Sales tax is included in the monthly plan pricing.

Email/Help Desk

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

thera-LINK

Live Online

Documentation

The Updox Communication Platform helps you deliver the best virtual and in-person care so you can focus on what matters most—your patients. Updox works seamlessly with most EMRs, and we provide healthcare providers with improved communication solutions - electronic fax, secure text, forms, telehealth, reminders and document management - all in one inbox. Enhance patient experience, boost office productivity, and drive organizational profitability all from a single platform.                       

The Updox Platform is built to scale with you as your goals and needs change over time. We'll continue to meet your every need as you scale up.                                                                                                         

The Updox Telehealth solution makes virtual care convenient. Increase accessibility and connect to your patients face-to-face, no matter where they are, with state-of-the-art HIPAA-compliant video and audio calls. The patient experience is front and center, with a streamlined workflow that mimics an in-person visit.                                                                                                                                                            

Our complete document management and editing suite, comprehensive communications platform, and other patient/provider tools let your practice operate more efficiently than ever before. 

The Updox eFax solution lets you send and receive documents while removing the expenses of physical hardware and paper. Digital documents flow through our secure, HIPAA-compliant inbox, increasing your staff and practice productivity while optimizing your workflow in a safe and efficient way.  

Integrated payments and a full charge capture workflow give you everything you need to avoid missed charges, shorten billing cycles, and increase revenue.                                                                             

Engage your patients, increase efficiency, boost revenue, and scale your operations with the Updox Communication Platform. 

thera-LINK vs Updox

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